It was easy to notify you online, however the wait ro hear back was longer than I expected. However the solution I was given was perfect and corrected my issue. It is a great way to check your wat... Ver mais
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Leia as opiniões dos outros
I like the fact that the PH, Temp and Ammonia are monitored on the internet. The accuracy of pH is a bit inaccurate for the first few days each time a slide is changed. The cost of slides has bee... Ver mais
This is s great tool for any fish keeper, keeps a eye on your even when on holidays. Much better than playing with liquids or unreliable test sticks. Very good customer service if you have any problem... Ver mais
My device was sending no updates anymore although all icons had a light and are online. i checked the connections also no problem so i send Seneye an email on monday afternoon if they could che... Ver mais
Informações sobre a empresa
Escrito pela empresa
A seneye device allows you to monitor your fish to ensure the water doesn't become toxic. You don't need to worry about what your pH should be or the difference between PAR and LUX, this is what we excel in.
Informações de contacto
seneye Ltd, B1 Abby Farm Commercial Park, Horsham St Faith, NR10 3JU, Norwich, Reino Unido
- +44 (0) 1223 911075
- support@seneye.com
- www.seneye.com
4,3
Excelente
196 opiniões
Sem histórico recente de solicitação de opiniões
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Device does not give accurate readings
Device does not give accurate readings. But support blames everything else. Luckily I have been in the hobby 50+ years and did not panic and used multiple other tools to cross-check and verify.
30 de maio de 2024
Opinião espontânea
Resposta da seneye
Hi Frank,
Thank you for taking the time to leave this review. We are genuinely sorry to see that you have given us a 1-star rating on this occasion.
I have reviewed the multiple email exchanges between you and our support team, who have been diligently working to understand the issues with your tank and your Seneye device.
Upon inspecting the backend data, we did not notice any irregularities with your device.
However, as mentioned in our previous email, you are welcome to send the device back to us so our technicians can perform a thorough diagnostic check. If you would like to proceed with this, please email support@seneye.com, and we will provide you with all the necessary details.
Seneye Team.
Erratic Readings
Seneye will not accept the device is sending faulty readings. Very hard to trust a device when you keep getting erratic readings.
15 de novembro de 2023
Opinião espontânea
Resposta da seneye
Hi Robert,
Thank you for taking the time to leave your review. We are sorry to hear about your dissatisfaction and that you have left a 1-star rating on this occasion.
We understand that you are currently in contact with our support team. They have asked you to conduct some tests, and we have reviewed your device's data on our end. So far, we have not identified any significant issues with your device's readings or detected any internal hardware errors.
However, if you would like to discuss this matter further, please email us at info@seneye.com, and one of our managers will be happy to assist you further.
The Seneye Team
Excellent monitoring system, very reliable
Excellent system, very reliable and affordable !
Perfect solution for our experimental facilities and service very efficient and rapid !
6 de maio de 2024
Opinião espontânea
Resposta da seneye
Hi Marie-Laure
Thank you for your time in leaving this review!
We are thrilled to hear that you are happy with our products and the service we have provided you with.
If we can be of any assistance, please do not hesitate by reaching out to us at support@seneye.com
The Seneye Team
Snel antwoord
Snelle, gepast antwoord. Seneye geeft goede service.
Een aanrader.
11 de maio de 2024
Opinião espontânea
Resposta da seneye
Beste Eddy Van Nieuwenhuyse,
Hartelijk dank voor het achterlaten van je recensie, dit wordt zeer gewaardeerd.
We zijn blij te horen dat we je vraag snel hebben beantwoord en dat je tevreden bent met de service die we je hebben geboden.
Als je in de tussentijd nog iets nodig hebt, aarzel dan niet om contact op te nemen met ons ondersteuningsteam, we helpen je graag verder.
Het Seneye-team.
Great product and amazing support
Great product and amazing support
Couldn’t be happier with the speed from the support team and the follow up
Had a false temperature reading which ended up being from my end
1 de maio de 2024
Opinião espontânea
Resposta da seneye
Hi Greg
Thank you for your time in leaving this review,
We are thrilled to hear that you are happy with our products and the service you had received from our support team.
If you do have any queries or any concerns, please do not hesitate in reaching out to us.
The Seneye Team.
Great …..
Great product, and useful for quick constant monitoring of tanks. First class. Tech support have been fantastic when I asked for a change on my homepage to see a summary of both tanks. Would recommend.
