SGN Opiniões 

No stars for this dangerous company and council This gas safety company is not fit for purpose they are turning a blind eye to dangerous gas installations I have an illegal gas FLU on my roof and Edinburgh council told me SGN say it’s fine to have an illegal gas FLU on my roof from the property next door even when they know it’s completely illegal and at risk of explosion and CO Poisoning as it was an illegal installation so Edinburgh council who also have no proper professional health and safety anymore can get away with putting us at risk because of SGN lack of care and professionalism.

potential CO leak, couldn’t find the leak but still shut my gas off and was told to find an independent contractor which will cost over £200 to turn back on. Bit stupid really may as well of gotten a gas safe out in the first place now without heating in November for 3 days with a 35 week pregnant partner. Wish they told you they was gonna shut you off before taking matters into there own hands.

Our house was left without gas all day without warning. I was working from home and the house was freezing, the heating would not turn on and I couldn't understand why. At 3:30PM I noticed somebody on our front garden fiddling with our gas meter (!!), so I went outside and asked what was happening. I was told "we are working on reconnecting you to the gas supply", but they left without reconnecting us! A pipe was missing from the gas meter box when I checked, and I could smell gas! Kept phoning and kept being reassured that someone was still working on-site, although after 4PM nobody was around anymore. So we are currently left without gas (no heating, no hot water), without answers, without having being warned about this; we don't know when we are going to have gas back. Due to the strong gas smell coming from our gas meter box, we had to call the emergency phone number to have somebody else around to stop the leak!

Disgusting company. Left me with a child of 5 years with no gas ( still with no gas ) after saying they finished a job they had not ! Currently on day four - no warning was ever given and I have had to chase them relentlessly every day. I will be taking this further. We are cold and having to bucket wash. Appalling - no customer care or service. I will be reporting everyone involved.

Absolutely disgraceful behaviour from SGN contractors, non emergency works, 3 times in the past week they have started work before 7.00 in a residential housing estate, consequently woke our baby up 3 times with the sound of a grab wagon bashing his grab against his truck, despite numerous complaints nothing has been done, they don’t actually seem to care about local residents! , also covered my partners car in stone dust which has damaged the windscreen, very very pissed off with them, I will be taking this further.

We had the gas main upgraded in our street by a contractor for SGN. All was going well, except it ran weeks over and we couldn't get on our drive for over a week but we could live with that. The problem is when they replaced our tarmac ro our dropped kerb, they used alot less tarmac than required. This has resulted in a large bump up what should be a dropped kerb. Kent county Council have admitted its not acceptable, but have said they don't know whose at fault. Absolutely ridiculous, I'm not at fault and I have to bump my car up every time I use my drive. It's taken a year to get nowhere, now time for some legal advice.

The team which has worked over a week in our town after an accident with the main gas pipe has been outstanding!
Everyone so helpful and polite!

We needed to have the gas meter at our business premises moved and larger bore gas pipe installed.
From day one to the end of the works SGN were exceptional; planning was professional and timely; elapsed time for completion of the work was far less than anticipated (I assumed that the fact that we were putting in disabled access might have counted in this); and costs much less that anticipated. All of the on site worrkers were professional particularly in ensuring safety of our members and the public. And last but not least the policy of nominating an individual to co-ordinate all activity worked flawlessly (DS please take a bow).

Amazing service. We had to contact them twice and they have always been extremely kind and helpful, prompt in their responses and resolutive.

Whoever runs this company should go back to school and learn some basic organisational skills. They dug up one of two busy main roads into our area in March and it was out of action for four weeks, which caused businesses to lose out due to the massive diversion to get back home. Now they’ve decided to dig up the exact same road again and this time it’s been out of action for 4 weeks to date. They obviously didn’t get it right the first time round! Out of the latest 4 weeks, there has been workers there for about 10 days and nobody there for the rest of the time. Now, without finishing this part, they have started digging up another road in the same viscinity, causing more disruption. Why would you start another job without finishing the last one?? The company must be run by incompetent, inconsiderate people who clearly have no respect for the local people and don’t care about wasting money on doing jobs twice. Maybe if they got it right the first time they wouldn’t have to charge the bill payer as much money for their gas supply.

Their service was fine for an external pipe alteration but the price was colossal. Over £700 for less than two hours work and some plastic pipe and elbows.

Imagine having someone who’s meant to be a professional come inside your home only to be rude, condescending and belittling! All because your carbon monoxide alarm went off and you had symptoms (severe tiredness and dizziness) plus smelling gas earlier and of what you thought might be a carbon monoxide leak. Not only was I made to feel like I was imagining the issue (his words: let’s not make this into something it doesn’t need to be) the young man in question spoke to me like a child and I was likely double his age, all in my own home!! Not sure what is going on at SGN but it’s disgusting and never have I felt so violated in my own home. Message for management: surely your priority with employees is to make sure customers feel safe! not the opposite so why are you employing people that do the exact opposite of that? If you don’t like being on call because it’s disturbed your evening and you clearly hate your job simply find a new one!

