Samsung Opiniões 669

Within 4 years of purchase, we've had someone come to repair our washing machine twice and now an issue with our clothes dryer. On top of this, we deal with people from the Philippines which makes the process much longer and painful!

I like my zfold 6 but can you include an extended screen time out in the next update. Unlimited would be nice, rather than limited to 10 minutes.

Otherwise, the flip open for a bigger screen is good, phone cases are a bit limited, front screen is a bit small to type, the flip open is also handy for different camera angles and able to place it in places a regular phone wouldn't hold up

I bought a brand new frame tv from the samsung store online. Turned it on and it had a dead pixel line horizontal through the screen. Took 3 weeks for Samsung to call me after lodging a warranty claim. Another week for them to send a service repair person. I don't want a repaired tv when I buy something new. I want a new one that works the first time. I spent good money for a waste of hours calling people and no one resolving anything. Not sure why they are allowed to break consumer law.

Absolutely the worst customer service, how is it possibly for a multi-billion dollar company have such crap customer service? Your call center is a joke, your repair network is a joke, your warranty process is a joke. I'm done dealing with Samsung, the next phone will be an Oppo or something other than Samsung.

Absolutely disgusting customer service and disgusting service still waiting on a so called TV mind you its outdated by about 5 years

I’ve been a loyal customer of Samsung for years and own more than 13 of their devices—but this experience has been extremely disappointing.
I pre-ordered the Galaxy Buds 4 Pro on launch and was very excited to receive them. Unfortunately, that excitement didn’t last long. While simply changing the silicone ear tips (a basic feature), one of the tips tore apart while the other didn’t. This clearly suggests a quality or design flaw.
When I contacted Samsung, they immediately blamed me and claimed I didn’t follow the correct process. That explanation makes no sense—if I did it wrong, why did only one ear tip tear? They couldn’t provide a proper answer but still refused to take responsibility.
In the end, I had no choice but to pay $25 for a replacement. Now, nearly three weeks later, I’m still waiting with no update, no delivery, and no proper communication. I even had to call and ask them to send the earphones without the missing part, which is completely unacceptable.
Very poor product quality, even worse customer service, and zero accountability. This is not the level of service I expected from Samsung.
Loyalty clearly means nothing.

Phones are great but order them from someone else. I pre ordered an s26 ultra a couple of weeks before release because I wanted to receive it day one. They didn't ship it until 2 weeks after the release!i contacted them multiple times and they said there was nothing they could do, which I struggle to believe. I'm sure if a shop ran out they would send phones very quickly.

If I ordered through jb, telstra, or any other place that sells them I would have had my phone far quicker than ordering from the actual manufacturer. What is the point of a pre order if not to get it on time? I'm not just pre ordering for fun, I'm pre ordering to get it early!

Pre-ordered S26 Ultra. So sign of delivery until 10th Mar from StarTrack. NO update from Samsung even though others ordered after me got it before me. 10-Mar Delivery driver goes to the wrong house (my neighbour). Received a missed delivery sms and checked my CCTV to see he went to the wrong house.

Now to run-around happens. Called StarTrack and they cannot speak to me as Samsung has put in a restriction which requires only Samsung can provide any instructions to StarTrack of re-delivery / pickup. Called Samsung 2 days ago, initially got the same response, they attempted delivery and no one was at home. Then was told, they will have to log a call for the Case Manager to look into it. It will take 7-10 working days for the case manager to call.

Placed order on 26-Feb. Others started receiving the phones from 5th March. 9 days so far and I have to wait additional 7 to 10 working days only for the case manager to call me. And I am assuming, maybe they may contact StarTrack for re-delivery. So minimum, another 2-3 weeks.

What a bloody joke! Who came up with this process? And who the hell in management though this is an excellent idea!

Oh yes, I cannot cancel the order as I have to wait for the order to received and then at my cost, return.

Today (23-Mar), no call from case manager which was lodged 10 days ago. No one has any clue as to what is going on.

Mind just blows!

Customer service at Samsung Highpoint is an abysmal joke. Rather than fix a problem I was sold a new tablet I do not need. I fixed the problem myself based on advice given a few years ago by a Samsung online support. Guess the new policy is to upsell to the customer. And, of course , I can't return it because it's been opened. I will never use Samsung again.

Samsung took my T.V. for repair in January and now disconnect my calls of enquiry when I will get it fixed or replaced. It has been 3 months with no resolution.
This is not poor customer service its THEFT!

This is the worst customer care base outside of australia

Do not buy any product. We are dealing with Samsung more than 6 months to fix our TV under warranty.

I just got the new Samsung S26 Ultra. There is security - and there is security!

