We have purchased several cases of wine and spirits from saratogawine.com over the last five years or so. Their web portal is one the best out there, with a full-featured search and detailed product... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Considering I live in the west, I continue to buy wine from Saratoga because aside from its fabulous wine selection, it has superior service! When I ordered the last mixed case of wine, I received an... Ver mais
I ordered only once from this store, and I truly love this store. Fast fulfillment, right product sent, no issue whatsoever. I am planning my next order. Many others (caskers, bourbonhuntusa.com, si... Ver mais
Hands down best on-line wine and liquor. Outstanding prices, great service and love the FREE SHIPPING anytime you purchase $300+. I hope that they will offer the 2015 Jordan Cabernet Sauvignon when... Ver mais
Informações sobre a empresa
Informações de contacto
43 Round Lake Road, 12019, Ballston Lake
- 1-877-493-6532
- info@saratogawine.com
- www.saratogawine.com
5,0
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor customer service!
I currently have a problem with a recent order. I called, explained the problem, and was assured someone would get back to me. That didn't happen, so I called again the next day. I spoke with Brian, who asked me to email him some information. I did so, and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later, and I still have no communication from the company. This is certainly not good customer service. I will not be placing an order with them again.
9 de junho de 2017
Opinião espontânea
Resposta da SaratogaWine.com
Mrs. Zimmerman,
I am sorry for the poor customer service experience you had with my company. My shipping manager was on vacation last week but I will be bringing this up with her today to determine what went wrong and how we can prevent this from happening in the future. I was informed that a shipping label was sent to you last week. If that is not the case please contact info@saratogawine and put in the subject "Attn: Josh H." Again I apologize and I will be personally looking into this.
Sincerely,
Joshua Hiebel
Owner
Great prices on tough to find wines …
Great prices on tough to find wines from Italy. Products arrived on the day the said they would.
5 de junho de 2017
Opinião espontânea
Found wine I had been looking for …
Found wine I had been looking for awhile. Good pricing. Overnight shipping ended up being 3 days but tha was FedEx problem. Got refund of shipping charges.
5 de junho de 2017
Opinião espontânea
Resposta da SaratogaWine.com
RS,
Sorry to hear about the delay Fedex caused with your order. I appreciate the review and your patience with the matter. If there was anything else we could have done to have earned that 5th star please let me know. You can send an email to info@saratogawine.com in the subject put "Attn Josh H". I am always looking for ways to continue to improve our customer service experience.
Thank you for the business and we look forward to your next order.
Sincerely,
Joshua Hiebel
Owner
The Fedex shipment never …
The Fedex shipment never arrived.!!!!!!!!!!! Change your carriers. and please give me a refund on the two cases of wine,
5 de junho de 2017
Opinião espontânea
Resposta da SaratogaWine.com
Mr. Sarto,
I personally reviewed your order and Fedex shows they attempted to deliver your package 3 times. Since the product requires an adult signature by law since it contains alcohol they must deliver it in person to someone over 21. I am sorry that you had difficulties with Fedex, but this would be the same situation with any carrier since they all are required by law to obtain a signature from someone over 21. If there is anything else I can do to assist you with this further please let me know.
Sincerely,
Joshua Hiebel
Owner
Only minor complaints--had to revise …
Only minor complaints--had to revise order since one of my selections turned out to be sold out and no email notification regarding shipping and tracking number. Otherwise, order was received relatively quickly and securely.
5 de junho de 2017
Opinião espontânea
Resposta da SaratogaWine.com
Mr. Bacchiocchi,
I am sorry for the issues you had with placing an order. Unfortunately we do run out of some of the wines. As far as the shipping notification I was wondering if I could get a little more information from you on this. Our system is set up to send out emails that indicate the progress of your order throughout our process including one that gives you the fedex tracking. I went back to your order and can see that the system sent these out, I would like to try and figure out why they did not get to you. I you have a minute to discuss please drop me an email at info@saratogawine.com in the subject put "Attn: Josh H" - let me know best time to call and either myself or my tech guy will give you a call.
Just to let you know of a new feature when you place your next order. We now have sms text messages that will be sent with updates on tracking. You will just need to make sure a mobile number is in your profile online or use your mobile number when checking out. We hope this will alleviate some of the issue with emails not getting through.
Thank you for the business and please let me know if there is anything else I can do for you.
Sincerely,
Joshua Hiebel
Owner
Nice helpful staff and quick shipping.
Nice helpful staff and quick shipping. Obviously, competitive pricing as well.
4 de junho de 2017
Opinião espontânea
Great people to work with!
3 de junho de 2017
Opinião espontânea
Straight up
Straight up - it was exactly as i had hoped both as wine and delivery - they do exactly as they say
Done
2 de junho de 2017
Opinião espontânea
Exceptional service
2 de junho de 2017
Opinião espontânea
Excellent perfect shipping and lots of …
Excellent perfect shipping and lots of brands to choose from. Great prices too.
2 de junho de 2017
Opinião espontânea
so far so good....
1 de junho de 2017
Opinião espontânea
Great selection at good prices and …
Great selection at good prices and timely delivery.
29 de maio de 2017
Opinião espontânea
I needed a special Burbon for a friend …
I needed a special Burbon for a friend who unexpectedly was going to spend with me. I ordered the bottle of Blanton's unfiltered at 2:50
PM on Monday and got it at 11AM on Tuesday. The price and service could not have been better!
JR Montana
29 de maio de 2017
Opinião espontânea
I thought that the web site was …
I thought that the web site was difficult to navigate.After 30 minutes of trying the web site, I called!
27 de maio de 2017
Opinião espontânea
Resposta da SaratogaWine.com
Bill,
Thank you for the feedback. I am always trying to improve the sites design and performance. If you have a minute I would love to hear what you had difficulty with. You can send an email to info@sartogawine.com in the subject put "Attn: Josh H". I appreciate your time and look forward to hearing from you.
Sincerely,
Joshua Hiebel
Owner
Recommend this company without reservation.
Easy to order, delivered in good time and well packed. Not a problem at all from start to finish
26 de maio de 2017
Opinião espontânea
Excellent transaction in every way
Excellent transaction in every way. I'll buy from Saratoga again.
25 de maio de 2017
Opinião espontânea
Great store to buy wine from
Great store to buy wine from. Large selection, low prices, super nice staff.
24 de maio de 2017
Opinião espontânea
First time ordering and was hugely …
First time ordering and was hugely surprised by the speed and communications. I always knew what step I was in and whatever issues I might encountered
24 de maio de 2017
Opinião espontânea
Put in an order and got exactly what I …
Put in an order and got exactly what I wanted. No complaints. I will keep checking their web site and hopefully will find something I can order from them in the near future.
23 de maio de 2017
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.