I was really pleased with the service I received from the company in particular from Graeme Birch, who really went the extra mile to help Me. He was friendly, helpful, reliable, honest, trustworthy... Ver mais
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Graeme was very helpful and professional. He thoroughly checked the vehicle and offered me a fair price. The paperwork was a clear and easy. Payment received the following day. Overall a pleasant,... Ver mais
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My mum wanted to sell her car which I popped along for. Tom in the Coventry branch was articulate, helpful and very thorough with the entire process making it painless as possible. Initially the autom... Ver mais
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I had a fantastic experience selling my Audi A4 at Sell Your Car 2 Jack in the Tamworth branch. Mark was incredibly friendly, professional, and helpful throughout the entire process. He offered me a v... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Sell Your Car 2 Jack is your local, trusted car buying service. We offer a hassle free, quick and convenient way to sell your car. Selling a car isn’t easy. The time it takes, the costs you incur and the difficulties you will face, all add to the hassle of selling a car. With Sell Your Car 2 Jack, life is much simpler. • Honest friendly and trusted local car buying service • Genuine no obligation offer to buy your car • No admin fees or hidden charges • Immediate payment via bank transfer • Simple quick and hassle free
Sell Your Car Today
FREE - No Admin Fees / Same Day Payment
The fast and easy way to sell your car. We are your local, trusted car buyer.
Informações de contacto
BRACEYS BUSINESS PARK, ST PETERS LANE, BICKENHILL, B92 0DP, Solihull, Reino Unido
- 0121 296 3829
- hello@sellyourcar2jack.com
- www.sellyourcar2jack.com
4,9
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Dreadful experience and a serious waste of our time!!!
Let me start by saying that I am not someone who regularly complains or leaves negative reviews. In fact, if you look through my Trustpilot or Google review history, the vast majority of my reviews are 5-star reviews praising businesses that have provided good service. I only leave negative feedback when I genuinely feel it is deserved, and unfortunately this experience falls firmly into that category.
We initially used the company's online valuation system and were offered £5,475 for the vehicle.
We then provided full details via WhatsApp, including the fact that the car had only partial service history and damage to exterior panels, together with photographs.
Following this, the offer was reduced to around £4,000 during a phone conversation. Once the documentation and photographs had been reviewed in full, this was reduced to £3,750.
Approximately two to three weeks ago, my girlfriend and her father attended the Touchwood branch, where the vehicle was inspected. Following that inspection, they were offered £3,200. My girlfriend declined the offer at the time in order to consider selling the vehicle privately.
Earlier this week, I spoke with a member of the management team and explained that £3,200 had been offered during the previous visit. He then checked with the branch and advised that the offer was actually £3,000. Although disappointed, I reluctantly agreed to proceed at £3,000.
I was specifically told during the phone conversation, that all inspections had already been completed and all I needed to do was attend the following morning with the paperwork. I was assured that I would be in and out within 15-20 minutes and that the £3,000 would be transferred into my account.
When I arrived, despite having email confirmation for a 9:00am appointment, I was told I was booked in for 9:30am. I was then informed that previous inspection notes had not been properly recorded on the system, although I was reassured that the £3,000 offer would still be honoured.
Thinking the deal was done, I provided the relevant paperwork. A member of staff took copies of the identification documents and then proceeded to inspect the vehicle. During the inspection, I was told that, personally, he would not buy the car. Given what I had been told the previous day, I found this comment both unnecessary and highly unprofessional.
Despite being told only minutes earlier that the agreed price would be honoured, I was then asked to start the vehicle. The car was plugged into diagnostic equipment and subjected to another inspection. Following what appeared to be a telephone call to a Director of the business, the offer was reduced once again — this time to a very disappointing £2,500.
To go from an initial online valuation of £5,475 to a final offer of £2,500, despite us being completely transparent about the vehicle's condition and providing photographs, documentation and opportunities to inspect the car, was unacceptable in my opinion.
What frustrated me most was not just the continually falling valuation, but the complete waste of our time. Had I been told the previous day that there was any possibility the figure would change again, I would never have attended. Instead, I was assured that the deal had effectively been agreed at £3,000 and that I simply needed to bring the paperwork.
I rejected the £2,500 offer immediately and left.
Based on my personal experience, I would strongly advise anyone considering selling their vehicle to obtain alternative quotes before committing their time to this company. The entire process felt like a continual exercise in reducing the valuation at every stage, regardless of the information already provided.
A very disappointing experience and one that I certainly would not repeat.
17 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your feedback.
We are sorry to hear that you were disappointed with your experience and we appreciate you taking the time to explain your concerns.
Unfortunately, during the final inspection your vehicle presented an engine fault, which meant the original price could not be honoured. While we understand that this is frustrating, it is very important that we purchase vehicles at the correct price based on their current condition and any issues identified during our inspection process.
We do acknowledge that you provided information regarding the vehicle’s history and condition, and we appreciate that you engaged with us throughout the process. However, our final valuation must reflect the findings of the inspection completed at the time of purchase.
