Smackcoders Opiniões 46

Resposta da Smackcoders

28/03/2026

Hi,

Thank you for sharing your feedback.

We’d like to clarify that this case was reviewed, and the refund has already been processed. We always aim to resolve genuine concerns fairly and as quickly as possible.

In some situations, our team may request additional details to properly investigate technical issues before proceeding with a resolution. This is part of ensuring we address the issue accurately.

We understand this experience was frustrating, and we appreciate your patience while it was being resolved.

Regards,
Smackcoders Team

Resposta da Smackcoders

21/08/2025

Thank you so much for your kind words! We’re delighted to know you had such a great experience with our team. Your feedback means a lot to us and inspires us to keep delivering our best 🙌

Resposta da Smackcoders

Actualizada a 7/05/2025

We’d like to share our perspective, as the client’s statements omit key facts. This was a custom Zoho–Mailchimp migration project, not a standard license or off-the-shelf product. Deliverables were clearly defined, completed, demonstrated, and acknowledged as functional.

Support for such implementations typically spans 15–30 days post-deployment, as per industry norms. In this case, no issues were raised for nearly three months after project completion, during which the system remained in active use and new complexities were introduced. Throughout, we maintained consistent communication and delivered the solution as per the mutually approved scope.

🔴 “We paid $2,500... six months of fake tests... broken system.”
🟢 The actual development timeline was 45 days, not six months. The delay was due to client-side testing gaps and third-party (Zoho API) limitations—well documented and acknowledged.
Timeline:
- Inquiry: Sep 23, 2024
- Demo: Same day
- Scope Finalized: Oct 1
- Payment: Oct 31
- Sample Migration: Nov 6
- Full Delivery: Nov 11
- Approval: “Sync looks fine” — screenshot available
- First issue reported: Mid-Feb 2025
- Access revoked: Apr 2025 — during active debugging

🔴 “They asked $10,000, reduced to $2,500 after 1 email.”
🟢 The $10,000 quote covered:
- 200,000+ contact migration
- Extensive custom field mapping
- Unique ID reconciliation
- Middleware server for sync between Zoho & Mailchimp APIs

After client evaluation, we mutually agreed to a discounted $2,500 as a goodwill gesture with potential for future collaboration.

🔴 “They lied about my approval.”
🟢 Written approval was received and not marked tentative. If the approving team member lacked authority, it was not communicated until three months later. Regardless, we continued offering support beyond the 30-day period.

🔴 “Another company rebuilt it in 1 week for $900.”
🟢 Our build handled field-level sync, duplicate checks, and high-volume data transfer—when 95% of the agreed features were delivered already and approved, not disputed without knowing their exact scope, such comparisons are speculative

🔴 “No support. They ignored us for weeks.”
🟢 Communication logs confirm:
- Issue raised: Feb
- Access requested: Mar 5
- Able to access: Mar 18
- Fix under review
- Access revoked: Apr 2 — cutting short our active support

We maintained regular contact via email, chat, and screenshare. Any brief delays were unintentional and never indicative of neglect.

🔴 “They say I removed access too early.”
🟢 Correct. Access was revoked during active debugging. Without it, we could not proceed. Multiple restoration requests were ignored.

🔴 “Happy to share full communication.”
🟢 We welcome a neutral third-party review of all records. We’re confident they reflect our professionalism and effort.

Summary
The $2,500 fee covered a custom, approved, and used solution.
- No issues were raised for nearly three months post-delivery.
- Access was revoked during support, preventing resolution.
- Claims of fraud or non-delivery are factually incorrect and potentially defamatory.

We regret any dissatisfaction and respect the client's right to feedback. However, many claims stem from delayed testing, miscommunication, or internal misunderstandings.
We remain available to address technical concerns in good faith and welcome an impartial review of the full record, confident it will confirm our delivery of agreed obligations.

