Excellent customer service from SecureFix Direct. I experienced an unexpected issue with the courier, which was outside the seller's control, and Neil was extremely helpful throughout. He responded pr... Ver mais
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Leia as opiniões dos outros
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Ver mais
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Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Ver mais
A empresa respondeu
I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Área para canoagem
- Fabricante
- Loja de ferramentas
- Loja de produtos navais
- Loja geral
Escrito pela empresa
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Informações de contacto
4,0
Bom
212 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
14/11/17 Received a faulty item on …
14/11/17 Received a faulty item on amazon. Emailed SecureFix Direct and received a replacement to my address on the 16/11/17. Great customer service with no quibbles.
17 de novembro de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for leaving feedback in reference to your order.
We are sorry for the issue but are thankful that you made contact with us immediately and allowed us the opportunity to get it right - please don't hesitate to contact us should you require us.
Jamie.
www.securefixdirect.com
6 star service from this company.
6 star service from this company.
Product arrived the next day and Jason arranged a prompt, zero hassle replacement ON A SUNDAY when it failed.
Can't recommend these guys highly enough.
Dunstan
15 de outubro de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello Dunstan.
Thank you for leaving feedback in reference to your order.
Once again, we are sorry for the issue but are thankful that you made contact with us immediately and allowed us the opportunity to get it right.
Jason.
www.securefixdirect.com
Stellar customer service
Excellent customer service which meant I ended up keeping something for free since it didn't quite match my need.
Much appreciated goodwill.
23 de agosto de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Thank you for leaving us feedback.
Hopefully we can supply you in the future.
Jamie.
www.securefixdirect.com
Excellent Trader
Excellent quality product, very competitive prices, amazing customer service and speedy reliable delivery.
2 de julho de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
I'm not usually one to bother with …Toplink
I'm not usually one to bother with reviews, but I was so pleased with the service I received, my item was a good product well priced and turned in within 24 hours! Which is even impressive as I had not paid for express delivery. I would recommend, thank you.
28 de junho de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review.
I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Exceptional Service & Support from Securefix Direct
The delivery from Securefix Direct was exceptionally quick. My order placed on eBay early afternoon for some marine grade shackles arrived thro' the letterbox the following morning.
After some communication, using the companies 'web chat' support on the day of delivery in regard to a very minor requirement using an alternative design, an alternative was immediately despatched without any hesitation at all. This too arrived the following day.
I can only admire the professional way in which my small value order was managed. The 'web chat' and subsequent email support and service from them was 110%. I'll be sharing my positive experience with my friends and colleagues and hope if you read this that you too will enjoy the same high level of service that impressed me 'no end'.
14 de junho de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Enjoy the boating season.
Jamie.
www.securefixdirect.com
I ordered a simple small 2 piece latch …
I ordered a simple small 2 piece latch lock and had it delivered really quick. But only 1 piece was enclosed - SecureFix Direct apologised and said they would send the missing piece straight away and it arrived the very NEXT day.
Great Customer Service. Will definitely use again.
3 de maio de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
Very quick to respond and very helpful …
Very quick to respond and very helpful - really stands out from the crowd
And just to follow up my previous review - both items ordered were delivered within 2 days - to Oban in Argyll. !!! Couldnt have been any better - take note those companies that "don't deliver to the Highlands". SecureFix will definitely be keeping my business, and I will recommend them to anyone.
2 de maio de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be able to maintain your custom.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, fast delivery, fantastic products, highly recommend, will definitely be using again.
2 de abril de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Great Service and Very Friendly Staff
First time with Securefixdirect, first review - in simple terms great shopping experience, the level of service, advice and knowledge was brilliant, thank you.
25 de março de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service and Great communication......Highly reccomended
23 de março de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service and fast delivery.
Service was excellent and delivery was very fast. I am very happy with the experience and would recommend to anyone.
21 de março de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review.
I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review.
I hope that we are able to supply to you again.
Jason.
www.securefixdirect.com
best in the business
These guys aren't messing, best service in the business from these guys, this is a good example how businesses should be run I will recommend this company to anyone, extremely helpful I will continue using these guys on regular basis definitely 5 stars or more if possible!
