I buy the Switchback 3 boots which are superb quality and comfortable. But the laces supplied are pathetic. I've had my latest pair for 2 weeks and already the laces have separated from friction cause... Ver mais
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Leia as opiniões dos outros
Tbth the material is great fit great breathable and over use and handy pockets l love them yes there the cheapest but if you look around you can find better deals . Bonus is they breath and don’t shr... Ver mais
Ordered some shorts never got a shipping notice Sent 3 emails without response waited over 3 weeks before contacting customer services initial call eventually went to a pre record that said F... Ver mais
A empresa respondeu
The worst workwear out there , I brought some boots 7 weeks ago and there falling to bits , contacted customer support , but as I brought from Amazon it’s there problem not there’s , Amazon said i... Ver mais
Informações sobre a empresa
Escrito pela empresa
Scruffs has delivered innovative safety footwear and workwear for tradesmen since 2003. With great design at its core, Scruffs continues to set the standard as the UK's leading workwear brand in terms of style, function and performance. Loaded with creative design ideas, high-tech materials and functional features it’s a want-to-wear brand with attitude. Scruffs always makes it easy for trades people to look good when you're working hard. Whether grafting in cold, wet or dry conditions, the vital factors remain the same – the highest levels of comfort, protection and styling that turns heads on and off the job.
Informações de contacto
Reino Unido
- www.scruffs.com
2,4
Mau
653 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Still waiting for one of the items
12 de junho de 2021
Resposta da Scruffs Workwear
Hi Paul, we are sorry to hear that you have had an issue in receiving one of your items. If this one has not been resolved you can email us at support@scruffs.com and we will get it sorted for you :)
Really easy website to use and the…
Really easy website to use and the sizes fit perfectly
11 de junho de 2021
Resposta da Scruffs Workwear
Hi Victoria, it is great to hear you found the website easy to use and that the products fit perfectly. We hope you will shop with us again in the future :)
The zip keeps coming undone at the…
I posted:
The zip keeps coming undone at the bottom when zipped up.
You responded:
Reply from Scruffs Workwear
10 minutes ago
Hi, we are sorry to hear you have had an issue with our zips. If you email us and send over a picture to us at - support at scruffs.com we can look into this for you and make changes to improve our products to avoid issues like this in the future :)
My Comment:
I resent being the test bed for your faulty product. I have clearly described the problem and now you want me to take more time and send you a photo! What are you going to do for me?
7 de junho de 2021
Resposta da Scruffs Workwear
Hi, we are sorry to hear you have had an issue with our zips. If you email us and send over a picture to us at - support@scruffs.com we can look into this for you and make changes to improve our products to avoid issues like this in the future :)
Very poor service
Very poor service. Placed order online 17/5/21
Still not received ! Tried to telephone several times, finally got an answer after holding on for 16 minutes ! Emails unanswered ! Still waiting for my order.
6 de junho de 2021
Resposta da Scruffs Workwear
Hi Andrew, I am sorry to hear you have had these issues. I can see that you made communication with our support team and that the order had been lost in transit but that we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Our order never arrived!
5 de junho de 2021
Resposta da Scruffs Workwear
Hi Shauna, I am sorry to hear you have had thuis issue. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
It’s been weeks since I ordered £80+ of…
It’s been weeks since I ordered £80+ of work gear you have taken the money and I have not received anything! You don’t reply to emails and don’t answer the phone. I don’t care which one I get the money or the cloths but I would like one of them!
2 de junho de 2021
Resposta da Scruffs Workwear
Hi Ben, I apologise that this has happened. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Great comfortable kit
Great comfortable kit. Very happy, should of bought this stuff sooner.
31 de maio de 2021
Resposta da Scruffs Workwear
Hi Mark, that is fantastic to hear! We hope you will continue to shop with us again in the future :)
Avoid
Would avoid Ive used scruff for the past 7 years I’ve made a order and been waiting 12 working days and still haven’t received my order
I’ve emailed and had no reply absolutely disgusting for a company of there size
30 de maio de 2021
Resposta da Scruffs Workwear
Hi Bobby, I apologise that this has happened. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you out a replacement order. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Excellent quality and very comfortable.
