Shirley Aquatics (1984)ltd Opiniões 

180
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Loving the new improvements to the sections. Reptiles is looking in good hands after my sister had a great experience buying a snake for her husband. Lots of changes for the good and excited to see h... Ver mais

Classificada 5 em 5 estrelas

Fantastic company / product and service. From start to finish, a joy to deal with. Special thanks to; Celia / Richard / Ollie and Phil. Beautiful Cleair tank delivered and installed today. B... Ver mais

Classificada 5 em 5 estrelas

lovely service and staff as per usual- shoutout to max for grabbing a plant for my tetra tank, he was friendly, easy to speak too and made casual talk about nano tanks, amazing service really apprecia... Ver mais

Classificada 4 em 5 estrelas

Max looked after family well and had patience too. Brought 6 Calico Platy 2 Cappuccino Snails 2 Zebra Nerite Snails (1 moving, though both looked healthy) 10 Neon Tetra We would still g... Ver mais

Informações sobre a empresa

  1. Loja de aquários
  2. também em
  3. Aquário
  4. Loja de animais de estimação

Informação fornecida por diversas fontes externas

Tropical Fish Aquariums. Buy Oase Pond Pump & Filters. Marine Fish & Reptile Shop Online and Koi Carp & Aquarium Suppliers


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

180 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 12% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(180)

68 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Good experience

Hayley was knowledgeable, friendly and patient. She helped me choose the right fish for my aquarium and advised on other accessories. Would recommend

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

New to the fish tank experience

I'm a novice to owning a large fish tank, natalia was incredibly helpful, explain what the requirements are. Detailed what to do acclimatise the fish etc. Credit to your store,,. I'll be returning 👍👍

10 de janeiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I recently purchased Beefheart discus…

I recently purchased Beefheart discus food from Shirley Aquatics, and I couldn't be more satisfied. Delivered promptly by DHL the following day, the package was well-insulated with freezer packs to maintain freshness. Everything was just as anticipated. Plus, Shirley Aquatics offers a price that's seven pounds less than my former supplier, making it my new favorite shop for orders. A big thank you to everyone at Shirley Aquatics for their excellent service and customer care!

6 de janeiro de 2026
Opinião espontânea
logótipo da Shirley Aquatics (1984)ltd

Resposta da Shirley Aquatics (1984)ltd

Thank you so much Lisa, Natalie who packed your order was thrilled to see your review. I am really keen to know, what would have made your experience even better? please get in touch if you have any suggestions richard.cook@shirleyaquatics.co.uk

Classificada 5 em 5 estrelas

Great New Marine Manager

This is specifically for the Marine Section. There has been a change of department manager his name is Mike. The Marine section looks 1000% better. He was knowledgeable and all the Apitasia has gone the tanks are clean and very well stocked. The range of coral was great and well-priced. It is a massive improvement!! I tested the water when I got home and the parameters were good. I was very impressed with the dramatic change in the quality and care in this section of the store. Mike was enthusiastic and also has a WhatsApp Group for Reefers. This is now the best place to go in the area for Marine tanks for miles around.

11 de dezembro de 2025
Opinião espontânea
logótipo da Shirley Aquatics (1984)ltd

Resposta da Shirley Aquatics (1984)ltd

Wow, thank you Richard, that's very kind of you. Mike is very passionate about what he does and we have needed someone for a while who can work exclusively on that section. We have lots of plans for the future, so you will definitely continue to see improvements. Hopefully no one reading your review thinks it's me! Thanks Again Richard Cook, Shirley Aquatics

Classificada 5 em 5 estrelas

Very good service

Was looking for help with my tank for bit and bobs (filter pumps heaters ) and Gina approached me and I couldn't fault her with the service she provided would recommend anyone and everyone to speck to Gina very knowageable in the fish keeping

11 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Today myself and my fiancé went into…

Today myself and my fiancé went into Shirley’s just to get some new enclosure parts but ended up walking out with a new snake thanks to Nigel and his wife who helped us with any questions about the breed of snake that we had been wanting for a while Nigel made sure we had everything needed to look after our new snake and also gave us tips to deal with our snake Nigel and his wife offered to help us take everything back to our car as well I have been in before to grab supplies and each time they have helped us

7 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible experience

Terrible experience. We bought 7 fish for my son to join existing aquarium (in Nov 2025). All of them died within ten days and infected the rest of the tank with what we believe to be white spot disease and killed our existing fish - we had no problems with the aquarium before this. Clearly not a happy thing for our son to watch happen. My husband has been in contact with them - email, calling and leaving message, and no one has bothered to call back. Steer clear. Appalling customer service.

