Excellent communication from every person I’ve spoken with / dealt with, very friendly and helpful. Do what they say they’re gonna do, more than pleased with my dealings with Sinclair Group - Neyland... Ver mais
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Leia as opiniões dos outros
I have been attending for a few years now regular service and yearly mot for my Audi. Always welcomed with professional friendly staff and updated about work being done, costs etc. prior to being carr... Ver mais
A empresa respondeu
We have recently changed our car and purchased an A4 Avant. The whole process was very easy and relaxed. There was no hard sell, and no pressure. The sales person Martin was very knowledgeable havi... Ver mais
A empresa respondeu
The member of sraff was really helpful, he went at my pace, answered all the questions I had, and made the whole experience of buying a car very straightforward.
A empresa respondeu
Informações sobre a empresa
Sobre Sinclair Group - Neyland Audi
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
1 Havenbridge Road, SA73 1QY, Neyland, Reino Unido
- 01646 602211
4,7
Excelente
100 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Don’t know what the rest of the group…
Don’t know what the rest of the group is like but my experiences of the business in Neyland is absolutely shocking, receptionist who knew it all, deadlines not achieved, unless you buy a brand new vehicle there, they really don’t want to know you.
19 de setembro de 2026
Opinião espontânea
Resposta da Sinclair Group - Neyland Audi
We’re sorry to hear about your experience and would really like the opportunity to discuss this with you further.
Could you please email your contact details to our Head of Business at d.nicholas@sinclairgroup.co.uk, He would like to reach out to you personally to understand what has happened and discuss your concerns. Kind Regards, Sinclair Group
The member of sraff was really helpful
The member of sraff was really helpful, he went at my pace, answered all the questions I had, and made the whole experience of buying a car very straightforward.
27 de agosto de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for the positive feedback! We are happy to hear that our staff member made your car buying experience straightforward and enjoyable. We appreciate your business and look forward to seeing you again in the future. Kind Regards, Sinclair Group
Resposta da Sinclair Group - Neyland Audi
Thank you for the 5-star review, James! Will make sure to pass this onto the Audi Team. We appreciate your business and hope to see you again soon. Kind Regards, Sinclair Group
No pressure but very helpful
No pressure but very helpful . Dan was professional and friendly.
30 de julho de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for the great review, Mike! We strive to provide a helpful and pressure-free experience for all of our customers. Dan will be delighted to hear your kind words. We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
Resposta da Sinclair Group - Neyland Audi
Thank you for your kind words, Malcolm! We appreciate your feedback and strive to provide our customers with the best service possible. We look forward to seeing you again in the future! Kind Regards, Sinclair Group
Great experience.
Very helpful and knowledgeable staff. Everything I needed to know was explained very professionally.
2 de julho de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your great review, Gary! Will make sure this is passed on to the VW Team. We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
Staff were really pleasant and helpful
Staff were really pleasant and helpful. Service completed promptly and thoroughly.
17 de junho de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your kind words, Olwen! We're glad our staff made your experience a pleasant one and that our service was completed to your satisfaction. We appreciate your business! Kind Regards, Sinclair Group
Resposta da Sinclair Group - Neyland Audi
Thank you for your kind words, Feruza! We're delighted to hear you've consistently had a great experience with us. We look forward to welcoming you back again soon! Kind Regards, Sinclair Group
The sales team was excellent and very…
The sales team was excellent and very helpful.
Dan James in sales set up my infotainment system and would recommend him to future customers.
I have a service contract signed up and except I will be notified in due course.
Kind regards
Elgan.
17 de maio de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for the positive feedback, Elgan! We're so glad our sales team, especially Dan James, was able to provide excellent service and help you set up your infotainment system. Thank you for choosing us! Kind Regards, Sinclair Group
I have been attending for a few years…
I have been attending for a few years now regular service and yearly mot for my Audi. Always welcomed with professional friendly staff and updated about work being done, costs etc. prior to being carried out. Excellent service and workmanship. Would definetly recommend.
