Emergency repairs on our road, started at 3am with hammering intermittent until 7am last week. 3 way lights on main road started thursday. Nobody worked weekend. Lights outside my drive, blocking my... Ver mais
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Leia as opiniões dos outros
SGN Dundee. Got an emergency call out after smelling gas and . SGN attended promptly by engineer Abdul. Abdul was professional, reassuring and friendly. His work was very thorough and he checked ever... Ver mais
Utterly appalling customer contact / update experience Turned up unannounced on Monday to fit a larger pipe for new boiler so no one was home. That morning agreed on the phone they would come ion T... Ver mais
Never done a review before but feel compelled to due to the unbelievable uncaring attitude of SGN. My wife had a bad fall almost three years ago now due to the negligence of SGNs contractor. The inju... Ver mais
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I phoned these guys and in 15 min he…
I phoned these guys and in 15 min he was here amazing thank you so much if it wasn’t for nick roberts who fixed the problem we might have blown up very well mannered thank you again
Excellent service received on a cold…
Excellent service received on a cold night last week, very helpful servise ans helped to solve the problem
Freezing cold conditions
If I could give no stars I would been 3 days without gas in minus temps must say on plus point staff keep you informed that they are busy
Dug up bluebell hill
Dug up bluebell hill, load of guys in safety coats standing around laughing at the traffic misery, barely any work being done
A passer by smelt gas and alerted SGN
A passer by smelt gas and alerted SGN. The lads that came out during the night in freezing conditions were superb. They worked away with as little noise as possible.....working right outside my house, apart from the noise of the jack hammer, they were as quiet as a mouse. They are back out today, friendly, polite, knowledgeable and hard working. They do a great job, don't knock them, they are protecting us from gas explosions. We'll done lads.
Rude
Rude, threating, damages property, blocks the roads completely so you can't get to work! Absolute bullies and need to be shut down
actual heroes
amazing service, came out super quick when i phoned and said i can smell gas from my downstairs neighbours property. very friendly, competent and hardworking staff (sam and des from the south london team). worked quickly and efficiently to make the property safe and find the leak. called a locksmith who managed to enter my neighbours property without damaging hes locks and left everything clean and tidy when finished. thank you so much you guys literally are lifesavers!!
Outstanding service today from both…
Outstanding service today from both customer service and the engineer who came within the hour. Part replaced and everything checked to be working before engineer left. Huge thanks.
Andy McGuire the man from SGN.
Andy McGuire called out tonight as my neighbour smelt gas,Andy had to gain access to my property to check if the gas smell was coming from my home.Andy was very profestional in carrying out his job,explained why he was doing it and let me know all was fine.
ABSOLUTELY TYPICAL FRENCH COWBOYS…
ABSOLUTELY TYPICAL FRENCH COWBOYS COMPANY. ANY WHERE EVERY WHERE GAS LEAK AND BLOW AWAY PROPERTIES.
We had a gas leak and the engineer John…
We had a gas leak and the engineer John Wall was with us within 45 minutes of our call. He took a great deal of trouble to find and rectify the leak. We are very grateful to all concerned. Graeme and Jean Harris of Petts Wood.
Had gas engineer out by the name Andy…
Had gas engineer out by the name Andy McGuire. Thankfully we did as we had a small gas leak very helpful and was able to explain in detail what the issue was. Very pleasant and helpful thank you so much for your assistance Andy
SGN £700 , move metre 12 inches it's fleecing the poor
I asked SGN. ( scottish gas network) to move my gas meter approx 35 cm or 14 inches they quoted £494 which is bad enough but then I found out I have to pay for the old meter to be attached another £100 and then I found out I have to pay another £100 for them to attach my gas heating pipe so in totall £700. for cutting 2 pipes and reattaching them ( moving a meter 12 inches ) . disgusting SGN laughing all the way to the bank
Sticky Start, Good Finish.
After a sticky start due to some staff leaving their business and being overlooked for a week, having spent a weekend digging a 20m trench. The staff, both at the complaints level and depot level, took my complaint seriously and acted promptly. Actually bothering you show face and own up. The work also took less than expect and I received a rebate without hassle.
Decent response, professional staff, happy with the end result.
A great service
Woke up to the smell of gas in my house. Despite it being Saturday, within an hour, an engineer was out. He quickly ascertained I had two small leaks around my meter, fixing them straightaway with minimal fuss. A great service.
What a brilliant company SGN are!
What a brilliant company SGN are! From start to finish they have been on the ball, reasonably priced, quick to respond and friendly. Couldn't rate them more highly. Totally refreshing to get this level of service. Well done SGN!
Brilliant Response to Dodgy Pipes
SGN have been amazing. We started digging in the garden of our very old house to prepare for a driveway and to our dismay, found 3 incredibly old looking pipes less than 3cm beneath the surface, one of which we knew to be our gas pipe due to where it lead, and of course legally the pipes should be much deeper than that. We called SGN who sent someone out within the hour to inspect it. Within a couple of days we had a team out digging a trench to move it and in doing so moved our gas meter for us to an appropriate location, another task we had in the pipeline. Had a bit of rigmarole with other companies trying to ascertain who the remaining 2 pipes belonged to/what they were; SGN sent another team out who confirmed what they are for us and confirmed we can move them ourselves.
The staff we spoke to on the phone were great and the teams that have come out each time have been so friendly and helpful to what was an unexpected situation that we thought would be a nightmare! Thank you SGN.
Thankyou so much SGN
All i can say is very impressive….Stuart was our engineer,who did exactly what we asked, he speedily moved our gas point,leaving the front of my house tidier than it was before,keeping us informed with texts and pics as they worked,my partner and i were at work,so it really put our minds at rest. So thankyou to all the team…very professional
Just had my gas supply connected by…
Just had my gas supply connected by sgn, three very professional and friendly engineers. Thank you very much
Great and educational experience
Thought we had a smell of gas in the flat but turns out to be a whole other plumbing issue with the boiler. Danny from SGN worked really hard to explain everything that was going on, and checked everywhere for gas just for our peace of mind. He went out of his way to explain the issues with the boiler and the plumbing even thought it wasn't gas related. Amazing experience.
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