16 de março de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I appreciate that we are now regularly able to supply to you. As always, we look forward to processing your next order.
Jamie.
www.securefixdirect.com
offers free delivery and then tries to charge at checkout
web site does not work properly.E-mail to them resulted in a reply that gave no help or explanation of why.They simply did not wish to take any notice of my comments. I finally decided that I was wasting my time and found another supplier who supplied what I wanted , with free delivery and a web site that worked satisfactorily.
Would never try to deal with these people again
14 de março de 2017
Resposta da SecureFix Direct Ltd
Hello.
I personally remember this occasion from March 13th. I did respond to both of your emails within 10 minutes of us receiving them. I explained to you that the free delivery is clearly and honestly displayed on our website, I directed you to the 'Delivery Information' link that is also displayed on every single one of our pages.
http://www.securefixdirect.com/delivery-information-2-w.asp
I explained that, as per the majority of most other trusting online retailers, the free delivery is free if the goods are delivered via Royal Mail. The goods that you choose do weigh in at 5KG and are a high value item. Because we value our business and our customers who purchase from us, your goods would have to go via courier, just to clarify, this is pre-set into our system by ourselves as a standard cost, so be assured-we don't make this up as we go along! Once again, this was explained to you and is also stated the 'Delivery Information' - this is very clearly open for all to see, we do state "Free Delivery to Mainland England & Wales on Heavier Items, Certain Locations Excluded."
You live on the remote Western Isles of Scotland where our courier charge is £18.80, our website ADVISED you of a charge of £14.80 so £4.00 of that was already swallowed by the product where we offer the "Free Delivery" that we offer to the Mainland UK.
Our website advises of the charges from just entering your post code. You never had to commit at any stage of the order process, in fact it is a 10 second process from viewing the item to just entering your post code and clicking enter. You were given a delivery quote immediately, you were not asked for no further details, no personal information, nor was you forced into any kind of commitment. You will find that some online retailers do insist on taking your full address and then dropping the extra charge at you once you have spent much time entering personal billing and delivery details.
Your emails to us were very blunt and rather rude, you provided no understanding to any of my emails or solutions to you. You further harassed our online chat team at 16:49 on the 13th after I had already emailed you and very kindly answered your query. At SecureFix Direct we pride ourselves at giving the very best online service that we can, along with an honest product and an exemplary delivery.
All I can do now at this stage is wish you the very best and hope that after you have had some further experience of online purchasing you may actually find that we do offer much more in service than many other retailers. With the above in mind we welcome you to an honest purchase should you wish to.
Jamie.
www.securefixdirect.com
Fantastic service
Very pleased, my order came quicker than expected and was packaged perfectly!
The packaging team must be very experienced as my product was wrapped to perfection.
The product itself was also exactly what I wanted.
Very happy!
10 de março de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review. I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Excellent all round, no problems as expected
Purchased the correct parts I needed for an attractive price with free delivery. The separate products were as described and as I expected. Great service, arrived promptly.
5 de março de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Excellent service
Made a request to Securefix on Saturday evening and received a helpful positive reply (from Jason), with the requested document on 0730 Sunday morning (you need to get out more Jason!). This was not an opportunity for Securefix to obtain a new sale but a follow up relating to a previous order, so first class customer service.
The original transaction and product (800 kg winch) was also a positive experience and good value product. Will certainly use Securefix again.
26 de fevereiro de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Great after sales service
Great response to an email I sent asking about a spare part for an item out of warranty. Jason found the correct part and posted it free of charge.
24 de fevereiro de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
SUPERB EFFICIENCY AND ALSO, AFTER SALES SERVICE
I cannot praise Securefix highly enough. Through a manufacturing fault, the pump truck was not working correctly. On the day I made contact about the issue, I received an email with instructions about what to do. Within ten days, a brand new, and fully assembled pump truck arrived at our premises.
Thank you so much, the Securefix team. Your promp actions have helped us enormously.
9 de fevereiro de 2017
Opinião espontânea
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
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