Sky - 249 Buchanan Street, Glasgow Opiniões 

Resposta da Sky - 249 Buchanan Street, Glasgow

15/04/2026

Hi Billy,

Thank you for taking the time to leave a review. I’m really sorry to hear how stressful this situation has been for you. It’s clear that you’re extremely frustrated, and this isn’t how we want any customer to feel.

I’m sorry if you felt that your concerns weren’t being listened to or that the support you received was scripted rather than focused on resolving the issue. When problems occur with broadband or equipment, our teams do need to complete checks and troubleshooting first, as replacing equipment doesn’t always resolve the fault, especially where wiring, setup, or external factors may be involved. That said, this should always be explained clearly and handled with care and understanding.

We never want customers to feel blamed, dismissed, or left under this level of stress, and I’m sorry that this has been your experience. Your feedback is important, and we’d really like the chance to review what’s happened, especially ahead of any engineer visit, to make sure you’re getting the right support and next steps.

If you’re willing, please contact our social media support teams, who can look into this with you:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thank you again for raising your concerns. We’re sorry for the distress this has caused and appreciate you bringing it to our attention. Thanks, Becca.

Resposta da Sky - 249 Buchanan Street, Glasgow

3/04/2026

Hi Tony,

I’m sorry you’ve been left waiting and haven’t had the support you needed to get your broadband up and running. That’s not the experience we want for our customers.

If you need more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Resposta da Sky - 249 Buchanan Street, Glasgow

7/03/2026

Hi there Eleanor,

I’m really sorry to read about how disappointing your experience has been. The frustration you describe around the app, the website and the lack of a clear schedule is completely understandable. We’d appreciate the chance to look into the issues you’ve raised and understand where things have gone wrong for you so we can work on putting them right.

You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Pearl