JetBlue Airways Opiniões 1137

Flight from New York to Las Vegas — extremely disappointing experience with JetBlue, and far from the “above and beyond” service the airline promotes.

The flight was delayed by 1 hour and 40 minutes. While delays can happen, what followed onboard made the situation unacceptable. This was a 5-hour flight. Complimentary refreshments were offered, but food was only available for purchase—and by the time service reached the last rows (around row 27), all food had already run out. As a result, there was no option to purchase anything at all.

When I politely asked the flight attendant if there was anything small available (even something basic like crackers), I was met with an unprofessional and dismissive attitude. The attendant appeared irritated, made inappropriate facial expressions, and went as far as to warn that if I continued asking, I could “have a problem.” I explained that I needed to take important medication and required something to eat, yet I was told I should have planned better or chosen a different seat. This response was not only unacceptable, but concerning from a customer care and safety standpoint.

Additionally, passengers were informed that Apple Pay would be accepted onboard, but when service began, it was not working. While technical issues happen, the lack of proper communication and the dismissive delivery added to the frustration.

To make matters worse, upon arrival my luggage was damaged and cracked open.

This situation is not about food availability or minor inconveniences—it is about how passengers are treated. JetBlue actively advertises a customer-first approach and “above and beyond” service, yet this experience reflected the complete opposite.

Given the delay, the lack of available food despite a long-haul flight, the unacceptable behavior from cabin crew, and the damaged baggage, I expect this matter to be taken seriously and addressed appropriately. I will also be pursuing a formal claim for the damaged luggage.

I would appreciate a prompt response outlining what steps JetBlue will take to resolve this situation and restore confidence in its service.

Heads up when you are making a booking you will not get a refund if you wish to canel a seat selection charge or a baggage charge. I called and was promised a refund. It never came so I called back and was told the refund was refused. Front line staff are not that well trained. I am out $79.

I made reservations 7 1/2 months in advance for a party of 7. It was going to be a Spring break getaway so I booked the flights far in advance. Flight was leaving about 6am so we arrived at the airport just past 4a. Their was going to be a delay and we would miss our connecting flight so it was switched from syr to bos to syr to jfk. Time for boarding they were having a difficult time with the boarding pass because keep on bouncing back to bos instead of jfk. Everyone else got on board but our party. No more available flights until the next day. Lost that day of vacation and had to stay in Syracuse for the night. Talked to the unhelpful supervisor on Monday morning when we returned on 4/13/26. Didn't compensate AT All said sometimes delays and cancelations happen. Everyone else boarded but us. Just because We are not frequent Jet Blue flyers I feel we were not valued as a customer. I will never fly Jet Blue again. Why make reservations and book early if you're not guaranteed a spot.

I’m on a flight from JFK to Cayman. The bathrooms are dry and clean. All is well. WiFi is free. Over the years we have come to accept all the extra fees and yes checked baggage’s were $50–acceptable.

But in this flight, half empty, I noticed that the flight attendants have seats facing the toilet. If someone has to go to the bathroom, the attendant taking their break has to shuffle to make room for the passenger to enter the restroom.

Why not allow the attendants to sit in the back row. This flight is half empty.

Post Covid, we know that viral particles are in fecal matter and those are pushed up into the space. So the attendants are getting exposed to that.

No common sense in regards to their employees. So disappointing. Corporate greed has no bounds. I hope passengers consider this factor when rating their journey.

Had flights booked then JetBlue changed the times which didn’t meet with our plans at all, because the new times were less than 3 hours difference they have refused to give me a refund, instead issuing a travel credit which we will never use as we do not live in the US. Awful customer service, bad attitude and unhelpful, no manager to talk to, no complaints department. Disgusting service, avoid!

Today, my minor daughter was assisted at Gate 511 of JFK Airport by a woman named Leila (ID 46273) regarding Flight B62725. This woman threatened to call security—phone in hand—to have us removed, all because I asked if she could page my daughter over the intercom. With the rudest attitude imaginable, she snapped: "That's *your* daughter; *you* call her." She wasn't even the agent assigned to me in the line; she actually stepped in, took the passport and ticket 🎟️ right out of the hands of the agent who *was* assisting me, and declared—the moment she saw me—"I'll handle her." Their staff lacks basic manners, and the worst part is that when you call to file a report, no one listens. They need to hire personnel who communicate more professionally and are less indifferent—people who don't blow every minor misunderstanding out of proportion into a major incident in front of so many people. For my part, as long as I can avoid traveling with JetBlue, I will!

Ridiculous experience with flight #B6 1252 from RSW to HPN. The flight was delayed due to storms on 4.6.26. We waited all afternoon and were about to board the flight for 11pm departure (delayed from 8pm) when the screen simply changed to 11am departure the following day. Two young employees were at the gate with no information or reasons or details. Passengers could not even figure out what was happening to the luggage as the flight was never cancelled but "delayed". Then we come back the following day and are told that we are now flying to JFK, not HPN. There is no weather but we are not provided with transportation to our car in HPN and the associates at the counter have no details or any desire to even engage. Wow...this will be our last Jet Blue experience.

