Sinclair Group - Bridgend Audi Opiniões 

183
•
TrustScore: 4.5 em 5

4,6

Tremain Road, CF31 2TZ Bridgend, Wales, GB

•

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Friendly & relaxed sales process with no pushy sales attempting to add products to the purchase. Able to take the vehicle on an extended test drive which, given a change from manual to auto, was ver... Ver mais

Classificada 5 em 5 estrelas

Excellent service. Very knowledgeable, helpful and polite personnel. I would strongly recommend Bridgend Audi. They go the extra mile for Customer satisfaction. They never once made claims which the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I could not believe how helpful the staff member called ALISHIA was throughout my visit . She was incredible printing out documents with images to determine what parts I had to order and all other hel... Ver mais

Classificada 5 em 5 estrelas

Great experience upgrading my car. Emailed Sinclair Bridgend Monday, phone call from sales Tuesday reporting car to my spec was in stock and arranged test drive for Wednesday, test drive completed and... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. Concessionário de carros usados
  3. Mecânica automóvel
  4. Oficina de carroceria

Sobre Sinclair Group - Bridgend Audi

Escrito pela empresa

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Informações de contacto

  • Tremain Road, CF31 2TZ, Bridgend, Wales, Reino Unido

  • 01656 602211

4,6

Excelente

TrustScore: 4.5 em 5

183 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 74% das suas opiniões negativas

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4,6

Todas as opiniões

(183)

2005 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent purchasing experience

Excellent purchasing experience - couldn’t be easier. Good deal on new car and trade-in. Great service from Martin, Andrew and Chris! Also didn’t have to wait long for new build car. Highly recommend.

14 de dezembro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Martin, Andrew, and Chris provided you with great service and helped make your car purchasing experience smooth and easy. Thank you for choosing us and recommending us. Happy driving!

Classificada 5 em 5 estrelas

Martin Parsons was extremely helpful…

Martin Parsons was extremely helpful and was not pushing to get a deal. He explained the workings of the Q2 clearly and would be there for me if I needed further help.

30 de novembro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for the positive review! We're thrilled to hear that Martin provided top-notch service and support during your visit.

Classificada 1 em 5 estrelas

Customer service non existent

After having an red warning light on my car today I am told by Audi Bridgend that I would have to wait until January/February before a diagnostic check and then get the repair done. If Audi are making cars with that many problems after having one for 35 years I will not be buying another one. Totally unacceptable customer service - if you can call it that!!!!

3 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great to deal with

Very easy to deal with and any queries quickly resolved. Well looked after through the whole buying process.

9 de novembro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you so much for your kind words! We always strive to provide a seamless and efficient buying experience for our customers. It was our pleasure to assist you and we are glad to hear that your queries were quickly resolved. Thank you for choosing us!

Classificada 5 em 5 estrelas

Great experience

Great experience. James was easy to deal with and always kept me up to date with the car.

24 de outubro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for your kind words! We're thrilled to hear that James provided excellent service and kept you informed throughout your car experience.

Classificada 5 em 5 estrelas

Andrew Llewellyn was very helpful and…

Andrew Llewellyn was very helpful and knowledgeable-a pleasure to deal with him

22 de outubro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for your kind words! Andrew strives to provide exceptional service and we are delighted to hear that he exceeded your expectations. We look forward to serving you again in the future!

Classificada 5 em 5 estrelas
logótipo da Sinclair Group - Bridgend Audi

Resposta da Sinclair Group - Bridgend Audi

Thank you for your kind words! We pride ourselves on providing top-notch customer service and it means a lot to hear that we are meeting your expectations. We appreciate your continued support!

Classificada 5 em 5 estrelas

Excellent

Excellent, friendly and professional service

22 de outubro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for your kind words! It's great to hear that our team provided excellent, friendly, and professional service. We appreciate your feedback and hope to see you again soon!

Classificada 4 em 5 estrelas

James was efficient helpful

James was efficient helpful, and informative.

2 de outubro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you so much for taking the time to leave us a review, James! We are thrilled to hear that our team was able to provide efficient, helpful, and informative service. We truly appreciate your support and look forward to continuing to serve you.

Classificada 5 em 5 estrelas

Excellent service as usual I’ve been…

Excellent service as usual I’ve been using sinclaires for 27 years between merc and Audi and would not deal with any other dealership 🥰🥰

12 de setembro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you so much for your loyalty and support for the past 27 years! We are always thrilled to provide top-notch service for our customers and we look forward to many more years of serving you and your vehicle needs.

Classificada 5 em 5 estrelas

Outstanding service

Outstanding service, I’ve used Sinclair Audi for about 10 years now and the service has always been exceptional from the sales team, front of house staff, service team, everyone, and this time was no different. I am delighted with my purchase and the team could not have done more to accommodate my needs, I highly recommend Sinclair garage’s.

12 de setembro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for being a loyal customer for 10 years! We are thrilled to hear that our team consistently provides exceptional service. It was our pleasure to accommodate your needs and we appreciate your recommendation. Happy driving in your new Audi!

Classificada 5 em 5 estrelas

New vehicle from Bridgend Audi

Bridgend Audi make purchasing a vehicle a pleasure. They are always welcoming and happy to advise no matter how trivial the query is.

