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From beginning samsung UK
My phone is broker send phone for replacment and after week i received same phone with letter your phone is on black list
Black listed phone year ago which was stolen and this people didn't even update on the system new imei phone with I received from Samsung
Pay fees and is over 2 weeks im without handset
I do never any more on my life by any insurance with samsung crappie services
Yesterday I've been told they updated replacment phone imei on their system some one will contacted with you tommorow today no email no one even bothered to contacted with me .the funny think is on the back of the phone with I was send them was different imei and handset was replacement by samsung engineer from Samsung just didn't bother put sim card screen is broken and he's send letter phone is working but is black listed
Change people with working for you samsung

Very disappointed!!!! Last month our refrigerator leaked water from inside all over our hardwood floors line a water fall pouring out of the refrigerator. Had to turn the water off to it. A technician came out and serviced it and said it was fixed but it did it shortly after. For 3 weeks I have been trying to contact them to send someone out again but no one is helping. I put several repair tickets in including 5 today and got no response They said there was a 90 day warranty on repair service but no one is contacting me. Help!!!!!

What a waste of time I recommend to all of u don’t buy Samsung care plus it’s totally rubbish service with my experience I have Samsung care plus screen is broken they accept my claim I send it my phone after 10 days all I lost my work and deleted my data from my phone I got phone back without repair and they send me paper that my phone network from motherboard is ok our engineer checked but my phone is black listed then I call customer service no answer after 6 th time I got answer that they are investigating my issue what is going on in repair Center , wow big name but rubbish service .

Would give 0 if I could. My samsung s24 Ultra was stolen i was accused of fraudly claiming. upon being asked to send proof to show somehow that my phone had been stolen i got radio silence with no update. upon chasing my claim i got through to CS that was unable to help. They said they had not received the documents requested but refused to give me a solution to resend it and instead kept flogging me off telling me that the claims team will call me back...bearing in mind my phone was stolen how can you call me! they refused to escalate my account to a complaint and i am still left without a phone due to lack of care, process and humility.

Never again...

most horrable service i got.
shipping takes forever, can't track the status of repairment, rude customer phone call.
It took me 17days to get my phone back. More then half of the month. NEVER use the samsung care +. Now im thinking about moving to apple

Don't care old customers unbelievable,unreal

Samsung care plus is a scam ,customer services are awful they waist alot of time and in store they lie, you will get a new device if you loss or damage your device but they will send you refurbished devices opened box 📦 which is shame and Assurant is the worst company don't get anything from them they will make you sick ,when you claim they will not even reply you back you'll have to chase your claim it was so depressing. Even in samsung store staff is unprofessional they are busy in chitchat with each other and i am very disappointed

AFTER I SPENT A CONSIDERABLE AMOUNT OF TIME TAKING PHOTOS FOR WARRANTY THEY SEND ME A RESPONSE LYING SAYING I DIDNT DISPLAY IMEI. THAT WAS THE VERY FIRST PIC. THEN TELL ME THAT LIE AND INSULT ME FURTHER EXPECT ING I WOULD BELIEVE WHAT I KNIW FOR A FACT WAS A LIE. HIW DARW YOU! NO RESPECT OR REGARD FOR HONEST EFFORRT TO COMPLY WITH ALL THAT NON SENSE, lF YOU REALLY WERE OFFERING A LEGIT WARRANTY YOU WOULD HAVE US BRING IT IN TO A BEST BUY OR AUTORIIZED RETAILER PERIOD!!!
ZERO INTEGRITY NO HONESTY, COMPLETE RIP OFF, THET DONT SUPPORT WHAT THEY ARE SELLING@!!!! And to lie to me as of ill just go for it and do it all over again was even more of an insult! No integrity shown lacking honesty, this us not what I PAID for refund now no thanks! SAMSUNG BE VERY HAPPY IF I DONT SELL MY DEVICES TODAY!!! WHAT TOTAL NONSENSE!
THANK GOD FOR THE WISDOM TO KNOW

Screen broke on a blue s23 ultra. Due to a shortage of parts I was forced to get a replacement. They required a deposite on the new phone and sent me one that was not the color I purchased. Through Samsung Care subs or not you got your name Samsung on it and can't get the parts? I was without my phone for 13 days.

