Ordered Concorde Tshirt worn a few times picture cracked and was coming off. Washed as per label. Contacted customer service who were quick to respond, very helpful and replaced the tshirt. Hopefully... Ver mais
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Leia as opiniões dos outros
I have ordered 3 shirts never received,no contact number i have emailed number of times but not reply feel like am scammed by them so i wont use them ever again
A empresa respondeu
T shirts look lovely. A birthday present for my partner so don't know well they fit yet. Also received a quick refund for shipping costs due to incorrect information on website.
A empresa respondeu
Excellent service and customer care. Interesting selection of tee shirts. I've bought two for my adult son's birthday, and I'm sure he'll be delighted with them. Would highly recommend this company.
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Your source of 100% original, cool and funny designs printed on premium quality clothing. T-Shirts and Hoodies
Informações de contacto
8 Waters Road Business Park, bs15 8fe, Bristol, Reino Unido
- 01173294250
- shout@shirtbox.com
- www.shirtbox.com
4,0
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 17% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great products
great products, quick delivery, and helpful customer service.
1 de agosto de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for sharing your experience here Susan - we do appreciate your support!
Excellent customer care & high quality Tees
Excellent customer care; high quality T shirt and such an amazing range! Highly recommend 👌
1 de agosto de 2026
Opinião espontânea
Resposta da Shirtbox
We loved reading your review Alison! Thank you so much for taking the time to leave us your feedback Alison, it really means a lot to our team.
Dont buy from here i just bought a palm…
Dont buy from here i just bought a palm angels t shirt from lipari for 160 euros and its fake
25 de julho de 2026
Opinião espontânea
Resposta da Shirtbox
We're sorry to hear about your experience Charlene, we believe this review may have been posted on the wrong Trustpilot profile, we can confirm we don't sell Palm Angels products.
If this review was intended for us here at Shirtbox, we'd be happy to investigate this further for you. Unfortunately, we're unable to identify any order from the information provided, so we've sent you a request via Trustpilot asking for a few more details.
If this review was intended for another retailer, you may wish to contact Trustpilot to have it moved to the correct business profile.
Max from customer service was great!
Max from customer service was super helpful. We were gifted a tshirt that was too big and it was no problem to exchange it for a better fit.
Thank you for your help!
28 de julho de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you so much for leaving us your feedabck Miss Chan, it really means a lot to our team. Good to hear that our Customer Service Team were here to help sort this for you. We'll be sure to let Max know that you mentioned him.
I have ordered 3 shirts never…
I have ordered 3 shirts never received,no contact number i have emailed number of times but not reply feel like am scammed by them so i wont use them ever again
25 de julho de 2026
Opinião espontânea
Resposta da Shirtbox
Thanks for taking the time to leave us your feedback, Selcuk. We're really sorry to hear you haven't yet received your order. We also want to reassure you that your order is genuine and that we'll do everything we can to help.
We completely understand how frustrating it is waiting for an update. I can see that your most recent email was sent over the weekend when our Customer Service team was unavailable. Our team are here Monday to Friday, and they'll respond as quickly as possible. A member of the team will be in touch to assist with your delivery query shortly, if they haven't already.
Thank you again for bringing this to our attention, and we apologise for the concern and disappointment this has caused.
Ordered Concorde Tshirt worn a few…
Ordered Concorde Tshirt worn a few times picture cracked and was coming off. Washed as per label. Contacted customer service who were quick to respond, very helpful and replaced the tshirt. Hopefully the same wont happen with the replacement?
8 de julho de 2026
Opinião espontânea
T shirts look lovely
T shirts look lovely. A birthday present for my partner so don't know well they fit yet. Also received a quick refund for shipping costs due to incorrect information on website.
10 de julho de 2026
Opinião espontânea
Resposta da Shirtbox
Thanks for the feedback Sarah, so pleased that you are loving the T-shirt, we hope your partner loves it too! If the fit isn't right don't forget to visit our online Help area for easy to arrange return and exchange.
Amazing customer service
Amazing customer service, I had an issue with delivery (which was my own error) and the team got back to me and helped resolve the issue. The top is great quality and my dad loved it. Sizing is accurate and good material. Will definitely be repurchasing and have recommended to my family. Thank you.
3 de julho de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for taking the time to leave us your feedback and for the 5 stars. It really means a lot to our team, good to hear that you are loving your top and that your dad loved it too! We look forward to welcoming you back again soon.
Item too small
Item too small. Needed to exchange. No email confirmation and no returns email so no QR code to send it. Emailed for help but no help provided and then they blocked me. All I wanted was a different size shirt!
1 de julho de 2026
Opinião espontânea
Resposta da Shirtbox
Many thanks for leaving us your feedback Ellie, we're really sorry to hear that you've had problems arranging your return and exchange. I see that my colleague from our Customer Service Team has already been in touch via email to offer advice and support on how to arrange your return and exchange.
Apologies for the delay in our response, please be assured that your feedback is valued and will be shared with our wider team as part of our continuous improvement commitments.
Excellent service and customer care
Excellent service and customer care. Interesting selection of tee shirts. I've bought two for my adult son's birthday, and I'm sure he'll be delighted with them. Would highly recommend this company.
3 de julho de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for your feedback Val, and for the 5 stars. Thanks for the recommendation and support, we really do appreciate it.