22 de maio de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you your great review Lianne! We are so happy to hear that you have been satisfied with our service and workmanship over the years. Thank you for your continued support and recommendation! Kind Regards, Sinclair Group
I dealt with Dan James for Audi in…
I dealt with Dan James for Audi in neyland. He was very helpful and easy to get a hold of during the process of buying the car. Brilliant service
17 de maio de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your Great review Dewi! We're happy to hear that Dan provided you with excellent service and made your car-buying process smooth and stress-free. We appreciate your business and hope you enjoy your new Audi! King Regards, Sinclair Group
Resposta da Sinclair Group - Neyland Audi
Thank you for your kind words Mark! We are delighted to hear that you had a pleasant experience with our service and enjoyed our cappuccino. We appreciate your support and look forward to seeing you again soon! Kind Regards, Sinclair Group
Arrived a little early for the…
Arrived a little early for the appointment, but the car was checked in immediately .
Waited for the service in the coffee area.
Bought a paper from the petrol station next door and a coffee from Greggs.
By the time I’d read the paper and done a crossword, my car was ready. Can’t fault the service.
The car was running smoothly on the way home, I could tell that the car had been tuned up!
30 de abril de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your wonderful review Angie And Nick! We're delighted to hear you were checked in straight away and that the service was completed efficiently. It's great to know your car is running smoothly and that you noticed the difference on the drive home. We appreciate your feedback and look forward to seeing you again! Kind Regards, Sinclair Group
Customer care is average at best.
Customer care is average at best.
Aftersales care below par on a high end purchase. The condition of the vehicle below at point of sale.
Enquiring on a new vehicle and no call backs as agreed (sorry but I am not chasing you to buy a vehicle!).
24 de abril de 2026
Service Advisor Dave Evans was…
Service Advisor Dave Evans was excellent during my visit. He explained the scope of the service very well and kept me informed throughout.
Dave is a great asset to the company.
1 de abril de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your kind feedback. We're delighted to hear that Dave provided such clear communication and excellent service throughout your visit. I will make sure to pass this on to Dave and the Service Manager, we look forward to welcoming you again.
Helpful
The sales person who helped me was very helpful and professional,and made sure we were happy with the sale,and other very useful things,nothing seemed to much trouble,will have no hesitation returning to AUDI nayland,thankyou to BEN,
28 de março de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your kind review, Mrs Evans. We’re so pleased to hear that you received such helpful and professional service and that your experience was enjoyable.
I will be sure to pass your feedback on to the Audi team.
Booked in for two jobs ,one of which…
Booked in for two jobs ,one of which included a small amount of paint work.Initially advised that it would be in for two days. Surprised to receive a telephone call ,late in the afternoon, that both jobs had been completed and that I could pick up the car. Both jobs completed well .
27 de março de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your review David! Glad we could get everything sorted quickly and to your satisfaction. We appreciate you taking the time to share your feedback, and I will make sure to pass this on to the Audi Team.
Easy to arrange appointment and…
Easy to arrange appointment and reminders were useful.
19 de março de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for your kind feedback Mr Griffiths! We’re so glad you found the appointment process easy and the reminders helpful. We look forward to seeing you again soon.
Good friendly service
28 de fevereiro de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you so much for your kind words Martin! We're really glad you experienced good, friendly service — that’s exactly what we aim for. We look forward to welcoming you back again soon!
Exceptional service
I can't fault the service that I received from Dave and Morgan, it was exceptional. I certainly wouldn't hesitate to recommend them to anyone.
Thank you both so much
26 de fevereiro de 2026
Resposta da Sinclair Group - Neyland Audi
Thank you for taking the time to share your feedback Keith. We’re very pleased to hear that you were happy with the service provided by Dave and Morgan. Your comments will be passed on to them, and we truly appreciate your recommendation. Please don’t hesitate to get in touch if we can assist you again in the future.
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