Excellent customer service from SecureFix Direct. I experienced an unexpected issue with the courier, which was outside the seller's control, and Neil was extremely helpful throughout. He responded pr... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Ver mais
A empresa respondeu
Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Ver mais
A empresa respondeu
I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Área para canoagem
- Fabricante
- Loja de ferramentas
- Loja de produtos navais
- Loja geral
Escrito pela empresa
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Informações de contacto
4,0
Bom
212 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very prompt response to a complaint…
Very prompt response to a complaint that the pump did not work and an immediate working replacement was provided. All very impressive. A first class service.
19 de agosto de 2024
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Michael.
Thank you for leaving us feedback.
I am glad that you were happy with our service.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
I ordered a gate hinge through Amazon…
I ordered a gate hinge through Amazon but the one I received was not as ordered. I contacted the sales team at SecureFix Direct Ltd and they dispatched the correct product immediately which I received the next day. I was overwhelmed at the promptness that this problem was sorted and put right. 5 gold stars awarded for excellent service and customer care.
24 de abril de 2024
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us to resolve the issue - I am glad that you were happy with how the sales team handled the issue.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
no 1 customer service and product …
no 1 customer service and product no 2 delivery on time no 3 product excellent thank you .
1 de março de 2024
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Janet.
Thank you for your feedback - I hope that we are able to supply you again.
Kind Regards.
Jamie.
www.securefixdirect.com
Exceptional Service and Unparalleled Aftercare at SecureFix Direct Ltd – A Five-Star Experience
From the outset, SecureFix Direct Ltd distinguishes itself not only as a purveyor of high-quality products and essential parts but as a beacon of outstanding customer service and aftercare support. My experience with them has been nothing short of exemplary, meriting a well-deserved five-star accolade.
In a world where customer support often feels perfunctory, the team at SecureFix Direct Ltd goes above and beyond. They are knowledgeable and genuinely eager to assist, demonstrating a level of dedication and enthusiasm that is refreshing and reassuring.
26 de fevereiro de 2024
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Martyn.
Thank you for your feedback - I am glad to read that from start to finish, your experience was positive.
Kind Regards.
Jamie.
www.securefixdirect.com
2m filler hose
Ordered a filler hose when it arrived the package was empty, royal mail had lost the parcel so I contacted securefixdirect Jason sent a replacement out within 2 days, great communication,I would most definitely buy from them again no hesitation. THANXS JASON
2 de fevereiro de 2024
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us to resolve the issue - I am glad that you were happy with how Jason handled the issue.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Superb experience.
It's unusual for me to use the phrase "superb experience" or to leave a review, but in this case it's justified.
The skylight was good value for money but developed a fault
This was put right very quickly.
Jason's commitment to quality is second to none.
Many thanks
6 de fevereiro de 2024
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Marie.
Thank you for leaving us feedback.
I am glad that we you were happy with what Jason provided.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
May I take this opportunity to thank…
May I take this opportunity to thank Richard and his team for suppling Eyebolts fast delivery fantastic products
24 de novembro de 2023
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Malcolm.
Thank you for leaving us feedback.
I am glad that we you were happy with what we provided.
Hopefully we can supply you again.
Jason.
www.securefixdirect.com
Royal mail was late delivering my…
Royal mail was late delivering my original order, secure fix direct sent me another order, in the meantime the first order got delivered and instead of me sending it back they told me to keep it. In my opinion this shows how good this companies customer service is, and I will definitely use them again and recommend them to others
10 de novembro de 2023
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Mr Wilson.
Thank you for leaving us feedback.
I am glad that we you were happy with what we provided.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Proceed with caution
Initially this company sent cheap Christmas decorations instead of what I had ordered…However, since leaving a review they got in touch and sorted this out for me fairly quickly, sending me what I had ordered. Thank you for making a mends
4 de outubro de 2023
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Robyn.
Thank you for your order and feedback.
I can see that our team reached out to you on the 10th October 2023 but we failed to receive a response and later we reached out to you again on the 24th October 2023.
I see that there was then communications between the 24th and 25th October 2023 between yourself and Jason, a replacement product was requested by yourself as opposed to a refund, so a replacement item was sent out.
We haven't received any confirmation from yourself confirming that you received the replacement (original ordered item).
We once again apologise for what happened, I trust that all is resolved, if not, please respond to our email. A follow up email was sent to you on 22nd November 2023 as there was no response to our last email sent to you on 26th October 2023.
Jamie.
www.securefixdirect.com
One star too generous !
One star too generous !! Bought a shavings fork, mucked out a handful of times over 3 weeks and it’s broken in 3 places not fit for purpose!! Contacted secure fix twice and rudely ignored both times!!! Don’t waste your money or your time
Now replying to this to say they have emailed me twice ! Poor customer service as no emails received your only concern is bad reviews ! Shame!
7 de setembro de 2023
Opinião espontânea
Resposta da SecureFix Direct Ltd
Thank you for your feedback.
I apologise that you have found yourself to having a negative experience with both, the hayfork and also our service.
