Southwest Airlines Opiniões 792

I had flown with SW 3 times over the last few months. I'm a "Rapid Rewards" member and check in 24 hours before my flights. Despite this, I'm usually given a late boarding assignment. One flight, it was group 7. SW got almost 20 people to check their bags, I didn't as I didn't have any checked bags and don't for a reason. Then I was told nobody in group 7 or 8 could have a carry on. I told them I didn't want to check my bag and was certain there was still some overhead space. I was then threatened to be put off the flight. I asked if my ticket I PURCHASED included a carry on? I was again threatened. So the fact SW doesn't enforce the policy of not putting personal items in the overhead, other customers are penalized. SW takes no responsibility for not providing what customers pay for. As it is, they have no first class, no monitors, no chargers, and the wifi works half the time. They are the Carnival of the Sky. In the future, I'll pay a little more and book with another airline.

I was on WN 2257 HNL/LAS April 09, 2026.
I want to highly compliment flight attendant Laurie & Kim
From takeoff until landing, flight attendants Laurie & Kim was served the passengers with a smile, frequently walking through the cabin to attend to passengers needs. They regularly offered beverages and water, personally asking each passenger if there was anything they required. I have flown with various airlines, but this is the first time I have encountered a flight attendant as kind and diligent as this individual. Although I was quite exhausted during the long journey, this flight attendant Laurie & Kim made my trip a pleasant experience. Thanks to Laurie & Kim who deserves the award. I am eager to fly with WN Airlines again in the future, and I would highly recommend them to others. I also appreciated that they served different various snacks on different flights segments which other airlines has same snacks on all the flights.

Southwest considers charging lowest fare passengers for overhead bin access????
After ridding itself of, "You buy, you fly," now requiring passenger to buy seat at confusing rates for better seats - lots of disclaimers now, they come up with this policy?
In less than one year, the CEO has led the easiest / enjoyable to possibly worst airline.
This person should go work with failed CEO of family - rocking chair - themed chain of resturaunts along the interstates!

Southwest has always been my airline of choice, however I feel the need to vent about a couple things. Prices are outrageous (but I guess that is with everything), they assign you a seat (unless you want to pay extra to choose your own) they pick and choose which "snack" each section gets (extended leg room, preferred etc...) don't even think to ask for the snack the another section gets. So because I get assigned a seat that is not in that section or pay an extra $70 for it I get pretzels instead of pistachios. And why bring drinks out, if you're going to turn around 5 minutes later and say you're coming by to get trash. Oh and asked about any other seats available besides a middle seat and was told no, flight was full. Imagine me seeing 4 empty seats within 3 rows of where I was sitting. Southwest, you need to do better.

My first flight, the large man in the middle seat protruded into my seat at least half way. There were 60 empty seats on the flight; but I was not allowed to move to a different one. The second flight, a Southwest employee made me check a small backpack (I was boarding group 6). I had already paid for a checked bag and my personal items to carry onboard was a small backpack and a small purse. I told the employee that I had just come from a different flight with these items and they fit under the seat in front of me. He still insisted that I had to check the backpack. I told him that I could not because it had my laptop in it. He told me that I had to carry my laptop and small purse onto the plane. I was very upset about this and did as he asked. Meanwhile, after I was onboard, I watched as others in boarding group 7 & 8 carried on roller bags and backpacks!
I have been a loyal customer for many years..... but now there is nothing to make Southwest stand out in a good way. Their flights cost about the same as any other airline; they charge for bags; and my comfort is overlooked. They need to review their policy on carryon bags. Basically, they are giving the people who do not buy the premium seats the middle finger because if you do not get onboard first, all of the overhead bins are taken by people carrying on large roller bags.

This airline is disgusting. Second time in a row that my seat and table have been filthy. First time it was sticky dried dark colored soda. Asked flight attendent for a wet wip and she said "I don't think we have any". I said "I'm not sitting down till this is cleaned." They found a clorox wipe. This time it was coffee residue and some kind of chocolate nut candy. Been flying swa for 30 years and it just gets steadily worse, however, the slope of the line for badness has fallen off a cliff.

