I recently ordered a dinosaur night lamb for my grandson's 2nd birthday and received a message from Moderny saying that the item was delivered. Normally, packages are received by my front door and my... Ver mais
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Leia as opiniões dos outros
Did receive my order. But the directions were not clear. Clips break easily when trying to assemble.
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Horrible experience. Have been misled and sent from one department to another. No delivery. They tried to tell me my item was delivered but was returned now trying to redeliver. This merry-go-roun... Ver mais
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Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are your trusted source for all modern home decor items!
Informações de contacto
Estados Unidos da América
- hello@moderny.co
- www.shopmoderny.com
4,1
Bom
467 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible company stay away!!
Terrible company. Shipped a broken product to me. The quality of the product was a 1 on a scale of 1 to 10. Would not give a refund, forced to take a gift card to order more trash. Pathetic company. Stay away!
2 de outubro de 2024
Opinião espontânea
Resposta da Moderny
We sincerely apologize for the experience you’ve had and the frustration this has caused. It's deeply concerning to hear that the product arrived broken and did not meet your expectations in terms of quality. We understand how disappointing it must have been, and we regret that the resolution provided was not aligned with what you were hoping for. Your feedback is incredibly important to us, and we take it seriously as we strive to improve the quality of our products and services.
Our goal is always to make things right and ensure that every customer feels valued. We are reviewing your experience internally to better understand what went wrong, and to prevent it from happening in the future. Please feel free to reach out if there's anything you'd like to further discuss. Your satisfaction is important to us, and we're here to listen and learn.
Existential crisis duck
Fun product, given as Christmas present.
26 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for your feedback! We're thrilled to hear that our product added some fun to your Christmas gift-giving. It's always wonderful to know our items bring joy, especially during the holiday season. We're glad you chose us to be part of such a special occasion!
If you ever need more gift ideas or have any questions, we're always here to help. Don't hesitate to reach out, and we look forward to serving you again in the future. Wishing you all the best for your upcoming celebrations!
Resposta da Moderny
Thank you so much for your kind words! We're truly grateful for your support and are delighted to know that you're happy with the service. Providing excellent customer care is our top priority, and it's wonderful to hear that we met your expectations.
If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!
I order 4 bamboo glass jars
I order 4 bamboo glass jars. Two of the four shattered in transport. The company representative was timely, professional and more than happy to assist me with this matter. I was informed every step of the way. After I received the replacement jars. The representative confirmed with me to make sure I received them. I love good customer service. I will continue to patron with them. Thank you.
28 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our team provided you with timely and professional assistance throughout the process. We understand how disappointing it must have been to receive shattered jars, and we’re glad that our team could resolve the issue quickly for you. It's great to know that you felt informed and supported every step of the way.
Your kind words mean a lot to us, and we’re honored that you’ll continue to be a valued customer. We strive to provide exceptional service and quality products, and your feedback lets us know we’re on the right track. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you once again for choosing us, and we look forward to serving you in the future!
Ordered the stained glass book lamp
Ordered the stained glass book lamp. Received a nasty cheap lump of badly painted plastic I would not even put out in a garage sale. It looks nothing like the advertisement. Have contacted Moderny to arrange a return. Happy to pay the postage - Moderny's return method requires me to pay $267 US dollars to process the return. I am horrified but not surprised.
1 Oct - Moderny office confirms return label fee correct. This is a clear method to avoid returns. Given the previous reviews the company is in full knowledge of the low quality of the product. The reply to this review is disingenuous.
30 de setembro de 2024
Opinião espontânea
Resposta da Moderny
We sincerely apologize for the disappointment and frustration you’ve experienced with your stained glass book lamp. It’s concerning to hear that the item you received fell so far below expectations, and we completely understand your dissatisfaction. We strive for accuracy in our product descriptions, and it’s clear that this has not been your experience.
Regarding the return process, the $267 charge you encountered seems extremely high, and we will immediately investigate this as there may have been an error in the computation. This is not the level of service we intend to provide. Please reach out to us directly so we can work with you to resolve this matter promptly. We appreciate your patience and want to ensure you receive a fair and satisfactory resolution.
Product is good
Product is good, friendly service, & company is always reachable through e-mail if there is ever a problem
26 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with our product and service. Ensuring top-notch quality and a friendly, helpful experience is our top priority, and it’s wonderful to know that we’ve met your expectations.
We’re also glad that you find our communication channels convenient. Our team is always here to assist you, and if you ever have any questions or concerns, don’t hesitate to reach out to us via email. Your satisfaction is our main goal, and we're always just a message away!