7 hours before my flight leaves, JetBlue emailed me to inform me that my flight departure had changed. They failed to mention this change would make me miss my connecting flight. When I called them, it took about 40 minutes to sort things out, phone operator was not too bright. End result, my flight/vacation got cancelled and refunded.

I had a great experience booking through JetBlue Vacations from start to finish. Everything was organized really well, and it made the whole trip feel smooth and stress-free.

The booking process was very pleasant. The representative I worked with was helpful, patient, and made everything easy to understand. They answered all my questions clearly and made sure everything was set up exactly how I wanted.

The flight was an awesome experience. My husband, my son, and I are all tall, so seat comfort is usually a big concern for us, but the seats provided were great. There was plenty of legroom, and the service on board was friendly, helpful, and attentive, which really made the flight enjoyable.

The hotel was exactly what we expected. We received the beach view that was stated in the package, which made the stay even better. The room was clean, well-maintained, and check-in was simple. The staff were professional and accommodating throughout.

The transfers were also seamless. Everything was arranged ahead of time, transportation was on time, and it made the whole experience feel organized and reliable.

Overall, everything from booking to flight, hotel, and transfers worked perfectly together. It saved time and eliminated stress. I would definitely use JetBlue Vacations again and highly recommend it.

Horrible experience. I booked with United- Silver status. Silver with United benefit is first bag free. Because they passed me off to Jet Blue, I will be charged 50.00 for the first bag. Also, I opted to upgrade my seat for 49.00 only to find my boarding group downgraded from B to C…what????? JET BLUE NEVER AGAIN! Now that I am boarded, I was going to add images of the exposed wires seat 13F. Wow! No option for images.

Flying back to JFK from Punta Cana on JETBLUE.My wife needs wheelchair assistance. Airport attendant dropped my wife at the gate and left with the wheelchair. I spokr=e with a JETBLUE employee at the gate and asked why disabled persons were not in the front of the line and why the attendant left. Was told they will come back which they did not! Gate opened and passengers wer allowed to start boarding the shuttle to the plane with NO priority to disabled passengers! When the shuttle arrived at the plane there everyone just rushed to the line to board the plane. There was only 1 JETBLUE employee checking tickets. Passengers were allowed to board the plane with NO PRIOITY given to disabled passengers or women with young children! I'am appalled with the inexcusable treatment from the JETBLUE employees at Punta Cana airport. To make matters worse, I'am a Mosaic 2 member which allows me priority boarding. When I asked the employee at the gate and the plane why we were not receiving priority boarding they ignored me. Very RUDE!! This is not the first time this has happened. JETBLUE customer service at airports is not what it used to be. Not to mention the extremely long wait times when trying to contact JETBLUE by phone. I hope this review helps people who are considering flying with JETBLUE. You may want to choose another airline.

Power supply and info / entertainment system down whole flight. Flight attendant offered statement credit an claimed we would receive email. No such email came. I called customer service and they said airline attendant was not authorized to offer statement credit and said their is nothing they can do.

I booked a flight from May 15-20 jfk to LIR . Me and my family decided to extend our flight so I paid to change my return flight from
The 20th to the 22nd . When I did that I received a new itinerary confirmation . Everything was correct. About a half hour later I got another confirmation and In the 2nd confirmation they removed my upgraded seats that I paid $134 for each seat . 4 seats total. I called jet blue back and asked them
Why they removed my the seats from my flight from
JFK to LIR and was told their computer system does it automatically and I ask them to put my seats back that I already paid for and they said I would need to rebuy them. I said I already paid for them and they said you will get a refund for the original purchase. The issue is that the upgraded seats went from $134 per seat to $169 per seat a total of $140 over what I originally paid . I told them I want a credit or a refund of the difference because I didn’t make any change to my original departure flight or seats. They refused to refund me I have tried contacting corporate and they also won’t do anything about this. I would not recommended using jet blue this was a crook move by them and this will most likely be the last time I or my family fly jet blue.

I had a JetBlue flight LHR->JFK->DEN (flight confirmation KYXVCB) on 16 March because of weather conditions. Once I finally landed in JFK, I missed my connecting flight and had to spend the night in JFK. JetBlue sent me an email with link to book a hotel, which did not work. Customer Service in JFK was unable to figure it out, so told me to book my hotel and file for reimbursement.

I did as I was told and was told to call 1-800-JETBLUE or talk to them online (via chat) to file reimbursement. Being unable to call the 1-800 number (having a UK number) and due to long wait times for the online chat, I was only able to do this today on 1 April. I was told that because I missed the 10-day window, they were unable to reimburse me for the hotel. I informed them I was never told about the 10-day window by the Customer Service rep, and it was not in my email. After 2 hours on the chat, they were unable to resolve the issue.

I have contacted their "Share a concern" here and would like to know what I can do to get reimbursement, as I missed the deadline to file not through my own incompetence, but because I was given incomplete information.

