I buy the Switchback 3 boots which are superb quality and comfortable. But the laces supplied are pathetic. I've had my latest pair for 2 weeks and already the laces have separated from friction cause... Ver mais
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Leia as opiniões dos outros
Tbth the material is great fit great breathable and over use and handy pockets l love them yes there the cheapest but if you look around you can find better deals . Bonus is they breath and don’t shr... Ver mais
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... Ver mais
A empresa respondeu
The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... Ver mais
Informações sobre a empresa
Escrito pela empresa
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Informações de contacto
Reino Unido
- www.scruffs.com
2,4
Mau
653 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Advertised on website but not stocked
I ordered and paid for a pair of trousers for my husband to be told a couple of days later that they should not have been in the website as they were no longer stocked. When I asked what did they have in his size I was told nothing. Not great customer service
8 de agosto de 2021
Resposta da Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Good service and great products
7 de agosto de 2021
Resposta da Scruffs Workwear
Hi Ian, I'm glad to hear you are happy with your items and we hope you continue to shop with us again in the future :)
Didn’t receive product and only found…
Didn’t receive product and only found out order had been cancelled after waiting past delivery date and chasing delayed order.
5 de agosto de 2021
Resposta da Scruffs Workwear
Hi Tom, we are sorry to hear you had this issue with receiving your order. I can see you contacted our support team and were informed of having no stock and that a refund had been processed for you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Great service
4 de agosto de 2021
Resposta da Scruffs Workwear
Hi Ashley, thank you for your feedback! We hope you continue will shop with us again in the future :)
Terrible
Terrible. Nearly a month to wait on a order to be told it’s lost in transit and a refund would be issued in 5 days. Never ordering via scruffs again
4 de agosto de 2021
Resposta da Scruffs Workwear
We apologise for hearing you had this issue and for any inconvenience this may have caused you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Currently brought first and last ever item
Currently brought first and last ever pair of scruffs shorts.
Very poor fit unless you have no genitals and twigs as legs you also want to be happy with your bum crack on show.
Fit about right on the waist but the moment you move to bend they reveal your bum crack. Cant put anything in pockets as to tight a fit so even a small amount not coins dig into you. when seated your genitals are squeezed up into your stomach and the top side of your legs have the blood circulation cut off.
4 de agosto de 2021
Opinião espontânea
Resposta da Scruffs Workwear
Thank you for your feedback. I will send this over to our products team to look into so that we can make these changes to avoid these issues in the future. We apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Took my order then cancelled order…
Took my order then cancelled order because not in stock
2 de agosto de 2021
Resposta da Scruffs Workwear
Hi, I am sorry to hear you have had this issue. This is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Nothing in stock although you place the…
Nothing in stock although you place the order
2 de agosto de 2021
Resposta da Scruffs Workwear
Hi Keith, I am sorry to hear you have had this issue. this is currently something our team are looking into to avoid this happening again. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Great quality but sizing is a bit off
The trousers were a bit bigger than the tag but the company was happy for me to change them.
31 de julho de 2021
Resposta da Scruffs Workwear
Hi Louise, we are sorry to hear you have had this issue with the trousers. As this is due to a fault in the trousers you are able to return these to us. You can contact us at - support@scruffs.com :)
Resposta da Scruffs Workwear
We are sorry to hear you have had a delay in receiving your order. I can see you contacted our support team and given a tracking number for this. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Great tshirts for work very comfortable…
Great tshirts for work very comfortable great price 👍
28 de julho de 2021
Resposta da Scruffs Workwear
Hi Jaysen, it is great to hear you like our tops! We hope you continue will shop with us again in the future :)
Ordered 3 items only one came
Ordered 3 items only one came
Had to chase up
Have agreed to wait for delayed items
and look forward recieving them in due course
27 de julho de 2021
Resposta da Scruffs Workwear
Hi David, we apologise that you have come across this issue. I can see you made contact with our support team and that a delay on your items but you have agreed to wait for these. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
Quality workwear
Bought a few items in the summer Sale - all good quality gear. I think I’ll have to buy some more.
26 de julho de 2021
Resposta da Scruffs Workwear
It is great to hear you like our summer sale and our products! We hope you continue will shop with us again in the future :)
Excellent quality
Got the safety glasses and work cap.
I would highly recommend both of these products they are quality items
26 de julho de 2021
Resposta da Scruffs Workwear
Hi Phillip, we are glad to hear you like our products and that you recommend them! We hope you continue will shop with us again in the future :)
The stuff I brought is really gd
The stuff I brought is great quality quick delivery
26 de julho de 2021
Resposta da Scruffs Workwear
Hi Elliot, that's great to hear you have such positive feedback! We hope you continue will shop with us again in the future :)
Good prompt delivery for good quality…
Good prompt delivery for good quality products
26 de julho de 2021
Resposta da Scruffs Workwear
Hi John, we are glad to hear you like out products! We hope you continue will shop with us again in the future :)
Zero customer service and with the…
Zero customer service and with the official website advertising products that are obsolete it makes for a frustrating experience.
Without asking they also sent out goods where the postage was x2 the value of the goods!
25 de julho de 2021
Resposta da Scruffs Workwear
Hi Kevin, we apologise that you have had this issue. I will raise this with our products team to ensure only current and available items are displayed on our website. If you need any further support you can contact us through - support@scruffs.com :)
I not received completed order
I not received completed order, 1 parcel went to wrong address. Tried ringing customer services about outstanding order been on hold for 15 minutes,55 minutes, 23 minutes and still not been sorted. Sending emails without personal reply.
25 de julho de 2021
Resposta da Scruffs Workwear
Hi Tim, I apologise that this has happened and for any inconvenience this may have caused. I have see that you have made contact with our support team and that a refund has been raised for you. Again we apologise for this and if you need any further support please contact us at - support@scruffs.com :)
The item was supposed to arrive weeks…
The item was supposed to arrive weeks ago but didn’t i still don’t have it lol i had trouble receiving emails from scruffs so I contacted them to tell them i never received order confirmation and they couldn’t find my order i have bad feet and desperately needed new work boots should have just gone to amazon useless company
25 de julho de 2021
Resposta da Scruffs Workwear
I am sorry to hear that you have not received your order and we apologise for any inconvenience this may have caused you. I can see contact has been made and that you were made aware there was a delay on these. I can see Florence has emailed you this morning asking whether you would like to receive a refund for this one. If you email her back we can get this resolved for you :)
Excellent service & product
24 de julho de 2021
Resposta da Scruffs Workwear
Hi Colin, we are glad to hear you like our products and that you received excellent service! We hope you continue will shop with us again in the future :)
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