SIIL Ostomy™ Life Changer Ostomy Clothing Opiniões 

81
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I thought I was having a bad experience with SIL. Using the website instructions for measuring the size for a belt I ordered. Received the belt and it was to large so I returned for correct size. Ther... Ver mais

Classificada 5 em 5 estrelas

I was looking for a product to hold my pouch after surgery in 2022 and I found the Siil Ostomy site. I ordered one to see if it was a good product to fit my needs. Four years later, I own seven wraps... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ich nutze schon seit Jahren die Siil Stomagürtel. Sie sind super bequem. Lassen sich durch den Klettverschluss super anpassen. Richtige Grösse bestellen natürlich vorrausgestzt. Bei mir L(ich bin norm... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

The attaching system is a Velcro (hook and loop) style that snags on to other clothing fabric and is difficult to adjust correctly without snagging because the hooks and loops are shaped square versus... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa
  2. também em
  3. Loja de lingerie
  4. Loja de moda feminina
  5. Loja de roupa interior

Escrito pela empresa

SIIL Ostomy makes clothing and accessories for people who live with a stoma. Belts, covers and everyday pieces designed so a pouch sits securely and looks like clothing, not medical kit. What we make. Ostomy belts that hold a pouch in place without digging in. Covers and wraps that sit under ordinary clothes. Support pieces for the first weeks and for everyday wear, in sizes that cover a first pouch through a settled routine. We ship worldwide. Orders leave our warehouses; if a size or a delivery is wrong, write to hola@siilostomy.com. A person on the team answers — Maria or Ana. SIIL Ostomy. Fashion made for life with a stoma.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

81 opiniões

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4,3

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78 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Der Bikini sieht echt klasse und ist super praktisch bei großen Beuteln

Der Bikini sieht echt klasse und stylisch aus. Der Beutel ist nicht sichtbar und sicher in der Innentasche der Bikinihose verstaut. Da ich einen großen Beutel trage, kann also nichts verrutschen und unten aus der Hose schauen.
Die Qualität ist gut. Durch die verschiedenen Modelle der Badebekleidung findet jeder, einen für sich, stylischen Bikini/Badeanzug. War ein sehr guter Kauf.

25 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Hallo Irina, danke. Es freut mich, dass der Beutel in der Innentasche bleibt und nichts verrutscht, auch bei einem großen Beutel.

Maria
SIIL Ostomy

Classificada 5 em 5 estrelas

Ich nutze schon seit Jahren die Siil…

Ich nutze schon seit Jahren die Siil Stomagürtel. Sie sind super bequem. Lassen sich durch den Klettverschluss super anpassen. Richtige Grösse bestellen natürlich vorrausgestzt. Bei mir L(ich bin normal schlank) passen die Gürtel perfekt. Trägt man im Winter dickere Klamotten lässt sich das mit dem Klett super ausgleichen. Den nötigen Halt für den normalen Alltag haben sie auch. Für schwere arbeiten( zb schwer heben) würde ich evtl. etwas anderes nehmen. Leichte Gartenarbeiten wie zb Rasen mähen Unkraut lassen sich damit aber hervorragend machen weil die Gürtel schön flexibel sind. Versand usw klappt auch seit Jahren tadellos. Würde ich immer wieder kaufen!

25 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Hallo Marco, danke. Dass die Gürtel seit Jahren sitzen, sich mit dem Klett anpassen und beim leichten Arbeiten mitgehen, freut mich.

Maria
SIIL Ostomy

Classificada 5 em 5 estrelas

Great Customer Service

The product I ordered was too big, even though I measured. I returned it for a smaller size and found that I had to pay a fee for the shipping label. That did not make me very happy since I had read that "the first size exchange is free." However their customer service department refunded my shipping label fee, which was so nice.

18 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Hi, thank you. I'm glad we refunded the label after the size change, and I'm sorry the first size was off.

Maria
SIIL Ostomy

Classificada 5 em 5 estrelas

Stoma belts

In total, I have purchased 3 belts over the course of about 1.5 years. Both the product and the communication with the company are highly commendable.

