I would like to say a heartfelt thank you to Lisa at Smart Pension. I contacted them on 4 September, and Lisa was wonderful from the moment she picked up. She was professional, spoke clearly and c... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dealt with my query really well and explained everything clearly and just as importantly listened to what I was saying. Ainara even called back straight away when the call was cut off before the conv... Ver mais
A empresa respondeu
Isabel in Customer Service was really helpful, she talked me through the issue how to resolve it and made sure I followed the next steps. Thank you for your help, I thought it was going to be much... Ver mais
A empresa respondeu
My apologies as delayed with my response. Excellent help from Naomi last Wednesday 09/09/26. Very knowledgeable when presented with my questions. Thank you.
A empresa respondeu
Informações sobre a empresa
Sobre Smart Pension
Escrito pela empresa
Smart Pension is one of the largest pension providers in the UK. We look after the savings of 2 million people and 100,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Informações de contacto
136 George Street, W1H 5LD, London, Reino Unido
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Outstanding
Outstanding
Have only experienced friendly advisors who take the time to understand and give helpful guidance.
The app is fantastic and allows you to keep accurate check on your policy funds ( where your at and forecast) and allows you to make many changes to your policy.
Fantastic service with fantastic staff.
24 de junho de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Paul,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fantastic, friendly and clear support A++
Joanne Gray was super helpful and had a great telephone manner, service with a smile over the phone for sure!
Helpful, clear advice with next steps on how to resolve an issue with changes in employee contributions.
Definitely my preferred pension provider to work with, so thank you again for making things easy to manage!
23 de junho de 2026
Resposta da Smart Pension
Hi Emma,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
General Help with direct debit / investment process
Rachel was extremely helpful and knowledgeable.
My query was sorted in one phone call
23 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Rachel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I spoke to Rebecca at Smart Pension
I spoke to Rebecca at Smart Pension. She was very helpful and took me through my issue step by step. I found it clear as to what I needed to do once I had been pointed in the right direction. I wish I had called earlier.
23 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Amazing adviser support
I have had some issues after taking over a client. Rebecca provided an outstanding support and patience. She has returned calls and walked me through all the issues. I couldn't ask for more stellar service and more knowledgeable support.
23 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Spoke with a nice young lady called…
Spoke with a nice young lady called Alex she is in training but was very helpful and we got there in the end. she has a good voice manner and willing to help. which is what its all about to any client.
train her well she is good.
Kind regards
23 de junho de 2026
Opinião espontânea
Resposta da Smart Pension
Hi David,
We’re so happy to hear that Aleksandra provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful support team
23 de junho de 2026
Resposta da Smart Pension
Hi Kim,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
could have had more help from anna if i…
could have had more help from anna if i tried she help me through each and every step could praise her enough
22 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful and knowledgeable.
19 de junho de 2026
Resposta da Smart Pension
Hi custAdam Pageomer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fell for the free to employers!!!
When we signed up this was free to employers. Did not take them long to start charging. Poor website and just generally not great which I am reminded of every month when I use it.
Could change platform but more hassle.
1 de janeiro de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Paul,
Thank you for taking the time to share your feedback with us. We aim to charge fairly while delivering value to both employers and members. The introduction of employer charges was communicated in advance and reflects the cost of providing and continually developing our services and platform. Unfortunately, we’ve been unable to identify your details to contact you directly. If you would like to discuss your experience further, please complete a ‘contact us’ form and a member of our team will be happy to get in touch. https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Great
Very good Company, very quick and easy to get through to and resolve contributions and queries. Seyi was extremely helpful with our query, and on previous queries Smart Pension have always been ultra helpful and responsive, very pleased with the service!
19 de junho de 2026
Resposta da Smart Pension
Hi Customer,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ongoing issues with their portal
Ongoing issues with their portal. Difficulty sorting issues out and a lack of accepting responsibility. One department does not talk to another . As an employer i would not recomend
19 de junho de 2026
Opinião espontânea
Resposta da Smart Pension
Hi,
Thank you for taking the time to leave a review. We’re sorry to hear that our platform hasn’t been easy for you to use and that we have not met your expectations. We have not been able to locate your details to contact you privately. If you’d like to discuss this further with us, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Anna was helpful in the indication and…
Anna was helpful in the indication and advise for my query. I sort out the issue arise.
18 de junho de 2026
Resposta da Smart Pension
Hi Altyx Corporate Ltd,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Resposta da Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know. Thank you so much for your feedback about your experience using our website.
Thanks,
Smart Pension
Ainara was very helpful.
18 de junho de 2026
Resposta da Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Spoke to Laura about my pension options…
spoke to Laura about my pension options today. She was extremely clear, knowledgeable, and helpful throughout our conversation, making everything easy to understand.
Thank you, Laura, for your excellent support!
18 de junho de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Gary,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very quick
Very quick , friendly and professional service by Laura !
18 de junho de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Yaron,
Thank you so much for your feedback about your experience with laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Ainara
I spoke to Ainara today who was very helpful and Knowledgeable. She resolved my query over the phone. Brilliant customer service.
17 de junho de 2026
Resposta da Smart Pension
Hi Jalpa,
We’re delighted to hear that Ainara was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
I spoke with Alina this morning on the…
I spoke with Alina this morning on the telephone, regarding some help with a pension.
She had it all sorted for me within five minutes.
Alina is a credit to Smart pension.
I hope that they appreciate just how good she is at her job.
17 de junho de 2026
Opinião espontânea
Resposta da Smart Pension
Hi C Milligan,
We’re so happy to hear that Alina provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Poor service bad communication
Poor service bad communication
Lied to 3 times different dates given to when they would release my money waited now for 2 months and not received nothing
Another phone call as they never answer email s only to be told it's gonna be another 2_3 weeks Absolute nightmare of a company
17 de junho de 2026
Opinião espontânea
Resposta da Smart Pension
Hi Lynn,
Thank you so much for taking the time to leave a review – we are sorry that we have not met your expectations. We always try to make sure that everyone has a great experience with Smart Pension. We have been able to identify the case you are referencing. We will review your experience as part of our complaints process and write to you with a full response soon.
Thanks,
Smart Pension
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