1. Parts not available
2. 13 days w no phone
3. $$$ for replacement phone (deposit)
4. Different phone color
4.Different color phone sent

Canceled don't waste you time be protected from Mayhem (Samsung Care)

Wish I could give less. Trying to get my screen replaced but their response takes days...multiple, & when they do response they ask the same questions I already answered, in the same thread. DON'T WASTE YOUR MONEY

I don't even want to give them 1 star. I took out Samsung Care + but then realised I had cover elsewhere and so cancelled within 24hrs. I was assured that my refund had been processed but 2 weeks later still nothing. I have emailed, phoned and put in a complaint and one month on I still don't have my money back. Unless you are sure you want the service don't give them your money - you'll be lucky to get it back if you cancel.

All staff are useless I’ve been waiting for over a month for my policy to be corrected still its not today

Be very careful when you purchase this policy they take your bank card details and do not set up a direct debit so you are NOT coverd by the direct debit grantee it a card payment that they take every month.
If something is wrong Samsung will direct you to the insurance and the insurance will direct you to Samsung and if you purchase your product through a store on the high street Samsung will direct you to them they will direct you back to Samsung and then Samsung will tell you that the Samsung shop is not a Samsung shop it a franchise so they should take responsibility so no one will take responsibility.
All I wanted was to change by payment date 2 days and was told at the shop that this could be done.
I have been told that Samsung ar not taking any payment from my account this was a reply I had by Samsung when i aske the question who is. taking payment for this insurance.I have confirmed that Samsung are taking payment once a month from my account.
Also had problam with Samsung not passing my information to the insurance company so as far as the insurance company were concerned I didn't exist.
Be very careful customer service is very very bad on the Samsung side of thinks the insurance have a better service but only when you get through to Customer resolutions.
Still can't sort out my problems, on the way to get advice .
Be warned and I hope I don't have to put in a claim I have no hope.

Samsung fold 4 inner screen became defective. I went to local authorize repair dealer. They said they could replace screen, but after 4 hours they came back and said I had to take to another location because they didn't have a part. Call Samsung and requested replacement device. Received reconditioned device that was defective. So I have to try to get another device. Now on hold for over a hour try to get someone on the phone. It is safe to say I will not be doing anymore business with Samsung. The quality has gone down.

Shocking experience.

Had my phone stolen on Friday 08/03. Report it the same night, haven't heard anything by Monday so I call them up.

No record of the claim despite the fact I've entered the card details to pay the excess. So I have a conversation with the agent on the phone where I was interrogated.

They send me an email asking for the most obscure information, some of which, having remotely factory reset the device, may not have been available to me.

They wanted:

+ A usage report from my network (fair enough)

+ Proof I'd tried to call the phone from another number (why when it's been stolen, "hi there, hello can I have my phone back please?"

+ Location history of the device (fair I guess?)

+ App history of my Google account (why?)

+ A screenshot of the devices in my Google account, with that device and a clear image of its IMEI (surely proof of purchase is more than enough to ensure this device has been purchased by me but ok)

None of this is made clear to you when you sign up or when you start your claim so if you've wiped your device in fear of your data being taken, you could find yourself in deep water.

So I send them the data over, being told I'll have a response the same day. I don't. I get an email the next morning saying they still need some information from me, requesting the same information, no details about what was wrong (if anything) with the info I sent over the day before, so I send it all again. No response till next morning.

Response says some of the information is STILL missing with the list having been edited as a screenshot wasn't good enough for one of the bits of data (proof of usage) it needs to be a PDF, but screenshots of everything else was fine. Send over the PDF. Don't hear anything from them again.

Next morning I get an email asking for the PDF I sent over the day before. And don't hear anything for another day. At this point it's one response a day, for a service I was assured would be resolved in 2 working days.

Next morning I get an email, asking me to contact them as more information is required to approve my claim. Call them on my way to work to be told my claim has been approved, fantastic, but there is no one available to take the payment (even though I'd entered my card details when making the claim in the first place) for the excess and they'd have someone call me back as soon as they're free, explains they'll take the payment ask which colour I'd like and my phone should be with me quickly. It's now Thursday. I made the claim Friday night. I get to work, wait an hour or so and call them back.

This time, the person I speak to takes my payment with the press of a button, as I'd set it up when initially making my claim, and tells me they're going to place the order for my phone, no mention of colour or anything, so I ask. I'm told they can't guarantee I'll get the colour I initially purchased, it depends what's available, do I have a preference? To which I say yes, the colour I initially purchased, and then tell them of my preferences if not available, but I'd like to know what IS available. They say they can't tell me what's available, after the call they'll place the order, then call me back and let me know what's been ordered.