We apologise for any inconvenience caused and for the time spent attending the branch. We will review the communication around your appointment internally to ensure expectations are clearer for customers in the future.
Thank you again for your feedback.
Very good service and would recommend
Very good service and would recommend
4 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your feedback!
We’re delighted to hear you received very good service and really appreciate your recommendation.
Thanks again for choosing us!
Dan B from Solihull touchwood office…
Dan B from Solihull touchwood office was great and made the whole process very smooth
5 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your kind review!
We’re delighted to hear Dan B at our Solihull Touchwood branch made the whole process smooth and straightforward. We’ll be sure to pass on your kind words.
Thanks again for choosing us!
Very professional
Very professional. Good team, quick and easy sales with payment on same day
17 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your kind review. We are delighted to hear that you found our team professional and that the sales process was quick and easy. Providing a smooth experience and same-day payment for our customers is always our goal, so it's great to know we delivered on that for you.
We appreciate your business and look forward to helping you again in the future.
V Good Experience
Straight forward, hassle-free process. Much less stressful than trying to sell privately. Aiden was really pleasant to deal with and I would have no hesitation in recommending Sell Your Car 2 Jack.
17 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for taking the time to share your experience and for your kind recommendation. We are delighted to hear that you found the process straightforward and hassle free, and that it was a less stressful alternative to selling privately.
Aiden will be especially pleased to hear your feedback. Providing a friendly, professional service and making the car-selling process as smooth as possible is exactly what we aim for.
Thank you for choosing Sell Your Car 2 Jack, and we wish you all the best for the future.
Good and friendly customer service…
Good and friendly customer service recommended.
17 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your kind review! We are delighted to hear that you had a positive experience with our team and found our customer service friendly and helpful. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future.
Sold my car today with Sell your Car 2…
Sold my car today with Sell your Car 2 Jack in Leicester, great service from Dave, all process hassle free, took less than hour. Recommend!
17 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your fantastic review!
We are delighted to hear that Dave provided you with great service and that the process of selling your car was quick, straightforward, and hassle-free. We work hard to make the experience as smooth as possible, so it's wonderful to know everything was completed in under an hour.
We will pass your kind feedback on to Dave. Thank you for choosing Sell Your Car 2 Jack and for recommending us to others.
Great service
Really easy to get a quote with no obligations to sell and very responsive to any questions. Offered the highest price for my car too.
16 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your fantastic review. We are delighted to hear that you found the quoting process easy, with no pressure or obligation to sell. Providing clear information and being responsive to our customers questions is something we take great pride in.
It's also great to know that we were able to offer the best price for your car. We really appreciate your feedback and thank you for choosing us. We wish you all the best and hope to assist you again in the future.
Way to sell your car
Fair, honest, simple process. Have a car you’ve looked after then nothing to fear. Aiden was open with the process and communication. A pleasure to work with.
16 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your kind review. We are delighted to hear that you found the process fair, honest and straightforward. As you mentioned, a well looked after car makes everything much smoother and we are pleased we could provide a transparent and hassle-free experience.
Aiden will be especially grateful for your feedback on his communication and openness throughout the process. It was a pleasure working with you, and we appreciate you taking the time to share your experience.
Sale of my Mazda 3
Joe was very professional whilst dealing with the sale of our car, l would highly recommend popping in a have a chat with him Great service 👍
13 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for taking the time to leave us such a great review.
We are delighted to hear that Joe provided a professional service and made the sale of your car a positive experience. Your recommendation means a lot to us, we will pass your kind comments on to him.
Great service
Great service happy with the price Dave was very professional and pleasant to deal with would recommend
15 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for taking the time to leave us a review!
We are delighted to hear that you were happy with the price offered and that Dave provided a professional and pleasant experience throughout the process. Customer satisfaction is our top priority, so it's great to know we met your expectations.
We really appreciate your recommendation and look forward to helping you again in the future.
Polo Sale
Fantastic service from Dan from start to finish. Selling our polo was quick and easy . Great communication throughout and everything was handled professionally. Highly recommend!
10 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your fantastic review!
We are delighted to hear that Dan provided such a positive experience from start to finish. Making the process of selling your Polo quick, easy, and stress-free is exactly what we aim for, and it's great to know that the communication and professionalism throughout met your expectations.
We truly appreciate your recommendation and thank you for choosing us. We hope to assist you again in the future.
NICE COMFORTABLE SERVICE MADE ME FEEL…
NICE COMFORTABLE SERVICE MADE ME FEEL AT EASE COFFEE WAS NICE AS WELL
15 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your kind feedback. We're delighted to hear that you found the service comfortable and welcoming, and that our team helped put you at ease. We're also pleased you enjoyed the coffee. We truly appreciate your comments and are grateful that you chose us1
The whole process of selling my car was…
The whole process of selling my car was excellent. Steve made me very welcome and guided through everything, making me feel comfortable and valued. Thank you Jack much appreciated. 😁
14 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your lovely review. We're so pleased to hear that Steve made you feel welcome and helped make the whole process easy and comfortable. We'll be sure to pass on your kind words to him. Thank you again for choosing us, and we appreciate your support. We wish you all the very best and hope to assist you again in the future.
