SiriusXM Opiniões 

We called them so we could take my truck we sold off of the account and add the new one for 20 minutes they couldn't find my account after they sent me emails today lol they take money out of my account every month they found the account to take the money out of every month dont they it's getting ridiculous

I have had sirius xm for unlocking and locking my jeep wrangler, self start from inside etc etc and thats great. They tried to get me upgraded to a different service where I get roadside assistance towing, tire changes, and fuel delivery. What they dont tell you is, if you have a vehicle outside of 60k miles, nothing is covered. They basically just get you over to someone and you pay out of pocket 100%. Not sure what kind of service you actually get if you have a vehicle under 60k but nobody from sirius guardian knows what the coverage is. They just say here it is, we sell it, and now you have it. I talked to the roadside assistance company that sirius uses and they said themselves they don't do anything expect connect us to them. So long story short, sirius xm has deceptive practices and gets away with it buried in the fine print. They are losers and explains why they have 1 stars on all rated platforms.

SIRIUS SENT AN INVOICE FOR ONE AMOUNT, BILLED FOR A HIGHER AMOUNT, WHEN CONTACTED, AI INFORMED A PRICE INCREASE, WHEN I SPOKE TO A LIVE PERSON THEY SAID IT WAS TAXES, VERY FRUSTRATING,

SiriusXM deserves a MINUS 5 rating. Less than zero. SiriusXM set up a "free" trial account that I didn't ask for, don't need, and don't want. It insists that it may contact you by mail, phone, or email to discuss an account that you never wanted in the first place and which they set up without your express permission. To cancel the "free" trial, it claims you must up an account, which means they now have additional means ( email and phone contact info) with which it can continue to harass you in its effort to get its snout into your wallet. SiriusXM repeatedly violated Prohibitory Orders issued by the Postal Service, making an end run around those orders by using multiple addresses in Chanhasset, Minnesota and elsewhere. Its privacy invasions resulted in a $28 million class action settlement stemming from its making calls to people on do not call lists. Don't take this company's corporate kaka lying down. Fight back with BBB complaints and Cease and Desist Notices.

I am extremely frustrated with SiriusXM. Their pricing model is completely unfair, constantly forcing customers to call in and haggle just to get a reasonable rate. If you don't stay on top of it, they quietly hike your bill to an outrageous amount.To make matters worse, dealing with their customer service is a nightmare. The representatives make it incredibly difficult to cancel, giving you the runaround and ignoring direct requests. It shouldn't be this exhausting just to manage a subscription. I would not recommend this service to anyone until they fix their billing practices and treat their customers with respect.

Would rate minus 5 I canceled this service 2 weeks ago through their app and guess what the first of September they billed me. Anyway, I have been with Sirius radio for almost 20 years. They can shove it right up their butt.
Worse customer service of anybody .

In my opinion, SiriusXM is an aggressive and dishonest company, and I will never deal with them again. They offered me a deal in Sept 2024 - $6/month, which I took. Last year I called in Sept to renew, they said it was at the same price, so I said "OK." This September I called to renew, and the rep informed me that I had been paying $26.95 a month for the past year. I cancelled immediately upon finding this out. I should also mention that this rep was continually pushing me to renew throughout our conversation, using language that assumed I was renewing, etc. Goodbye Sirius! You will never, ever get another dollar from me.

I have tried Sirius XM a couple times now and both times ended up cancelling as I just don't think the news portion is what I was aiming for. Both times the cancellation process is horrible and aggressive. The first guy I spoke to ( Indian) told me there would be a $230 cancellation fee as per my contract. So I did not cancel but rather wanted to look up my contract first. There was nothing stating that so I called back a week later to cancel and the guy was rude. I asked him why he was trying to force me to keep it when I don't use it. And his response was not nice. I think I finally got it cancelled but that was yesterday and I've yet to get my email as promised that its been cancelled. They are overly pushy and offer all kinds of deals to get you to stay. Never again.

Having been a dealer, I've had Sirius since it's inception. The programming offered superior musical selection. After many years I took a hiatus. After my new truck purchase they offered a $4 p/mo charge. The year is up & they want to bump me to $27.74. There are many other sources so I refuse. Yet they persistently call & email. I thought I'd be courteous & speak to the rep. Wow what a mistake that was! The only thing I understood was his persistent & unprofessional hard sell.
In short, now a couple decades later, it's not even a shadow of the programming it once was nor is their huckster sales tactic.

I keep receiving calls from them. When I politely asked to be removed from their list, they hung up on me before I could finish my sentence. After this, I would never want to deal with such people or company again. How rude!

Terrible customer service. Plans are so confusing you can't make a decision. Can't speak to a live person. Service should be banned!

Reached out to renew through Sirius' Virtual Assistant Harmony today. A brief history which will shed some light on why I expected a very good deal. I have been a customer since the mid 90s when I first purchased an XM radio from Circuit City. Anyone remember them? I have been a member every year since. Wow, was I foolish!

So tonight, I am chatting about renewing with "Harmony". I tell Harmony, that I would like annual pricing for All Access (App Only) as I am looking to lower the cost so I am considering their streaming only option.

