SGN Opiniões 

Handed over a Block from previous agent to us. SGN had recently completed some upgrades. There was some damage to the communal carpets in each 3 blocks from mud and oil trodden in, and rear gate and communal bin fencing smashed. Was told the team would fix it. Fought tooth and nail to get the fence fixed, which was done without us being informed. Trying to get blood out of a stone from the Project Manager Riser Team, and North construction and Mains replacement team. Shocking service received, dodging emails, phone calls etc, being passed between pillar and post!

SGN are absolutely useless. They dig up the road, then disappear and take as long as possible to complete repairs. Most of the time, there's nobody working at their site in Swanley. They blatantly ignore their own project timelines, and this seems to go unpunished. Strangely, someone in government or the council clearly trusts them implicitly, almost impeccably. One has to wonder: is it sheer incompetence, or could there be malpractice afoot? Either way, I wouldn't trust this company to build a sandcastle. Absolutely useless.

illegal road clouser .no warning
Dug up road completely blocked no work
Apparently according to their lies cant get part

They didnt tell bus companies, schools or local.council

Hiding fact of who is doing the works with no signage. Total incompetence

Off to remove the blockage and fill tbe hole total joke

Still no.contact getting blanked by British Gas and SGN

This summer SGN started gas main renewal work in our area. We were advised this would be carried out July through September. We were told by a SGN representative that we would loose gas supply for 1 day as our home was connected to the new pipework. As it would be summer this would not be significant.
Mid August the work team was withdrawn from this project with the houses on one road, RG5 4BD, not completed. The team has been reassigned to another nearby project, ‘gas main replacement Colemans Moor Rd’. The team has told me that they will not return to RG5 4BD until the new project is completed. The new project is scheduled to take 16 weeks, ending just before December.
So we can now expect to loose gas supply in a winter month, by then we will both over 70. Neighbours are even older.
As we, like many of those effected, heat our homes with gas. Who is going to pay for the additional electricity cost to heat our homes while the gas supply is interpted?
Further in two place the surface of the footpath was smashed up in early August. The path is closed off by barriers but no route for pedestrian has been created. We have been left to navigate around this obstruction in the road. Why was is action taken significantly in advance of the related pipe work – to some someone money?
We have not been contacted by SGN to advise us of the delay or when work is likely to resume. We will be expected to arrange our lives around a faceless indifferent organisation.
Don’t bother apologising communicate with use!

Dug up the road near us and blocked it off but left the wide pathways on either side totally open. Could have partially blocked pavements leaving room for pedestrians, wheelchairs etc while blocking vehicles but no. Lo and behold cars, vans, flatbed trucks you name it now just drive on the pavement to get round the works. A neighbour brought this to their attention, nothing done. Then they just disappeared, no worker on site last 4 days, traffic still coming through. It’s a main thoroughfare next to a school, lots of school kids walking up and down.

SGN are replacing gas mains in many areas around the country. They’ve sadly just done around us and it is not an experience you should look forward to. Advance communication is woefully creative rather than realistic. The risk of damage to utility infrastructure (water, broadband, electricity) close by, is high. This is not mentioned in any advance communication. And when it does happen, SGN will simply state “it wasn’t our fault”. Expect significant disruption and disregard for residents. And SGN’s interpretation of the word “reinstatement” is liberal.

I had a total no gas problem, these guys arrived within the hour after ringing to take out my dead 10 year old smart meter.Never had a meter die on me before.
Very professional service. They kindly got my boiler going again and checked all the gas appliances in the house.Had no idea this is the go to service in an emergency. My actual supplier has been hard work.
So in an emergency definitely a five star service.

I understand if someone has a leak you need to do work , you have digged up all the road and blocked all the road causing a great deal of inconvenience the bin’s hasn’t been collected Because your selfish actions my bins and all the other residents have at had they bin collected due to this behaviour. This is unacceptable you aint even doing work so why do this inconvenience and just annoying cars are blocked you have blocked everything and everywhere sorry this out it’s selfish this is happening at Attlee close/ Kimberly road just disgusting

Shambles of an organisation, can't even get their postal address right.

Despite the issues I’ve had to move the gas meter mainly down to a temp manager and miscommunication. We discovered that the pipework when building a kitchen extension were the old pipes and needed to be changed to plastic so more work than expected. The engineers Mikey and then Tom were absolute excellent chaps and their perm manager Peter Burrows was also really helpful and made up for the rocky road we started the journey on. Well done SGN.

I'm a pevious employee of SGN, I was looking into my SGN pension and what to do with it.

I had to contact the payroll department for information, they were useless, refusing to reply to my emails.