Fair price
An excellent, friendly service, terminating in a fair price, just a few hundred pounds below the (unseen) offer price as a result of four 'kerbed' alloys.
12 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your review. We're glad you were happy with the service and felt the offer was fair. We appreciate your feedback and hope to help you again in the future.
Singularly unimpressed. suggest you avoid
Arrived about 15mins early and was asked to go away until my alloted time. Despite the reply below, I was asked to take a walk around the wulfrun centre.No waiting areas offered so just had to wander about for a while.
Then got to appraisal. The initial, albeit uninspected offer was dropped by over £1000 due to the 'wet belt' not having been replaced. This despite the fact that the vehicle in question uses a chain for timing. No wet belt at all as confirmed by the manufacturer but still had to argue the point. Then more excuses about it needing a full mop, when all it needed was a good coat of wax polish. And one of the wheels, which I knew about required a burnish for a 1 inch surface scratch. When I pointed out the retail costs of having those 2 things done, and I had checked, it would have been at most £350, so for them, no doubt a significant amount cheaper.
I ended up walking away. I understand that they're a business and are out to make as much profit as they can, but treating customers this badly speaks volumes about what they are really like.
I went in hoping to do a deal, and they blew it.
And yes, the appraiser did come and admit he had made a mistake about the wet belt. Still, he should have found out first before offering such a large reduction in price. Even when he had admitted his mistake, he had the opportunity then to revise his offer but didn't. As for the paint swirls, that's to be expected on a 7 year old car. A good polish back with a decent buffing compound would be more than enough to bring back it's shine. So that just leaves the wheel. All in all a lowball offer and an opportunity to correct it out the window and the management then reply with more nonsense. Seems the concept of good customer service doesn't apply here.
12 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your feedback, and we’re sorry to hear you were disappointed with your experience.
There was a spare office available, which you were directed to, but we understand you chose to wait while the team member finished assisting another customer.
Regarding the wet belt, the buyer was initially unsure and had based their understanding on information found online. Before leaving, they returned to apologise and clarify the information once they had checked the correct details. As there was some uncertainty at the time of appraisal, this was not included in the offer calculation.
During the vehicle appraisal, we noted several surface scratches, marks, and paint chips. Some may have been improved with machine polishing, while others would have required additional touch-up work.
We appreciate your feedback and would welcome the opportunity to discuss your concerns further and better understand your experience. Please feel free to contact us directly so we can assist.
Brilliant service
Met with Graeme at the Tamworth Branch. Very friendly, professional and offered a great price.
I used this service last year also, both visits have been great.
Would highly recommend
13 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for your fantastic review. We're delighted to hear that Graeme at our Tamworth branch provided a friendly, professional service and was able to offer you a great price.
It's especially rewarding to know you've chosen us again after a positive experience last year. We truly appreciate your continued trust and your recommendation.
Great service from Graeme
Great service from Graeme, made the process simple and what a nice guy he was. They do however knock a large value off original given value, anything showing on MOT (advisories), part service history, scuffed alloys and marks/paintwork/dents on car, my quote significantly dropped by over £800.00. Nevertheless the money was instant and the service was smooth. Thank You
12 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for taking the time to share your feedback.
We are delighted to hear that Graeme provided such great service and made the process simple and straightforward for you. We will pass on your kind words he will be pleased to know that his friendly and professional approach made a positive impression.
We also appreciate your comments regarding the final valuation. Our initial online quote is based on the information provided, and any adjustments are made following an inspection of the vehicle's condition, service history, and any advisories or cosmetic issues identified. We always aim to be as transparent and fair as possible throughout this process.
It's great to hear that, despite the adjustment, you found the transaction smooth and that payment was made instantly. Thank you for choosing us to sell your car, and we wish you all the best for the future.
Very easy and straight forward process
Very easy and straight forward process. Steve W provided a very friendly and professional service and explained the whole process very well.
Would happily recommend to anyone looking to sell their car
12 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you found the process easy and straightforward. Steve will be pleased to know that his friendly and professional approach helped make your experience a positive one, and that he was able to explain everything clearly throughout the process.
We really appreciate your recommendation and thank you for choosing us to help sell your car. We wish you all the best and would be happy to assist you again in the future.
Steve was so helpful
Steve was so helpful and made the experience very easy when coming to selling my car, would 100% recommend!
7 de junho de 2026
Opinião espontânea
Resposta da Sell Your Car 2 Jack
Thanks for the great review! We're delighted to hear that Steve was so helpful and made the process of selling your car easy and straightforward. We'll be sure to pass on your kind words to him. Thanks for the recommendation, and we appreciate you choosing us.
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