Snaffling Pig Opiniões 

2418
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a selection of all the flavours for my husband. It arrived promptly and well packed. The packs tried so far have been really tasty and great quality. Habenro chilli was eye watering but tast... Ver mais

Classificada 5 em 5 estrelas

Have purchased from Snaffling Pig previously, so when I realised one single pack had spoiled in my recent order, I emailed them. I took a few pics to give them the barcode and show the remaining conte... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

These guys are legends, not only are their pork scratchings in a class of their own, when Evri were their usual useless selves these guys went above and beyond to ensure the overgrown child in the ho... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Review: 2/10 Deeply disappointing. These pork scratchings were massively overpriced for what turned out to be a bag of burnt-fat disappointment. Advertised as double cooked, they tasted exactly... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Produtor de alimentos
  2. Fabricante de FMCG
  3. Loja de lembranças
  4. Loja de churrasqueiras
  5. Fornecedor de produtos à base de carne

Sobre Snaffling Pig

Escrito pela empresa

TrustPilot Banner Image

Founded off the back of a £500 bet and winners of a Dragons Den investment, we at Snaffling Pig believe if something is worth doing, it’s worth doing piggin’ right. That’s why we set out to make the world’s most awesome flavoured porky snacks, tasty tipples and epic gifts.

Thankfully the good people at the Great Taste Awards agree, awarding us 9 Great Taste Awards. HURRAH!

  • We invented the world's first pork crackling advent calendars (yep, they're an actual thing. Jog on Choccy!)
  • 1000s of awesome gift ideas featuring porky snacks, beer and accessories designed for Christmas, Father's Day, Birthdays, the whole shabang
  • More legendary flavours of premium pork crackling, Porky Puffs & pork scratchings than you can shake a piggin’ stick at
  • Mega tasty Chorizo Bites, produced by artisans in the foothills of the Spanish Pyrenees mountains
  • British-brewed ale, lager and cider
  • An IN-CRED-IBLE range of kamado BBQs and accessories (you can meet Pig Bluey BBQ here

We're all about helping you escape the rind of life and we love to get people talking. So trot this way to shop our porky wares online or get in touch to chew the fat!


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 70% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(2418)

85 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Terrible service from this once good…

Terrible service from this once good company,
i ordered 8 beers and a selection of snacks as a birthday treat for my accountant, as it was being shipped to his office, i told them to deliver office hours only, but guess what, they delivered at 7pm and even left it of his office doorstep, where it remained all night, the day before it was delivered, they issued me with a part refund, as they had ran out of some of the beers, so now my accountant has a very small birthday gift, tried contacting snaffling pig, to swap the out of stock beers for something else, but you have more chance talking to Santa, as they have no published telephone number, and no one is on the "Live" on-line chat, you only get an email response in the early hours of the morning from a bot!! i have now had to order more drinks from a more reputable company, this is the last time i will ever put my trust in Snaffling Pig,

19 de fevereiro de 2025
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Hi Andrew,

We’re really sorry to hear you’re disappointed with your experience. We always aim to provide great service, so it’s frustrating when things don’t go as expected.

Looking at your order, we did let you know in advance that some beers were out of stock and refunded you accordingly. While we understand this wasn’t the ideal outcome for you, issuing a refund was the fairest and quickest solution to avoid delays.

Regarding delivery, we shipped your order as requested, but once it’s with the courier, final delivery timing is unfortunately outside of our direct control. We always recommend checking tracking updates to ensure smooth receipt of your parcel.

We appreciate your feedback and are always looking for ways to improve, but we do feel we handled your order appropriately given the circumstances. If you’d like to discuss anything further, please feel free to reach out.

Cheers,
Team SP

Classificada 5 em 5 estrelas

Fast delivery of a snafflingly tasty…

Fast delivery of a snafflingly tasty product. They went down a treat for a Valentine’s gift! Yes, the recipient snaffled them out like a fresh bunch of truffles so I let him have a packet or two early.

11 de fevereiro de 2025
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Nice one, Gillian. PIG love x

Classificada 5 em 5 estrelas

Fantastic

I was too quick to judge this company. Customer care team got in touch and were amazing. Sorry for previous review.

31 de janeiro de 2025
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Ah bless you Joanne! So please we can be mates again x

Classificada 1 em 5 estrelas

Absolutely Useless Company

Absolutely useless company. I am a pub owner who has used Snaffling Pig since 2014, and with my current site since 2018.

They used to be a well run, friendly team that would be simple to deal with. A quick email or phone call to order and next day delivery was virtually guaranteed. Any issues were very rare, but were dealt with swiftly and efficiently.

Now, they seem to have no interest in their pub customers. They won’t take orders over the phone or by email. They won’t even take complaints or reports of any issues by telephone. Now you have to use their live chat (and there’s never anybody there) or send them an email. To which you get a sarcastic auto reply promising to be back with you in 24 hours. Of course, this doesn’t happen, and you will wait days, sometimes WEEKS to hear back from them.

