Square Enix Opiniões 

Having been a square enix fan my whole life, and having purchased several items directly from the store in the past (with future orders pending) I was bitterly disapointed by how they handled my latest order of the Final Fantasy Resonance Collectors Edition.

Given the nature of these types of products, being in limited supply, and the condition of the product being integral to it's collectability and value, the fact that they shipped it out with what i considered to be inadequate packaging to prevent damage is not acceptable. Especially given the amount of money these types of products cost.

My collectors edition ultimately came damaged, and after raising a query with them to find out what could be done, i found that no replacement was available (as expected) and all that they were willing to do was give me £10 back as compensation (approx 5% of the total value of the product).

If anyone is considering purchasing from SE Store, I would do so with caution, knowing that if there is a problem, they are not really prepared to do much about it. It seems, like most companies, that once they have your money that they don't really care past that.

Like i said, I have future pre orders for collector editions lined up, but given how they've handled this situation, i'm retisent about it and don't know whether I'll bother ordering from them again.

Never been treated so poorly by a vendor in my life. I’ve been charged on two different occasions for two attempts to buy the same product. First time I got no confirmation, was charged and refunded, second time I got a confirmation and they are trying to tell me they don’t have stock.

They do not refund you for the shipping. I will never order from these bastards again

Completely ruined Final Fantasy VII. I hope they look at the success of Expedition 33 and admit they got everything wrong.

Non-functional license. Support is unresponsive. Even Google couldn't help. No fix provided after a long time. The company failed to respond to repeated inquiries from the partner center. The European Consumer Centre was unable to secure an out-of-court settlement. Square Enix 👎

J’ai commandé un vinyle chez eux, je l’ai reçu 2 jours après, très bien emballé et bien protégé.

FF7 remake and rebirth bought the games on discs, they faked us on the 3rd edition. This company has become twisted into scamming in this day and age.

If you are thinking about ordering a pre-release item—or literally anything—from the Square Enix North American store, stop right now and run the other way.

I purchased a pre-release item, and it completely vanished into the ether. It never shipped, there are no tracking updates, and Square Enix has successfully taken my money while delivering absolutely nothing in return.

But the real nightmare begins when you try to get help. Calling their customer service "non-existent" is a massive understatement. It is a ghost town:

No phone support. You cannot speak to a human being.

No live chat. There is zero real-time troubleshooting.

Email support is a total sham. You send inquiries into a digital void, and they completely ignore you. Not even a boilerplate automated response can be bothered to find its way to your inbox.

This isn’t just a poor shopping experience; it is a full-blown, anti-consumer horror story. They have engineered a system that actively locks you out of getting answers or refunds once they have your cash. Buyer beware is an understatement. Think twice, think three times, and then buy somewhere else. This store is a complete and utter disgrace.

A truly terrible login system. Just as Enix promised security, it's so good that even the account owner can't log in. I hope the game gets hacked more and more every day and goes bankrupt!

Been buying square off games since I was a teenager in the 90s and I bought a vinyl from them for $200 for the 30th anniversary of Chrono trigger and it got sent out to me damaged as a collectors item. I asked them to send me a new box for my vinyls and they told me I'm SOL and they aren't gonna do anything for me. I don't even think I'm talking to a real person through the emails, I think it's AI the fact that they're using AI for video games and their customer service is awful. Not to mention the really watered down video games. I've been pushing out and changing voice actors and censoring lots of stuff. I am so upset with square Enix. square soft is dead this isnt the same company. Square enix doesn't care about the fans anymore.

Liars an cheats makes 3 accounts 3 different subscriptions for xbox and they give you the same run around messages because they are counting there money and too lazy to handle there mistakes.

Moved my character to the wrong data centre by accident and was told to wait 3 days. Instead i have to wait 3 months to now move my character and support can do nothing or will do nothing. why is it time gated in the first place? useless support

I pre-ordered Life Is Strange: Reunion Collector's Edition on 1-23-2026.

This was well in advance of the 3-26-2026 release date. I want to highlight this so there's no confusion about if my order was placed on time.

The release date has come and passed and I looked at the tracking expecting to see it any day. The tracking implies I will not receive my pre-ordered game for almost a week after release date.

My *PRE-ORDERED* item is DELAYED.
That is utterly baffling and asinine.

I opened a ticket since I purchased the product directly from Square Enix's online store. I voiced frustrations that the purpose of pre-ordering was to get the item on release date and that I had wanted to directly support the company by buying directly from them and was now being punished for it when I could have pre-ordered at a local Gamestop and picked up release date.

Their customer service reps response was to give me the tracking information and explain to me where the item was, completely bypassing my complaint in it's entirety.

They literally just sent me my tracking information as a response.

Tracking information that I already have.

Tracking information that I directly referenced in my complaint as the reason how I know its going to take over a week to get my order.

They literally just gave me the exact information I provided when I filed the complaint and dressed it up as a solution.

This is a joke.

I'm so glad this website exists so at least somewhere it's noted how horrendous there systems are. It has sent me on a 2 hour loop of bad emails, broken links, broken systems just to log into a game from 1999 that never had any of these problems. This company literally creates problems in the name of corporate greed and should be boycotted.

UT-shirt commandé chez square enix store. Je suis très content de la qualité de ceux ci. Je les mets très régulièrement et ils ne bouge pas. Même après une bonne vingtaines de lavage. Très content.
Également contacté le support pour une question sur le délai réponse clair, le lendemain.

terrible cannot update username id for square enix only option for reseting password what kind of trash it is it has became trash

Meine Collector's Edition von Octopath Traveler 0 kam leider ohne Spiel an (befindet sich im Normalfall außerhalb der Box). Die Box selbst war gut verpackt und kam im einwandfreien Zustand an. Der Support hat sehr schnell reagiert und mich mit einem kostenlosen Downloadcode des Spiels versorgt. Das physische Spiel wurde mir kurze Zeit später zugeschickt. Bin begeistert, so geht guter Service!

I purchased Final Fantasy X/X2 Remaster from Amazon and when I went to download the X2 part of the game for some reason it was showing as unavailable on the Nintendo eshop. I contacted both Amazon and Nintendo who were both very unhelpful. I contacted Square Enix support and they were brilliant. Long story short they identified that the original download code had been incorrectly configured and sent me an entirely new code to use. Happy customer.

The customer support is horrible and they lie to you.

They wouldn't help me cancel my sub when I lost access to my account. So I had to do a charge-back through my bank. Finally got access back and contacted support about reactivating my account. They told me to repay the amount in Crysta; so I did, then they fully terminated my account. Their "customer support" is very unhelpful and rude. Cannot contact them via phone; only scrappy online support.

Square enix is the worst company when it comes to their games and supporting the community. For instance buying the supreme commander rights and not doing anything with them. not making a new game like the fans want and not selling it to the community or anyone to do anything with. They are money grabbers and nothing else!