Later that day, I receive an email saying my order has been placed and DPD will be in touch shortly to arrange delivery, no mention of colour in the email. I wait for the call, it doesn't come.

I call them back, but they're unable to see what colour has been ordered, I'll just have to wait until it arrives.

It arrives the next day (Friday) so it has now taken a week for the service will advertises 1-2 working days to fulfill claims. Lo and behold, it's not the colour I initially purchased. "As is stated in their Ts and C's. *eye roll* but at least it's my second choice and I have my phone replaced.

I guess my overall experience has been terrible on several fronts.

Customer Service was shocking.

Communication was awful.

The process was far too complicated.

They refused to cover the colour I originally purchased without providing options to perhaps wait for them to be able to procure that colour, or even tell me what colours were available.

I wouldn't mind, but I ordered and am paying for a 1TB galaxy 24 ultra, not a cheap phone and a phone I selected the colour for a reason, it even specified in my policy that was the model and colour covered. So now I'm paying for a device I didn't even choose in the first place.

I thought getting my insurance direct from Samsung, would be a similar experience to getting apple care from apple. Covered, no quibble, no fuss, we'll just provide you with a new phone here ya go. Not at all.

I've had better experiences with any other insurer I've had in the past, whether it be Barclays, the insurance provided by my mobile network, anyone.

I absolutely will not be using them again and I would discourage anybody else from using them

The service was terrible. Tried to pinpoint problems on other platforms and businesses. Would not even try to solve issues. After 2 days of communication I just gave up. They have the latest people with no effort to help anyone. I tried not to give them a star at all

Truly horrendous company. Renewed 2 year warrantee with Samsung Care+ late February. Been calling in since then a total of 9 times and my issue was still not resolved. Dropped phone physical damage I went to one of their certified stores and was told by the repairman that the part for my S23 Ultra has not been available for the last 2 months and he advised me to call Samsung to get a replacement phone to be sent home. Called 1st time, was told I needed to wait till March 8 (14 days) before I can file a claim. Called back 2nd time told them the situation they sent me a link for 99 dollars for replacement fee but status online showed request to schedule a repair. Called back a few more times they filed new claims but cancelled some of them saying there was a glitch in the system. Called the 7th time sent me 2nd link for 99 dollars then said my phone will arrive the next day, which was yesterday, but it did not. Called the 9th time this morning, was told there is a glitch on the system and I will receive an email within 3-4 hours. It's been 7 hours and still no email. They keep passing the buck and lie to me for a simple request to send a replacement. Charged me twice for services that were never rendered; I'm still waiting for refund of first 99 dollars paid. This is the worst company I've had dealt with. Nearly 1 month and cannot solve a simple issue. Very quick to take your money but underdelivered. Very disappointing I will not continue with Samsung phones in the future. How many glitches, excuses, phone calls does one have to go through to get a simple fix?

Je confirme les avis laissés par les autre sutilisateurs.
Ne souscrivez pas cette garantie car rien n'est fait du côté de Samsung et de ses sous-traitants.

A fuire.

Absolutely the worst customer service center that goes to the most incompetent call center in India. DO NOT BUY THEIR SAMSUNG CARE PLUS. ITS A COMPLETE SCAM. THEY WILL CONTINUE TO ASK FOR YOUR COMPLETE GOVERNMENT CREDENTIALS, EVERYTHING ABOUT THE PHONE PURCHASE THAT HAS YOUR PERSONAL INFORMATION. MANY EMAILS BACK AND FORTH ASKING ME TO PROVIDE MORE PERSONAL INFORMATION FROM THE LAST. THIS IS A COUNTRY KNOWN FOR SCAMS. I am reporting them to the better business bureau for their continued lack of commitment.

I would give them zero stars if I could. We have 3 Samsung phones with the insurance protection. One phone got a broken screen and we tried to file a claim to get it repaired for the $29 charge per contract. When we filed the claim they tried to charge $199. We called and after an hour wait on the phone, were told it was a technical issue and had to be escalated. We were told 24-48 hours. After that time had passed no response from Samsung Care so we called again and another hour on hold. We were told they would cancel the 1st request and start over. Still no resolution. On top of this it was almost impossible to talk to the agent as there was extreme chattering in the background and the agent had a very strong accent. I would not recommend Samsung Care!