Simply Log Cabins Opiniões 

Terrible service, damaged item, customer service don’t care, communication completely stops. I’ve had this cabin for 1 week now and I can’t do any work on it due to missing pieces and damaged items. Emails and calls to customer service, no one cares. Avoid!!! Edit: I’ve just had an extremely unprofessional email from Lewis: Sales manager whom must have typed his email whilst emotionally flooded I followed this up with an a phone call straight away. Lewis was extremely rude, show no empathy for my situation. Said the damage was minor and had no accountability for the situation. I had builders in to construct the cabin and I’ve had to use the damaged parts. Not structural but still cosmetic, I’m saddened that this issue could not have been resolved with an offer of compensation. Such a shame. But my advice would to be to use someone else instead. Note: based on the conversation I have just had with Lewis, Simply Cabins will respond to this review to discredit it. I assure you, this information is factual. Thank you for taking the time to read this review.

Fantastic Log Cabins & Great Customer Service
We’ve recently purchased five log cabins for our forest school provision, and we’re absolutely delighted with them! The products are amazing—strong, well-built, and perfect for what we need.

Customer service from Lewis was great—he was really helpful throughout the process. The delivery service was also good; most of the time, we were kept well informed, although we did have to chase up communication on a couple of occasions.

Overall, a brilliant experience and we would definitely recommend them. Thank you again!

I recently purchased a summerhouse, and I couldn’t be happier with my decision. From the moment it arrived, I was impressed by the quality of the materials and the craftsmanship. The structure is sturdy, beautifully designed, and blends perfectly into my garden, creating a peaceful retreat for relaxation and entertaining.

The assembly process was straightforward, thanks to instructions and well-prepared components. The spacious interior offers plenty of room for furniture, making it an ideal space for reading, working, or simply enjoying nature. The large windows allow for great natural light, adding to the airy and cozy feel.

What impressed me most was the customer service – helpful, responsive, and committed to ensuring everything was perfect. The summerhouse has exceeded my expectations in both aesthetics and functionality. If you're looking for a high-quality, stylish, and durable summerhouse, I highly recommend this one!

Really impressed with the whole end to end process of buying my new sauna and the on line service and communication I had. Always helpful and acted fast when I had questions, thank you Lewis top marks…

Customer service pre-purchase and throughout the manufacturing was excellent. Lewis was warm and friendly, and gave regular updates as well as answered all my questions.
Delivery was easy and straight forward and well packaged with no damage to the sauna kit. It had been very well waterproofed so was able to sit outside for a month in Scottish winter weather before construction with no issues at all.
Construction was easy with clear and easy to follow instructions provided (we self built the final product).
Very happy in all respects.

Having shopped around for a garden office we found Simply Log Cabins had a very good price for what we wanted (Palmako Andrea) and we took advantage of a Black Friday offer to reduce the price further. Not knowing where to start with what to consider when thinking about how and where to install it and considerations around insulation and finishing we found Lewis at Simply Log Cabins to be really helpful, responsive and friendly along the way. The buying experience was really straightforward and they referred us to a trusted fitter who came and did a great job too.

We are really happy with our garden office and I am glad to recommend Simply Log Cabins to friends who have seen ours and are now considering getting a garden office themselves and to others on here also.

Nice company to deal with and very happy with our purchase!

The company is nice enough when it comes to selling something and answering emails but not when it comes to resolving much.
I bough a garage where the walls wobble in the slightest wind (and in a strong wind you think they will come apart). The felt tiles started to blew off within days. The doors bow under their own weight (as the two hinges are not sufficient). And the lock didn't turn up with the rest of the kit.
On the plus side they did get a lock sent from the supplier within days (for me to install) when I pointed out it was missing.
But my concerns about the design were dismissed.
They blamed the installers for not fixing the roof properly and the installers blamed the design.
I have ended up having to sort all of it myself at my expense.

The product arrived quickly and was well made with clear assembly instructions. It is now up and looks great - very happy

Fast delivery and excellent service. I haven't built the polytunnel but I think it will be alright. Thank you. I recommend this seller.

Easy to order, well described product and excellent delivery service

Brilliant product high quality material looks great and very sturdy prompt and secure delivery with easy to follow instructions, I would certainly recommend them.

We had a great experience ordering our log cabin with Simply Log Cabins. It was just as described, was delivered when requested with absolutely no problems. We love it.

Easy ordering and great delivery.
We were able to book our initial delivery and then able to move the date forward when works were completed ahead of schedule.
Arrived well packed and in a good order to build.