I found a great t shirt for a Birthday…
I found a great t shirt for a Birthday present, but my brother lives in Ireland.The order form required an Irish landline, but my brother only has a mobile phone and the form kept coming up with an error.Unfortunately I was unable to complete the purchase, due to this.
21 de junho de 2026
Opinião espontânea
Resposta da Shirtbox
Thanks for your feedback, sorry to hear that you had a problem completing the shipping information. No problem to add a mobile number to the form, just ensure you enter the number using the international format, e.g. for Ireland +353 87 1234567(For a local Irish number like 087 123 4567). Hope this helps.
First time ive use this company and…
First time ive use this company and even though order didn't arrive first time ( issue with address) very quickly sorted and great customer service and very pleased with TShirt .Will definitely use again
26 de junho de 2026
Opinião espontânea
Resposta da Shirtbox
Many thanks for leaving us your feedback Michele, we're delighted that you've discovered us. So sorry to hear there was a problem receiving your original order but good to hear that our Customer Service team resolved this for you quickly. We look forward to welcoming you back again soon.
Brilliant service and quality
I thought that I had already placed my order for my partner's Birthday and realised at the last minute that I hadn't. I got in touch with shirtbox and huge thanks to them, I recieved the item in time and the quality is really good. I would highly recommend this company and will be using them again, and soon!
20 de junho de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for taking the time to leave us your feedback Kay and for the 5 stars! It really means a lot to our team. So pleased to hear that you're loving your purchase, we look forward to welcoming you back again soon.
Replacement came quite quickly
Replacement came quite quickly. The original two I Ordered were quite creased but the replacement wasn’t. Overall quite pleased with the product
9 de junho de 2026
Opinião espontânea
Resposta da Shirtbox
Thanks for taking the time to leave us your feedback we really do appreciate it. Sorry to hear there was a problem with your orginal order, but glad to hear that your replacment arrived safely and that you are happy with it.
Changed the fit of their hoodies
Changed the fit of their hoodies, uncomfortable, impractical and sizing not the same. The customer service agent was unhelpful and offered free returns from the UK knowing I didn't live there, Regards, Former Customer
15 de maio de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for taking the time to share your feedback Vicky. We’re sorry to hear that you were disappointed with the fit of your recent hoodie purchase. We understand how frustrating it can be when a product you’ve previously enjoyed no longer feels as comfortable or fits as expected. I see that my colleague from our Customer Services Team has already been in touch with you via email to offer advice.
Please be assured your comments regarding the fit, comfort and sizing consistency are really valuable, and we’ll be sure to share them with our product team for review. Thanks again.
Absolutely shocking experience with Shirtbox UK
Absolutely shocking experience with Shirtbox UK.
I placed an order on 14th April 2026 and was told it would arrive by 18th–19th April. It never arrived.
I contacted them on 22nd April and was told I’d receive a reply within two working days. I followed up again on 28th April. It is now 4th May and I have received absolutely no response whatsoever.
What makes this even worse is that this was not just a normal order — it was a surprise gift for my girlfriend in the UK who is currently undergoing cancer treatment. It was meant to lift her spirits, and this company has completely failed at the most basic level of service.
There appears to be no reliable way to contact them, and judging by other reviews, I am clearly not the only person experiencing this.
At this point I am forced to pursue a chargeback and escalate the matter further.
Avoid unless you are willing to risk poor communication and non-delivery.
15 de abril de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for your feedback, James, we’re very sorry to hear about your experience, especially given the intention behind the placing of this order with us.
We do appreciate your disappointment and frustration this has caused, the delay in our response to your emails isn't the service we aim to provide. Please be assured that your feedback is valued and will be shared with our teams as part of our continuous improvement commitments.
Following investigation with the courier, Royal Mail has confirmed the parcel as being delivered 18th April, a proof of delivery photo was uploaded. We’ve shared this information with you directly via email, we hope this helps.
We’re very sorry again for the delay in our communication and the disappointment caused. Please don't hesitate to get in touch if we can be of further assistance.
Issue resolved quickly by CEO
I recently wrote to the CEO to express my concerns over an issue with the company and he was understanding and helpful and resolved my issue quickly and with understanding. I recommend this company and having ordered tea shirts in the past can vouch for their good quality.
13 de abril de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for taking the time to leave us your feedback we really appreciate your support. So sorry to hear there was a problem but good to hear this was resolved quickly for you. Thanks for the recommendation, it really means a lot to our team, come back and visit us again soon.
T-shirt was a gift for a family member
T-shirt was a gift for a family member. Came very promptly. Quality is excellent and a wonderful gift. My brother in law was extremely pleased
14 de maio de 2025
Opinião espontânea
Resposta da Shirtbox
Thanks for taking the time to leave us a review Davina, good to hear that your brother in law loved his t-shirt. We look forward to welcoming you back again soon.
Loved the T-shirt
Whole process was easy to use and best of all the product was fantastic - I designed my own T-shirt. Sizing was perfect and overall quality was great too. The product was exactly as seen on screen.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Shirtbox
Thank you for taking the time to leave us a review Wendy - we really appreciate your support and the 5 stars!
Excellent jumper and fit well 👍
5 de dezembro de 2025
Opinião espontânea
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