There are some workmen that I won't let near my property because of the first impressions they or their company give. No such problems with James and Adrian, who were assigned by SGN to connect my gas supply to the new external mains supply. Both James and Adrian were polite from the outset and their explanations clear and they gave me confidence that the mandatory work would be carried out proficiently and professionally and with the least disruption possible. This turned out to be the case, during a heatwave no less, so not ideal circumstances. I was not looking forward to this work being done, however I found the work and attitude of Adrian and James to be exemplary. Thanks very much!

While undertaking so diy I noticed my pipe wasn’t looking like it needed attention. I spoke to SGN and sent some pics and video to them. Response was superb from anll the team. Steve, Michael, Miles and Dan were just great. They arrived assessed the situation and sorted the problem fitting a rocket connection instead of a box.
Sorry didn’t get the name of the last guy. But a big thankyou to all the team! Superb service and friendly knowledgeable lads

Shocking lack of communication. A workman knocked on our door and asked my husband if they can come in later and pull up our floorboards etc. I went to take a shower and discovered they'd already turned off the gas to all the properties. No warning whatsoever. The letter we received said they'd give 7 days notice for anything that would inconvenience us. We booked time off work this week, having no idea this was planned. If we were given adequate warning, we would've booked a different week off to relax. The foreman apologised and offered wine and a bit of cash, but it's not enough to make up for valuable time off work that has been ruined. Now they're digging up our driveway and from these reviews I don't expect it to be put back properly, guess we'll see though.

Update: they said they'd only be in our house for 30 mins. It's been nearly 2 hours and no sign of them being done. They've blocked our car in with their digger so we can't go out. They've dug up the path to our house with no warning. This is quickly becoming a complete nightmare that we never signed up for. Why our council chose SGN for this work is beyond me.

Second update: SGN now asking for more information about this review, probably so they can challenge it and take it down. The subcontractor this review is about is JB Utility Services. £75 compensation was paid to apologise for everything but I feel this was really insulting, so my review remains.

A young man named Lewis Rowles fixed our gas problem with a complete professional attitude. He was also very polite young man. An asset to the company. Thank you!

The team were very professional and hard working, we are very pleased with the time they finished the job in. We were told 1 to 2 weeks and was done in less than a week. The team working on site were- Chris Hine, James Gourley, Mark Connor, Alec Brown, Luk Earley, Ed Gribbon and supervised by Manager Wade Sharp. Thanks to everybody. 👍. Barry Carter. Resident of Suvretta House 35 Sutherland Avenue.

I’m extremely disappointed with the way SGN has handled works outside my property. For over a week now, they have left two large and deep holes directly beside my driveway, significantly restricting my access. Despite repeated requests and being told multiple times that the holes would be “filled in the next couple of days,” nothing has been done.

What makes this more frustrating is that every other property in my cul-de-sac has had their holes filled and tarmacked, and SGN teams continue to complete work for residents on nearby roads. I have explained to SGN that I am disabled, and politely asked for the holes to either be filled or at least covered so I can safely access my home. This request has been refused without any proper explanation or urgency.

This disregard for accessibility, safety, and basic communication is unacceptable. I expected more consideration—especially after being clear about my circumstances. I hope SGN takes this feedback seriously and addresses the issue immediately, not only for myself but for any other vulnerable residents affected by similar negligence.

22nd May 2025 - I want to acknowledge that SGN’s subcontractor manager has since visited me in person to apologise for the poor communication and the inconvenience caused by the delay. I appreciate this gesture and the effort to take accountability.

I hope this experience encourages SGN to improve communication and prioritise accessibility and safety more effectively in future projects — particularly for vulnerable residents.

A man from the company came to our door last week and gave us a card to say that they would be calling first thing this morning to change our pipes. We rearranged some things to be in and also emptied the meter cupboard, cluttering up one of our rooms.
Nobody turned up, there was no communication. We tried to contact them in several of their recommended ways. They didn't respond on WhatsApp or Messenger. The foreman's phone number on the card was invalid.
We have no idea whether they are going to just turn up some time. They have set up in the area.

We had a very good response to this review, from the company.
We received a phone call asking for more details and apologising. The foreman of the local workforce knocked on our door and apologised and explained. He said that we would have plenty of notice when they did schedule work on our property.
We are very happy with the response.

Terrible communication just received a letter to say they’re going to do work on the single track road that we live on and then find out it actually relates to a main road across the other side of Basingstoke from us. All the residents on the road were concerned that the robe was gonna be dug up and we would have no access to our homes. Is this the right way to share information

I’m a delivery driver. SGN closed the road in Bembridge, Isle of Wight and doesn’t let anyone through. The customers are not receiving their parcels, but the most horrible thing is the rudeness of the workers. The company communication skills are zero.