Great customer service with personal updates from ordering to delivery. Very quick and on time delivery by friendly courier. Very well packaged with no bits missing! The Palmako Emilia greenhouse wa... Ver mais
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Outstanding customer service/care. We had a delivery issue, it was rectified straight away. Thank you so much to Gemma, extremely professional and helpful. So pleased with the log cabin, great price,... Ver mais
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Easy to order and customer services were ok. Got sent wrong shed and 2 roof panels were smashed. Quick replacement but I had to wait over a week for pallet to be uplifted from my driveway.Did not... Ver mais
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Ordering was easy and the price was competitive. Shed was delivered as arranged by two very helpful delivery drivers. All parts were present as listed. We found construction of the shed quite difficul... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Interest Free Credit available on many Log Cabins building kits, or £100.00 Deposit. Superb Value and excellent Quality! Contact Simply Log Cabins Today.
Informações de contacto
NG24, Newark-on-Trent, Reino Unido
- www.simplylogcabins.co.uk
4,2
Bom
167 opiniões
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Crappie attitude and standards
What a company! Cabin delivered a week late , potentially not their fault but then tried to charge me for redelivery. Five six pieces of wood not fit for purpose, one piece had been taped up and sent broken, but obviously quality control is very important and no one has tape on the factory floor🤔Informed by company well its not weight bearing so what's the problem, and it will be a 4 to 6 week wait for said piece of wood which is the first piece to put down. Now September an still waiting, last email on 27/8 ignored. Crappie attitude towards others hard earned money, as long as its in their pocket, they couldn't give a dam. Don't bother
6 de setembro de 2024
Opinião espontânea
Resposta da Simply Log Cabins
Hi Kris,
We are sorry that you had some issues with your delivery and that we had to order you some replacement boards. Your cabin was manufacturered in Estonia and unfortunately this meant that we were unable to get you the bards instantaniously. Now that your spare parts are with you, we hope you complete your build without further issue and get many years enjoyment from your cabin.
Kind Regards
SimplyLogCabins
Lasita Edinburgh 1 log cabin
I ordered a Lasita Edinburgh 1 log cabin, the company were helpful on the phoneline advising on technical details.
There were no installation instructions except for a printed check list and my builders would have liked some written instructions with the delivery, they struggled to identify the smaller pieces of wood and put the windows in upside down!
Otherwise the cabin is sturdy and the quality is good to for the price. Be aware that no insulation for the floor is available to purchase from the company, I was advised to buy this from a builders merchant which we did.
23 de agosto de 2024
Resposta da Simply Log Cabins
Dear Lynn,
Thanks for the feedback. Glad you are happy with both our service and your Edinburgh / Scotland log cabin. Thanks also for the steer on instructions. We hope that you get many years of enjoyment from its use!
Best Regards
SimplyLogCabins
Part missing which couldn't be replaced.
12 de agosto de 2024
Resposta da Simply Log Cabins
Hi Michael, I am sorry that there was an issue with a missing part from your green house. We hope that the partial refund provided compensated for any inconvenience suffered and that you will get many years good use out of your building.
Best Regards
SimplyLogCabins
Great service
Great service , cabin was delayed but I was kept informed. Went together well, although weather was a pain. Had one problem which an email sorted out(how to change direction of lock ). Really pleased with product (Baltimore)
16 de agosto de 2024
Resposta da Simply Log Cabins
Dear Peter,
Thanks for the feedback. Glad you are happy with both our service and your Baltimore log cabin. We hope that you get many years of enjoyment from its use!
Best Regards
SimplyLogCabins
Great company. Good value.
Great company, really helpful when I changed my mind on the building I wanted. Really good value and well made cabin. Instructions were OK but as a joiner I would say it would not be for the novice.
22 de agosto de 2024
Resposta da Simply Log Cabins
Dear Nick,
Thanks for the feedback. Glad you are happy with both our service and your Melanie log cabin. We hope that you get many years of enjoyment from its use!
Best Regards
SimplyLogCabins
Resposta da Simply Log Cabins
Dear Carl,
Thanks for the feedback. Glad you are happy with both our service and your summer house. We hope that you get many years of enjoyment from its use!
Best Regards
SimplyLogCabins
I was having problems with contacting…
I was having problems with contacting the fitting team .It Would help some of your customers to talk to them .when having problems with emailing them.thank you.
9 de agosto de 2024
Resposta da Simply Log Cabins
Dear Glen,
Thanks for the feedback. We hope that you get many years of enjoyment from the use of your Argyll log cabin. We will pass on your feedback regarding the fitting team to the manufacturers, Shire, who do this work themselves.
Best Regards
SimplyLogCabins
Very helpful regarding delivery and…
Very helpful regarding delivery and switched to smaller truck to facilitate our access on site.
I think those self-building the cabins would benefit from say a video tutorial of how to assemble it correctly. It took a lot of head-scratching to work out how some of the elements are assembled, and in which order. The building instructions are minimal and multi-language. Other than that the cabin is good quality and looks great!
22 de agosto de 2024
Resposta da Simply Log Cabins
Hi Colin, Thanks for the feedback. Good to hear that you are happy with your building. We will investigate video tutorials for assembly - thanks for the suggestion.
Best Regards
SimplyLogCabins
The instructions was appalling it told…
The instructions was appalling it told you what you got and what not to do but not how to build it.