Their response was that they were "excited" to offer me their Advantage Platinum 25 Plan for $12.98\mo. With this plan, which sounds more like a Humana Medicare Plan, gives me access to all current channels over my car radio, phone, the app, etc. They then immediately ask me if I am ready to move forward.

I ask what I am paying now which is $13.98 as they renewed me automatically. My bad for not paying attention. I then ask what the monthly cost is to stream only. Their response was offering the Humana Plan for $1 less per month or $155.76. They didn't provided a price to stream only!

When I asked again about streaming only, their response was, "Right now, the only offer they have available to present on this account is the one that includes both in-car service and app streaming, at $155.76 per year including all fees. If I want, I can check for a lower-priced option" My blood pressure just clicked up! I then ask, what other options are available!

They come back with that they are "excited" to offer me their Advantage Music and Entertainment 25 Plan for an estimated $9.99\mo. This plan provides access to all current channels over my car radio, phone, the app, etc. They then immediately ask me if I am ready to move forward.

I ask that they confirm the cost will be $9.99 and not "estimated". Their response was that they use the word "estimated" should taxes or fees ever change the monthly cost would. They ask if I agree to the terms!!!!! BP just a bit higher now!

My response is, "If I am consenting to $9.99\mo, then the cost is $9.99\mo for one year."

Their response is the cost is estimated at $9.99\mo. because furture charges can change...........!"

It is at that point I tell them to cancel my plan. I am then asked what my monthly price point is and they can check what other plans are available. My response is for them to let me know what their bottom price is and this is starting to feel like buying a car.

They come back with $7.99\mo. for one year for everything!

In the end I agreed. Quite the lengthy process for a service that has deteriorated significantly over the years and has not kept up with Spotify, iHeartRadio, etc.

I hope this helps anyone going into the renewing battle! It really shouldn't be this hard.

Enjoy,

On doit parler au service à la clientèle pour annuler et on essaie de convaincre par tous les moyens de rester. Ça, je ne peux pas. C'est un gros 0 pour moi.

Worst customer service ever.
I tried to update my car info on the Dodge website and I was given all kinds of incoherent, unhelpful information. Bunch of thieves trying to make a killing by selling ridiculous services. I had no resolution to my issue and ended up extremely frustrated.

Received a call from SiriusXM Tech Assist from a 855 area code. Then after that, received calls from 4 more different area codes.

This occurred July 28, 2025 & July 28, 2026.

So, i accessed my online Sirius acct. It shows a Past Due Balance again.

The last 2 July's they are having billing issues !!!
The same bank acct has been billed since 2020.

Don't subscribe!!!! They randomly charged me $27 for a plan I have not used and a car I have not had in years. They refuse to refund me what they have just taken. That was my food money and my remaining money in general. I will never ever pay them or use them for the rest of my life.

SiriusXM Has Lost Its Way

I’ve been a SiriusXM customer for a long time, and it’s honestly disappointing to see how far the service has declined since its inception and the merger with XM.

With all of the streaming services available today, you would think SiriusXM would be doing more to retain its long-term customers. Instead, the company seems to have adopted a business model that makes you fight just to get a reasonable price.

The only reason I originally subscribed was to listen to Howard Stern. Unfortunately, his show has become so bad in recent years that it’s nearly impossible for me to listen to it anymore. That alone has made it much harder to justify continuing to pay for SiriusXM.

Then there’s the customer service. It’s frustrating that SiriusXM will suddenly offer you a significantly lower rate the moment you tell them you want to cancel, but they won’t offer that same reasonable rate permanently to retain you as a loyal customer. Why should a customer have to threaten cancellation every year just to get a fair price?

If SiriusXM were willing to offer long-term customers a reasonable, permanent subscription rate, rather than constantly trying to maximize what they can charge, they might actually do a much better job of maintaining their customer base.

Competition has changed dramatically since SiriusXM first became popular. Today, consumers have countless streaming options that are often cheaper, easier to use, and offer exactly the content they want without having to negotiate with customer service every time the subscription comes up for renewal.

SiriusXM needs to start treating long-term customers like customers worth keeping—not people they can charge as much as possible until they finally give up and cancel.

This should be illegal. Other companies or services allow you to cancel easily your plan.
To SiriusXM, if you want people to return to your services (e.g. cancelling for a period of time to return later on), make sure there is an easy process to do so. Having to talk to agents, and go through hoops is a sure way I will never come back.

I was a die hard fan or raw comedy and also of sebastion. But when you put the two together it is not good. Sebastion has introduced far too many talk podcasts and that is not why i used to listen. I want the uncensored comedians.
If sebastion wants to be a talk show host, many comedians have made the transition. But to listen to him and Pete talk about baseball and other mundane topics, i really dont care as they are boring as heck and from my perspective are not funny. Please sebastion, bring back all comedy.

Terrible service. $5/mnth promo and we tried to cancel and it’s pretty well impossible. It’s a prepaid service but if you miss a payment they charge you a late fee and suspend your service anyway. Never heard of this in the prepaid world. So we try to cancel and they want a new card. I told the rep this is a scam company and he says “How much do YOU make” as if he’s making big money ripping off people. Foreign accent stigma.