Not as advertised
I do not feel what was advertised was what I received. “Stained glass book lamp” was not made of glass nor was it high quality. I spent $40 to get a cheap looking, plastic stack of books that when lit up, you can clearly see the paint lines of a crappy paint job.
19 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you for sharing your feedback with us. We sincerely apologize that the "Stained Glass Book Lamp" did not meet your expectations and was not as advertised. We understand how disappointing it can be to receive an item that doesn’t live up to the quality you were expecting. Your experience is important to us, and we will review the product description and quality standards to ensure they are more accurately represented.
We want to make this right for you. Please reach out to our customer service team so we can discuss potential solutions to improve your experience. Your satisfaction is our top priority, and we truly appreciate your understanding and the opportunity to make this right. Thank you for bringing this to our attention.
I was weary about this company at first…
I was weary about this company at first because it popped up as an ad of Facebook. However, I placed an order then soon emailed to cancel it. They immediately responded and asked why and offered competitive price for the item I wanted. It did come in a timely manner and the item was beautiful. I also received multiple correspondence with customer service until I receive the item, which didn't take long and they even emailed me back to see if I received it and if I was satisfied, which I was
22 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for sharing your experience with us! We completely understand your initial hesitation, and we’re so glad you decided to give us a chance. It’s wonderful to hear that our team was able to promptly address your concerns, offer a competitive price, and ensure your order was fulfilled in a timely manner. We always strive to provide not just beautiful products, but also excellent service from start to finish.
Your satisfaction means the world to us, and we’re delighted that you appreciated the consistent communication throughout the process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to make sure every experience you have with us is as smooth and satisfying as this one. Thank you again for trusting us with your order, and we hope to serve you again in the future!
Not my sort of quality
The order received today was a goodwill gesture due to poor quality of a previous order.
This replacement is even worse. The items are cheap and nasty. The sort if things you would put in a Christmas cracker. To be honest they have responded quickly and have offered to resolve the issue. So their customer service is very helpful.
21 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you for reaching out to us, and we sincerely apologize for the disappointment caused by the replacement order you received. It’s truly disheartening to hear that the items did not meet your expectations, especially after your previous experience. We understand how frustrating it can be, and we are committed to resolving this matter for you.
Your feedback is incredibly important to us, and we assure you that this is not the level of quality we strive to provide. We would love the opportunity to make things right by offering either a full refund or a more suitable replacement. Please let us know how you’d like to proceed, and we’ll ensure prompt action is taken. Again, we apologize for any inconvenience this has caused and thank you for your understanding.
One of the items did not fit
One of the items did not fit and I cannot seem to get in touch with the company I purchased them from to start a return
6 de setembro de 2024
Opinião espontânea
Resposta da Moderny
We’re sorry to hear about the issue with your order. After checking our records, it seems we haven’t received any emails from you. To get this resolved quickly, please email us directly at Hello@moderny.co so we can assist you with the return process.
We appreciate your patience and are here to make sure everything gets taken care of. Let us know if you need anything else, and we’ll be happy to help!
Nice and easy.
Easy ordering. Attractive and well made product. Postage tracking worked well. Product was well packaged and protected in transit. Frequent emails to confirm order progress and seek feedback - just enough, any more emails would be annoying. And I like the booklamp! I didn't realize at the time of ordering that it is battery operated but I do like that there are no trailing wires and that it can be placed anywhere.
19 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you for your detailed feedback! We’re so glad to hear that the ordering process was easy for you and that you’re happy with the quality of the product. It’s great to know the postage tracking worked well, and that the packaging kept everything safe during transit. We always aim to keep you informed without overwhelming you, so it’s good to hear that our email updates struck the right balance.
We’re also thrilled that you’re enjoying the booklamp! The fact that it's battery-operated gives it extra flexibility, and we’re glad you like that feature. If you have any further questions or need assistance in the future, feel free to reach out!
PotsI…
One of the feet was broken off and I had to glue it back on. Otherwise all good
4 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you for reaching out to us. We're sorry to hear that one of the feet on your item arrived broken. This isn't the experience we aim to provide, and we will certainly look into how this may have happened to ensure it doesn’t occur again.
We’re glad to know that, aside from that issue, everything else with your order was satisfactory. If you encounter any further problems, please don’t hesitate to contact us. We value your satisfaction and would be happy to assist in any way we can.
