Sky - 249 Buchanan Street, Glasgow Opiniões 

23
TrustScore: 4 em 5

4,2

Sky Shop, Unit B, Trinity Shopping Centre, 249 Buchanan street, G1 2NG Glasgow, GB


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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Umar at the Sky store on Glasgow's Buchanan Street was excellent in his service and in his explanation of what was available to us. We were previously Sky Q customers and were with Sky throughout... Ver mais

Classificada 5 em 5 estrelas

Met an amazing employee called Maisie who gave the clearest guidance and explanation of what Sky could offer to replace our elderly Sky Plus box. No jargon. Just a step by step journey through the opt... Ver mais

Classificada 1 em 5 estrelas

This repair has been going on since last year and is still not resolved !my Son (William Crawford) been dealing with you (as I am dull of hearing) but I have had enough!! Back to you for some decent S... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Sky only won't the sale they have no after sale care have been waiting for an ethanet cable a week was on the phone trying to make a complaint and get my Internet up and running I'm still waiting

A empresa respondeu


Informações sobre a empresa

  1. Empresa de telecomunicação

Escrito pela empresa

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Informações de contacto

  • Sky Shop, Unit B, Trinity Shopping Centre, 249 Buchanan street, G1 2NG, Glasgow, Reino Unido

  • 01413 321590

4,2

Bom

TrustScore: 4 em 5

23 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(23)

10 176 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Met an amazing employee called Maisie…

Met an amazing employee called Maisie who gave the clearest guidance and explanation of what Sky could offer to replace our elderly Sky Plus box. No jargon. Just a step by step journey through the options so that we are now in a better place to make a decision.

10 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Umar at the Sky store on Glasgow's Buchanan Street.

Umar at the Sky store on Glasgow's Buchanan Street was excellent in his service and in his explanation of what was available to us. We were previously Sky Q customers and were with Sky throughout our married life together since 1999. In 2024, we reluctantly jumped ship, but we're returning to Sky.

We know it's not perfect, and we would have given this a 5-star rating, but Umar had to speak to 5 different people and explain time and time again what he was trying to achieve. It took so long that the rest of our plans were abandoned. I remember those experiences with Sky only too well but I won't put up with them nowadays. I know exactly how to get the result I want in fewer calls.

Hat off to Umar he had the patience of a saint with colleagues passing him from pillar to post.

4 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

After having issues with my new sim I…

After having issues with my new sim I popped in to the sky store in Buchanan st Glasgow. Kirsty was able to resolve my issues. It was delight to have someone professional and knowledgeable to active my new phone. I left the premises extremely satisfied with the overall experience.

27 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Purchase Sky Glass

A fantastic customer experience in shop today. John was amazing he gave in depth information about all the products and guided me to the one that best suited my needs.
Thank you for a great experience John.

18 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Again cud give 1 star agent amber and…

Again cud give 1 star agent amber and all the rest dont care about customers she reade from transcript sauing brsk having problems with sky hard wired well when was with ee never had problem they love to cuase u emense stress and blame other providers and u guys say u wanna help disgusting shud close down so stressed out hair falling out and wont replace box but have to others and replaced the 1 before so now ganna leave it and let major problem happen also engineer will speak to sky Lets see what other excuse they come out with

15 de abril de 2026
Opinião espontânea
logótipo da Sky - 249 Buchanan Street, Glasgow

Resposta da Sky - 249 Buchanan Street, Glasgow

Hi Billy,

Thank you for taking the time to leave a review. I’m really sorry to hear how stressful this situation has been for you. It’s clear that you’re extremely frustrated, and this isn’t how we want any customer to feel.

I’m sorry if you felt that your concerns weren’t being listened to or that the support you received was scripted rather than focused on resolving the issue. When problems occur with broadband or equipment, our teams do need to complete checks and troubleshooting first, as replacing equipment doesn’t always resolve the fault, especially where wiring, setup, or external factors may be involved. That said, this should always be explained clearly and handled with care and understanding.

We never want customers to feel blamed, dismissed, or left under this level of stress, and I’m sorry that this has been your experience. Your feedback is important, and we’d really like the chance to review what’s happened, especially ahead of any engineer visit, to make sure you’re getting the right support and next steps.

If you’re willing, please contact our social media support teams, who can look into this with you:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thank you again for raising your concerns. We’re sorry for the distress this has caused and appreciate you bringing it to our attention. Thanks, Becca.

Classificada 1 em 5 estrelas

Sky only won't the sale they have no…

Sky only won't the sale they have no after sale care have been waiting for an ethanet cable a week was on the phone trying to make a complaint and get my Internet up and running I'm still waiting

3 de abril de 2026
Opinião espontânea
logótipo da Sky - 249 Buchanan Street, Glasgow

Resposta da Sky - 249 Buchanan Street, Glasgow

Hi Tony,

I’m sorry you’ve been left waiting and haven’t had the support you needed to get your broadband up and running. That’s not the experience we want for our customers.

If you need more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Classificada 1 em 5 estrelas

This repair has been going on since…

This repair has been going on since last year and is still not resolved !my Son (William Crawford) been dealing with you (as I am dull of hearing) but I have had enough!! Back to you for some decent Service Eleanor Kyle

6 de março de 2026
Opinião espontânea
logótipo da Sky - 249 Buchanan Street, Glasgow

Resposta da Sky - 249 Buchanan Street, Glasgow

Hi there Eleanor,

I’m really sorry to read about how disappointing your experience has been. The frustration you describe around the app, the website and the lack of a clear schedule is completely understandable. We’d appreciate the chance to look into the issues you’ve raised and understand where things have gone wrong for you so we can work on putting them right.

You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Pearl

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