Shanly Homes Opiniões 

160
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

This was supposed to be a Dream Home and we have worked hard to purchase it, but 17 months later, we are still chasing up defects and faults and have not received the service that we were p... Ver mais

Classificada 5 em 5 estrelas

We just moved into our new house at the Ascot Oaks development. The property is finished to a very high standard, and the team have been open to us viewing it multiple times prior to moving in.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We were glad to eventually purchased a home at Esher at a second attempt after a reliable buyer. The staff here were very helpful helpful an we moved in 2 weeks ago. The flat is ideal for us and th... Ver mais

Classificada 5 em 5 estrelas

I have to say the buying experience was exceptional. In particular I’d like to call out Rosie from the Ascot Oaks site. I truly feel she went above and beyond to help during an extremely stressful p... Ver mais

Informações sobre a empresa

  1. Desenvolvimento de habitação

Escrito pela empresa

Part of the Shanly Group of companies, Shanly Homes was established in 1969 by chairman, Michael Shanly. It is a privately-owned, award-winning regional housebuilder bringing stunning homes to desirable locations across London and the South East.


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4,3

Excelente

TrustScore: 4.5 em 5

160 opiniões

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4,3

Todas as opiniões

(160)

54 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic Experience

We recently bought our dream home from Shanly Homes at the Moorfield Mews development, and we couldn’t be happier with the entire experience. We first found the development online, called to enquire, and decided to walk in, and from that very first moment, we were made to feel welcome.

We were warmly greeted by the on-site sales manager, Mr. Jazz Virdee, who showed us around and helped us realise straight away that this was the home we had been looking for. Jazz and the team went above and beyond to support us throughout the process, helping us find a mortgage broker, chasing solicitors to keep things moving efficiently, and ensuring we settled into our new home smoothly.

The house itself is built to an exceptionally high standard, with outstanding finishes, thoughtful design, and excellent facilities and amenities. We would also like to thank Ashley Miller, the Senior Site Manager, whose dedication and attention to detail ensured the homes were built to the highest quality.

Shanly Homes also provided clear instructions, great customer support, and all the guarantees we needed to feel safe and welcome in our new home.

We are truly grateful to Jazz and the entire Shanly Homes team for making what could have been a stressful journey feel smooth, personal, and exciting.

1 de julho de 2025
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Resposta da Shanly Homes

We are delighted to hear that you had a great experience of purchasing your dream Shanly home at Moorfield Mews, and that Jazz was able to make the process as smooth as possible. They are lovely homes and we wish you much happiness there. Thank you for leaving a review and we will share your comments with Jazz and Ashley.

Classificada 5 em 5 estrelas

Great service!

Great service!
Sale consultant Jazz V. provided great service, was so helpful, friendly and patience. He quickly responded to all emails and provided all information which I required.

22 de junho de 2025
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Resposta da Shanly Homes

Thank you for your review. We are delighted to hear you received a great service from Jazz at Moorfield Mews, Staines-upon-Thames.

Classificada 5 em 5 estrelas

first class service from Jaz at the…

first class service from Jaz at the staines development. good knowledge and very professional

12 de junho de 2025
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Resposta da Shanly Homes

Happy to hear you enjoyed your visit to Moorfield Mews. Thank you for your time in leaving a review.

Classificada 5 em 5 estrelas

Magna Gardens - thank you Lexi

We recently moved in to a beautiful 4 bedroom house at Magna Gardens in Purley-on-Thames. The whole process from start to finish has been a great experience thanks to Lexi who has been extremely helpful, friendly and supportive throughout. Her regular communications have been appreciated.

29 de maio de 2025
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Resposta da Shanly Homes

Magna Gardens is a stunning development, with beautiful elevations to the homes. We wish you much happiness there.

Classificada 5 em 5 estrelas

Great experience

We visited Moorfield Mews looking for a home and were absolutely blown away just wow! We were looked after by Jazz, who was an excellent sales extraordinaire – friendly, knowledgeable, and genuinely helpful throughout. The whole experience was smooth and professional. We’d highly recommend this development to anyone searching for a new home. Great service all around!

26 de maio de 2025
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Resposta da Shanly Homes

We are delighted you enjoyed your visit to Moorfield Mews. Jazz is incredibly knowledgeable about the development and Staines-upon-Thames!

Classificada 5 em 5 estrelas

Viewing the newly launched apartments at Moorfield Mews

Viewed the newly launched apartments at Moorfield Mews. Special thanks to Jazz from the sales team—professional, knowledgeable, and incredibly patient throughout the process. Highly recommend both the development and Jazz for anyone considering a new home.

18 de maio de 2025
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Resposta da Shanly Homes

The apartments at Moorfield Mews are lovely and generously proportioned. We are pleased to hear that Jazz made your visit memorable.

Classificada 5 em 5 estrelas

came into Moorfield Mews

came into Moorfield Mews, looking for a 2bed home. plot 22 wow.. we were seen by Jazz - an excellent sales extraordiner.. would recommend this development. great service.