28 de março de 2024
Opinião espontânea
Resposta da seneye
Hi there
Thank you for your time in leaving us this review, it is greatly appreciated!
We are thrilled to hear that you are happy with our products.
If we can be of any assistance, please do not hesitate by reaching out to our support team.
The Seneye Team.
Oke, but not super
Lader en kabel kwamen kapot binnen (er zat gesmolten plastic in de stekker, er is dus geen qc test gedaan bij de fabrikant) Omdat de stekker een splitter heeft, heb ik nu zelf twee apparte usb laders moeten gebruiken en twee losse kabels.
Daarna volg je de manual om alles in te stellen, opzich helder als je wat computer kennis hebt, echter is de manual voor de wifi extender niet meer up to date. bij de laatste stap stop hij er mee, dus misschien is er iets veranderd in de laatste software? Ik heb nu de wifi extender in router modus laten staan en dan wifi uitgeschakeld (dan werkt het wel, maar is niet volgens de manual)
Nu draait alles, wat fijn is een een gerust gevoel geeft. Echter zou voor mij de UX designer wel wat beter zijn best mogen doen. Het systeem is in zowel chome als safari extreem buggy, en het zelf indelen van widgets is gewoonweg niet te doen. Ook is het gek dat je zelf niet het zicht van je tabel kunt bepalen?
Readings lijken oke, al springen de temperatuur readings nog al eens onmogelijk op en neer. Ik had wat meet gebruiksvriendelijkheid verwacht van het systeem
26 de março de 2024
Opinião espontânea
Resposta da seneye
Beste Ruben,
Bedankt voor je tijd om deze beoordeling achter te laten.
We bieden onze oprechte excuses aan voor het feit dat je lader en kabel beschadigd zijn aangekomen. We streven ernaar om ervoor te zorgen dat al onze producten van de hoogste kwaliteit zijn en gecontroleerd worden voordat ze worden gedistribueerd naar een van onze distributeurs, en we betreuren het dat dit niet het geval was bij je recente aankoop.
Voor verdere instructies kun je altijd onze Seneye-antwoordpagina bezoeken: https://answers.seneye.com/en
Als alternatief kun je altijd contact opnemen met ons toegewijde ondersteuningsteam via e-mail op support@seneye.com of door ons te bellen op 01223 911075. We staan klaar om je op elke mogelijke manier te helpen.
Als je blijft merken dat er fluctuaties of afwijkingen zijn in je metingen, aarzel dan niet om contact met ons op te nemen. Ons team staat klaar om verder onderzoek te doen en assistentie te verlenen.
Met vriendelijke groet,
Het Seneye Team
Excellent technical support from…
Excellent technical support from Seneye.
Help during my setup was fast and effective making the process easy
Equipment seems great and the GUI is easy to use
.
28 de fevereiro de 2024
Opinião espontânea
Resposta da seneye
Hi Mike,
Thank you for your review!
We're delighted to hear that you are satisfied with the support you received and that you're happy with our products :)
If there's anything else we can assist you with, please feel free to reach out.
The Seneye Team
Fantastic support from the team and…
Fantastic support from the team and issues resolved very quickly.
23 de fevereiro de 2024
Opinião espontânea
Resposta da seneye
Hi Patrick
Many thanks for your review this is greatly appreciated!
We are glad to hear that our support team had resolved your issue promptly and you are happy with the service we had provided you with.
In the meantime, if we can assist you with anything else. Please do not hesitate by getting in touch with us :)
The Seneye Team.
Great service would highly recommend…
Great service would highly recommend them
22 de fevereiro de 2024
Opinião espontânea
Resposta da seneye
Hi MRANDYHENRY
My thanks for taking this time by leaving your review!
We are thrilled to hear that you are happy with the service we had provided you with.
If we can offer any further assistance, please do reach out to us.
The Seneye Team.
Excellent after purchases service
Excellent after purchases service. Leaving in Spain we had a huge problem with the delivery (never arrived home and was returned to the UK). They where very active solving the problem sending a new one through a different mail company. Finally I had my product safe home. Good job!
21 de fevereiro de 2024
Opinião espontânea
Resposta da seneye
Hi Jroblesdeacuna
Thank you so much for your review this is very much appreciated!
We are glad to hear that this was resolved and you have your product! In the meantime, if we can be of any further assistance, please get in touch!
We hope you enjoy your purchase :)
The Seneye Team.
