Today I spoke to Saha I've spoken to him on a few occasions he has always been very help and polite very professional and gose beyond the call of duty to help me with my enquiries his very understa... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The lady i spoke to was very friendly, polite and understanding and resolved my query very quickly and made it stress free putting my anxiety at ease. I recommend this company to anyone. The customer... Ver mais
A empresa respondeu
The sofas are really comfortable. The delivery drivers put it all together for me,then asked if I was satisfied? Well manners young men. Paying weekly really does make a difference. I would recommend... Ver mais
A empresa respondeu
Great service from Snap. Needed a new sofa for a while and wouldn’t have been able to acquire one without their assistance. Regular reminders of when the direct debit will be coming out, great custome... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Financing from Snap helps merchants help their customers. Empower your customers today with finance from Snap Finance. Join now.
Informações de contacto
4,5
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Snap Finance UK
Hi Michael, thank you so much for your 5-star review! We're thrilled to hear that you had a great experience. We truly appreciate your kind words and look forward to welcoming you back in the future. Regards, Snap Finance 😊
Snap Finance responded quickly to my…
Snap Finance responded quickly to my query today wirh positive information. Snap Finance staff are polite and very understanding regarding personal needs involving method of regular payments. I was very pleased when told an up-to-date account is being posted. This makes it very easy to keep track. Well done....❤️
14 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Good morning, thank you for your wonderful review. We're delighted to hear that our team was able to respond quickly to your query and provide the information you needed. It's great to know that our flexible approach to payment arrangements and understanding of individual circumstances made a positive difference to your experience. We're also pleased that receiving an up-to-date account statement will help you keep track of your account more easily. We truly appreciate your feedback and your kind words about our team. If there was a team member that stood out to you, let us know by return. Regards, Snap Finance❤️
The application process was very easy…
The application process was very easy to complete and an instant decision was made.
Only downside is that there is no explanation that you have to reapply for each individual product rather than use a remaining balance . Having this information would be helpful and also to cut out the continuous emails after the application is accepted. Customer service though is very helpful and explained a lot of queries I had . Spoke to an advisor yesterday morning who was very lovely to talk to and very helpfull and fully took on board what I was meaning and will pass this information on .
14 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Edwin, thank you for taking the time to leave your feedback. We're pleased to hear that you found the application process easy to complete, received an instant decision, and that our customer service team was able to help with your queries.
We appreciate your comments regarding the need to reapply for individual products and the volume of emails received after acceptance. Feedback like yours is invaluable in helping us identify areas where we can improve both our communications and the overall customer experience.
We'd like to understand more about your experience. We will reach out separately to request further details so that we can respond to you in person.
Thank you again for your comments and for choosing our services. Regards, Snap Finance
Resposta da Snap Finance UK
Good Afternoon, thank you for your 5-star review! We're delighted to hear that you were happy with the customer service you received. Providing a friendly, helpful and efficient experience is very important to us, so it's wonderful to know we've met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future. Thanks, Snap Finance😊
Good customer service
Good customer service, dealt with my query quickly...
13 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Jess, thank you so much for your lovely 5-star review! ⭐
We're delighted to hear that you received good customer service and that your query was dealt with quickly. Providing prompt and helpful support is always our aim, so it's great to know we met your expectations.
We really appreciate you taking the time to share your feedback and thank you for choosing us. Regards, Snap Finance 😊
Application was easy and straight…
Application was easy and straight forward
13 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Jeremiah, thank you for taking the time to leave us a 5-star review! We're so pleased to hear that the application process was easy and straightforward. Your feedback means a lot to us, and we're glad we could provide a smooth experience. 😊 Thanks, Snap Finance
Great company this is my 7th year with…
Great company this is my 7th year with them cant thank them enough
13 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Good morning, thank you so much for your wonderful 5-star review! ⭐
We're very pleased to hear that you've been with us for seven years and that we've been able to support you throughout that time. Your loyalty means a great deal to us, and we truly appreciate your kind words.
Thank you for placing your trust in us year after year. We look forward to continuing to support you for many more years to come. Kind regards, Snap Finance
Staff are polite and professional
Staff are polite and professional, had no issues with my application, swift response.
27 de julho de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Jantsen, thank you for your wonderful 5-star review!
It's nice to hear that you found our staff polite and professional and that your application process was smooth and straightforward. Providing prompt responses and excellent customer service is something we pride ourselves on, so it's great to know we met your expectations.
Thank you for taking the time to share your experience. We truly appreciate your feedback and wish you all the best moving forward. Thanks, Snap Finance😊
Resposta da Snap Finance UK
Hi Chloe, thank you for your 5-star review! We're delighted to hear you had an excellent experience all round. We really appreciate your support and look forward to welcoming you again soon. Thanks, Snap Finance 😊
no messing about very professional and…
no messing about very professional and helpful
10 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Colin, thank you for taking the time to leave us a 5-star review. We're pleased to hear that you found the service professional, helpful, and hassle-free. Your kind comments mean a lot to us, and we appreciate your support. Regards, Snap Finance
Jodie is from snap finance amazing
Jodie is from snap finace she gone above a beyond with helping me out with confusion that she made me feel so comfortable her boss or manager she know this she amazing with her customers services every time she called me she very good at her job she kinda customers services lady I've ever spoken to i just want everyone too know snap finances group is very lucky to have her. Thank you Jodie for ur phone calls and help keep it up u need to train other customers services people in how speak to people with high in mental health issues thank you again Jodie need pay.rise I'm just grateful for you
11 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Good Afternoon, thank you so much for your wonderful 5-star review.
