It was easy to notify you online, however the wait ro hear back was longer than I expected. However the solution I was given was perfect and corrected my issue. It is a great way to check your wat... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I like the fact that the PH, Temp and Ammonia are monitored on the internet. The accuracy of pH is a bit inaccurate for the first few days each time a slide is changed. The cost of slides has bee... Ver mais
This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... Ver mais
My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... Ver mais
Informações sobre a empresa
Escrito pela empresa
A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.
Informações de contacto
seneye Ltd, B1 Abby Farm Commercial Park, Horsham St Faith, NR10 3JU, Norwich, Reino Unido
- +44 (0) 1223 911075
- support@seneye.com
- www.seneye.com
4,3
Excelente
196 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sen Eye SWS not connecting to the…
Sen Eye SWS not connecting to the internet site. Sent an email to Sen Eye support and they fixed things from their end. Sen Eye support always very helpful.
9 de setembro de 2024
Opinião espontânea
Resposta da seneye
Hi Gordon,
Thank you for leaving a review. We're glad to hear we were able to fix the problem.
If you need anything in the future, Get in contact and we would be happy to assist in any way we can.
The Seneye Team
Seneye helps avoid disasters
Seneye water monitors have always been a fantastic addition to any aquarium. They keep you constantly informed about the water status to avoid disasters !!! Their helpline have also been there when I needed them.
24 de setembro de 2024
Opinião espontânea
Resposta da seneye
Hi Graham,
Thank you for your review, it is much appreciated! Glad to hear you're satisfied with our products and services.
If you need anything in future, do please let us know and we will do our best to assist :)
The Seneye Team
I had a problem with the light…
I had a problem with the light readings. They sorted it really quickly. Very pleased with the service and device.
25 de setembro de 2024
Opinião espontânea
Resposta da seneye
Hi Tim,
Thank you for taking the time to leave us a review, we really appreciate it. Glad we were able to get your issue sorted.
If you need anything in future, don't hesitate to get in contact.
The Seneye Team
All very responsive with there support…
Always very responsive with there support system and terrific products
12 de setembro de 2024
Opinião espontânea
Resposta da seneye
Hi Eddie,
Thank you for the review, we really appreciate people taking the time to leave us feedback.
Glad to hear we could assist you, if you need anything else in future, don't hesitate to get in contact with our support team.
The Seneye Team
My fault still refund 👍🏻
Did overlooked something on the site. They refunded me without question. Great service!
23 de julho de 2024
Opinião espontânea
Resposta da seneye
Hi Daan
Thank you for your time in leaving this review, it is greatly appreciated!
We are glad to hear that our support team had resolved your issue in a timely fashion.
If we can be of any further assistance, please do not hesitate by reaching out to our support team.
The Seneye team.
Resposta da seneye
Hi Nigel
Thank you for your time in leaving this review.
We are glad to hear that our support team was able to support you with your inquiry.
If we can be of any further assistance, please do not hesitate contacting our support team.
The Seneye Team.
Great product with excellent support
Product has helped keep my fish happy and healthy by allowing me to constantly monitor critical environmental factors in my tank. When the unit started acting up, support was quick to try a remote check and replaced then unit quickly when they determined it was faulty.
7 de agosto de 2024
Opinião espontânea
Resposta da seneye
Hi William,
Thank you so much for taking the time to leave a review, it’s greatly appreciated!
We’re delighted to hear that you’re satisfied with our products and that our support team was able to quickly diagnose the issue and send you a replacement device. so that you’re monitoring once again.
If you need any further assistance, please don’t hesitate to contact our support team.
The Seneye Team
We got great experience during the get…
We got great experience during the get support. Nice work. Thanks!
14 de agosto de 2024
Opinião espontânea
Resposta da seneye
Hi Krishna,
Thank you for taking the time to leave a review, we really appreciate it.
Glad to hear we could resolve the issue and if there is anything we can do in future to assist, don't hesitate to ask
The Seneye Team
Had a slight issue with registering the…
Had a slight issue with registering the Seneye as I bought it second hand, but this issue was addressed and sorted out in under 24hrs. Can’t ask for a better customer service than that!
8 de agosto de 2024
Opinião espontânea
Resposta da seneye
Hi Kaliska
Many thanks for your time in leaving this review we greatly appreciate it!
We are thrilled to hear that our support team had responded and addressed the issue promptly.
In the meantime, if we can be of any further assistance please do not hesitate by reaching out to us.
The Seneye Team
I have had Seneye to monitor my Koi…
I have had Seneye to monitor my Koi pond for over 5 years, it provides me with comfort and security 24/7 even when on holiday abroad. Whenever, which is rarely, Seneye's expert and knowledgeable support staff are on the end of the telephone line to solve any problems. I wouldn't be without it.
23 de julho de 2024
Opinião espontânea
Resposta da seneye
Hello Roy,
Thank you for taking the time to leave us a review, this is greatly appreciated!
We are thrilled to hear that you are happy with our product and the service our support team has provided.
