Scandibørn Opiniões 

Resposta da Scandibørn

1/04/2025

Hi Christina,

Thank you for your wonderful review! We're delighted to hear that Nicola provided excellent customer service & was able to assist with your shipping request promptly. Ensuring a smooth & hassle-free experience for our customers is always our top priority. If you ever need any further assistance, please don't hesitate to reach out. We truly appreciate your support!

Kind regards,
Keeley

Resposta da Scandibørn

25/03/2025

Hi there,

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. Providing top quality products & first-class customer service is what we strive for & it means the world to know we’ve met your expectations.

We truly appreciate your support & look forward to helping you again in the future!

Kind regards,
Keeley

Resposta da Scandibørn

25/03/2025

Hi Mark,

Thank you so much for your kind words and for taking the time to share your experience! We're so glad Keeley was able to assist you quickly and that we could resolve the issue with your bbhugme pillow to your satisfaction.

Providing excellent customer service is incredibly important to us and it’s wonderful to hear that you had such a positive experience. If you ever need anything else, please don’t hesitate to reach out - we're always happy to help!

Best wishes,
Charlotte

Resposta da Scandibørn

24/03/2025

Hi Linda,

Thank you so much for your wonderful review! We're delighted to hear that your granddaughter loves her dolls house and that it has been admired by all. It’s great to know that our packaging and prompt delivery met your expectations.

We truly appreciate your kind words about Keeley and our Customer Happiness Team – we’re always here to make sure everything is just right for you. Thank you for your support, and we can’t wait to welcome you back for more lovely toys in the future!

Best wishes,
Charlotte

Resposta da Scandibørn

14/02/2025

Hi Joey,

Thank you so much for your 5-star review!

We're delighted to hear that you had a great experience with our customer service team. Your support means the world to us!

Kind regards,
Keeley

Resposta da Scandibørn

14/02/2025

Hi Clare,

Thank you so much for your kind words!

We're thrilled to hear that you had a great experience with our customer service team—we always strive to be as helpful and responsive as possible. It’s also wonderful to know you’re enjoying our toy selection, especially the Big Red Bus!
We truly appreciate your support and look forward to serving you again.

Kind regards,
Keeley

Resposta da Scandibørn

6/02/2025

Hi Molly,

Thank you so much for your kind words! We're delighted to hear that Nicola provided you with excellent service. We'll be sure to pass along your appreciation. We're looking forward to seeing you shop with us again soon!

Kind regards,
Keeley

Resposta da Scandibørn

6/02/2025

Hi Ells,

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service and that you love the toys we stock. Your kind words mean the world to us! We look forward to you shopping with us again soon.

Kind regards,
Keeley

Resposta da Scandibørn

30/01/2025

Hi Jill,

Thank you for your wonderful review. We're delighted to hear that you're pleased with our products and service.
Your support means a lot to us, and we look forward to serving you again :)

Kind regards,
Keeley

Resposta da Scandibørn

17/01/2025

Hi Jessica,

Thank you for your feedback and we are truly sorry for the experience you’ve had and the inconvenience caused by this situation.

Unfortunately, as this brand is stocked and dispatched directly by our supplier, they sent the incorrect size in error.

When you informed us that you didn’t have access to a printer, the supplier arranged a collection and went on to inform us that the provided return label could be printed in-store. We passed this information to you in good faith, but regrettably, it was incorrect, and we deeply apologize for the additional inconvenience this caused.

I can confirm that the incorrect item has now been successfully collected, and our supplier has arranged for the correct size helmet to be sent out to you. We’re sincerely sorry for the delays in resolving this, sadly this was due to the backlog of queries our supplier experienced following the busy Christmas period resulting in slower response times.

Thank you for your patience and understanding as we worked through this issue. If there is anything further we can do to assist you, please don’t hesitate to reach out.

Kind regards,
Keeley

Resposta da Scandibørn

13/01/2025

Hi Claudia,

Thank you for your wonderful review! We're delighted to hear that Keeley provided you with great customer service. We’ll be sure to pass on your kind words to Keeley and the team! If there's anything else we can help you with, don’t hesitate to reach out. 😊

Kind regards,
Charlotte

Resposta da Scandibørn

13/01/2025

Hi Ciara,

Thank you so much for your kind words! I'm thrilled to hear that Keeley from customer service was helpful and responsive. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need assistance again, we're always here to help!