We are absolutely delighted to hear about your positive experience with Jodie. Providing excellent customer service is something we take great pride in, and it's fantastic to know that Jodie went above and beyond to support you, helping to ease any confusion and making you feel comfortable throughout the process.
Your kind words about her patience, empathy, and communication skills mean a great deal. We understand how important it is to feel listened to and supported, particularly when dealing with challenging circumstances, and we're pleased that Jodie was able to make such a positive difference.
We will be sure to share your feedback with Jodie and her management team, who will be thrilled to hear how highly you think of her. Recognising team members who consistently deliver exceptional service is incredibly important to us, and your comments are a wonderful testament to the impact she has on our customers.
Thank you again for taking the time to leave such thoughtful feedback. We truly appreciate your support and are grateful for the opportunity to have helped you. Regards, Snap Finance
Issue resolved quickly and sympathetically
After complaining about payment being taken on previous working day and not following working day when it fell on a weekend I received a phone call amending my issue from a very helpful and sympathetic person which I am very happy and grateful for so thank you
11 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Paul, we're glad that we were able to sort the payment issue out for you so swiftly and appreciate the amended review to 5 star! Appreciate that very much. We look forward to supporting you in the future. Regards, Snap Finance
Hi Paul, thank you for providing your details, your records have now been amended in that future payments will collect after the weekend and a representative will be calling you today out of courtesy, to ensure there is nothing else we can do to assist you. Thanks, Snap Finance
Hi Paul, thank you for taking the time to share your feedback. We're sorry to hear that the timing of your payment collection has caused frustration and understand how important it is for payment dates to align with your personal circumstances.
We appreciate your comments regarding your chosen payment date falling on a weekend and the impact of collecting the payment earlier than expected. We are able to resolve this for you and will arrange for a member of our Customer Service Team to get in touch with you this week. We will contact you under separate cover to request details of your account to assist with this. Thanks, Snap Finance
Great service would reccamend to any one
27 de junho de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Michael, thank you so much for your 5-star review!
We're delighted to hear that you were happy with the service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
We look forward to helping you again in the future! Thanks, Snap Finance 😊
Very good customer service
Very good customer service. Easy to download app to keep a track on your account and spending. Snap! Stayed in touch but not pushy, it was vey easy to use your virtual card for purchases and you had a wide range of services you could use. Very pleased with them and would recommend others to try
8 de junho de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Tracey, Wow, thank you for your wonderful review! We're so pleased to hear that you found our service easy to use and that the app helps you stay on top of your account and spending. It's fantastic that you enjoyed the convenience of the virtual card and the range of services available. We always aim to provide supportive communication without being intrusive, so it's great to know we got that right. Thank you for your kind recommendation and for being part of the Snap! community. Regards, Snap Finance😊
I could not wish for a better company…
I could not wish for a better company on the agents that speak to you are brilliant
25 de julho de 2026
Opinião espontânea
Resposta da Snap Finance UK
Morning Tom, thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you couldn't wish for a better company. It's especially rewarding to know that our agents made such a positive impression on you. We take great pride in providing friendly and helpful service, and your kind words mean a lot to the whole team.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future! Thanks, Snap Finance😊
I am so impressed it was such a good…
I am so impressed it was such a good experience and very quick every step was clearly explained,and when agreed on how much to borrow it was very quick at putting the money in my bank . Would definitely recommend.
5 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Morning Jacqui, thank you very much for your fantastic 5-star review! It's good to hear that you were impressed with your experience and found the process quick and straightforward from start to finish. It's great to know that each step was clearly explained and that, once your loan was agreed. Providing a simple, transparent, and efficient service is what we strive for, so your kind feedback means a lot to us. Thank you for choosing us and for taking the time to recommend our service to others.
We look forward to helping you again in the future! Thanks, Snap Finance😊
Thank you shap for the help with both…
Thank you shap for the help with both navigator scooters the experience was fantastic y
29 de julho de 2026
Opinião espontânea
Resposta da Snap Finance UK
Morning Mark, thank you for taking the time to leave us such a lovely 5 star review. We're thrilled to hear that Snap provided fantastic support with both of your Navigator scooters. We pride ourselves on delivering excellent customer service, and it's great to know we met your expectations. We truly appreciate your feedback and look forward to helping you again in the future. Thanks, Snap Finance 😊
Resposta da Snap Finance UK
Hi Paul, thank you for your fantastic r5 star review! We're so glad your credit was processed successfully and that you're loving your new sofa. Comfort is what it's all about, so it's great to hear you're happy with your purchase. Enjoy! Thanks, Snap Finance 😊
There very good and and make me feel…
There very good and and make me feel calm and relaxed
8 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Richard, thank you for your 5-star review! We're so glad you had a relaxing experience and felt at ease with us. Your feedback is greatly appreciated, and we can't wait to welcome you back. Regards, Snap Finance
2nd time I have used Snap Finance
2nd time I have used Snap Finance. Find them very good & easy to use
8 de agosto de 2026
Opinião espontânea
Resposta da Snap Finance UK
Hi Vicky, thank you for your fantastic 5-star review! We're delighted to hear that you've chosen Snap Finance for a second time and continue to find the service easy to use. It's great to know we've been able to provide a positive experience on more than one occasion. We really appreciate your continued trust and support, and we look forward to helping you again in the future. Regards, Snap Finance
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