SpyCameraCCTV Opiniões 

3063
TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Don’t waste your money These cameras are rubbish waited 4 wks for delivery, looks cheap and won’t connect to internet, complete waste of money , DONT BUY this crap

Classificada 2 em 5 estrelas

Ordered 2 cameras and 2 LED lights, but only got one of each. As I am a British expat now living in the Netherlands, and Brexit has kicked in, I now have to pay customs duties (€25) for any orders! R... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought the Gamut 4 camera system, customer support very helpful, kit arrived promptly. One camera was mal functioning, returned free of charge, SpyCamera tested it, found it faulty. They replaced it f... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Everything went smoothly until the time I wanted to contact them when facing an issue with the recording...tried phoning and emailing...NO answer. When I reached the point that I couldn't use the came... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de equipamento de segurança
  2. Televisão de circuito fechado
  3. Loja de dispositivos electrónicos

Informação fornecida por diversas fontes externas

We offer a comprehensive range of high-quality security solutions to suit any scenario at unbeatable prices. Based in Bristol, we are a leading supplier of CCTV systems and spy cameras for the home and business. We ensure our customers get the best possible service with free support, our superb price match promise and exceptional delivery. With a huge range of solutions, all the way from tiny covert spy cameras to advanced multi-camera CCTV systems, you will find something to suit your need. We are a distributor of Hikvision equipment, the world's largest CCTV supplier, which means we can offer professional equipment at remarkable prices for trade and installers.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(3063)

2 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

SD card for Wildlife Camera

I ordered a SD card for my wildlife camera, model HCAME1 which had an 19mm aperture. Unfortunately the supplied card at 11mm was too small to fit and the adaptor that came with it, too wide at 24mm. I am aware the model of camera is no longer supplied but hoped a suitable card was still available. The company arranged the return of the card without any hesitation and will be refunding the cost upon receipt of the goods.
I have purchased cameras from them in the past and found them to be helpful and great to deal with.

11 de novembro de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Jennifer,

Thank you for ordering from us! We can understand your frustrations here, but we're really glad it was sorted quickly for you.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Good Support

Nice to find a company that actually puts the effort in to support their customers when they have non-standard support issues.

7 de novembro de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Clive,

We do our best!

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Good customer support

Had previously bought a turret camera from them and received an email indicating that the firmware needed to be updated on it. Tried to do so but it didn't work so I got in contact with their support, who were very responsive and helped to quickly overcome the issue.

30 de outubro de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hey there!

Thank you for your order and kind review. Our aim is to always resolve any tech issues or answer tech questions, as quickly as possible!

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Speedy response

Speedy response with a plausible answer to the question. Need to maintain expertise on older products for those who do not update every time a new model comes out.
Happy with the reply given.

28 de outubro de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Tony,

Firstly, thank you for your order! Secondly, we're really pleased that we could resolve your issue swiftly.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Great service well worth paying the…

Great service well worth paying the yearly subscription ,
i have spent hours wasted trying to sort the issue out i had ,
stick to what you know i say :-)

28 de outubro de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Rob,

Thank you for your order with us. Agreed, stick to what you know, our tech team are wizards and are always happy to help!

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

ORDERED THE ITEM AS IT WAS IN STOCK…

ORDERED THE ITEM AS IT WAS IN STOCK ARRIVED IN 2 DAYS AWESOME SERVICE AND REALLY GOOD PRODUCT AS WELL.....THANKS VERY MUCH.

20 de outubro de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hey there,

Thank you for your order and enthusiastic review.

We aim to get all of our orders to our customers as quickly as possible!

Enjoy.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Password reset issue

Had an issue with my password with the assistance of the helpline I was up and running again in no time. 5 star service

20 de outubro de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Johnny,

Thank you for your order and review. Our support team are always here to help if needed!

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Battery clip

Arrived on time

18 de outubro de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hello Mr Wing,
I appreciate you're upset, however you've not purchased a camera/SD from us.
According to our records you've only purchased a battery from us.
I'm unsure of what other store you've mistaken us for but I've sent you an email to try and resolve this situation.
Kind Regards,
David B.
Customer Services.