3 de setembro de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for the kind words, we strive to make the car-buying experience enjoyable and stress-free for all our customers. We look forward to seeing you again.

Classificada 5 em 5 estrelas
logótipo da Sinclair Group - Bridgend Audi

Resposta da Sinclair Group - Bridgend Audi

Thank you so much for your positive feedback! We are thrilled to hear that our team was able to assist you in finding the perfect car. We appreciate your business and look forward to seeing you again. Happy driving!

Classificada 5 em 5 estrelas

Great customer service

Ease of sale and great handover with advice about the car.
Used Audi Bridgend for the last 10years as best customer service I have had.

3 de setembro de 2025
logótipo da Sinclair Group - Bridgend Audi

Resposta da Sinclair Group - Bridgend Audi

Thank you for your kind words! We are thrilled to have provided you with a seamless car-buying experience and appreciate your loyalty over the last decade. Our team strives to give the best customer service, and we are glad to have exceeded your expectations.

Classificada 5 em 5 estrelas

I recently purchased an Audi Q2 and had…

I recently purchased an Audi Q2 and had the pleasure of dealing with Hywel throughout the process. From the very first conversation, he was lovely, approachable, and incredibly knowledgeable about the car and the brand. He took the time to understand what I was looking for and guided me through the options without ever being pushy, which made the whole experience relaxed and enjoyable.

Hywel went above and beyond to make sure everything was seamless, from the test drive through to the final handover. I couldn’t be happier with both the service and the car itself.

If you’re considering an Audi, I would highly recommend speaking to Hywel – he made what could have been a stressful process an absolute pleasure.

29 de agosto de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for choosing Audi and for your kind words about Hywel! We strive to make car buying a stress-free and enjoyable experience for our customers. We are so glad to hear that Hywel was able to provide you with excellent service and help you find the perfect car. We appreciate your recommendation and hope you enjoy your new Audi Q2. Happy driving!

Classificada 5 em 5 estrelas

Very attentive and very knowledgeable…

Very attentive and very knowledgeable and helpful. Couldn’t do enough for me and made me feel at ease that I could ask the questions knowing I would get all the answers.

18 de agosto de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for your kind feedback. We’re so pleased to hear you felt well supported and at ease during your visit, and that our team could answer all your questions. We really appreciate your comments and look forward to welcoming you again.

Classificada 5 em 5 estrelas

Refreshing and Professional

Hywel has been fantastic from start to finish. No fuss and got us a new car within a week. We had previously used a rival company before Audi and the service was shocking. I’m so glad there are still genuine car dealerships who are friendly, professional and approachable such as Audi Bridgend and Hywel.

17 de agosto de 2025
logótipo da Sinclair Group - Bridgend Audi

Resposta da Sinclair Group - Bridgend Audi

Thank you for your lovely feedback. We’re delighted to hear Hywel made the process so straightforward and that you had such a positive experience with us at Sinclair Audi, Bridgend. Your comments will be shared with Hywel and the team — we really appreciate your recommendation and look forward to seeing you again.

Classificada 1 em 5 estrelas

What a disgrace of a company totally…

What a disgrace of a company totally unhelpful salesman lied to get his sale and the Sales Manager how rude and sarcastic on the phone , they got the car wrong told me it was the same as my old one now trying to get out of it and never mentioned the £99 until day of collection , don’t want to change the vehicle yet there mistake to cover the salespersons backside would never recommend and wouldn’t buy a vehicle from Audi Bridgend again disgrace now they got the sale they don’t care am unhappy and they ain’t bothered avoid avoid avoid , they also never mentioned the extra tax I had to pay refused to give me a refund on it and been trying to change this vehicle over 2 weeks with no communication only e mail to say they will look into I have contacted trading standards a solicitor and also the motor Ombudsman they are covering there backsides and I want this vehicle changing ! Martin Nixon was the salesperson and Stuart price the so called sarcastic Sales Manager !Disgusted

31 de julho de 2025
Opinião espontânea
logótipo da Sinclair Group - Bridgend Audi

Resposta da Sinclair Group - Bridgend Audi

Thank you for your review. We are sorry to hear about your concerns. Your complaint is being handled through our formal process, and a copy of our policy has been shared with you. We will remain in contact with you directly as this is looked into.

Classificada 5 em 5 estrelas

Perfect

Purchased an Audi A5 coupe recently from
Audi Bridgend . I must say it was an extremely good experience. The sales exec I dealt with ( Hywel ) was excellent and even came to work during his holiday to do the handover.

Car is amazing and I would highly recommend this company .

2 de agosto de 2025
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Resposta da Sinclair Group - Bridgend Audi

Thank you for sharing your experience. We’re so pleased to hear Hywel went the extra mile to make your handover special and that you’re enjoying your new Audi A5. We really appreciate your recommendation and look forward to welcoming you again in the future.

Classificada 5 em 5 estrelas

Helpful and patient

Nick was very helpful at Bridgend branch .

30 de julho de 2025
logótipo da Sinclair Group - Bridgend Audi

Resposta da Sinclair Group - Bridgend Audi

Thank you for your feedback. We’re glad to hear Nick was able to assist you, we’ll be sure to share your comments with him.

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