Sandelier Opiniões 

178
TrustScore: 3 em 5

3,0

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Wow. Just found out your prices are in USD... nowhere in anything I have seen from your company does it mention this, except at checkout. I wonder how many Aussies have been scammed by this dishones... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

While I genuinely love the wall mounted Sandalier, I ordered the white background version but it isn’t really white, which is my only issue. It looks off white/ grey which is a shame as the sand does... Ver mais

Classificada 5 em 5 estrelas

I saw the advertisement on Facebook & like others were a little skeptical until I reviewed it many places. They were packaged securely & I was pleasantly surprised how they looked. I purchased two as... Ver mais

Classificada 4 em 5 estrelas

I ordered late for a Christmas gift, it took a while and while I didn’t hear anything until I reached out, they responded very quickly, just a simple handcrafted back ordered product. I haven’t seen i... Ver mais

Informações sobre a empresa

  1. Loja de artigos domésticos

Sobre Sandelier

Escrito pela empresa

A statement piece for your living space.
Mesmerizing to people of all ages and endlessly relaxing, Sandeliers™ are fascinating and a unique addition to your home or office.
With flow-times reaching up to several days with a little practice, you can gaze at your Sandelier™ and get lost in its beauty for hours straight.
Choose from multiple sand colors to match your interior and start your collection with your first ever completely unique and ever-changing art piece.

Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

178 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(178)

2 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Disappointed in Miami

Purchased one for the wall on Nov 25, 2023. Have not received the product and no replies to my emails requesting an update. Have purchased the table tops ones in the past and have never had an issue with delivery. Very disappointed as it was for a Christmas present.

25 de novembro de 2023
Opinião espontânea
logótipo da Sandelier

Resposta da Sandelier

Hi Tammy,
Thanks for your review.
I am really sorry about the delay you have experienced in the processing of your order, as we have been handling a large amount of orders during the holiday season.
All of your emails have been answered, but our replies probably went to your spam box.
Feel free to reach out to us on social networks if you cannot read our emails, and I will gladly issue a partial refund of your order to make up for the inconvenience.
Best regards,
Jade & the Sandelier family

Classificada 1 em 5 estrelas

Extremely disappointed with my…

Extremely disappointed with my sandelier product, doesn't look anything the product pictured , very cloudy no landscape design whatsoever. Waste of money , should have just got one from Temu .
I will be demanding a refund .

1 de dezembro de 2023
Opinião espontânea
logótipo da Sandelier

Resposta da Sandelier

Hi Tania,
Thanks for your review.
Rest assured that this is perfectly normal and you will learn how to fix it pretty quickly.
We have sent you several emails explaining all you need to know in order to create beautiful patterns like you see on the pictures and videos.
Also, please read the user's guide that you have received in the parcel.
With just a little bit of practice you will be able to enjoy your Sandelier to the fullest.
I stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

Classificada 5 em 5 estrelas

Excellent customer service

These are absolutely beautiful to look at. I also had a problem with my first shipment, and customer service was very attentive and excellent with their communication. This is a beautiful gift that will not disappoint. Though I was nervous about doing it the first time, adding air was easy to do. I look forward to ordering again and using several more as gifts.

27 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

We love our Sandelier!

We love our Sandelier! We had been searching for a piece of art for a wall in our living room. When I came across this, I knew my girlfriend would love it and I was right. I must say that there is satisfaction in turning it around to see something different every time. Weeks later, it is still a joy to give it a turn and see what happens. Thank you Sandelier for coming up with such a great piece!

26 de novembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

I love the product and it is beautiful

I love the product and it is beautiful. I just wish that they also sent a needle. I understand that maybe you can't because of shipping restrictions, but then just send me information about where to get one and don't make me have to reach out to get this information.

1 de novembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

I like my Sandelier

I like my Sandelier. It is pretty and works well but like others I had a terrible time actually receiving my product. I had to email several times and get rather rude before I finally got a response. Then I found out you can get the same thing other places for half the cost. So I ordered one of those and it is exactly the same as the Sandelier. No one can tell the difference between the expensive one and the cheap one. I learned to do a little research before I buy from now on.