If I could give them a zero I would. This is by far the worst airline ever. The flight attendants stand around do nothing to help passengers. Boarding is ridiculous and tedious. Incident three flight attendants stood around watching a 74 year old petite woman try and to lift her luggage into the overhead bin and not one of them lifted a finger to help! Same thing happened at the conclusion of the flight. Why not get AI robots for this job. They can be kinder and do a better job than human beings!

Horrible! What has happened with Southwest????? I've got hundreds of $$ for credits and they won't let me use it. Customer service is terrible. I might start driving at this point.

I have been flying Southwest for many years but am about to make a change. The flights are always delayed, the prices are no better, the staff no friendlier by the excuses are getting more creative- all so they have no responsibility for their poor performance. Too bad! See yah!

Spoke with Sarah in customer service. My employer had purchased tickets for me to go to a convention and I was unable to attend. My account was 16 years old and she made the process smooth, quick and efficient. Got the refund to go back to my employer saving me a lot of time and showed me how to update my account. Its not often I leave reviews but I certainly do when the service is that good. Thank Sarah you were awesome!!!

A last minute [4 hours before flight departure] change in reservation screwed up everything; would arrive AFTER connecting flight left and thus miss scheduled dinner. This is the 3rd time in a few months this type of mix-up has happened; along with price increases, baggage and seat fees these changes now make SWA a 3rd tier airline. Bad!

How did Southwest go from one of the best to one of the worst?

I booked seats on flight WN3973 on March 25, 2026. I booked an aisle for me and a window for my son in row 15 now that we can book seats.

On the day of the flight, I found that Southwest reassigned us to row 30 - the last row of the plane—-and put me in a MIDDLE seat!

Worst airline I’ve flown recently!

Do not use this airline if you can avoid it. I had three flights with them, and they managed to delay all of them. It’s a huge lack of respect for the customer.

Terrible service against @niki_nik20 on tiktok

Paid to leave 2 days earlier than originally planned. But when I got to the airport I was told that my original flight was delayed prior to boarding my flight 4 hours later. So it turns around that my flight was rebooked until the next morning. I feel as though me and my auntie should have been compensated with a hotel, refund or food voucher. But nothing but sit in this freezing cold airport in these uncomfortable chairs. I’m very dissatisfied this is so not acceptable and to have to miss work.

I have been flying on SouthWest for 15 years and this is currently the WORST experience that I have ever had.

It starts with the booking application which is a complete trainwreck and went downhill from there

I could not book a multi city train I had to book multiple one way trips.

Every single trip has a minimum of one stop, even for simple trips like Burbank CA to Seattle WA.

The seating app is Horrible. You are now charged for your seat of every leg that you want to book. Simply stated, the prices are now ridiculously expensive

On top of this, the booking application is so bad that you have to enter your seating choice multiple times to try and get it to work properly

The CEO should be fired immediately he is overseeing a complete SH*TSHOW!!!

A worst and Racist airline. No respect for passangers.

Southwest did not announce our flight though they did announce other flights. I and my daughter were seated just across the terminal from our gate and missed our flight by a couple of minutes . 🫩 They oddly already had us rebooked for a flight two hours later. I heard MANY other passengers being paged, flights being announced, etc. The Southwest staff…RUDE AF. Will check every other airline first when booking from now on.

I have been a A- list member for the last five years. I’ve always been satisfied with Southwest. I fly at least 20 trips a year along with booking my Hotels through them. This year 2026 has been nothing but frustration. The change in boarding process does not benefit A-list members anymore. I have to call everytime after a hotel reservation to have them post my reward points. To top that I always have to wait 30 minutes for a call back. I will be changing my airline preferences to another airline.

The flight was very nice, as usual. The planes were clean, the flight attendants kind and attentive and always friendly, as usual.
However, on a flight from BWI to GSP I forgot my pocketbook under the seat! Yup! Well, thank goodness for Trinae and Tee! They went above and beyond to get my bag back to me the next day so my trip wouldn’t be ruined and I could still go on my cruise! I only dealt with those two wonderful people, no machines, no voicemails. Just this wonderful dynamic duo who saved the day for me!
I would give Ten stars if I could! Thank you thank you thank you!