When I ordered 600 litres on 4th March, the price had already risen a little, but competitive. My delivery arrived as promised 17th whilst we were away ( a pity as I always give your driver a decent... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
After being badly let down by another company I have used this company 3 times now and will continue to use them. Easy to order, very good price, great service and drivers and, added bonus, when I pho... Ver mais
Communications good, lone day late but no problem. Driver damaged plants, broke pot and disturbed compost heap. This has never happened before - they are usually excellent. Company very apologetic whe... Ver mais
A empresa respondeu
My first order. Online site worked well. Delivery was painless even down my narrowish drive. My only small gripe was no tighter delivery time provided in the delivery email so I had to be prepared t... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Southern Energy (formerly known as Local Fuels) is a trusted, family-run fuel supplier serving homes and businesses across the South of England. With over 25 years of experience in the industry, we are proud to deliver reliable, efficient fuel solutions to domestic, commercial, agricultural, and marine customers. Operating from our base at Shoreham Oil Terminal, we run a dedicated fleet that enables us to provide a dependable and responsive delivery service. Whether it’s heating oil for your home, fuel for marine vessels, or bulk supply for commercial operations, we have the capability and expertise to meet a wide range of energy needs. Our team of friendly, local drivers are at the heart of what we do. With strong knowledge of the areas we serve and a genuine commitment to customer care, they help ensure every delivery runs smoothly. We also believe in keeping things personal — when you call us, you’ll speak to a real person who is ready to help. At Southern Energy, we pride ourselves on excellent service, competitive pricing, and building long-term relationships with our customers.
Informações de contacto
The Shoreham Oil Terminal, 3 Waterside Road, BN41 1AZ, Portslade, Reino Unido
- 01825 840931
- info@pricewatch.ltd.uk
- www.southern-energy.co.uk
4,6
Excelente
89 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Our delivery failed twice
Our delivery failed twice - on the Monday because apparently 'the road was blocked' and on the Wednesday because the 'lorry broke down'. When we phoned to complain explaining that we are elderly and actually had no oil we were informed that the next day delivery was 'full' and they 'would try and fit us in'. We were not happy at all with this service and asked for refund of the premium we paid for an early delivery which didn't happen - eventually oil delivered on the Thursday
12 de janeiro de 2026
Opinião espontânea
Resposta da Southern Energy
We’re very sorry for the inconvenience you experienced and understand how frustrating this situation must have been, particularly given the circumstances you describe. Unfortunately, unforeseen issues such as access problems and vehicle breakdowns can occasionally disrupt delivery schedules, but that doesn’t lessen the impact on you when you’re left without oil.
We regret that your delivery did not take place as planned and that the communication around rescheduling did not meet the standard we aim to provide. Your feedback has been noted and will be shared internally so we can improve how situations like this are handled in future.
Great company to deal with
Competitive prices. Delivery always exactly when promised and usually sooner. Delivery driver delivers quietly and goes with no fuss. Extremely pleasant and helpful if you have to phone.
6 de janeiro de 2026
Opinião espontânea
Resposta da Southern Energy
Thank you for your kind feedback. We’re glad to hear you’re happy with our pricing, reliable delivery times, and the professionalism of our delivery drivers. It’s also great to know our office team has been helpful when you’ve needed to call. We really appreciate you taking the time to leave a review.
Great service
I have used Southern Energy (previously Local Fuels) for many years, they are always reliable and prompt in their deliveries. Their prices are in line with the competition and often the best on comparison web sites so I no longer bother looking for alternatives.
22 de dezembro de 2025
Opinião espontânea
Resposta da Southern Energy
Thank you for your continued loyalty and for taking the time to share your experience. We’re really pleased to hear that you’ve consistently found our deliveries reliable and our pricing competitive. It means a lot to know we’ve earned your trust over the years, and we look forward to continuing to provide the same level of service in the future.
Resposta da Southern Energy
Thank you for your feedback. We’re glad to hear everything was on time and that our team was courteous. We appreciate you taking a moment to share your experience.
Of course
Of course, please provide the original review for me to rephrase.
23 de novembro de 2025
Opinião espontânea
5 star company
I am a regular customer and can highly recommend for best prices, excellent service and quick to refund if I over order. The drivers are especially helpful as access is via a single track lane.
