poltronesofà - Uddingston Opiniões 

2638
TrustScore: 4.5 em 5

4,5

Birkenshaw Industrial Estate, Rannoch Road, G71 5PR Glasgow, Lanarkshire,, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The guy who dealt with me at the store was so nice, friendly but professional, i explained what i was looking for and he was so helpful, he show me lots of options, colours and sizes, when i finally d... Ver mais

Classificada 5 em 5 estrelas

Very good customer service, not swarmed and hounded in store, given space to look and discuss as a family, this is very good and not all sofa shops are the sme. all questions answered with knowledge.... Ver mais

Classificada 5 em 5 estrelas

The delivery staff were very nice, polite and helpful The only problem was that the foot plate of the sofa had two cut in it plus another part of the bed mechanism was broken The men contacted HO... Ver mais

Classificada 2 em 5 estrelas

Or suite was delivered in 2 separate vans , 30 mins apart (corner suite and a sofa ) They said one was a 4 seater , which apparently is a corner suite . They didn’t seem to realise this , making us th... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis

Sobre poltronesofà - Uddingston

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contacto

  • Birkenshaw Industrial Estate, Rannoch Road, G71 5PR, Glasgow, Lanarkshire,, Reino Unido

  • 0191 731 3300

4,5

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
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1 estrela

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4,5

Todas as opiniões

(2638)

16 793 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great shopping experience

Great shopping experience. Jason was brilliant. Took the time to let us pick material even taking us to another sofa which was in same colour. Great sales from him. Sofa bed ordered. Takes up to 8 weeks. So far no issues. All goes well. Will return to purchase a full sofa from them

13 de junho de 2026
Classificada 5 em 5 estrelas

Jason was very helpful and explained…

Jason was very helpful and explained and let us see the various materials and leather that were available. He then offered us a drink and gave us time to take a look around the showroom and we saw a couple we were interested in and he completed everything for us. I will recommend him and your company to family and friends

9 de junho de 2026
Classificada 4 em 5 estrelas

Our assistant Sandra at the…

Our assistant Sandra at the Uddingston (Birkenshaw) branch,
allowed us time to browse before approaching us to ask if we required any help.
She went through the numerous furniture options available and fabrics and any discounts. Efficient, helpful, unobtrusive and very pleasant.
Very happy with the service

2 de junho de 2026
logótipo da poltronesofà - Uddingston

Resposta da poltronesofà - Uddingston

Ciao Catherine,

I hope you are well and thank you for your 4* review.

I am very pleased to see that you had a positive experience on your recent visit and were happy with the service from Sandra.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Classificada 1 em 5 estrelas

The first delivery date got cancelled

The first delivery date got cancelled, I then waited weeks for the next date, the 2 men arrived and could not get it in my house, I got another date the next week and the same men turned up and couldn’t get it in my house again, then another week different men arrived and got my sofa in, I had to take 4 holidays off work to be in for the delivery. I got charged for gliders that never got delivered, I got charged for the warranty that I didn’t want, I’m still waiting for these to be refunded, I wish I had went to a different and bought my sofa

2 de junho de 2026
logótipo da poltronesofà - Uddingston

Resposta da poltronesofà - Uddingston

Ciao Sandra,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read about the issues that you have experienced with your delivery and can completely understand how frustrating this must have been for you when this did not go as expected.

In regards to a refund, it is noted that a cost reduction has been requested for the price of the glides and warranty plan, this will be deducted from your agreement.

If you have any further questions then please feel free to call on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Classificada 1 em 5 estrelas

21 week wait

21 week wait - 4 cancelled delivery dates… no correspondence except text to cancel. Eventually got my order late & chair had to be reported to aftercare as it’s not been finished properly. Unfortunately I had to go back as I wanted occasional chair in same fabric however after that gets delivered I would not use this company again.

28 de maio de 2026
logótipo da poltronesofà - Uddingston

Resposta da poltronesofà - Uddingston

Good Morning,

Thank you for taking your time to leave us a review

I am very sorry to hear about your experience and appreciate your frustration following the delays and cancelled delivery dates.

We understand how disappointing this must have been, particularly with the lack of communication you received throughout the process.

I am also sorry to hear that the chair arrived with a finishing issue requiring assistance from our aftercare team.

Whilst we’re pleased that this was reported so it can be resolved, we completely appreciate that this should not have happened after such a long wait.

Thank you for returning to order your chair despite your experience.

We do genuinely appreciate your feedback as it highlights where improvements are needed in both our communication and delivery processes.

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Classificada 5 em 5 estrelas

Excellent in store experience

Charles was very welcoming when I entered the store He was very helpful and explained all the options available to suit my needs in terms of Fabrics Style, and Sizes that would best suit my room size and accommodate my pet I am very happy with my choice of suite

22 de maio de 2026

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