Resposta da Moderny
Thank you for your feedback! We're thrilled to hear that you're enjoying the product and that it met your expectations. Your satisfaction is our top priority, and it's always great to know when we've delivered a positive experience.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!
Love
Love, Love my purchase of Moderny frames. Simply done, just forward your photos required to them and there you have it. Ideal for those Timber Framed houses and also the Back up is Brilliant. I made a Boob in squaring my frames up and was advised to adapt it correctly. In fact I could do this a few times. Excellent Quality without any Stress.
17 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for sharing your wonderful experience! We're delighted to hear that you love your purchase and found the process simple and stress-free. It’s fantastic to know that the frames are a perfect fit for your timber-framed house and that our support team could assist you in making the necessary adjustments. Your kind words about the quality truly mean a lot to us.
We’re here to make things as smooth as possible, and we’re thrilled that you found the entire experience—right from forwarding your photos to receiving your perfectly squared-up frames—so enjoyable. Should you need any further assistance or have any future projects in mind, feel free to reach out again. We're always happy to help!
Resposta da Moderny
Thank you for your kind words! We're delighted to hear that you're pleased with both our products and the service you received. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you ever need further assistance or have any questions, feel free to reach out. We're here to help and look forward to serving you again soon!
Excellent quality
I loved the quality of the products very good 10/10
3 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the quality of our products and that they exceeded your expectations. It’s always our goal to provide top-notch items that our customers can enjoy, and your 10/10 rating means the world to us.
If there’s anything else we can assist you with or if you’re interested in exploring more of our collection, don’t hesitate to reach out. We look forward to continuing to serve you and providing products that you absolutely love!
There was careful checking of delivery…
There was careful checking of delivery details and pro-active checking that I'd received the parcel. Good product for people who like organising their clothes :)
10 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you for your wonderful feedback! We're glad to hear that you appreciated the careful attention to detail with your delivery, as well as our proactive approach to ensuring you received your parcel. Providing a seamless and attentive service experience is a priority for us, and it's great to know that these efforts made a positive impact on your experience.
We're also delighted that the product met your expectations and suits your organizational needs. It's always rewarding to hear that our products are helping customers stay organized in a way that works for them. Thank you again for sharing your experience, and we look forward to serving you in the future!
Lovely storage jars
Lovely storage jars, you wait a little for delivery from China but prompt and great communication
Well packaged, all intact and well made
Can recommend
6 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for your kind words! We're delighted to hear that you're happy with the storage jars and the quality of our packaging. We take great pride in ensuring our products arrive in perfect condition, and it's wonderful to know everything was intact and well-made upon delivery. Due to recent logistics complications, we have been forced to fulfill orders directly from the manufacturer, which is located in China, instead of our usual fulfillment center in Los Angeles, California.
Your recommendation means the world to us, and we're thrilled that the communication throughout the process met your expectations. Should you have any further questions or need assistance with future purchases, please don't hesitate to reach out. We're always here to help and look forward to serving you again!
Quality and service!
The two lamps I ordered were exactly as described and the mushroom lamp even better than expected in terms of wood quality and craftsmanship. So far I am very pleased. Also, there was a personalized follow-up to make sure I had received my order.
27 de agosto de 2024
Opinião espontânea
Resposta da Moderny
Thank you so much for your wonderful feedback! We’re thrilled to hear that the two lamps, especially the mushroom lamp, exceeded your expectations in terms of wood quality and craftsmanship. We take great pride in ensuring our products match their descriptions, so knowing you’re pleased with your purchase truly means a lot to us.
We’re also glad that our personalized follow-up added to your experience. Providing excellent customer care is one of our top priorities, and we’re always here to ensure everything is perfect with your order. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!
Good customer contact; but poor quality item
Contact with modernity has been really positive.
Unfortunately the quadruple trouser/garment hangers, don't live up to the same quality, as the back up team.
Bought four to save room in my wardrobes;Flimsy, thin and Poor quality.
1 de setembro de 2024
Opinião espontânea
Resposta da Moderny
Thank you for your feedback! We're thrilled to hear that your overall experience with our company has been positive. Our goal is always to deliver excellent service, and it’s encouraging to know that our support team has met your expectations.
However, we’re sorry to hear that the quadruple trouser/garment hangers did not meet the same standard. We understand how important quality is, especially when it comes to optimizing wardrobe space. Your feedback about the hangers being flimsy and thin is valuable, and we’ll make sure to pass it along to our product team for review. If there’s anything we can do to assist you further, please don't hesitate to reach out.
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