25 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Hi Zoki,

thank you. Three belts over a year and a half, and a kind word about how we write back, means a lot to us.

Maria
SIIL Ostomy

Classificada 5 em 5 estrelas

Sitzt perfekt und sieht gut aus

Mir gefällt am besten, dass sich die Wäsche nicht nach unten rollt und auch bei einer Taille dort bleibt wo sie soll. Außerdem ist der Stoff schön und trägt sich angenehm auf der Haut. Bestelle mir noch mehr von Siil!

25 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Hallo Stefanie,

danke. Es freut mich, dass sie sitzt und nicht runterrutscht, und dass sich der Stoff gut anfühlt.

Maria
SIIL Ostomy

Classificada 5 em 5 estrelas

I bought on Amazon for my father

I bought on Amazon for my father, ostomy belt and he liked it so much. Ana for customer support helped us with the sizing and so far all is good. Thanks

12 de outubro de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Sanc, thank you. Hear this about your father means a lot to us, this is what is all about. :))

If you need anything else, please contact us again and Ana in hola@siilostomy.com

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

Prompt delivery

Prompt delivery, good customer service and a product that is a game changer.

6 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Linda, thank you. Hearing that it is a game changer means a lot to us. Most of our team lives with an ostomy too, so we know how much the right piece can change a day.

If you ever need another size or have a question, write to hola@siilostomy.com and I will help you myself.

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

This was an extremely easy experience

This was an extremely easy experience. The ordering process was great, they communicate well and checked with me several times to check out my happiness with the product.

1 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Brenda, thank you for taking the time to write this. We check in after an order on purpose: getting used to a stoma takes time, and the fit matters. I am glad it all went smoothly for you.

If anything changes or you need a hand, write to hola@siilostomy.com and I will look at it myself.

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

Culotte tissu très doux

Culotte taille haute avec un tissu très doux

1 de outubro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Bonjour Patricia, ici Maria, de SIIL.

Merci. Un tissu doux et une culotte qui tient, c'est exactement ce qu'on cherche à faire.

Si un jour vous avez besoin de nous, écrivez à hola@siilostomy.com.

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

Great experience

Great experience. The product suits perfect and is worth every cent. The team is very close to the customer. Also in the after sales process (I did not need to return anything but they made sure that i would have known what todo if needed). Clear recommendation without any "but"!

30 de setembro de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Elmar, this is Maria from SIIL.

Thank you. A clear recommendation, with nothing to add, is the one we hope for. I am glad the piece fits and that you knew where to come if something had needed a look.

If you ever do need us, write to hola@siilostomy.com.

Maria, SIIL Ostomy

Classificada 1 em 5 estrelas

Buyer BEWARE

I have been trying to get refunded for my order that never arrived since July. Back and forth with emails and chatbots on their website with no luck. This honestly feels like a scam at this point.
Order number 122412 for reference. First out of stock, then issue with my address, now they send me tracking notifications but it hasn’t moved since August. They said they would refund and send me a confirmation but that wasn’t sent either! Buyer Beware!

23 de setembro de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Michelynn, this is Maria from SIIL.

Order 122412 is refunded in full. The card shows two credits, not one: 46.99 USD on 27 August, and 53.98 USD on 24 September. Together that is 100.97 USD, the whole order.

Your note here is from 23 September, the day before that second credit. Please check the same card you paid with. If either credit is missing, write to hola@siilostomy.com and I will look at it with you.

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

In addition to the product being…

In addition to the product being extremely well-made, highly functional, and comfortable, the customer service from ordering to delivery, and the ongoing communication and support from Siil has made the transition to living with an ostomy smooth.

1 de setembro de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Valerie, this is Maria from SIIL.

Thank you. Well-made and comfortable is the bar we work to, and I am glad the people on the order were part of that.

If you ever need us, write to hola@siilostomy.com.

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

Siilostomy understands me.

8 de setembro de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Thank you. Clothes that work for a real day — that is the work.

If anything ever needs a hand, write to hola@siilostomy.com and we will look after you.