Resposta da Smackcoders

11/04/2025

Thank you so much for the amazing review! We're really glad to hear you're happy with both the product and our team. It's incredibly rewarding to know we could make a difference for you. Your support truly means a lot to us! ❤️

Resposta da Smackcoders

5/04/2025

Thank you so much for the kind words! 🙌
We're thrilled to hear that our plugin stood out among the rest and gave you the experience you were looking for. Knowing it’s been the best import/export solution for your WordPress site truly means a lot to us. We appreciate your support! ❤️

Resposta da Smackcoders

11/03/2025

Thank you so much for taking the time to share this wonderful feedback! We're delighted to hear that you're enjoying Ultimate Importer PRO and truly appreciate your recognition of our support team. We aim to make every interaction helpful and clear, so it's great to know that the written guides and video walkthroughs are hitting the mark. Your trust means a lot to us, and we're always here if you need anything else! 🙌❤️

Resposta da Smackcoders

3/07/2024

Thank you so much for your kind words and for being a loyal user of our plugin for years! We're thrilled to hear that our support team was able to meet your specific needs promptly and to your satisfaction. Your recommendation means a lot to us. If you need any further assistance in the future, don't hesitate to reach out. Thanks again for your support! 😊

Resposta da Smackcoders

7/06/2024

Thank you so much for the awesome 5-star review! 😊 We're super happy to hear you had a great service experience with us. It means a lot to our team that you found us to be patient and willing to work alongside you to get things just right. That's what we aim for!

Your feedback really makes our day (or should we say, week!). Knowing we're delivering great service keeps us pumped. We appreciate your business and can't wait to see you again soon!

Thanks again,

The Smackcoders Crew

Resposta da Smackcoders

18/05/2024

Thank you for your kind words and positive feedback! We're thrilled to hear that you're pleased with our service. Your satisfaction means a lot to us, and we truly appreciate your support! 😊

Resposta da Smackcoders

10/05/2024

Thank you for taking the time to write this review. We're delighted to hear that our plugin has helped solve some unique challenges for you and that you've found value in our features. This truly means a lot to us and brightens our day :)

Resposta da Smackcoders

16/04/2024

We're thrilled to read your review! Your kind words mean the world to us. 😊

We strive to develop plugins that make a real difference for our users, so knowing that WP Ultimate CSV Importer is helping you achieve your goals is incredibly rewarding. We're also delighted to hear that you found our support team excellent. Your feedback is a great validation of their efforts.

Thanks again for your fantastic review. We truly appreciate your support!

Resposta da Smackcoders

19/03/2024

Thank you for your kind words and positive feedback! We're delighted to hear that you had a great experience with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Resposta da Smackcoders

5/03/2024

Thank you for your kind words! We're delighted to hear that our plugin has been helpful to you. If you have any further questions or need assistance in the future, feel free to reach out. We value your continued support! :)

Resposta da Smackcoders

5/03/2024

Thank you for your positive feedback! We're happy to hear that you had a great experience with our Vtiger Mailchimp Plus plugin. If you have any more questions or need further assistance, feel free to reach out. Your support means a lot to us!

Resposta da Smackcoders

Actualizada a 5/03/2024

Thank you for your kind words! We're delighted to hear that you had an exceptional experience with our team. It was a pleasure working for your organization. If you ever need further assistance, feel free to reach out. Your satisfaction is our priority! :)

Resposta da Smackcoders

5/03/2024

Thank you for your kind words! We're glad to hear that you're satisfied with our support. If you ever have more questions or need assistance in the future, feel free to reach out. Your positive feedback is greatly appreciated!

Resposta da Smackcoders

Actualizada a 28/09/2024

Dear Mi,

We sincerely apologize for the inconvenience you've experienced with our CSV Importer. We understand the frustration you must be feeling, and we want to assure you that your concerns are our top priority.

We regret that your initial support experience did not meet your expectations. This is not the level of service we aim to provide, and we have taken steps to address the communication issues within our support team.

We would also like to inform you that we did reach out to you via email to discuss and resolve your issue. If you did not receive our communication or still need assistance, we are ready and more than happy to help.

Please feel free to reach out to us directly at support@smackcoders.com, and we’ll ensure your concerns are addressed promptly.

Rest assured, we are working diligently to improve our support processes and provide more effective assistance. Your feedback is invaluable in helping us enhance our product and service.

Thank you for your understanding and patience.