Kind regards,
Charlotte

Resposta da Scandibørn

23/12/2024

Hi Lauren,

Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our first-class customer service and found our team fast and helpful. Your kind words mean a lot to us, and we’re always here if you need anything in the future!

Kind regards,
Keeley

Resposta da Scandibørn

20/12/2024

Hi Gail,

Thank you so much for your kind feedback!

We're thrilled to hear that Charlotte was able to assist you quickly and efficiently. Providing excellent customer service is our top priority and it means a lot to know we could resolve the issue to your satisfaction.

If you ever need assistance again, don't hesitate to reach out!

Kind regards,
Keeley

Resposta da Scandibørn

13/12/2024

Hi L DR,

Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience and that our efforts to provide caring service made a difference.

Your recommendation means the world to us, and we truly appreciate your support. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.

Kind regards,
Keeley

Resposta da Scandibørn

12/12/2024

Hi Jennifer,

Thank you for taking the time to share your feedback. I’m very sorry to hear that you’re disappointed with your recent experience & I appreciate the opportunity to address your concerns.

After receiving your initial inquiry, our team thoroughly reviewed your case including the CCTV footage which confirms that all items were correctly packed into your parcel. We also shared this footage with you upon your request & you acknowledged that the footage shows your order being packed correctly. The proof of delivery image provided by the courier on the tracking information shows your order to have been delivered undamaged which you also confirmed.

Regarding your concerns about the size of the box, we assure you that our team carefully selects packaging to securely accommodate the items ordered. Even in smaller parcels, our packing process ensures all items fit without damage.

In response to your follow-up emails, we have replied to each one & would kindly ask you to check your spam or junk email folder in case our messages were inadvertently filtered there. Additionally, we sincerely apologize if you had difficulty reaching us by phone. As this is a particularly busy time of year, our customer service team is managing a higher-than-usual volume of inquiries. While we aim to respond as promptly as possible, we regret any inconvenience caused by these delays.

We are committed to providing high-quality products & excellent service & we regret that this situation has not met your expectations. Thank you for bringing these matters to our attention, as we are continually working to improve.

If you have any further questions or concerns, please don’t hesitate to contact us again.

Kind regards,
Keeley

Resposta da Scandibørn

9/12/2024

Hi Liz,

Thank you so much for your lovely feedback! We're thrilled to hear that you've been enjoying our products and had a seamless experience with our website and delivery. Making shopping for little ones easy and enjoyable is exactly what we strive for, so your kind words mean the world to us. We can't wait to welcome you back for more Scandibørn treasures soon!

Kind regards,
Keeley

Resposta da Scandibørn

9/12/2024

Hi Amy,

Thank you so much for your lovely review! We're delighted that you chose Scandibørn for your daughters' Christmas gifts and that you were happy with the packaging and delivery. We hope the items bring lots of joy and smiles on Christmas day. Wishing you and your family a magical holiday season!

Kind regards,
Keeley

Resposta da Scandibørn

6/12/2024

Hi Nadir,

Thank you for sharing your experience with us, and I’m very sorry to hear about your disappointment with our service. We understand how frustrating this situation must have been, especially as it involved a special birthday gift.

To provide some clarity, your order was placed on the 29th November, and the advertised delivery lead time is 3–5 working days, excluding weekends. I can see that you reached out for an update on the 4th December, at which point we immediately contacted our supplier, who stocks and dispatches this product directly to our customers. Unfortunately, they informed us of a system error on their end, which led to the order being cancelled and refunded on the same day, the 4th December.

We deeply regret that this situation occurred and understand that it was disappointing. While the error was beyond our control, we take full responsibility for ensuring a seamless experience for our customers and sincerely apologize for any inconvenience caused.

Your feedback is important to us, and we are using this as an opportunity to improve our processes and communication. If there is anything we can do to assist further, please don’t hesitate to reach out.

Kind regards,
Keeley

Resposta da Scandibørn

6/12/2024

Hi Dawn,

Thank you so much for your kind words and thoughtful feedback! We are truly delighted to hear that you are pleased with the quality of our products, the efficiency of our delivery, and most importantly, your experience with our customer service team.

Our goal is to provide every customer with exceptional service, and it means the world to us to know we’ve made a positive impression. We’re thrilled that we could resolve your issue quickly and keep you informed throughout the process.

Your support and appreciation inspire us to continue delivering the best experience possible. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Thank you once again for choosing Scandibørn!

Kind regards,
Keeley