Yes it has an amazing camera, aside from that beyond a joke; I cannot even access half of what I had on my old phone (also a Samsung, S25) including my work email!

This extreme cybersecurity and AI rubbish has to end!

One star is too generous. Worst service ever about 10 phone calls and hours of lost precious time chasing up lies for loss of compensation for a faulty Samsung fridge freezer . We waited 6 days for repair with children no cold water or food readily available we lost way more than $200 but still had to fight and am still fighting for guaranteed gift card with proof of within 10 days which they are trying to avoid paying. Very disappointing. 21 days and counting.

I normally don’t write negative reviews, but consumers deserve to know the truth about the Samsung QN85BD. After owning this TV, I can confidently say it has been one of the most frustrating electronics purchases I’ve ever made.

The biggest problem is the overheating. This TV runs excessively hot, and over time it began shutting down, going black, and showing the spinning loading circle while trying to recover. These issues became more frequent, especially during longer viewing sessions. A premium TV should not struggle with basic heat management.

After researching more deeply, I discovered that other brands consistently rank higher than Samsung in durability, thermal performance, and long‑term reliability. Sony, LG, and even Panasonic outperform Samsung in independent tests and real‑world user feedback. I wish I had known this before buying.

My strong advice to anyone considering this model — or any Samsung TV — is to do thorough research, not just on the good features but also the bad. Look into long‑term reliability, overheating complaints, and failure rates. I truly believe Samsung should not be the first choice for anyone who values stability and durability.

I expected much better from a TV in this price range. Unfortunately, I cannot recommend the Samsung QN85BD to anyone.

I’ve always been a loyal Samsung customer, but my recent experience has been incredibly disappointing and has completely undermined my confidence in the brand.
I placed a large order that included multiple TVs and Music Frame speakers. The order was fully paid and confirmed. Samsung later advised the items had already been collected by the delivery company, which clearly indicates the order had been dispatched.
Despite this, Samsung unilaterally cancelled my order without authorisation and then provided a string of conflicting explanations:

First, they claimed the products were “unavailable.”
Then, they said the items were being “returned to the warehouse.”
Later, they advised the products were actually back in stock—and available for purchase again, but at a higher price.
Finally, they insisted no “Dispatch Confirmation” was ever issued, even though their own emails confirmed collection by the courier.

The inconsistencies in Samsung’s explanations were astonishing. At no point was I given a reasonable resolution, despite providing clear, documented evidence. All I was offered was a refund—after they cancelled the order without my consent—and no option to repurchase the items at the contracted price.
I requested a fair resolution:

either honour the original order,
or offer a reasonable compensation so I could reorder without financial loss.

Samsung refused both.
For a company of this size, the lack of accountability, the contradictory information, and the unwillingness to honour a confirmed, paid order is incredibly disappointing. After purchasing many Samsung products for my home, I expected better.

Attended Samsung store in Chadstone for repair of my Samsung Ultra watch which is a approx 1 year old. Its Battery has failed . Was told if I leave it there it could take 2 to 5 weeks as they have swapped to a new service agent who can't support the load of repairs. I was referred to an unlikely looking single fronted store in Elizabeth Street Melbourne where I was told the service would be much quicker. Clearly management believes that the cost of supporting the products is not reflected in their new sales and is a drag on profitability. I have bought quite a few high end devices from them because of their level of support.
If there is no support and I have to go to a low end phone accessories shop for support, I may as well buy my phones there as well for a greatly reduced outlay.

For what used to be a trust company, much of their appliances are not worth the price. Within 4 years of purchase, we've had someone come to repair our washing machine twice and now an issue with our clothes dryer. On top of this, we deal with people from the Philippines which makes the process much longer and painful!

I ordered a Samsung ViewFinity S6 monitor on February 25, and it was delivered on February 27. As soon as I received it, I noticed a permanent vertical line on the screen, which clearly indicates a defective panel. Even the monitor’s built-in Picture Test (Self Diagnosis) confirms that the issue is hardware-related.

Since reporting the problem, I have been waiting for the refund process to start, but nothing has happened. I have already made more than 10 phone calls and had over 15 conversations on WhatsApp with Samsung support, yet the situation is still unresolved.

This experience has been extremely frustrating. When a product arrives defective from day one, the refund or replacement process should be simple and immediate. Instead, I have been chasing support repeatedly with no concrete progress.

For a company like Samsung, this level of service is extremely disappointing. This has been the worst customer service experience I have ever had.

Pre ordered a S26 Ultra and then received a special discounted code after I placed the order. When I called customer service the answer I got was we can't do much about it and as a result I am now in a loss of $200. Samsung get your act together and start owning up .

I have been using Samsung Washing machine and a fridge for the past 10+ years. Both the products are running great and worth the money paid for.