Shopmeraki 

ITS A SCAM!!!!

After 3 months my order never even went into production! It took a month of daily emails to get them to cancel the order and initiate the refun.
I STILL HAVE NOT RECEIVED MY REFUND AFTER A MONTH WAITING!!!!

Nobody is answering my emails - only automatic replies.

DO NOT ORDER ON THIS WEBSITE!!!!! it’s a total SCAM!!!!

Avoid This company. I placed an order in January and I am still waiting. I have reached out every month for an update on my order status and have yet to receive any details. They’ll take your money and run. There is no contact number, but an email that provides generic bulk replies. I have requested a refund multiple times now that I have waited for 6 months and no one has responded.

Complete SCAM. We ordered handles mid-March 2025, with a 2-3 weeks production and delivery timeline (as told by their employee). Mid-April, when inquiring about the status of our order, we were told a completely different timeline: 3-6 weeks production + 2 weeks shipping. Upon requesting a refund, and after lots of patience and persistence from our side, they said they would deliver it 'next week' and offered a 20% discount to not cancel, which we (unfortunately) accepted. Again, we haven't received any items or any communication from them, at which point we reached out again to request a refund.

Their response:
"We’ve encountered an internal issue that we’re still in the process of resolving, and unfortunately, it’s had a significant impact on our production and dispatch times."

I reiterated my request for a refund, which they finally accepted. This was mid-May, more than 2 months after the order. And we have still not received the refund.

Transparent, candid communication is key. Meraki might be experiencing 'internal issues', but not informing the customer, changing timelines, lying about delivery to retain orders, is absolutely unacceptable. So unless you want to wait an indefinite amount of time and potentially lose your money (unsure as we are still waiting for the refund), avoid this scam.

I ordered two wall lights and paid £184.80. Nice glossy website. Order response looked professional. I researched and learnt too late they were a scam site. They still claim my order is 'in production' but refuse to respond to my messages. i have reported them to NSCS and Action Fraud.

Its a scam. I ordered a house number and it never arrived. its been more than 2 months. they also don't reply to emails. I wish I checked out trustpilot beofre buying from them

Significant issues also. Ordered product in November - arrived, faulty, was promised replacement part. A part arrived 3 months later but was not the right part. New part promised and never arrived. Refused refund after 120 period had ended for chargeback. Only option now is small claims.

AVOID

Guidelines for Reviewers
DO NOT ORDER !! SCAM ..

Nov 2024 order of £214 .. no products arrived, months of being promised the delivery wld arrive NOTHING came. April 2025 requested for refund .. Now June 4th 2025 still no refund to be seen .
SCAM SCAM SCAM

DO NOT ORDER FROM HERE! Ordered handles 28th Feb, after various emails chasing I cancelled compltely on 1st May said they would refund me within 30 days, its now 4th June and no refund!!

This is a scam. Luckily Barclaycard covered the loss. Avoid at all costs.

Absolutely awful company to do business with. We ordered lights from them at the beginning of January, and they still have not fulfilled the order.

We have requested a refund over this time period and have been fobbed off, stating the light would be with us soon… a week, two weeks…. it’s June now and still no lights.

We requested a refund today to be told that they will offer us store credit 🤣🤣🤣🤣

….like we would want to use this company again? I mean this has to be illegal? Surely they have to return our money using the payment method we used (6 months ago I might add!).

Steer clear

Avoid at all cost! Purchased a tap November 2024, I still hadn't received it by January 2025. I was told I'd receive a refund within 30 working days, that passed and I've still not got a refund. I'm not just getting extremely rude emails from the company saying I'm wasting their time emailing asking when I'm getting my refund. Website is a scam DON"T USE!!!

This company is a scam - do not order anything from them. Waiting for a wall light I ordered in Feb 2025. No communication when queried delivery date only an automated response. I threatened legal action and a refund and they said order would be with me in 2 weeks. That time has passed and I am not writing review after requesting refund again. No reply.

Ordered two coat hooks on 19th December 2024, had a few emails promising they are awaiting despatch but still not received my order. Absolutely disgraceful, now over the 120 days to declare a Section 75 with my credit card provider. How do we get our money back, how are they still trading?

Is this a scam? I’ve been waiting 5 months for my order and I seem to get bots replying. I’ve asked for a refund and quoted consumer law but they still say that it’s on its way. Anyone have any idea how I can get my £52 back?

Placed an order on 30/10/2024 and still haven’t received it. After monthly emails, customer service keeps on refusing to give me a delivery date. No reaction on my request for a refund or compensation.

Don’t make the same mistake I did: don’t order with them. I’m more and more convinced this is a scam!

Do not place an order with this company, it’s a scam…2 months later & no delivery date for items ordered but an offer to pay more for faster shipping!! Customer service is literally useless & they have deleted their instagram account….

Not sure what's happened to Meraki, formerly excellent products and service - now? Well, just look at the reviews.

I ordered 30th November, and haven't heard anything since - just the standard auto-generated responses. The saving grace is that it looks like the payment wasn't actually taken by the company, thankfully.

Best avoided until they sort themselves out.

What an awful company - placed an order for handles 02/03/25. Since then multiple emails trying to find out when they will be delivered- very slow to respond to emails. I was advised to pay an additional fee to “Fast- Track” the order which I did and still they are unable to advise when they will be delivered. I asked for a refund of both the order and the fasttrack fee and was told that as the order was in process all they could do is offer a credit note. Do not be fooled by the smoke and mirrors website. Order from a more reputable company as I w thrown £200 + down the drain!!!

Ordered a tap in October 24 - now April 25 and still no sign tap - multiple emails saying in workshop and on order

Ordered a 2nd tap in Nov 24 - now April 25 and still no sign tap - multiple emails saying in workshop and on order

Have requested refunds for both.

Total rubbish - will never see money back I'm sure.

After 2 months i'm still waiting for my order. Customer service ist horrible. Asked my money back, don't think i will get a refund. 190€ RIP