5 de abril de 2025
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Resposta da Shanly Homes

It is a lovely development with some very unique homes. Thank you for your review.

Classificada 5 em 5 estrelas

Amazing Moorfield Mews

I bought plot 34 - 4bed home. Me and my family are so happy living in our new home. Shanly have been so accommodating by providing and assisting with our move, whilst we have had external trades coming in. Jazz has been impeccable and professional throughout the whole process. This would not have been possible with Jazz. And also a big Thank you to Clive and the build team. We are loving our new home. Thank you Shanly Home.

18 de abril de 2025
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Resposta da Shanly Homes

It's lovely to hear that you are enjoying your new home at Moorfield Mews. It is such a good location, close to all amenities and a short walk to the station, river, and shops. Jazz is a great ambassador for Shanly Homes - always impeccable and professional.

Classificada 5 em 5 estrelas

Excellent customer service

I wanted to say what a wonderful experience I had recently while viewing a new development 'Magna Gardens', Purley.
I was greeted at thesite by the sales consultant Lexi who was professional, smart in appearance and knowledgeable about the site.
My situation was a little unusual and required discretion which was respected and handled perfectly by Lexi.
I had just dropped into the site and Lexi showed me round but was not pushy in any way.

11 de abril de 2025
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Resposta da Shanly Homes

Thank you for your review. Magna Gardens is a stunning development and Lexi is always so welcoming to visitors. We are glad you enjoyed your viewing.

Classificada 5 em 5 estrelas

Smooth process from start to finish

I had the pleasure of working with Kerry, Sally and Michael during my purchase. All were extremely helpful, easy to work with and accommodating. Any queries or action points were dealt with swiftly and generally the purchase process was smooth. Thanks all.

28 de abril de 2025
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Resposta da Shanly Homes

Thank you for taking the time to leave a review and we are glad to hear that our lovely team were able to make your homebuying experience a happy one.

Classificada 5 em 5 estrelas

Shanley homes Little Green

Can't fault Shanley Homes with are move to Little Green Shona has been such a great help to us with the process from start to finish always keeping us up to date with proceedings and guiding us what is always a stressful time Helen and Sue were also very helpful and Steve the site manager has been a fountain of knowledge great help Good feeling about this place
Gareth and Jan Glover

7 de abril de 2025
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Resposta da Shanly Homes

Thank you Gareth and Jan. We are delighted that the process has been smooth and you are happy in your new home at Little Green. It is a super development.

Classificada 5 em 5 estrelas

I have recently completed a purchase of…

I have recently completed a purchase of a lovely apartament at Waterside Quarter in Maidenhead and I must say my experience with the Sales and Marketing team was wonderful. The team was very attentive and helpful throughout the whole process and I have received a lot of advice on associated matters. I’m now looking forward to moving into my new flat!

28 de março de 2025
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Resposta da Shanly Homes

Thanks Anna. The team at Waterside Quarter are very knowledgeable on all things property, as well as the local area. We hope you are enjoying living in your new apartment. It is such a great location with so many amenities on your doorstep.

Classificada 5 em 5 estrelas

Great experience with Shanly!

It was my first time buying a house and I was incredibly grateful to the entire sales team for the time they took to support me and explain each step. They were super accommodating to each of my questions and requests, and were a friendly face upon move in. I would HIGHLY recommend buying with Shanly.

31 de janeiro de 2025
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Resposta da Shanly Homes

Buying your first property can be a daunting experience. We are glad to hear that our knowledgeable team were on hand to guide you through the process and we hope you will be very happy in your new home.

Classificada 5 em 5 estrelas

Recently completed on a 5b house by…

Recently completed on a 5b house by Shanly. It has been over 10 years since I last experienced buying new build and was pleasantly surprised by the Shanly team.

1 de abril de 2025
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Resposta da Shanly Homes

Lovely to hear that you had a good home buying experience Alex and we hope you are very happy in your new Shanly home.

Classificada 5 em 5 estrelas

Waterside Quarter

The sales team (Kerrie, Michael, Rosie, Sally) were all extremely friendly and contactable from the first visit and even post-completion. The purchase process ran smoothly and completed on time, and I am very happy with my new property.
The property is well insulated (heat and sound), and completed to a high standard with high quality fixtures.
I would recommend having a pre-completion snagging inspection completed. This is just to allow any remedial works to be completed before handover, unlike with my post-completion snagging. The snagging remediation is being managed to a good standard, and very few minor snags were actually identified.

2 de março de 2025
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Resposta da Shanly Homes

Thank you for taking the time to leave a review and we are thrilled to hear you are happy with your new home. It is good advice you have provided to undertake a pre-completion inspection prior to completion. As a member of the New Homes Quality Board we invite all our customers to carry out this inspection as it does enable minor snagging works to be completed prior to move in so you can fully enjoy your new home from day one. We wish you every happiness in your new home.