Classificada 4 em 5 estrelas

Camera works well although the…

Camera works well although the instructions took some working out and the software I had to download was blocked by the security settings on my PC, which was a bit disconcerting. Also the instructions say the maximum memory card size supported is 64GB whereas the seller stated on its website that 128GB is the maximum, so I ordered the 128GB card but then sent it back after reading the instructions. However the seller was very apologetic and said they would happily refund me for the card when I returned it. So overall I am happy. It seems to be a good company to deal with.

16 de outubro de 2021
Classificada 2 em 5 estrelas

Order Quantities Incorrect

Ordered 2 cameras and 2 LED lights, but only got one of each. As I am a British expat now living in the Netherlands, and Brexit has kicked in, I now have to pay customs duties (€25) for any orders!
Replacements will be sent but means I have to initially pay customs duties again, although Customer Services say these will be reimbursed.

6 de outubro de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hello Lee Steventon,

I am sorry your experience with our dispatch hasn't been plain sailing, I have spoken to our warehouse team about the mis-pick and as explained over our call we have recently had new staff in ahead of Christmas.

I can also see you've previously mention the reimbursement of import tax, again as discussed we'd be more than happy to cover the costs of this as promised.
It's regrettable Brexit has a heavy toll on all of us so I hope we can ease your experience as best we can by doing this for you.

You should receive an email as soon as we dispatch your order.

If you have any other questions or if there is anything else I can do for you, please don't hesitate to get in touch, I'd be happy to help.

Kind Regards,
David.B
Customer Services.

Classificada 5 em 5 estrelas

Very good camera

Very good camera. Arrived quickly. All in all a first class buy

21 de setembro de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hello Mrs Collins,

Thank you for your order and kind review!

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Brilliant service by brilliant staff

Excellent service by agents who have care for customers

11 de setembro de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Callan,

Thank you for your order and review. We care greatly about all of our customers and aim to ensure they're happy with the service received.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Brilliant company

Brilliant company. Good prices and exceptional after sales help

10 de setembro de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Mrs Fisk,

Thank you for your order and kind review, it's great to hear that you're happy with your order.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Greenfeathers spare birdbox camara

Excellent service have used spycamaracctv for years different camera's and first class service .

7 de setembro de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Martin,

Thank you for being such a loyal customer, we appreciate it.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Had a problem with an old purchase

Had a problem with an old purchase. They were very helpful and sorted it out. Nothing was too much trouble and I wouldn't hesitate in recommending Spycameracctv.

26 de agosto de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Rob,

Thank you for your order, we like to make sure all of our customers are happy.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Brilliant Service

After a power cut my CCTV went down....
Had a call from Menh, technical help, and its all up and running.
Brilliant service from Spy Camera !!!!
Would definitely recommend them to anyone thing about getting CCTV

25 de agosto de 2021
Opinião espontânea
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Nigel,

We're pleased to hear that we could help you so quickly.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Brilliant service and communication…

Brilliant service and communication with speedy delivery can't comment on the item as yet as it is a gift. Update my son loves the camera and it is used every night to photograph the wildlife activities in our field

24 de agosto de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Mrs Pattinson,

We strive to always give our customers a great shopping experience.

Kind Regards, SpyCameraCCTV

Classificada 5 em 5 estrelas

Great camera

Great camera. Detailed instructions on the website and easy to follow manual
with the equipment.

24 de agosto de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Mrs Fielden,

Thank you for your order.

We're glad that it was a pleasant and easy experience for you.

Kind Regards, SpyCameraCCTV

Classificada 4 em 5 estrelas

I will give four star rating for this…

I will give four star rating for this transaction. I received my order in good time, delivered by Royal mail. On opening my package I found that extra fitting/ connectors were required. Namely an mail/mail RCA connector and a cable to go between DVR and Tv. So as yet I have not managed to get my mic to perform.
My origin order was not my first choice. SpyCameraCCTV shows a video of their camera model idaudiopro, I could not find this article in their WEB page.
I am still interested in this camera if information is available!

24 de agosto de 2021
logótipo da SpyCameraCCTV

Resposta da SpyCameraCCTV

Hi Ronald,

Thank you for your original order.

If you still require further assistance then please get in touch with us via the number below and someone from our sales team will be able to help you:

0117 325 2470

Kind Regards, SpyCameraCCTV

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