Terrible gas company; Great traffic delay company.

After approaching 10 yrs of first wish disconnection from gas to my property around 1 1/2 yrs + ago meter removed. About a year ago Ist call by SGN wanting to survey before a disconnection from the road which they claim necessary. Nothing happened and this survey 3 x times now. Always turning up unannounced.
The latest SGN turned up 6 weeks ago I was out and a garbled calling card was left. I returned the call and asked if anyone wishes to call then have courtesy of making an appointment. Yesterday another SGN turns up again no notice to do YET ANOTHER SURVEY before disconnection. This I denied as fed up with all the disruption emptying under stairs cupboard each. The same SGN returned moments later very apologetic and polite with reassurance this would be last time.
Let him in and he explained everything to me and the procedure.
I was told guys would come out to fit up the road in front of my neighbour opposite around 4.00pm. The 2 x SGN guys knocked my door yet again at that time and remonstrated to my why hole not dug!!!!... As if it was my responsibility to know!.. Coupled to that they then said they wanted to dig up the payment right between 2 x water points and contrary to what was told to me in detail earlier. I told them they could not come I as they said they need to see in the meter cupboard yet again????. I explained that the hole was to be done in the road opposite where the barriers had been left and neighbour notified earlier. Quite dismissively and unprofessionally they claimed this was wrong and the guy before didn't know way he was doing. I had confidence in the first guy and little for the last 2. I basically suggested to them to call a manager as this was getting all confusing and drawn out even more. Once I hear drilling some 20 minutes later and they infact started the hole in tge road opppsite.
Sometime after 6.00pm my nurse turned up and the SGN could not miss her coming and they knocked my door minutes later. I didn't answer
When she left they knocked again I was then having dinner. Today at 1.30pm I was just getting into my car with my 3 yr granddaughter and very same 2 guys turned wanting to go into my cupboard. I told them that I'm on way out and they need to call in advance if they need access. One guys then in quite rude tone saying I refused them access as if for no reason. I since call SGN with a complaint about the whole situation.
If anyone needs to do anything then I will only respond to a mutual acceptable appointment. Finally the whole in the road is still a hole barriers etc blocking my neighbours driveway. Informed it can be 3- 4 before this is filled!!!!.... Absolute amateurish organisation from top to bottom. Customer service non existent - leadership & organisation abysmal - manners of monkeys.
DISGUSTING EXPERIENCE.

My wife has recently been diagnosed with Alzheimer’s disease and I also suffer from serious medical conditions one of SGN workers came to fit isolating switch to gas cooker as a safety issue as my wife could possibly turn gas on and forget he refused to fit switch and also approached my wife and Qoute said are you leaving gas on and proceeded to laugh at her my freind was present who runs a building business and was disgusted at this situation and advised me to highlight this with SGN I will also highlight this with my local MP and other parties as my wife has and is still pretty upset with his actions I hope that sonewone from SGN ie CEO will be brought to his attention and deal with this person who made derogatory quotes to a severely distraught family as he showed no respect or care in this situation

I recently had the gas meter outside my house moved by a company called SGM. The company was tasked with moving the gas meters for the entire street, and unfortunately, during this process, they made mistakes that led to significant damage to my property. SGM created two large holes in my bedroom while attempting to install the gas meter pipes incorrectly. The box housing the gas meter was also damaged in the process, leaving it in a state of disrepair.

Despite these issues, SGM assured me that they would return on June 11, 2024, to rectify the situation. Regrettably, they failed to honor this commitment, leaving me with unresolved damage to my home and no clear timeline for repairs.

I want to highlight the challenges I have faced following the incomplete work by SGM. The unauthorized damage to my property, including the holes in my bedroom and the compromised gas meter box, has created safety concerns and a significant inconvenience. I advise others to exercise caution when engaging with SGM for similar services and to ensure clear expectations and accountability are established upfront to avoid similar repercussions.

I am actively seeking a resolution to this matter and advocating for the necessary repairs to be completed promptly to restore the integrity of my property. I recommend that others proceed with vigilance and thorough communication when working with SGM to prevent similar issues from arising. Your understanding and proactive approach can safeguard against potential complications and safeguard your property's well-being.

My engineer was shoib Ali, he was called out by my housing to help fix gas issue,he turned up very quickly dealt with gas problem fitted a new pipe and got my boiler working great job he went through the safety booklet and told me not to hesitate to call if further problems.
Thank you

We got a letter that they would be in our building changing gas pipes and that it would take a week or so.. this was on April 15th its now may 21st. The engineers are banging and drilling in the early hours of the day, knocking on our door atleast 3 times a day as a flat that likes to keep to themselves it's becoming increasingly agitating. If your good at your job surely you don't need to check and fix a pipe everyday. They also have walked into our flat without knocking and their ringleader came to our door again with a face like a slapped backside telling us they need to come into our flat again.... get this over with and git tae.

If you do emergancy repairs maybe you should be still doing them over a weekend instead of prolonging disruption to half of eastbourne for as long as possible. Poorly managed company