Maria, SIIL Ostomy

Classificada 1 em 5 estrelas

Empty promises and bank account

I have written many emails, chatted through the bot and result was a cancelled order without a refund. Silence! I sent and email and attached a copy, it the end result is satisfactory I will update my review. Nobody should have to go through the added stress of dealing with companies who promise and don’t deliver. Recovery is hard enough without this added stress.

Hello,
I am following up with my order number 125818. For over a month I have been expecting a package that not only was going to help me adjust to a new lifestyle, but one my nursing team praised, and recommended. I am extremely disappointed in the fact that not only has my ordered been cancelled, but that I also haven’t received a refund of almost $200. This may not be much money to you, but on disability I only receive a small portion of income it is all I have, and I invested it in your products. I trusted the word of my nursing team; I stayed in contact with, who I should have known were not customer service people, but AI robots that have been misleading me along. I would still like the products I ordered with the promise of the Ostomy protector for my inconveniences. I would also like this order expedited. Please note, my surgeon and Ostomy nurses work at the biggest and best colorectal center in all of Boston MA. So far, I have nothing positive to report back to them regarding my experience with this company. I will report my experience back to them and recommend they refer their patients to look elsewhere. Recovery is hard enough, patients should not have the added stress of dealing with a company who claim to care for their customers, but actions tell a different story. Please respond so I am aware you received this email and also with a resolution.

1 de agosto de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Amy, this is Maria from SIIL.

You are right. You paid on 1 August. The order was cancelled and the money was not sent back. That should not have happened.

What is done now: the replacement, order 129344, was delivered on 19 September to 29 Arlington St, Merrimack. UPS 1ZK11711YN88070004. If that parcel is not what you still want, write to hola@siilostomy.com with Maria in the subject and I will put the 184.95 USD back instead.

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

Rychlost reakce a vrácení ceny…

Rychlost reakce na základě mé recenze na Trustpilot dne 27. srpna 2026 a vrácení ceny nedodaného zboží. Irena H.

3 de setembro de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Ireno, tady Maria ze SIIL.

Děkuji, že jste napsala, že vrácení peněz dorazilo. To jsme chtěli napravit.

Kdybyste nás ještě potřebovala, napište na hola@siilostomy.com.

Maria, SIIL Ostomy

Classificada 1 em 5 estrelas

Muy mala experiencia

Muy mala experiencia. Tenía un código del 20% y solo me aplicaron un 10%, además de tener envío gratuito. Necesitaba el pedido con urgencia y, pese a ser un envío de 24/48 h, pasó más de una semana sin responder. Cuando reclamé tanto el descuento como el retraso, acabaron cancelándome el pedido. Muy poca seriedad y pésima atención al cliente.

16 de julho de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

David, soy Maria, de SIIL. Tienes razón y lo siento.

Un código del 20% que se aplica al 10% es un fallo nuestro, no letra pequeña. Un envío anunciado en 24/48 horas que tarda más de una semana sin que nadie te responda tampoco tiene defensa. Y cancelarte el pedido después de que reclamaras es la peor forma de cerrar el asunto.

No consigo localizar tu pedido con el nombre que aparece en la reseña y no quiero inventarme los detalles de tu caso. Escríbeme a hola@siilostomy.com con "Maria" en el asunto y tu número de pedido, y me ocupo yo personalmente.

Maria, SIIL Ostomy

Classificada 4 em 5 estrelas

I have ordered 3 times from Siil, No luck!

I have ordered 3 times from Siil, twice on Amazon and once through their website. Amazon Orders never came and I eventually was refunded. The third order was through their website and a few hours later I get an email saying the item is out of stock and to choose a replacement. There were none available. My choice is to wait or get a store credit, no option for a refund.
Updated 9/3/26 Siil has been in contact and I did receive what I ordered, even after getting a refund through PayPal. The item had already been shipped and they told me to keep it as a gift because of the problems. I changed my review from 1 star to 4 stars based on their customer service and good intent. My wife likes their product so I will probably order again.

17 de agosto de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Norb, this is Maria from SIIL. You are right and I am sorry. You tried three times since June and we let you down three times. The first Amazon order was cancelled because we had no stock. The second was sold while our stock was already at zero, so it was late and Amazon refunded you. On our website you paid and four hours later got an out-of-stock email with no refund option. That option should have been there.