Service was good. The cabin was delivered at the appointed time and all was in order. We love the cabin! It is spacious and perfect for our needs! A quality product which we hope will give many years of service, and at an excellent price!
4 stars rather than 5 simply because it arrived later then planned, ( by a couple of weeks), and we had to make several phone calls to the company when they had promised to call us back but didn’t.But all in all a good company and good service. Would use this company again.

The Log Cabin ordered before season but get very late after season without excuse much after the deadline
Plenty of parts damaged or curved after contact Gudrum office absolutely lax response
The worst experience I got with the roofing not recommended at all they sent me a roofing tiles but no seal and nails after I contacted them and ask for return possibility absolutely lack of interest where is the law about 28 days if the customer not happy I don’t know….
Never ever again Gudrum

Leaking log cabin. Useless seals supplied but fault continues. Company now refuse to respond to e mails requesting their next course of action. Deplorable customer service.

Bought Ines 1 summerhouse back in August.
Delivery was stress free. Had our Summerhouse professionally installed by independent joiner.
Mounted on “floating” wooden base. Joiner has done a superb job and said he was impressed by fit and finish of all components. Result is lovely, with a cosy,warm , draught free and waterproof building. Also very quiet and a cosy oasis in our garden . Absolutely love it, and excellent value overall.
Alan Gilbertson Broughty Ferry, Scotland

From ordering, speaking to a very helpful team at Simply Log cabins, to the delivery everything went smooth and great. The delivery guys were great, we have a large area out the back of our garden, they delivered it round to that area from the front of the house, above & beyond.
The Cabin was well stacked and packed.
Instructions were generic for a few of the cabins, so recommend reading them fully before starting to make sure you have the right ones.
Installation and putting together was straight forward and our cabin The Norland Warrington 13x8 Feet.
It took 6 hours to get the base & Walls up & then another 5 hours the next day to complete the roof, floor & add the felt.
We were advised by a family member that had built one to make sure we got the sealant on and made it waterproof as we built.
The cabin is fully operational, water tight, it has been insulated, we have run power in and it is a utility room and office space for 2 people.
We are absolutely made up with the cabin, it has cost less to buy and kit out than other outdoor solutions available.
It was really easy to follow instructions and put up, my husband done it all by himself.
The only worry we had was there were a few screws and nails left over, which is always a ohhh no moment. But we realised it was like the instructions the packs were for other log cabins also.
Only regret is I didn't order a bigger one as it is so lovely.
Highly recommend if you are looking for a outside space that has character & easy to build.

Delivery on time, all parts present & correct,good admin & excellent technical advice when needed.Cabin looks great.

Order 3000001542.

Delivery took almost twice as long; no one communicated updates until I enquired myself. No reason given, no apologies nor gesture of goodwill. We are talking several weeks delays not a couple of days.

I secured a professional builder whom I have been trusting for years and used to build sheds to build mine.

Start of the build, evidence of two missing Fascia. No time to wait for new delivery. We had to buy locally ourselves. I am waiting for refund.

End of the build, here are the builders comments - they were two of them.
1) A number of batons had to be joined together to create a stronger beam - it would be more cost effective & stronger to supply the correct size wood timber.
2) A number of batons had to be cut to add length to another baton to create the required piece - it would be more cost effective, stronger & neater to supply the correct size wood timber.
3) Wood work required to cut slots to support beams - this should be pre-made before delivery to avoid any issues etc.
4) A number of the wooden parts were not true/warped.
5) The timber in general appears to be unseasoned producing a lot of sap.
6) The door supplied is distinctly warped.
7) Fixings for doors (catches etc) are way too small to be reliable.
8) All fixings (screws etc) should come in separate identifiable bags by size not just all jumbled in one.
9) The instructions are not detailed enough where exact dimensions are required to cut wood in relation to the location. Increase the size of the image to add more dimensions in relation to the precise location.

I shared photo evidence for the above warped door, and I will have some left over wood from the cuts.

All this meant, it took my builder and another builder 2 full days to build diligently. so a grand total of 4 days to build a shed with the financial implications this means.

I shared the feedback with SimplyLog cabin customer service team and they are acknowledging nothing, in essence saying the builders did not know what they were doing, and that they are in no wrong.

I am rather flabbergasted by the lack of acknowledgment, and even more so in front of evidence.

I will not be buying from them again and will recommend others not to buy from them.

Such a shame.