9 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service!


⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service!
We were served by Celia, and she was absolutely fantastic! We came in as complete novices 🐟 looking for a starter fish tank and had no idea whether to go for cold-water or tropical fish. This is a special Christmas present for the whole family, as our kids have been asking for a fish for a while, so we wanted to get it right.

Celia was incredibly helpful, patient, and informative. She gave us plenty of time and space to make our decision, while sharing lots of useful advice. Thanks to her, we learned about preparing the water ecosystem 💧 before adding fish and plants—something we had no clue about (I would have put them straight into tap water on day one!).

In the end, we bought a fish tank with a cabinet and all the essential accessories to prepare the water for our new pets. We’ll definitely be back soon with the kids to choose fish, plants, and decorations once everything is ready. Thank you, Celia, for making this experience so easy and enjoyable!

23 de novembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

To busy in the tropical and miserable…

To busy in the tropical and miserable staff.

23 de novembro de 2025
Opinião espontânea
logótipo da Shirley Aquatics (1984)ltd

Resposta da Shirley Aquatics (1984)ltd

Thank you for taking the time to leave a review, Angela. It does get incredibly busy at times in the fish room. Quieter times are before 11.30am and after 3pm. You'll also be glad to hear that we have two new members of staff starting this weekend in the fish room.

Classificada 1 em 5 estrelas

Avoid

We have now bought tropical fish from Shirley Aquatics on 3 separate occasions and shortly after each visit the fish have died. We regularly change the water and test the ph and we have bought fish from other aquatics centres and had absolutely no issues. Our most recent visit has resulted in the fish we bought all dying within 2 weeks from white spot disease and passing this on to other fish in the tank that were healthy and have also died. Do not buy tropical fish from here there is clearly an issue with quality.

20 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Visited Shirely Aquatics today

Visited Shirely Aquatics today. A member of staff called Gina was extremley helpful , knowledgeable & friendly. Advised me on Tropical plants & food. Also advised on what fish i could have with Shrimp in my tank.

Thank you for your help Gina.

Myke ☺️

11 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Gina was great

Fantastic help from gina today,helped me with alot of things concerning keeping my tank clean,great advice and so polite and friendly
Perfect :)
Thanku again
Carl

30 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great knowledge

Went to shirly aquatics yesterday with green hair algae problem I meet Natalia she was very helpful with the best way to deal this problem. I also asked about information on corals for my tank she had loads of useful information on the subject and I will be visiting the store to buy corals

17 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service received!

Visited with an aquarium algae issue that I have been unable to clear. Spoke with Gina who took me through a number of options in order to address this. Her knowledge was very extensive in respect of both tanks and welfare and she took the time to show me examples of what I needed in other established tanks. No oressure to buy, in fact she discouraged so until I had been through a full elimination process. Excellent service thank you!!

14 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Cecilia and Gina excellent ladies to help with marine.

Went along to the aquatics shop at Valletta farm for some snails. Met two very help full ladies Cecelia and Gina who were absolutely lovely they found me four snails they were so professions and helpful nothing was too much for them I have been in numerous time and met ceceilia before and she is always polite helpful and has exceptional knowledge on marine if you need any assistance go find these two ladies well worth a chat.
Thanks Peter Theresa

13 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Got our first snake

Got our first snake, we have been visiting the shop regularly over the last few weeks and asking questions to make sure that was the pet for us. Nigel & the team have been extremely helpful, supportive & our very knowledgeable.

12 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I came in store at 4:40 to buy my daughter a fish tank, a lady called Gina was very helpful and made it easy to choose a tank. I didn't realise the store closed at 5 but she didn't rush me and made sure I picked one I liked. We've set the tank up tonight and my daughter loves it and we cant wait to come and pick our first fish once the tank is ready. The till staff were also very polite!

9 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Popped in with my little boy Arthur(8…

Popped in with my little boy Arthur(8 months old) looking for a new tank, Celia was more than helpful and so loving towards Arthur!
We sat down and worked out what tank would be best.
We ended up going for a shaker 168l tank. The build quality is great!
I opted for the finance way as it helps on the monthly spending and allows you to have the tank of your dreams.
While sorting the finance out (for about 35 minutes) Celia was great talking and making Arthur laughs.
All the staff that I dealt with in the process of but the tank were fantastic! You can see why Shirley aquatics is one of the best places to buy from.
We also was lucky to by at the right time as they had a discount on the tank.
Can’t wait to go back and get some amazing tropical fish!
Big thank you to Celia and the team.

6 de outubro de 2025
Opinião espontânea

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