Awful company, no help, made us pay £80 for shipping which we were not made aware of until ups was at the door. Ridiculous dishonest scum, shoes came a month late as well. Customer service ran by a co... Ver mais
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Snabb leverans, inga tillval. 4 arbetsdagar så hade jag paketet vid dörren hemma.. Finns möjlighet att välja expressleverans om så önskas. Beställde Hoka skor. Garanterat äkta om ni undrar. Jag har 2... Ver mais
I had a very disappointing experience with Runkd. I ordered a pair of glasses from their website, but after 10 days, the item still hadn’t arrived. I tried contacting their customer service by email,... Ver mais
A empresa respondeu
Unfortunately the return experience was very disappointing. The store offered free shipping, so I assumed returns within the EU would also be easier or include a prepaid label option. After... Ver mais
2,7
Mau
83 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Great service
I purchased Hoka clifton 9s, Great price Great delivery an overall great service!!.
29 de novembro de 2023
Opinião espontânea
Bad service
I ordered a pair of shoes, North Face Vectiv Pro. I paid for them using my debitcard. Two days later I get an email telling me the order has been cancelled to to that the shoe is no longer available. I then sent an email using another personal email to their custumor support and they say ”Yes we have the shoe in stock”. I have not got my money back yet.
22 de outubro de 2023
Opinião espontânea
Resposta da Runkd
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately we were obliged to cancel your order since the shoe in the size you have ordered was out of stock. Refund has been made as soon as the order was canceled, however please note that transactions can take more days to reflect in credit cards.
We confirm that we received an email regarding stock of this shoe, however the question was generic and didn't specify the size of the product. Therefore our team replied that the availability of the product is shown on the website by clicking the colour and size of the item. We didn't state that the shoe size you ordered is available, and you can also see in the product page that it is clearly indicated as "Not available".
Kind Regards
Runkd Team
Never had such a poor experience
Never had such a poor customer service experience. Issue with my padel racket after only 3 months. Waiting for a solution now for almost 2 months where the Runkd customer service keeps saying they are waiting for their supplier to answer and they can't do anything. Purchase and logistics where fine but as soon as you have any issues their service is the worst I've ever experienced.
24 de outubro de 2023
Opinião espontânea
Resposta da Runkd
Dear customer,
thank you for contacting us and sending us feedback.
For your racket we have filed a warranty case with the supplier, since we are retailers and we cannot take care of this practice directly.
We understand that the case is prolonging, however unfortunately we cannot proceed without the supplier's response in matter. Our team is soliciting them regularly for a reply: as soon as we receive instructions we will contact you via email.
Thank you for your patience and understanding.
Kind Regards
Runkd Team
RUNKD's lamest feedback ever.
Please note that in the cart we have different courier services available from which the client can choose.
The lamest feedback I've ever received is the above. If you know that a courier has a bad score, (1 star on Google) why use it?
22 de outubro de 2023
Opinião espontânea
Resposta da Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We apologize for the package that was not delivered.
We were informed about the delay of the parcel and immediately reported the problem to the courier company. As couriers are not under our direct influence, it can take some time for the practice to be concluded. We have, however, solicited them regularly in matter.
Unfortunately the parcel was lost, and therefore we issued a full refund.
We indeed provide multiple courier options in the cart, and the client can choose one that best suits one's needs/preferences.
Kind Regards
Runkd Team
Happy customer
Paid extra for quicker delivery. Arrived as promised and significantly cheaper than elsewhere. Read the guidance about delivery and taxes and if your purchase is under that limit, it will be fine. Very happy customer.
16 de setembro de 2023
Opinião espontânea
Never get my delivery
Bought a Padel racket from them.
Fedex delivered to someone else that not me. I can not have ask of the photo proving delivered neither get a refund. Will never buy from them again. They keep saying is FEDEX fault....
There is been 2 months almost and I have no item and they have my money.
Scammers....
1 de agosto de 2023
Opinião espontânea
Resposta da Runkd
Dear customer,
thank you for placing feedback.
We have been contacted for a parcel that has been delivered but not received by the recipient, therefore our department in charge has proceeded to file an issue with the courier.
For delivery issues we are obliged to file a case with the courier and understand where the parcel is.
Unfortunately it is not possible for us to ship a substitution parcel or issue a refund without receiving the official confirmation from our courier branch that the parcel is lost.
We will contact you again as soon as we receive a reply from the courier.
We apologize for the inconvenience caused by the delivery service and thank you for your understanding.
Kind Regards
Runkd Team
A good shopping experience
It was my first time shopping with this company because of very competitive prices. Even if it has higher cost of delivery the price was still cheaper than anywhere else!! And I gave this high score because everything you would expect to be involved in any online purchase and delivery went exactly as it should.
Acknowledgement emails of state of my order to proximity of delivery was faultless.
The purchase arrived when expected, and within the promised time-line, suitably packaged with the product in perfect condition.
15 de agosto de 2023
Opinião espontânea
DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK
DO NOT BUY FROM THIS SITE IF YOU ARE IN THE UK.
purchased a pair of trainers from here because they were in a sale plus had a discount code taking them under £130 pound. This means that even though they are from Italy you will not pay customs charges because any goods purchased under 135 GBP are exempt from customs charges. Lo and behold 8 days later I receive a letter stating that I need to pay a customs charge of £70. This means that RUNKD obviously filled their paperwork in incorrectly. The charge takes the price way above what I could have got the trainers for here in the uk. I have emailed RunKD twice for help and they still havnt got back to me. Don’t fall into the same trap that I did and purchase from the UK. They also have a co.uk website which disguises the fact that everything is shipped from Italy and vulnerable to huge import taxes.