14 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered over a month ago and still fighting to get the piece I ordered

I ordered a Sandler piece for about $60 on September 22, 2023. It is now October 25, 2023. I’ve been emailing them texting them and I get some response but I’m not getting the product. The tracking says they have a pre-posted label but the product is not at the post office for them to mail it, I feel like I’ve been scammed. Terrible. I ordered it for a birthday present for November 3. I’m now requesting a refund I feel like I’ve been scammed.

24 de outubro de 2023
Opinião espontânea
logótipo da Sandelier

Resposta da Sandelier

Hi Lisa,
Thanks for your review.
We kindly explained that your parcel was still in transit when you reached out to us. There has been a delay in the processing of your order due to the fact that your Sandelier didn't pass our Quality Check, therefore we had to handcraft a new one.
Your order has been delivered on November 4th which is a bit too late for your birthday present and I'm really sorry about this.
Simply reach out to us and I will arrange a partial refund of your order to make up for the inconvenience.
Best regards,
Jade & the Sandelier family

Classificada 5 em 5 estrelas

We could not be more thrilled

We could not be more thrilled! We bought the largest one (grey/white with the white background. It is absolutely beautiful! A new piece of art with each turn. Mesmerizing! Thank you so very much!

13 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I love it

I love it. Back in the 70s you could buy these in Mexico. They didn’t have liquid and you could sit and play with it and adjust the sand how you’d like it. But I love playing with this!!

15 de julho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Lovely but the background colour not quite as nice

While I genuinely love the wall mounted Sandalier, I ordered the white background version but it isn’t really white, which is my only issue. It looks off white/ grey which is a shame as the sand doesn’t stand out as much. Like another reviewer I wish the needle had been included.
Overall delivery was good (to the Uk) pretty quick and arrived in good condition. Our Sandalier is rotated several times a day and everyone loves it.

16 de julho de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointed

I ordered a red wall mount piece. It took close to 3 months to get. Which I knew may happen based on reviews. When I got it it was orange. They were great though bc they said they'd ship a red one out and I can just keep the orange one.

The next delivery was also orange. Contacted them and they were good. Said to keep the orange and they'll send a red. They even said they'd send a picture before for me to see it was red. They sent the picture. It was red, yay! But had a huge air bubble. I asked about if that would be fixed. No response. I received the red one with a huge air bubble. The sand wouldn't fall. Contacted them. We went back and forth for a couple of months. I had to Buy a syringe. Too big. Bought another. Did nothing. They kept saying it happened in transit, but the picture before they sent it had the bubble. Kept going back and forth. So I asked for a replacement or my money back. Haven't heard from them since.
I gave 2 stars bc they tried to correct it by sending out new ones and up until I asked for a replacement or my money back communication was good. So disappointed.

16 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I order a Sandelier for my hubby for…

I order a Sandelier for my hubby for Father's Day--it came on Friday before but the packageing was wet. I thought it was the outer package so I continued to open it, The gift box was all deformed and wet. When I looked further the Father's Day gift I planned to give was cracked and the package wet because it was broken and the water seeped out. I have sent several emails and with pictures of the damage but I get no response. I want my funds back or this one replaced ASAP> No telephone number anywhere..

25 de maio de 2023
Opinião espontânea
logótipo da Sandelier

Resposta da Sandelier

Hi Trinity,
Thanks for your review.
We have received your refund request and we replied that your request has been forwarded to our technical team. Your refund is currently being processed and should appear on your bank account within 7 business days.
I appreciate your patience on that matter and I stay available in case you need anything else.
Best regards,
Jade & the Sandelier family

Classificada 4 em 5 estrelas

great product

The product is amazing I ordered another one but I give it four stars because I have had shipping issues with both shipments now. The product is amazing tho.

21 de maio de 2023
Opinião espontânea
logótipo da Sandelier

Resposta da Sandelier

Hi Renee,
Thanks for your review.
We have sent you an email a few hours ago, stating that we are currently checking on the location of your parcel, and the reason why the tracking isn't available.
Rest assured that you will receive your Sandelier, or a refund if your parcel has been misplaced by the post office.
Best regards,
Jade & the Sandelier family

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