Classificada 5 em 5 estrelas

Waterside Quarter

My experience so far moving into Waterside Quarter has been great! It’s a beautiful flat in a wonderful area of town and I’m absolutely over the moon to be able to call it home! Though there were some bumps along the way (not due to Shanly) I’m officially a resident of these gorgeous flats! Shout out the the whole team at Shanly for helping and assisting in making this happen! They’ve all been so kind and have gone the extra mile!
Though I am waiting for the last snags to be sorted everything so far has been great! So thank you again to Rosie, Kerrie, Michael and Sally! A brilliant team and I feel very fortunate to have had their support during the whole process!

3 de março de 2025
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Resposta da Shanly Homes

Thank you for your review. They are a fantastic team at Waterside Quarter and will always go the extra mile to help our customers. We are delighted to hear that you are loving living in your new apartment - we agree, it's a special part of the town with fabulous restaurants and cafes on your doorstep. We wish you many happy years in your new home.

Classificada 5 em 5 estrelas

Very Helpful and friendly sales person

Buying our new home from Shanly Homes on the Purley Magna development has gone very smoothly thanks to Lexi from the sales team.
Lexi was very welcoming, polite and extremely professional at all times, keeping us updates throughout the whole house buying process.
Massive thank you personally to Lexi, an asset to their team.

26 de março de 2025
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Resposta da Shanly Homes

Thank you for your comments which we will pass onto Lexi. She is very knowledgeable about the homes at Magna Gardens and the local area and we are so pleased to hear that your buying journey was a smooth one. We wish you lots more happiness in your new home.

Classificada 1 em 5 estrelas

A Year of Stress: Our Tough Experience with Shanly Homes

We have now been in our Shanly Little Green, Aston Clinton home for a year, and it has been nothing short of a constant stream of problems, leading to severe stress for me and my family.

Alarm bells should have been raised by the way we were treated before purchasing the house. The sales team repeatedly issued unreasonable threats to pull out of the process over issues that were completely beyond our control (specifically regarding our buyer’s process). It was as if they didn’t understand how a housing sales chain works.

It quickly became evident that we were being rushed into a house that was neither safe nor fit for purpose, as the past year has proven. Even from my untrained eye, there were clear snags ranging from minor to major issues. When we raised these concerns, there was little communication or action taken. As a result, I commissioned a full professional report and presented it to Shanly.

We were shocked to discover the extent of the defects and poor build quality, with the report identifying 220 issues. Among the most urgent were the boiler not being properly secured to the wall, loft pipes not being sealed or fitted correctly, and most seriously, the complete lack of fireproofing in the garage. This poses a significant safety risk to everyone in our home, as well as visitors and neighbours, especially given that both garages contain vehicles and electrical equipment. To this day, we are astounded that we were sold a house in such a dangerous condition—one that does not reflect the value we paid. Without this report, something very serious could have happened to our health and safety.

Despite the severity of these issues, there was still a lack of urgency and accuracy in addressing them. We ultimately had to escalate the matter to a dispute resolution service to reach a settlement and put these issues behind us.

Even after this process, we continue to find new problems in our home, many of which require two or three visits to resolve due to the incompetence of professionals failing to diagnose issues correctly the first time or performing inadequate checks to ensure their work is complete. To be fair, some contractors are not entirely to blame, as poor senior-level leadership appears to be a contributing factor.

For anyone considering purchasing a Shanly home, we recommend caution. Be sure to arrange a professional inspection before completion, and be mindful of the aftercare service you are likely to receive. We sincerely hope that your experience is better than ours and that Shanly takes steps to improve its processes based on the issues we have faced.

28 de fevereiro de 2025
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Resposta da Shanly Homes

Thank you for taking the time to leave a review. We are deeply sorry that you did not receive the level of service or product expected from a Shanly home. Despite the regrettable issues with your new home, we can assure you that at no time was there any immediate risk to personal safety and, additionally, that your experience is wholly not representative of the standards we set ourselves as a business. We take your comments very seriously and are undertaking a full internal review. We understand from our customer care team that all items raised have now been concluded and we hope you will now be able to fully enjoy your new home.

Classificada 5 em 5 estrelas

Cannot fault Shanly Homes

Cannot fault Shanly Homes. Myself and my partner have just bought a newly built Shanly home and it has been built to such a high quality. The process and communication when purchasing the property was also faultless.

5 de fevereiro de 2025
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Resposta da Shanly Homes

We are delighted to hear that the process and communication during your homebuying journey was faultless. Home buying can be a stressful experience and things don't always go as smoothly as hoped, but good communication makes all the difference. We wish you every happiness in your new home and thank you for your review.

Classificada 5 em 5 estrelas

MOORFIELD MEWD IS an amazin development…

MOORFIELD MEWS IS an amazin development in Staines upon thames , houses are modern and spacious,
lovely area, excellent transport links, family friendly, jazz is very kind and professional, I highly recommend friends and family to buy Shanly Homes in London

26 de janeiro de 2025
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Resposta da Shanly Homes

Moorfield Mews is in a great location - a very short walk to the town centre and to the River Thames. We will pass your lovely comments on to Jazz and thank you for taking the time to leave a review.

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