Shoes.co.uk Opiniões 

1984
TrustScore: 1 em 5

1,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Firstly not a UK company but a shill from Chinese importer. Item quality very poor. When asked for refund and prepaid return label, got the same playbook as others - namely 5%, then 10% and finally... Ver mais

Classificada 1 em 5 estrelas

SCAM ALERT I purchased these sneakers because lm diabetic thinking l would receive as stated. Orthopaedic Womens Wide Shoes For Diabetic Swollen Feet from Weasam they are not as advertised. There a... Ver mais

Classificada 1 em 5 estrelas

I ordered boots 3 weeks ago on 6 Feb. Money has been deducted but still no sign of the order. Attempts to contact them by phone, email and via their online form have gone unanswered. Worst experience... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

scam artists, - 6 weeks wait then the wrong colour turned up - nothing like the add, these sandals are unwearable. then they wont reply to emails other than to send tracking, some of which didnt exist... Ver mais

Informações sobre a empresa

  1. Loja de calçado

Informação fornecida por diversas fontes externas

Shoes.co.uk is a multi-brand online shoe shop. we have been selling from our top rated website since 2006! You can shop for a wide selection of great shoes for Men, Women and Children as well as a selection of bags. Top brands include Fly London, Rockport, Hush Puppies, Lelli Kelly, United Nude and Rieker. We offer free delivery and exchanges and free returns on all full priced sales.


Informações de contacto

1,0

Muito mau

TrustScore: 1 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,0

Todas as opiniões

(1984)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service!

Perfect, hassle-free transaction. Fast delivery. Really helpful and prompt customer service response to my email query. Many thanks indeed!

22 de setembro de 2015
Opinião espontânea
Classificada 1 em 5 estrelas

False delivery promise

They state 48 hour standard delivery but then turns out to be whatever they like, as all items listed in stock are not actually immediately available for dispatch if ordered before 2pm as advertised - they ship from manufacturers instead taking much longer, so do not trust these people if you need anything as quickly as they promise!

UPDATE to retailer's response: No, still not received both pairs ordered, only one to date as both sent separately from different sources. Hence the negative review, as however you want to try and excuse the delay, the details I was presented with when ordering clearly stated 48 hours delivery and same-day dispatch if ordered by 2pm, which they were - not my problem you don't keep your T&C's up to date, so yes I stand by the title of this review, and the rating, as your supposed faster delivery service was of primary influence in my purchasing from yourselves versus any other shop.

21 de setembro de 2015
Opinião espontânea
logótipo da Shoes.co.uk

Resposta da Shoes.co.uk

Hi Viren,

I'm really sorry about this, I can see on the delivery return page where its states 48 hours but this is our best estimate for these brands - I will make it clearer though as I can understand what you are saying. You had a 10% discount on two pairs of shoes which appear to have been delivered - they attempted delivery twice so I guess they were successful on the 3rd attempt?

I'm sorry you feel this way about the short delay - honestly though it is quite saddening that you have taken such an extreme viewpoint over a short delay - its shoes - yes we promise to do a good job and 9 times out of 10 we do. Giving us 1 star and telling everyone we make false prmises and that you can't trust us is just upsetting. We are a family business trying to do our best and your comments and low score realy make/s a difference.

Regards

Elspeth.

Classificada 5 em 5 estrelas

Excellent company.

I had a query before ordering,and had a very helpful person on the phone.
I then ordered online. The shoes arrived when they were supposed to,
( very quickly). Excellent all round service. Many thanks!

21 de setembro de 2015
Opinião espontânea
Classificada 4 em 5 estrelas

The colour is not suitable

I am sorry I have to return these shoes

15 de setembro de 2015
Opinião espontânea
logótipo da Shoes.co.uk

Resposta da Shoes.co.uk

Hi Valerie,

We're sorry to hear that you're not happy with the colour of your Padders shoes!

If you have any queries regarding how to return the shoes, feel free to email us at care@shoes.co.uk or give us a call!

Kind Regards,

Abi

Classificada 1 em 5 estrelas

Website not updated - caused disappointment

I ordered some LELLI KELLY RACHEL SCHOOL DOLLY LK8000 PATENT
£49.90 in a size 24. My granddaughter was very excited and looking forward to the free make up princess carriage, which she was going to share with her sister who had a size 25f three weeks before ( without the make up bag included) . Very disappointed that the website had incorrect information and we had to have a refund. The refund was dealt with promptly but my granddaughter was very disappointed!

14 de setembro de 2015
Opinião espontânea
logótipo da Shoes.co.uk

Resposta da Shoes.co.uk

Hi Lynne,

We're very sorry that you've had this experience, and would like to offer you 15% off your next purchase of anything on our site for the inconvenience. I have looked in to this and we hold our hands up! What actually happened was that we never had a size 24 (6) delivered - they were added in error hence the fact we couldn't fulfill. It doesn't happen very often to be honest but that is what happened here!

Again, we're very sorry about this.

Kind Regards,

Elspeth

Classificada 5 em 5 estrelas

like clouds

bought Paddar slippers in Debs.sale so comfie .that i bought a pair of shoes direct on sale @£24, they are the same,now bought another pair slippers 4 my daughter-in-law 4 Xmas.
This what i think of Padders absolutely brilliants have sizes& widths to fit all
Should you have a problem to get shoes that are comfie & fashionable,like cloud caressing you feet i would go no further than Paddars
p.s. i have never given 5 star rating before !!

14 de setembro de 2015
Opinião espontânea
logótipo da Shoes.co.uk

Resposta da Shoes.co.uk

Hi Sandra,

We're so pleased to hear that you're so happy with your shoes!

Hoping your daughter in law loves them as much as you do!

Kind Regards,

Abi

Classificada 5 em 5 estrelas

Prompt and helpful

My purchases were not all available, but those shoes that were arrived promptly with emailed advice as to development. The balance of payment was immediately returned to PayPal.

The service was consequently very good. The shoes fine and good value for money, particularly as heavily discounted. I was offered a discount for future purchases in the light of my inconvenience - splendid!

12 de setembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Shoes.co.uk

I am very satisfied with the service I received from shoes.co.uk and will be recommending them to other people.

I giive them a 5 star rating

12 de setembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Very pleased

I ordered three pairs of shoes which arrived promptly and were completely satisfactory. I was especially impressed with the note alongside one pair that informed me the shoes were "coming up small, so order a half size bigger". This I did and the shoes fitted fine.
I will definitely use this firm again.

9 de setembro de 2015
Opinião espontânea
Classificada 3 em 5 estrelas

Was unable to deliver at time

Ordered lelli kelli shoes on line for my daughter payment taken. Later on received an email the shoes not avIlable. Daughter went with out new shoes at first day of school. Latter on received 5% discount more what was discount offered on line. Bought a pair of shoes with old design just to settle the matter.
Staff were helpful on telephone.
Dr Khan

8 de setembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Great sandals, speedy delivery thanks

I bought a pair of Fly London gladiator sandals. They are a perfect fit and I am delighted with them. They arrived within a couple of days and were a great price. I could not ask for more.

7 de setembro de 2015
Opinião espontânea

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