We certainly do not endeavour to go out and ignore emails, we wouldn't have a business if we did! So I can only apologise that for some reason you have failed to recieve a response.
As you will be aware, we contacted trustpilot to ask for your contact details so that we could contact you about your review and ask for your order number so that we could investigate. We recieved your contact details and emailed you on the 22nd September, I can see that we have not recieved a response.
I can also further confirm that we reached out a second time on the 29th September. Today is the 10th October and I can, again, confirm that we have recieved no response.
Clearly between, yourself and ourselves there is an issue with emails. If you would like to resolve the issue then please see the link below, where you can find a number of methods to contact us, we certainly would like to put the issue right for you.
https://www.securefixdirect.com/contact-us-26-w.asp
Jamie.
Ordered a jockey wheel.for a…
Ordered a jockey wheel.for a caravan,still waiting,I would not recommend or use this company again,why not just say unavaible !!!!!! ?
9 de setembro de 2023
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
We have attempted to find your order on our system via your name on this review however, there is no record.
We have since reached out to you via the contact button on this review but failed to receive a response.
Trustpilot however, have since responded to us and confirmed that you are a genuine purchaser but that you wish to remain anonymous! All of our jockey wheels are currently in stock, we are happy to resolve the issue for you but we do need order details from you so that we can confirm the order and moving forward, re-send or offer you a full refund.
If you wish to contact us and provide your order details we can then resolve without delay for you
Jamie.
https://www.securefixdirect.com/contact-us-26-w.asp
I ordered a three peace figure 8…
I ordered a three peace figure 8 profile for a drive away Awning .
Best price I could find and brilliant fast delivery and great communication.
Really nice packaging. I am over the moon and highly recommend Securefix Direct .
23 de julho de 2023
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Mr Robert.
Thank you for leaving us feedback.
I am glad that we you were happy with what we provided.
Hopefully we can supply you again.
Richard.
www.securefixdirect.com
Fantastic customer service
I placed an order a few weeks ago and there was a technical hitch where my username and email adress all went out of sync. I contacted them witand within 24 hours - they had located the problem, solved it and sent me a goods. They were in constant contact with me - excellent communication even on the coronation weekend. From a customer service point of view I would absolutely recomment them and use them again as I have total confidence that should something go awry - they will take it on and solve it. Excellant
11 de maio de 2023
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
I apologise that this happened in the first place. I hope that we can supply you again.
Jamie.
www.securefixdirect.com
Great customer service and excellent communication
I ordered a rear warning sign safety reflector, it arrived with some slight damage, which was possibly caused in transit. I contacted them to let them know and immediately got a response from Richard, offering to send a replacement. A perfect replacement arrived a couple of days later. Excellent customer service and communication throughout, I will definitely buy from this company again and wouldn’t hesitate to recommend them to other buyer’s.
26 de janeiro de 2023
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Susan.
Thank you for leaving us feedback.
I apologise that this happened in the first place. I am glad that Richard got the issue resolved.
Jamie.
www.securefixdirect.com
Excellent customer service...
Item didn't arrive when expected due to the recent strikes etc, however, was sent replacement via a different courier without an issue. Email communication was polite and easy. Both the original item and replacement arrived on the same day. Highly recommend! 👍
13 de dezembro de 2022
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Lucinda.
Thank you for leaving us feedback.
We once again apologise that our courier let you down, but glad that we resolved.
Jason.
www.securefixdirect.com
purchased mooring buoy on amazon from…
purchased mooring buoy on amazon from securefix , this became faulty after about six weeks
they replaced without any quibble received it the next day one of the BEST companies ever!
12 de novembro de 2022
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
Thank you for reaching out to us to resolve the issue - I am glad that you were happy with the resolution.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
genuine quality business
genuine, helpful, fast. quality. sorted more out next day. don't go anywhere else
25 de julho de 2022
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Mr Schofield.
Thank you for leaving us feedback.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Great company with the best support…
Great company with the best support team I've had the pleasure of using in years, if not forever!
After a brief conversation via email, Jason despatched the missing parts the very next day. Outstanding and highly recommended company!
13 de julho de 2022
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello David.
Thank you for leaving us feedback.
I am glad that Jason and the team resolved our mistake for you.
Hopefully we can supply you again.
Jamie.
www.securefixdirect.com
Helpful company with great service.
Great company to deal with great products at a good price with service to match.
22 de junho de 2022
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Attie.
Thank you for leaving us feedback.
Should you require us in the future then please do reach out to us.
Jamie.
www.securefixdirect.com
Awning rail protectors…
Ordered a couple awning rail protectors from this company, good price if buying more than one. Delivery was quick and tracking details supplied after despatch, also courier provided updates. After fitting did find a genuine issue with one of them, so sent message, with photos, to seller, who responded very well and offered to either partial refund or send another, which I asked for.
Great service and would definitely recommend this company. Brilliant.
3 de abril de 2022
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Paul.
Thank you for leaving us feedback.
Jason briefed me on this just today, I apologise that this happened in the first place.
Jamie.
www.securefixdirect.com
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