Ordering, as I say, used to be straightforward. Now you are forced to use a very user unfriendly website.

Stock levels are consistently poor. Frequently out of stock of key lines and no dates given for restocking.

Delivery now takes usually around a week if you’re lucky.

If you’re not lucky and you place an order in mid December they don’t deliver it, blame the courier for losing it, take 5 days to reply to an email and say they’ll send another out.

The final straw? They have not dispatched that parcel either, nearly 2 weeks later. They blamed the courier and said they’d use DPD instead. DPD have never received the parcel from Snaffling Pig.

Truly an awful way to treat customers who have supported you from the beginning.

I’ve informed my credit card company and they’re going to start a charge back.

Snaffling Pig is no longer stocked in my pub.

20 de janeiro de 2025
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Hi James - we are sorry you feel this way. We truly appreciate your custom over the years, but we have evidence that the courier lost the items you ordered. We sent replacements with two difference couriers just in case one particular courier had more trouble than the other.

As soon as we saw there was an issue, which it transpires by the address details you provided (i.e. 'PORK SCRATCHINGS' as the first line of your address, this may well have been the issue).

Regardless, we refunded you for the original order. We can sympathise with your frustration, but when you imply that we have been telling lies and stealing money, we take issue with that.

We use no sarcasm, we respond as soon as we can.

What happened in your case is a rare and highly unusual situation which we have always sought to remedy ASAP.



Classificada 5 em 5 estrelas

Happy with the snacks

Easy to order and fast delivery. Bought as a gift and he is enjoying them.

8 de janeiro de 2025
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Thanks for letting us know about your positive experience, Dam! x

Classificada 1 em 5 estrelas

Half turned up broken, half still hasn’t arrived

Only half the order turned up, which unfortunately was completely smashed. It’s been over a month and the second part of the order is still apparently ‘awaiting shipment’. Chased it up a few times but getting nowhere. This company has essentially just stolen my money.

7 de janeiro de 2025
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Hi Tom

As discussed in our conversations, the charcuterie hamper was lost in the post, so we have ordered a replacement. We have responded to all of your queries in a timely fashion and sent you replacements for the damaged items.

We have not stolen any money ;-)

Classificada 2 em 5 estrelas

Great product poor customer service…

Great product poor customer service though as this was ordered as a Christmas gift and eventually resolved and sent out in the new year!

6 de janeiro de 2025
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Sorry for the delay! Not great, a mistake. Glad the product was great though x

Classificada 5 em 5 estrelas

Wonderful customer service

Wonderful customer service. I had an issue with a product and they immediately sent me a voucher covering the whole cost

8 de janeiro de 2025
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Thanks for the kind words, Jon! You hero x

Classificada 5 em 5 estrelas

An amazingly helpful customer support team.

An amazingly helpful customer support team who replaced a Christmas gift for me which was not quite what it was supposed to be.
They were very communicative and friendly, super helpful and generous in replacing my gift.
Can’t rate this team highly enough
Thank you snaffling pig. Great snacks and great service 7 stars out of 5!

13 de janeiro de 2025
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Thanks for taking the time to write this review, Graham! PIG love x

Classificada 5 em 5 estrelas

Can't get enough of this company

Can't get enough of this company. Their marketing is brilliant the produce even more so. My husband loves everything I have bought from here. Trouble is he always wants more. Would highly recommend 👌

13 de janeiro de 2025
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Thank you Anne. We can't get enough of YOU x

Classificada 3 em 5 estrelas

Resolved

Edited Update: my intention is not to mislead anyone. If indeed I missed the drop down menu, then I stand corrected and own my mistake but, I wasn't aware that I had done so. Check our exchange of emails on 21/12 when I thanked you for your quick response stating "we love your products". Your next email clearly crossed with the timing of my writing my review on 7/01. A misunderstanding, crossed communication. No hard feelings indeed, peace, which is what this world needs right now.

19 de dezembro de 2024
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Hi Christina - we were closed over Christmas and New Year but we have been in touch since. We have checked your order and you did indeed order the single flavour option. We have since given you the option to exchange your items x

UPDATE:

Christina, we have printed and digital evidence that contradicts your complaint, including that we have been in touch with you and that you placed an order incorrectly. We are sorry you feel compelled to write a misleading review and ignore that we have tried to help you accordingly. We wish you all the best, though, no hard feelings.

Classificada 3 em 5 estrelas

Very late Christmas present

A Christmas gift that eventually arrived damaged on the 7th Jan despite being ordered 10 days before Christmas. Company were good about refunding after they reopened from the Christmas break.

1 de janeiro de 2025
Opinião espontânea
logótipo da Snaffling Pig

Resposta da Snaffling Pig

Hey Mrs F!
We were closed over Christmas and New Year but we have been in touch since to get you sorted x

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