15 de junho de 2024
Resposta da Simply Log Cabins
Dear Peter, Thanks for taking the time to leave us some feedback. We are sorry you had difficulty assembling your cabin. The Scottie cabin ihas for many years been one of our top sellers, and this is the first time we have had any negaitve feedback regarding their instructions. We will now review to see how they can be improved. Glad one of our experts, Lewis, was able to talk you through things on the phone at the time of you assembling it.
We hope you get pleasure out of your cabin for many years to come.
Best Regards
SimplyLogCabins
Good products , quick dispatch… Poor communication
I got an email that my order was dispatched last Tuesday . Upon following up with the company today , I got a response that I would be getting a tracking number in the next 48 hours which is great. However, to my astonishment, the delivery just randomly showed up with no warning (no phone call , no email , literally - NOTHING) today . Thankfully I worked from home but I can only imagine the aggravation if no one was home. Poor communication, especially I used DX delivery company before so I am not sure how no one made sure they’d send me a text or email when I can expect them … another thing is , there is absolutely no timescale for delivery on the company website , just says the most vague „as soon as possible” which can mean anything… to sum up, the price of the products was fairly low and I was lucky enough to be home but I could do with better communication…
22 de julho de 2024
Opinião espontânea
Resposta da Simply Log Cabins
Hi Elwira, Thanks for taking time to leave feedback. Your fencing came directly from the manufacturer and was despacthed by them. We will share your comments with them with a view to improving communication around deliveries. We hope your fencing project looks great and gives you many years of satisfcation. Kind Regards SimplyLogCabins.
5/5 Good quality product
14 de junho de 2024
Resposta da Simply Log Cabins
Hi Paul,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your Veronica Summerhouse.
We hope that it will give you many years of enjoyment.
Kind Regards
SimplyLogCabins
Gorgeous summer house
Gorgeous summer house, made so well too! Definitely not a garden shed sort of building. Great service too :-)
15 de julho de 2024
Resposta da Simply Log Cabins
Hi Christie,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your Bradfield Summerhouse / Log Cabin and the service offered. We hope that it will give you many years of enjoyment.
Kind Regards
SimplyLogCabins
Resposta da Simply Log Cabins
Hi Martin,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your purchase and the the service offered. We appreciate the Roger Garage Review from you. We hope that it will give you many years of use and enjoyment.
Kind Regards
SimplyLogCabins
You get what you pay for!
To be honest I didn’t pay a lot so I wasn’t expecting too much The aluminium frame work was fiddly but ok Unfortunately the plastic panels were not good and even the slightest breeze made them buckle even with the clips in place
I got round this by using gorilla tape on all panels to fix them to the aluminium frames and it is now fine
1 de julho de 2024
Resposta da Simply Log Cabins
Hi Wendy, Thanks for the feedback. We will pass on your comments to the makers of the Lean-to Greenhouse that you ordered. Best Regards SimplyLogCabins
Great communication regarding delivery
Great communication regarding delivery. Easy to assemble. Quality item and fantastic service and value for money.
15 de julho de 2024
Resposta da Simply Log Cabins
Hi Shirley,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your Scottie Summerhouse and the service offered. We hope that it will give you many years of enjoyment.
Kind Regards
SimplyLogCabins
Great service from start to finish
Great service from start to finish. Simple ordering system. Kept up to date with expected delivery times and day. Delivery driver was excellent and really helpful placing cabin off lorry and exactly where I wanted it placed on the drive. I did some research before hand and very competively priced and great product/log cabin. 100% excellent from ordering to delivery and wouldn't hesitate to order again.
13 de junho de 2024
Resposta da Simply Log Cabins
Hi Paul,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your cabin and the service offered. We hope that it will give you many years of enjoyment.
Kind Regards
SimplyLogCabins
Beautiful barrel sauna
Beautiful barrel sauna, easy to assemble. Only criticism would be the high sauna seat, which didn't fit in without taking first apart and then assemble it inside the sauna.
15 de julho de 2024
Resposta da Simply Log Cabins
Hi Mka,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your Sauna. We hope that it will give you many years of enjoyment. We will pass on your feedback regarding seat fitting to our factory. Thanks for that.
Kind Regards
SimplyLogCabins
Resposta da Simply Log Cabins
Hi Sue,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your Summerhouse. We hope that it will give you many years of enjoyment.
Kind Regards
SimplyLogCabins
Lovely quality wood
Lovely quality wood, really happy with my cabin, went up no problems, delivery guy very helpful - would definitely recommend this company
15 de julho de 2024
Resposta da Simply Log Cabins
Hi Miss Hussein,
Thanks for taking the time out to leave us feedback. We are glad you are happy with your cabin and the service offered. We hope that it will give you many years of enjoyment.
Kind Regards
SimplyLogCabins
Norland Scotland 1 Corner Building…
My Norland Scotland 1 Corner Building was delivered yesterday and the driver was very accommodating in positioning the delivery in my requested position.
Also a big thank you to Craig and his team for their excellent job in assembling the cabin today. Great professional job.
1 de junho de 2024
Opinião espontânea
Resposta da Simply Log Cabins
Hi Gordon,
Many thanks for taking the time to provide some feedback. We are pleased that everything went well and was to your satisfaction.
We hope you enjoy using your log cabin for many years to come.
Kind Regards
SimplyLogCabins
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