In the meantime, if we can be of any service, feel free to contact us.
The Seneye Team
I recently purchased a seneye reef sensor
I recently purchased a seneye reef sensor for my new reef tank as I have another seneye on my first tank and really enjoy having the constant monitoring. It has alerted me on several occasions about issues that I was able to resolve quickly to keep my tank healthy and safe. My new sensor registered as a home device.instead of the reef device.that has the par meter activated. I reached out to them over the weekend when they were closed but got a response first thing Monday morning. Thanks for your help and really like your products.
27 de julho de 2024
Opinião espontânea
Resposta da seneye
Hi Jody
Many thanks for your time in leaving this review, this is greatly appreciated.
We are happy to hear that you are enjoying our products and our support team had resolved your issue.
In the meantime, if we can be of any further help please do reach out to us.
The Seneye team.
Great service and support
26 de julho de 2024
Opinião espontânea
Resposta da seneye
Hi there
Thank you for leaving us a review!
We are thrilled to hear that you are satisfied with the service and support we have provided you with.
If we can be of any further assistance, please do not hesitate in contacting us.
The Seneye Team.
Bought my second device for another…
Bought my second device for another tank but this time was secondhand and was still paired to The previous owner, so I had to email seneye while I got the seller to email and everything was sorted and unpaired
25 de julho de 2024
Opinião espontânea
Resposta da seneye
Hi there
Many thanks for your time in leaving this review!
We are glad to hear that our support team was able to assist you in a quick timely fashion.
In the meantime, if we can be of any further assistance please do reach out to us.
The Seneye team
The team support is superb!!
25 de julho de 2024
Opinião espontânea
Resposta da seneye
Hi Maria
Thank you for your time in leaving us a review!
We’re pleased to hear that you’re satisfied with the service provided by our support team.
In the meantime, if we can be of any further assistance please do not hesitate by reaching out to us.
The Seneye Team
Second hand setup experience
I bought a second hand seneye device and sws device and got in contact with support for help setting it up. They were very helpful and got me sorted with everything very easily. I'm very happy with the customer service and the products, everything is working perfectly!
5 de julho de 2024
Opinião espontânea
Resposta da seneye
Hi Carl
Thank you for your time in leaving this review this is greatly appreciated!
We are glad to hear that our support team was able to assist you with the set up process. And we are thrilled to hear that you are happy with our products and the service you had received.
In the meantime, if we can assist you any further please do not hesitate in reaching out to us!
And, Welcome to the world of Seneye :)
The Seneye team.
I've been using Seneye for a good…
I've been using Seneye for a good number of years, its great for checking the parameters of your tank on a daily basis with the mobile app or just looking at the device in the tank. Recently I thought I had a problem with high ammonia readings on the device. Unfortunately the device had stopped working, not bad for nearly 10 years I think. I asked for advice from support who asked me to carry out a few simple tests and a photo of the slide. I was informed that the device was no longer working, I purchased a new one at a reduced cost and support loaded all my data and reregistered my slide to the new device. Great service.
2 de julho de 2024
Opinião espontânea
Resposta da seneye
Hi Len,
Thank you so much for taking the time to leave us a review, this is greatly appreciated!
We're glad to hear that our support team resolved your issue by providing a replacement device at a supported price to get you back up and running.
If you need any further assistance, please don't hesitate to reach out to us.
The Seneye Team
Grate customer service issue resolved…
Grate customer service issue resolved fast grate product
27 de junho de 2024
Opinião espontânea
Resposta da seneye
Hi Michael
Many thanks for your time in leaving this review.
We are delighted to hear that our customer service team had resolved your issue in a quick timely fashion.
In the meantime, if we can be of any further help, please do not hesitate by reaching out to us.
The Seneye Team.
thanks for your great service and I…
thanks for your great service and I will continue using your superb seneye for the next couple of years. Thanks for your support.
13 de junho de 2024
Opinião espontânea
Resposta da seneye
Hi there
Thank you for your time in leaving this review, this is very much appreciated!
We are thrilled to hear that you are happy with the service we provided you with and that you are happy with our products.
In the meantime, please do not hesitate by reaching out to us if you have any questions.
The Seneye Team.
Quick and professional response.
8 de junho de 2024
Opinião espontânea
Resposta da seneye
Hi Ron
Thank you for your time in leaving your review.
We are happy to hear that you are pleased with the support provided to you.
If we can be of any further assistance please do not hesitate by reaching out to us.
The Seneye Team.
Was having some issues with my Seneye…
Was having some issues with my Seneye not sending the readings to my phone anymore after a few tests they determined that the device itself was faulty and sent out a new one from start to finish took around a week total so can’t fault the customer service on that
20 de maio de 2024
Opinião espontânea
Resposta da seneye
Hi there
Many thanks for your time in leaving this review.
We're delighted to hear that you are satisfied with the support you received by our support team and for this issue to had been resolved.
In the meantime, if you have any other issues or questions, please do not hesitate by reaching out to us.
The Seneye Team.
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