29 de agosto de 2023
Opinião espontânea
Resposta da Runkd
Dear customer,
thank you for contacting us and sending us feedback.
Please note that we are closed during weekends and your email request has been sent on Saturday. We have replied you on Monday when we came back in office.
Your parcel has been processed with the correct paperwork and a copy of the invoice has been sent with the shipment, so that customs can visualize details of the content and their relative price.
Customs should not charge parcels with goods under 135 GBP of total value.
However unfortunately we cannot advise you why the customs have charged fees on your parcel, since this is not something under our control.
We therefore invite you to get in touch with the customs offices of your country.
Kind Regards
Runkd Team
Good price
Good price. Good fast delivery. Very happy customer. If I see a good offer in future be happy to order from RUNKD again.
1 de julho de 2023
Opinião espontânea
Would give no stars, total scam!
Placed order on 27th May and still no sign of my order!
My order was never delivered and have seen my order was exported back to Italy.
In contacting the company I am given nothing but excuses with being told they are investigating this matter with their courier. Have repeatedly asked for a refund only to be told the same as above.
Total scam that I am ashamed to say I have fallen for to the sun of £80.
AVOID THIS SITE AT ALL COST.
27 de maio de 2023
Opinião espontânea
Resposta da Runkd
Dear customer,
Thank you for contacting us and sending us feedback.
Unfortunately your parcel has not been delivered for unknown reason, and it has been returned to the sender by the courier.
We have been notified about the return of the parcel, however we never received it in our facility. Therefore we have filed an issue with the courier.
For delivery issues we are obliged to file a case with the courier and understand where the parcel is.
Unfortunately it is not possible for us to ship a substitution parcel or issue a refund without receiving the official confirmation from our courier branch that the parcel is lost.
However since the practice is prolonging, our management has decided to issue you a full refund.
We deeply apologize for the inconvenience caused by the courier and thank you for your patience.
Kind Regards
Runkd Team
Snelle service naar NL
Snelle service naar NL, erg tevreden. Goed op de hoogte gehouden
8 de julho de 2023
Opinião espontânea
Don’t buy from this company ever if based in uk
I ordered a pair of trainers from what I thought was an English website and an English company. However they came from Italy and had to pay import tax which I was not aware of at the time of purchase. I paid approx £9 delivery at the time of ordering them. I had to pay nearly £80 import tax. Absolutely disgraceful. Definitely would not recommend to anyone based in the Uk.
20 de abril de 2023
Opinião espontânea
Resposta da Runkd
Dear client,
thank you for contacting us and sending us feedback.
We would like to point out that it is clearly stated in the contact area of our homepage and on several other pages of the website that we are a company based in Italy.
It is also written multiple times in the cart that this is a shipment from the EU and that for UK clients the following applies:
“The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.”
We also show the following information when choosing the delivery option for the order:
"Shipping is from the EU."
Kind Regards
Runkd Team
Great service
Great service. Shoes half the price than UK. Took a week to arrive but was expecting longer as come from Italy. Would definitely order again. 👍
28 de abril de 2023
Opinião espontânea
All good
All good, Trail shoesxarrived well packaged and brand new. It did take 3 weeks but I was expecting that as coming from Italy and now customs checks involved. Company kept in touch once shoes on their way . I will use them again as price was very competitive compared with UK companies
2 de março de 2023
Opinião espontânea
God oplevelse uden kritik
Jeg var meget spændt på at bestille herfra. Men alt er gået fint. Helt fra bestilling til levering. Har netop handlet der for 2. gang. Er taknemmelig for at kunne købe de eneste sko jeg kan holde ud at gå i til halv pris i forhold til Dk priser med fri fragt herfra.
28 de março de 2023
Opinião espontânea
Over the moon with the service and my…
Over the moon with the service and my Trainers. Thanks will definitely use again.
1 de março de 2023
Opinião espontânea
Meget tilfreds kunde
Billigst sted at købe Brooks Ghost 14. God kommunikation med sælger. Hurtig forsendelse selvom de kommer fra Italien. Bestilte mandag og de kom torsdag med PostNord. Meget tilfreds
16 de fevereiro de 2023
Opinião espontânea
Brooks Adrenalin trainers
Bought Brooks trainers for my husband brilliant price and speedy delivery
2 de fevereiro de 2023
Opinião espontânea
Fraud
I have ordered on 06th of January 2023. Today 22th January 2023. I have no idea where is my Parcel and what is going on. Runkd aren’t responding to my emails. Unfortunately it’s not trustable.
Update
Today 1st of February still no any news regarding parcel
22 de janeiro de 2023
Opinião espontânea
Resposta da Runkd
Dear customer,
thank you for contacting us and sending us feedback.
We have been contacted on January the 16th regarding the parcel not being delivered and we have promptly filed an issue with the courier in the same day.
The courier is currently carrying out their checks: once they reply us in matter we will contact you via email.
Please note that this is an investigation the courier has to make and therefore it is a process on their side which we have little to no influence on.
It may take some time before they will reply with their result, however please rest assured that we do our utmost to ensure that the problem is dealt with quickly.
Thank you for your understanding.
Kind Regards
Runkd Team
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