What has happened since: your payment was returned in full on 30 August, and the panties you ordered still shipped and are with UPS in Rochester now. Please keep them, there is nothing to pay.

What I am changing because of your review: a refund is now one of the choices on that out-of-stock page, and we stop selling sizes the warehouse cannot pick. If anything about this is still not right, write to hola@siilostomy.com with "Maria" in the subject and it reaches me.

Maria, SIIL Ostomy

Classificada 5 em 5 estrelas

Product is amazing!!!

Product is amazing! Quality and comfortable.

29 de julho de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Thank you, Christy. Comfortable is the hardest part to get right, so hearing it from someone who wears it every day means a lot to the people who make these.

If anything ever needs a hand, write to hola@siilostomy.com and we will look after you.

Maria, SIIL Ostomy

Classificada 3 em 5 estrelas

Les bandeaux semblent être de bonne…

Les bandeaux semblent être de bonne qualité et sont très beaux.
Cependant, sur l’annonce et dans certains commentaires, ils sont présentés comme des bodies alors qu’il s’agit de simples bandeaux avec culotte intégrée.
Peut être faudrait-il modifier le descriptif?

29 de julho de 2026
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Bonjour Sandrine, ici Maria, de SIIL. Merci pour votre message, et vous avez raison.

Un bandeau avec culotte intégrée n'est pas un body, et notre annonce ne doit pas laisser croire le contraire. Nous corrigeons le descriptif.

Merci d'avoir pris le temps de nous le dire plutôt que de simplement renvoyer le produit. Nous sommes contents que la qualité vous plaise.

Maria, SIIL Ostomy

Classificada 1 em 5 estrelas

Deshonestos...evitar.

Dado que la situación nueva y compleja que afrontan las personas con estoma ya es difícil cuando uno se encuentra con una compañía que promete ser profesional,empática y " rápida"....(dos días por un envío) pues se ilusiona.Pero resulta que nada de eso es cierto, tardaron desde el 14 de junio hasta el 28 de julio en solucionar los múltiples problemas que me causaron. Unas veces me decían que faltaba uno de los tres productos que había pedido para luego decirme que faltaba otra distinto...no llegó nada hasta la primera semana de julio,y con tan mala suerte que el bañador que tanto necesitaba no me valía...claro que las instrucciones de cómo tomar las medidas son muy poco adecuadas,luego la odisea de la devolución, yo lo avisé a los quince minutos de recibir el producto,y lo envié a la mañana siguiente del modo que siilostomy me había indicado. Luego me decían que no lo habían recibido,y además que el importe a devolver era unos 31 euros menos de lo que yo había pagado por el bañador que costaba 119 con algo, pedí explicaciones, nunca se me dieron, y ahora cuando por fin ha llegado el último producto,que es horrendo,( el cinturón) y se me ha devuelto mas o menos lo que correspondía,pues quería advertir a las personas como yo, con estoma, que no se les ocurre usar la pagina ni comprar los productos de siilostomy. No se hacen responsables, no son profesionales y deshonestos.

14 de junho de 2026
Opinião espontânea
logótipo da SIIL Ostomy™ Life Changer Ostomy Clothing

Resposta da SIIL Ostomy™ Life Changer Ostomy Clothing

Susan, soy Maria, de SIIL. Tienes razón y lo siento.

Desde el 14 de junio hasta finales de julio te dijimos primero que faltaba un producto y luego otro, no te llegó nada hasta julio, el bañador no te valía y la devolución fue otra carrera de obstáculos. Nada de eso deberías haberlo vivido.

Sobre el importe, que es lo que nadie te explicó: el bañador figuraba a 119,99 euros, con el descuento aplicado pagaste 112,65, y 112,65 es exactamente lo que se te devolvió el 28 de julio. Pediste esa explicación en su momento y no te la dimos. Eso también estuvo mal.

Si el cinturón tampoco te sirve, escríbeme a hola@siilostomy.com con "Maria" en el asunto y lo resolvemos.

Maria, SIIL Ostomy

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