They changed our flights which results in an over 6 hours extra lay over both ways, making it impossible to drive to our destination and having to book an extra hotel night and taxis instead of trains because there won't be any public transport available upon arrival time.

During boarding, I was instructed to consolidate my bags, which I understand is part of airline policy. I was willing to comply and did so without argument. However, the way this was handled felt unnecessarily condescending and uncomfortable.
I was told I could not board until I placed a very small bag into another bag. I had to step out of line and re-enter, and when I did so, I was pointed out for rejoining the line, which left me feeling like my only options were to either hold up the line or rush and risk damaging my belongings.
Later, after boarding, another crew member instructed me that my backpack had to be placed in the overhead bin. I acknowledged the instructions and said, “I’ve got it,” but the crew member remained hovering and continued directing me step-by-step in a way that felt patronizing, as if I didn’t understand simple instructions.
I fully understand the need to enforce policies, but the tone and approach made me feel embarrassed and treated like a child in front of other passengers. A more respectful and professional manner would make a significant difference in the passenger experience.
This experience has made me reluctant to fly JetBlue again.

Cette compagnie ne mérite même pas une étoile. Elle fait preuve d’un total manque de respect, tant envers les passagers que leurs bagages, et ne montre aucune empathie. De plus, lors d’une réclamation, aucun véritable geste commercial n’est proposé — seulement des compensations dérisoires.
Brefff , je ne conseille absolument pas.

I recently flew four separate flights with JetBlue, and while the overall experience was… acceptable, there were enough frustrations that it’s hard not to feel irritated.
Out of my four flights, I was assigned a middle seat on three of them. Three. Out of four. At some point that stops feeling like bad luck and starts feeling like the system simply doesn’t care about the passenger experience. Spending that much time wedged between strangers is not exactly the way to build customer loyalty.
Punctuality also left something to be desired. Two of the flights failed to push back on time, which added unnecessary delays to trips that were already long enough.
But the most baffling part? After all that, JetBlue sent me an email asking for feedback—but only for the one flight where everything actually went well. That was the one flight where I didn’t have a middle seat, the plane was half empty, and it left on time.
Call me cynical, but it certainly feels like JetBlue is very interested in collecting feedback when things go smoothly, and much less interested when they don’t.
If you’re going to ask customers about their experience, ask about all of it—not just the convenient parts.

This is the worst travel company ever. I would never recommend anyone buy a ticket to travel with this company. I bought a ticket for two people, but they couldn't arrive at the airport on time. I called JetBlue to change the flight to a later time, but they refused. They said I could cancel the ticket, which was the only option I had. I was forced to cancel, and they charged me a cancellation fee of over $200. The worst part is, they won't refund the money I paid. They told me I could only use it as credit to buy another ticket with the same company. The money is lost because I will never travel with such a terrible company, nor will my family.

Last year I booked an evening flight for May this year, included even more seats/bag payment.

In December they decided to cancel that flight and move me to an earlier flight, and while inconvenient, was still manageable for me.
At this time everything was transferred to the new flight, the same seat selection etc.

In April they changed the flight number (same departure etc) and in turn a week later I noticed I was no longer in my selected seat, the booking showed it paid for, so when selecting it again it said I needed to make payment.

I contacted their call centre and was advised they will need to refund the $61 I paid for the seat and recharge me $69 (the current price), so already I am paying more for the seat, the payment showed in my bank account the moment he processed it and my booking was showing me in my selected seat.

2 days later, I am no longer in that seat anymore (or any) and again the booking shows I paid for the seat but again to select it I am promoted to pay for it again.

Again I contact them and again and told I will need to pay for the seat again and they will issue a refund.

I asked if they could manually override it and just put me in it, they stated they are also promoted for payment and it's the only way, I asked if there was a supervisor or escalation team that could do it, I was told no (either they are lying or have the worst system in the airline industry).

So again I payed for the seat, and was told they will refund it.

This is 5 transactions that have cost me with exchange fees and international transaction fees (I am from Australia).. I asked if JetBlue would offer me any compensation for this, as it is clearly based on them making changes and a faulty system .. I was advised they can only tell me they understand and are sorry.

Hopefully this is the end of this drama for this particular flight, however based on this experience, I will no longer recommend or fly with JetBlue in the future.

Fyi: their call centre staff were nice and professional +I suggest limited with what they can do), and I have had little issue with flying with them before
However the inconvenient time change and added costs just for 1 seat has made me come to the conclusion that this is not an airline I can trust going forward.

Update: an hour later I get the same email as last time saying I paid for a seat but payment did not complete successfully (even though my bank shows otherwise) and to contact them.. so this will be the same nonsense over and over, I have never had an issue using the exact card with JetBlue before so it is clearly an issue their end that continues to cost me fees and charges every time to correct it.
This is after the service person stated it shows competed their end after I made the payment, and sent me a confirmation email showing such .. but also the JetBlue seat selection/payment merry go round continues.