Sonic Direct Opiniões 37 214

TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Drivers Sandeep and Zulfi delivered me a Bosch dishwasher on 10 April. Delivered on time, removed and took away the packaging as agreed and were a very pleasant, polite and agreeable pair of lads !... Ver mais

Classificada 5 em 5 estrelas

I was able to discuss the product with an operator who new his TVs and very pleased they still had one in stock. The TV arrived on time in brand new condition as promised. I was emailed instructions h... Ver mais

Classificada 5 em 5 estrelas

We paid for "worst case scenario " as Sonic call it, which is a little bit extra on top of the price. The delivery lads had to take the doors off of our American fridge freezer to get it through the h... Ver mais

Classificada 5 em 5 estrelas

We have now bought 3 appliances from Sonic dealing with them in store & on line. Everyone we dealt with was knowledgeable & helpful. So lovely when we call to get a real person not an AI bot. Deli... Ver mais

Informações sobre a empresa

  1. Loja de eletrodomésticos
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Informação fornecida por diversas fontes externas

Sonic Direct has grown to become one of the UK's largest independent electrical retailers. The business has achieved numerous accreditations, including Investors in People, and has often won industry awards for its high standards of customer service. Sonic Direct is also a Google Certified Shop with customers frequently rating the Company 5/5.

Sonic Direct .. Electrically Unbeatable !

Escrito pela empresa

Google Certified Shop & Trust Pilot
In recognition of our high standards of customer service, we are a Google Certified Shop & Rated 4.9/5 Excellent by Trust Pilot. As such, you can be sure that you’ll receive reliable dispatch and excellent customer service.
Trusted Shops
We have achieved Trusted Shops accreditation. Trusted Shops offers a comprehensive service for the benefit of the consumer, which encompasses accreditation, trustmark, buyer protection and customer service.
Euronics Retailer
As a member of Euronics, we are able to source fast moving, high demand lines and ultimately pass on the benefit of being part of a £500m national buying group.
Investors in People
As a recognition of our continuous focus upon developing and reinvesting in our dedicated staff, we have achieved the Investors in People standard - the leading management benchmark.

Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

37 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 97% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Can highly recommend Sonic Direct

Easy to order on line. Price cheaper than other retailers.Communication was great. Got a call to confirm delivery date. Got a text message too. Also had a call 20 mins before delivery. The delivery guys were really friendly, polite and respected my property and nothing too much trouble. They were Maciej and Stuart P. Can highly recommend.

15 de abril de 2026
Classificada 5 em 5 estrelas

We always get good service

We always get good service. They leave you to look around. Sometimes they will approach or leave you to ask them. Which we prefer. We have bought several electrical items in the past.

15 de abril de 2026
Classificada 5 em 5 estrelas

The 2 delivery guys were brilliant

The 2 delivery guys were brilliant. Our new cooker was well over 100kgs and was (packaged) exactly 5mm narrower than the door opening. “No problem “ and it wasn’t. They were professional,very pleasant and good communicators.

15 de abril de 2026
Classificada 5 em 5 estrelas

Cost of product against other…

Cost of product against other suppliers. Delivery so quick couldn’t believe it. Gave a 3 hour delivery and the driver rang 30 minutes before they arrived. Will certainly use them again when I need a replacement for an item Very impressed would recommend to anyone.

15 de abril de 2026
Classificada 5 em 5 estrelas

Order No 883364

Order No 883364
Delivery made within 3 hour slot given. We received a call 30 mins before to confirm arrival time and this happened.
Delivery drivers Zulfi and Abbas very professional and helpful. Could not fault the service

18 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Not good service customer service is…

Not good service customer service is rubbish

10 de abril de 2026
logótipo da Sonic Direct

Resposta da Sonic Direct

Thank you for your feedback.
I am truly sorry to hear that your experience with our customer service team did not meet your expectations. I have asked our management team to contact you directly to discuss the details so we can work toward a resolution.

Thank you

Classificada 5 em 5 estrelas

5/5 excellent service!

Great service from walking in to the shop, through to delivery. Delivery drivers were exceptional. Couldn’t fault the process. Big thanks to Zulfy and Abbas. Thanks you

18 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service as always

Great service as always in Sonic, I have bought a few items there and have never had cause to complain, everyone is always friendly and very helpful. Sonic is always my first go to for electricals.

15 de abril de 2026
Classificada 3 em 5 estrelas

Ordered a American fridge/freezer had…

Ordered a American fridge/freezer had major issues with the recycling option i did put down that my old one was American too,delivery guys was practically having a heart attack,finally got my new fridge/freezer in unpacked it all then noticed a massive scuff at the bottom of the door big scratch on the side...

14 de abril de 2026

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