Santander Consumer USA Opiniões 343

Agent did a great job. She helped me with what I needed to do. I need to change my due date. Thank you for your assistance.

They did repo my vehicle fri 13 feb. I Called to work with Santander to get my account caught up($3k). Ihad been paying as much as i could (double payments, or normal payments) I'm a retired veteran and have a disabled wife with medical issues so money has been very tight. The lady took my information and the amount to get caught up, and agreed to the terms she gave me, and that I needed to call back tue 17feb. I was told that the i was denied to get caught up. Went through 7 different departments (over 2 hrs) and was told that upper management denied the claim they wanted full amount of the veh if I want the vehicle back. The last operator then tried to tell me I was on the line for 15min. Yes of course I'm not a happy camper and bitter, but I cashed a small 401k to get caught up, and they Santander just treated me like a number on the books. I just want to get caught up.
Update 18 Feb,
Went to the tow company to retrieve my personal property from the vehicle, and was informed of the events that followed. The vehicle was picked up fri 13 feb, monday 16 feb was a holiday, tue 17 feb the company was told tow the vehicle to the local auto action, while i was told to call back 17 feb to possibly work a settlement. I believe from talking with the tow company, that Santander was never intended to work with me, cause it would easy to sell it off than to work it out. I'm 64 years old and owned a number of vehicles and have never had a vehicle repo before. Again it seems Santander dosen't care about working folks. Not a happy camper with Santander.

So far so good! I appreciate and thank you for helping me as well as letting me change my pay date. Love you for that! I set up automatic payments, I don't want to forget or be late! God bless you for helping me, thank you, thank you, thank you.

This bank is ridiculous I don't even have those cars anymore one was a lemon brand new 2026 SUV from Nissan Rogue anyway Ford explorer sold to me Enterprise Car sales Glen Burnie only has 65,000 mi... No more good not worth a dime and this Bank wants me to pay them everything back that they've ripped me off for already

I paid my car payment every month could not afford to loose my car because my wife needed it to go to work and back after hers was stolen last night walk outside and see the tow truck hooking up my car after I just paid a payment last week I have printed out all the papers showing my payments and was behind half a payment and they still took it I am going to show everyone I work with my family my friends this bs and let them know not to use this company to finance a vehicle now we are left walking over 250 dollars worse company in the world I will do everything in my power to ruin this place lawyer will be getting ahold of them

I never got any information from the car dealership about who my loan company was. The finance company never sent me anything either. I contacted the dealership, and they gave me the number to Santander. I called, they had to walk me through the steps of their webpage because it was obviously designed in 1996. Once I created the account and tried to sign in, it said that I could not log in. I called Santander again and they said the system would be down until Sunday. This was a freaking Friday. All I want to do is make a payment!

I created an account and when it asks me to enter the code from text or email it won’t move past that screen. I have tried both text and email, I get the code each time but then nothing

The ease of maneuvering around the website

Customer service is absolutely TERRIBLE. Worst I’ve ever experienced. I will be refinancing my loan.

By far the worst place to finance a car poor I wouldn’t recommend them to petsmart for dog food I tried reaching out to make an agreement on my loan because I was falling on hard times they repoed my car stopped calling all my personal belongings were still in it and yet they still proceeded to take the vehicle to an auction building I am highly pissed with this company and I wouldn’t give you if couldn’t any customers

Customer representative that I spoke to over the phone was very impatient and was getting upset with me asking if Santander Consumer USA had a mobile app I could upload on my phone. He was so confused about the question to the point where he was rushing me off the phone and never even tried to understand me so he could help me in anyway.That’s the reason for my one star.

Hello I have been trying to make a payment now for 2 months can't log into my account because it says it's locked. Can't call the phone number because it's says the last 6 digits of my social and date of birth aren't correct and it won't forward you to a representative at all. This is a very unprofessional company with rates that intentionally cause someone to go into debt. How someone can charge anyone 1000 dollars a month for a car payment is unethical and should be illegal. Just shows you they don't care about the person only if they can pay or not. I'll be returning my vehicle just because they make you decide wether or not you want your car or to be able to feed your family. Special place in hel for people like this

Dont use PayPal and pay with a credit card they'll let you save the card but when you accept and pay it defaults to checking and doesnt tell you so they can collect their $6.75 fee. Avoid this scam company.

Edit: of course they want to do the right thing now after they flatly refused to refund even though their payment method should say no credit card to begin with. What a fraud.

They can deal with bbb and cfpb complaint opened the second supervisor refused to refund my $6.75.

Bottom line its not about the money its about certain companies integrity. I wouldnt count on that from santander. Banks need to remember this that I will be avoiding them like the plague in the future all for $7. Smart.

Santander has been an absolute nightmare to deal with. My auto loan was paid in full on 12/30/2025, yet weeks later they still have not released the electronic lien/title to the Florida DMV.

Despite multiple calls, Santander representatives repeatedly insist on mailing a loan satisfaction letter, even after being told by both the Florida DMV and my new lender (Navy Federal Credit Union) that paper letters are NOT accepted and that Santander must release the title electronically. They either do not understand the process or refuse to listen.

I was given incorrect information, redirected to useless websites, refused escalation to a manager, and spent over 30 minutes arguing with the title department, only to be told—again—that they would mail paperwork that does not resolve the issue. Navy Federal continues to show Santander as the lienholder electronically.

Because of Santander’s incompetence, I am now at risk of losing my refinance rate due to their failure to release a paid-off title. This has caused weeks of unnecessary stress and wasted time.

I have filed formal complaints with the BBB, the Florida Office of Financial Regulation, and my State Attorney General.

If you value your time, sanity, or finances, do not finance through Santander.

i keep calling because I'm locked out of my account its saying I'm logging in wrong more times than i actually am i was given a temporary passcode that didn't work i was told to wait 24 hours and try again still did not work earlier today i called again she said she was going to have my account deleted for me to try to set it up new again in 10 minutes i waited hours and i still cannot access my online account

Santander provides terrible customer service, constantly gives false information, and communicates so poorly it makes dealing with them a complete nightmare.” AVOID THEM AT ALL COST I PRAY FOR WHOEVER DEALS WITH THESE PEOPLE!!!!!

i just spoke to a rep to make a payment towards my principle and she was very rude and had no patience for all of my questions.

I called to try to setup my payment. I couldn't get pass the auto service to do so. Do you actually have people working there? Not in an office overseas either.

It would be nice if this company would let you know when and how much your high interest payment is, 30 days before your payment is due....

This is my first time logging in, and my account is locked, so I am unable to make my payment.