29 de maio de 2021
Resposta da Scruffs Workwear
Hi, this is great feedback to receive! We hope you will continue to shop with us again in the future :)
Nice trousers
Nice trousers, good comfortable material, but not sure about the shape of the person there made for, when you have them on in the correct place around your waist the crotch is so low it actually impedes your movement, when you have the crotch in the right place the waist band is halfway up your stomach.
Not comfortable to work in all day
27 de maio de 2021
Resposta da Scruffs Workwear
Hi Tony, we are sorry to hear you have an issue with the fitting of our trousers. I will forward your message to our products team for them to look into so we can make improvements to them to avoid this issue in the future :)
Really functional and well made
Really functional and well made. Perfect fit and very reasonably priced. Five stars
26 de maio de 2021
Resposta da Scruffs Workwear
Hi James, thank you for your great feedback! We hope you will continue to shop with us again in the future :)
The best fitting,elasticity pair of…
The best fitting,elasticity pair of work trousers I’ve had
24 de maio de 2021
Resposta da Scruffs Workwear
Hi Scott, this is great to hear! We hope you will continue to shop with us again in the future :)
The item was never dispatched and after…
The item was never dispatched and after waiting 10 days of waiting never getting response from emails and round and round phone calls ended up cancelling order.
23 de maio de 2021
Resposta da Scruffs Workwear
Hi, we apologise that this has happened. I can see you have made communication with our support team and that unfortunately this was lost in transit but we have now sent you a refund for this. If this issue is not resolved please contact Laurine again through the support email and we will get this sorted for you :)
Fantastic service and very fast…
Fantastic service and very fast delivery! Excellent company would definitely recommend to other businesses.
19 de maio de 2021
Resposta da Scruffs Workwear
Hi, it is great to hear that you received fantastic service! We hope you will continue to shop with us again in the future :)
Still not recieved item or has anyone…
Still not recieved item or has anyone responded to my complaint will not buy Scruggs work wear again shame on you
19 de maio de 2021
Resposta da Scruffs Workwear
Hi, I apologise that this has happened. I can see that communication with the support team was made and that this was unfortunately lost in transit and that a refund has now been made for you. Again we apologise for this and if you need any further support please contact us at - support@vanvault.co.uk :)
Had an item missing.
Had an item missing.. no explanation.. no email.. contacted twice with 1 reply eventually. Still no further forward after week from when order was made and paid for.
18 de maio de 2021
Resposta da Scruffs Workwear
Hi Chris, I apologise that you have had this issue. I can see communication has been raised and that unfortunately the order had been lost in transit but a replacement order has now been made for you. If this issue is not resolved please contact Liz again through the support email and we will get this sorted for you :)
Still not received my work pants…
Still not received my work pants terrible service orderd on the 5.5.21 its the 19th tomorrow very poor
18 de maio de 2021
Resposta da Scruffs Workwear
Hi Matthew, we are sorry to hear you have had this issue. I can not see any communication being made so if this issue is not resolved please contact our support team at - support@vanvault.co.uk and we can get this sorted for you :)
The books I have had before and they…
The books I have had before and they fit well .Delivery was prompt so very happy
17 de maio de 2021
Resposta da Scruffs Workwear
Hi, thank you for your great feedback! We hope you continue will shop with us again in the future :)
My only issue was at the time the…
My only issue was at the time the payment page didn't work quite right and wouldn't load the page after I had put my details in. I wasn't sure if the trousers I ordered were even ordered. I also got no confirmation email for a few days. I only realised they had been ordered when I saw the money had come out of my account. It might have just been a glitch that day so I'd still go back to them.
17 de maio de 2021
Resposta da Scruffs Workwear
Hi Ross, we apologise for the issue on the website we will have our team look into this. We hope you continue will shop with us again in the future :)
Fast delivery and the product quality…
Fast delivery and the product quality is very good and for day to day to work is amazing.
16 de maio de 2021
Resposta da Scruffs Workwear
Hi, it is great to hear you like our products and received good service. It is always great to hear feedback! We hope you will shop with us again in the future :)
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