Phoned to get advice on two seneye…
Phoned to get advice on two seneye systems the I run.
Seneye resolved the problem very easily and quickly.
Great Service.
20 de fevereiro de 2024
Opinião espontânea
Resposta da seneye
Hi Peter
Many thanks for your time by leaving us a review!
We are glad to hear that your issue was quickly resolved by our support team!
If you do need any further assistance or have any questions, please do not hesitate by reaching out to us.
The Seneye Team.
Checking your pond water on your iPhone
Checking your pond water on your iPhone
Whenever you want
5 de fevereiro de 2024
Opinião espontânea
Resposta da seneye
Hi Jaap
Thank you so much for your time leaving us a review!
We are thrilled to hear that you're enjoying our product/s and system.
If you need any assistance, please don't hesitate to contact our support team at support@seneye.com or call 01223 911075.
The Seneye Team.
I ordered a PAR-wise meter online for…
I ordered a PAR-wise meter online for my reef tank for coral placement. when I received it the meter arrived DOA. I emailed support and within the next day the issue was resolved and I was sent a replacement meter. I received it rather quickly. All my concerns were address promptly and the emails dealing with one person made it even better. Thank you Reuben, your great, and keep up the great work.
17 de janeiro de 2024
Opinião espontânea
Resposta da seneye
Hi D. Summers
Thank you for taking the time to leave us a review; your feedback is greatly appreciated.
We're pleased to hear that Reuben was able to resolve your issue promptly. If there's anything else we can assist you with, please don't hesitate to contact us.
The Seneye Team
Outstanding refreshing service
Service is great in matter of minutes problem was solved 👍 👌
18 de janeiro de 2024
Opinião espontânea
Resposta da seneye
Hi E Bili
We're delighted to hear that you're satisfied with the service we provided, and we were able to address your issue promptly.
If there's anything else we can assist you with, please feel free to reach out to us at any time!
Team Seneye
Great service as usual from the Seneye…
Great service as usual from the Seneye team. Much appreciated.
7 de janeiro de 2024
Opinião espontânea
Resposta da seneye
Hi Marjorie
Thank you for your kind words,
We are glad to hear that you are happy with the service we provided you with!
If we can be of any further assistance please do come back to us!
The Seneye Team.
Company was very fast at resolving an…
Company was very fast at resolving an issue
3 de janeiro de 2024
Opinião espontânea
Resposta da seneye
Hi Ishaan
Many thanks for your review!
We are glad to hear that our support team had resolved your issue.
If we can assist you any further, please do not hesitate by contacting us.
The Seneye Team
Always awesome!
The Seneye device and team have always been awesome for me.
The device works very well and remains very accurate to my other regular testing kits (temperature and pH). It is a great unit for on-the-go visuals to let me know if there are any issues with my heater or if the pH is not where I am expecting.
Great to use as a home-kit PAR tester as well. I picked up an eBay 3D printed holder for easy PAR testing. (Seneye could learn from this and add it as a useful device in their range).
The support team have always been great when I have needed to contact them. Quick responses via email and even the phone lines are answered by a human and easy to talk too.
A great addition to have on my reef tank.
30 de dezembro de 2023
Opinião espontânea
Resposta da seneye
Hi Greg,
Thank you so much for sharing your positive experience with Seneye! We're thrilled to hear that our device has been instrumental in monitoring your tank effectively, offering accurate readings, especially in pH and temperature.
If you have any further inquiries, please do reach out to us :)
Team Seneye
Great support, great service
I had a device go bad after a few months of usage. Seneye's support team walked me through a handful of troubleshooting steps, and ultimately decided to have the unit replaced. We coordinated with a local distributor (I'm based in a different country), and I had a new unit within a couple of days, free of charge. Great support, great service. Thanks!
29 de novembro de 2023
Opinião espontânea
Resposta da seneye
Hi Brennan,
Thank you for your review!
We're delighted that you're pleased with the service we provided you. Should you encounter any further issues or have additional inquiries, please feel free to reach out to us.
Team Seneye
Faulty seneye unit
I had a faulty seneye that was giving the wrong and much too high temperature. I was send a new unit within a matter of days (hours even ). Very great service
1 de dezembro de 2023
Opinião espontânea
Resposta da seneye
Hi Peter,
Thank you for your review – much appreciated!
We're pleased to hear that you're satisfied with the service we provided. If you need any further assistance, please don't hesitate to reach out to us :)
Team Seneye.
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