SkinSpaceUK Opiniões 

Terrible service from the company , keep changing locations can never get through to book appointments , do not respond to voicemails or emails (although staff members at the clinic are great especially Roxy!) had my laser done 2 weeks ago was told I would get a call within next few days to book next appointment as systems are down still no call or no one answering their telephone number (last time took me 2 months to get booked) they have also had their machines taken away in bristol so only one machine so if one of therapists or customers are running late it impacts your booking

AVOID AVOID AVOID AVOID AVOID

Bought a second round of laser fungal treatment for £267. Had 1 of the 6 sessions, machine in their London branch has been broken since early January. They have refused to offer me a refund or alternative solution. Do not respond to various emails to their support or customer service team, nor pick up my calls. Incredibly disappointing and would not recommend to anyone.

Dee was friendly and helpful. Guided me through the process and made me feel at ease. 10/10

Very disappointing experience and extremely poor customer service.

I paid in advance for a package of 12 sessions xxxx Therapy, however the full service was never delivered. They keep cancelling the session and never rebook me. One session was cancelled 25minutes prior session! I have been trying for months to resolve this directly with the company and have sent multiple emails requesting either completion of the treatment or a refund for the sessions not provided.

Unfortunately, all of my attempts to contact them have been ignored, and I have received no response whatsoever. For a business that takes payment upfront, the complete lack of communication and accountability is unacceptable.

Customers should be aware that paying in advance for treatments here may leave you in a very difficult position if something goes wrong. I have now had to escalate this matter further through consumer protection channels in order to recover the money for services that were never provided.

Based on my experience, I cannot recommend this company. I would recommend anyone with same issue (including recent review posted here 5days ago) to contact Citizens Advice so this company can pay the consequences of such awful service.

I hope this review helps other potential customers make an informed decision.

Excellent staff. Everyone is kind, respectful and puts you at ease!

Customer service and communication and premises are awful.

Staff members in the London branch are particularly rude and unprofessional. The phone is barely picked up and when it is, you are met with attitude and quite frankly people who do not seem to want to be at work. The treatment rooms are awful, the walls are dirty and plain, not a nice experience felt like I was in someone's abandoned spare room, the beds are old, damaged and dirty as well. The tissue seems to be used all day and not changed. Employers are not happy to be there. Machines look like they have not been regulated in a while either. I do not recommend spending money in this place, much better options. The only reason I purchased was due to the low price advertised in Reading. Biggest regret and I do not even want to finish my course with them. Good luck even getting an appointment as you can even barely get through to them. Location is terrible too and they moved premises and claimed to have text me the new premises just 24 hours before my appointment. Did not receive a text and they actually should of communicated this via email which is a much more reliable method of communication.

Awful company and awful service.

They make you pay in full upfront then they will cancel/change/amend every single appointment a few hours before.

You will then have to chase them yourself to rearrange the appointments you have paid for, then for them to cancel on you again.

They then ignore you when you ask for a refund.

Today I had a last laser treatment from skinspace leeds uk. Bryony did the laser treatment on my face and she was absolutely brilliant and she went over my face at least 7 times in one place while other therapists only went over once on the area of my face and I wonder why my hair still there. Not happy with all the therapists but I'm happy with bryony. She was so sweet and professional. I'm giving one star review for the company and the therapists who work in there. Bryony did my treatment first time today and she did it with honesty. None of the others went over my face area more than one time. How can they do that to me when I've paid a lot of money. I wouldn't recommend any one going there for laser and for any other treatment and I would never go there again.

I am happy I had a 3D with Rebecca she is amazing

Di was super welcoming and helpful. Excited to start my treatment

Dee was absolutely amazing for my full body laser, would recommend!

Consultation with Dee, very professional and talked me the rough the procedure, would highly reccomend!

I had Dee, she was lovely

I had laser hair removal to the bikini line. Underarms and some facial. My treatment finished 6 months ago and I'm delighted with the results. Very little hair regrowth in all areas and any that is is incredibly fine. I'm so pleased with the results. I recommend it to everybody that is young enough to get it done. I think I was probably just on the cusp with some grey hair starting to come through. Treatment was worth every penny and most of the staff were fantastic.

Dee was brilliant. Really friendly and thorough and made me feel completely at ease :) thank you!

Seems like skin space have a way with not providing refunds to clients who have asked for their money. I too am one of those clients who never got the refund back. Disappointment, sadness and frustration are some of the words I’d use to describe how I’m feeling. I’m appalled that a company in 2026 can get away with such blatant disrespect - it makes me shocked. Do better, be better. Skin space stop scamming people who are just trying to improve their lives

Visit monthly for both facial electrolysis and full body laser, had Sam today! As always she made me feel very welcome and safe, which is important for something that can be nerve wracking. All the staff are lovely and I enjoy our appointments

I purchased a package of laser hair removal for chest, abdomen, Brazilian/Hollywood and perianal. I have 1 session left on chest and abdomen, however, I'm 60 years old and no longer have any dark hair on chest or abdomen. And yet they are refusing to move those two treatments to an area that does need treating. They talk about being fair. In what lifetime will I need chest and abdomen treated. And this is unrealistic and unfair and difficult. And yet they were more than happy to take my money.

Update on experience, after five months of this saga, I am still awaiting my refund as I am being consistently ignored. They asked for my bank details in December, naturally I was pleased to have the saga over with, I am now being ignored again and no refund has been received.

DO NOT pre pay this company, their businesses practices are certainly not ethical, I feel so sorry for their front of house/ reception as they cannot issue refunds and are having to deal with constant calls asking for updates.

Dee was fab :) great service, pain free, super welcoming and chatty