24 de outubro de 2025
Opinião espontânea
Resposta da Southern Energy
Thank you so much for your kind words and for being a loyal customer. We really appreciate you taking the time to share your experience. It’s great to hear that our pricing, service, and refund process have worked well for you. I’ll make sure the drivers hear your feedback too. Navigating that single track lane isn’t always easy, and they’ll be glad to know their efforts are noticed. Thanks again for your continued support.
Resposta da Southern Energy
Thank you for your feedback. We’re glad to hear everything was on time and that our team was courteous. We appreciate you taking a moment to share your experience.
Brilliant,easy to work with & always…
Brilliant,easy to work with & always helpful 👍🏻
24 de outubro de 2025
Opinião espontânea
Resposta da Southern Energy
Glad you found it all so easy. Thank you
Quality service and competitive pricing.
Great price, friendly service and quick delivery.
24 de outubro de 2025
Opinião espontânea
Resposta da Southern Energy
We aim to please! Thank you
Great
No delay! Entire process was smooth. I'm happy I switched to this company.
22 de outubro de 2025
Opinião espontânea
Resposta da Southern Energy
Thank you for your great review.
My first order
My first order. Online site worked well. Delivery was painless even down my narrowish drive.
My only small gripe was no tighter delivery time provided in the delivery email so I had to be prepared to wait in all day. Even an am or pm indication would be helpful.
The delivery staff were great by the way.
11 de setembro de 2025
Opinião espontânea
Resposta da Southern Energy
Thank you for your first order! We’re glad everything went smoothly and that our delivery team took good care. We appreciate your feedback on delivery times and will work on improving this.
Very efficient service
Very efficient service. Competitive pricing.
Delivery driver has awkward access to tank but manages it without any issues.
28 de agosto de 2025
Opinião espontânea
Resposta da Southern Energy
Thanks for your feedback! Great to hear you’re happy with the service and delivery.
I would have given it 5 stars but I did…
I would have given it 5 stars but I did not receive the promised email notification. It was delivered on Bank Holiday Sunday when I was entertaining visitors in the garden so not at all convenient.
24 de agosto de 2025
Opinião espontânea
Resposta da Southern Energy
Thank you for your feedback. We're glad you were otherwise happy with your experience, though we’re sorry to hear the email notification didn’t arrive as expected and that the timing of delivery wasn’t convenient for you. We’ll review what happened with the notification so this doesn’t occur again. We really appreciate your comments as they help us improve.
Completely satisfied
Completely satisfied; efficient delivery following helpful notification - delivered even in our temporary absence. We greatly appreciate your information services and reliability. Thankyou.
4 de julho de 2025
Opinião espontânea
Resposta da Southern Energy
Thank you for your kind review.
Simple website making on-line orders…
Simple website making on-line orders easy to request.
20 de junho de 2025
Resposta da Southern Energy
Thank you for the review.
Simple ordering and efficient delivery
28 de junho de 2025
Resposta da Southern Energy
Thank you for your kind review
A hassle free process from start to finish
The whole process was hassle free from quote to booking and delivery. Great communication on the delivery date and the driver was polite and helpful.
24 de junho de 2025
Resposta da Southern Energy
Thank you for your wonderful review.
Driver was very rude on delivery day…
Driver was very rude on delivery day would not go up the track because they sent oil in the bigger truck, I could understand the problem for him but there was no need for his rude altitude,oil was delivered next day in the smaller truck that they normally send different driver very polite not problem
28 de maio de 2025
Resposta da Southern Energy
Thank you for your feedback, and I’m sorry to hear about your experience. While we understand the issue with the larger truck, there’s no excuse for rudeness and we’ll be addressing this with the driver.
I’m glad the follow-up delivery went smoothly. Please let us know if there’s anything further we can do.
Excellent
Easy to use online quote generator, good prices, friendly drivers and very reliable service
16 de junho de 2025
Resposta da Southern Energy
Thanks for the great review! We're glad you found our service easy, reliable, and friendly. Hope to help you again soon!
Excellence fully demonstrated
Continues to meet ALL hopes and expectations. Very professional team at all levels. As ever a true customer focused experience. Thank you.
5 de junho de 2025
Opinião espontânea
Resposta da Southern Energy
Thank you. We are pleased that your experience was so positive.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.