Square Enix Opiniões 

Mir wurde ein defekter Artikel zugestellt. Ich will ihn umtauschen, aber man versucht mir zu erklären, dass man das nicht machen könne, da man nicht garantieren kann, dass der Artikel nicht wieder kaputt ankommt. Als Kompensation wird ein 10-Euro-Gutschein angeboten. Lest euch mal § 433 BGB, § 434 BGB, § 476 BGB und § 241 Abs. 2 BGB durch, Square Enix.

FF14 is a GREAT game IF, you do not like talking. Because of medieval over policed and vague terms of service; report trolls have made the MMO aspect UNPLAYABLE.

If you make a game and call it an MMO; players MUST be able to communicate freely WITHOUT being penalized otherwise their is NO community worth joining.

I have never played an MMO before where the major towns are dead silent cause everyone is afraid of talking because they might lose their accounts like 1500's England.

This is why WOW was so successfully, despite their graphics and content not being the best, their freedom to communicate as a community made the game famous.

SE already has speech filters and ways to turn off their speech completely to people who are CONSTANTLY "offended" yet, they abuse the report system instead.

SE wanna fix their games? Get rid of the dumb anti-community terms of service that punish speech in and out the game. Ban the bots and RMT fine but, STOP punishing regular players for community speech!

If the influencers players who promote your game were to type their speech in game, they would all be banned.

Trolls do who speak in a game do ruin the game for anyone; that why the filters and blacklist exist.

Trolls who use the TOS and report system to dictate WHO can speak and play RUINS the game for EVERYONE!

Square Enix è diventata una delle peggiori software house in circolazione!
Premetto che sono un grande collezionista e ho un parco titoli vicino alle 2000 unità, inoltre ero uno dei più grandi fan di Squaresoft (avete letto bene, SQUARESOFT non SQUARE ENIX), ho acquistato di tutto ma ultimamente sono solo in grado di venderti remake di Remake di vecchi giochi a prezzo pieno!
Inoltre con il loro capolavoro assoluto (FF7) hanno fatto un remake da fare venire il vomito!!!!
Nomura è meglio che non tocchi più niente e te ne vai in pensione!

User Account interface was made so incredibly unintuitively that every time I have gone to play their games, I have spent an hour trying to navigate their broken, misfunctioning user interface and then given up.

Their UX designer should be forcibly relocated underwater.

Ein guter Anfang wäre das wenn ich mit einem Spiel Probleme habe das mir eine Reale Person antwortet. Aber bei Dragon Quest 11 S zum Beispiel kann man nur gewisse Antworten anklicken. Die haben mit meinem Problem aber nichts zu tun. Nach dem Kampf gegen den Gramverschlinger soll man die Rüstung von Alvin, dem Vater des Hauptcharakter, bekommen. Die gibt es bei mir nicht und das ist nicht die einzige Rüstung die ich nicht bekommen habe. Die von Hendrik gibt es bei mir auch nicht und noch ein paar andere und das ist ärgerlich.

To call it customer support would honestly just be a lie. I swear they actively try to make your experience worse. My phone recently broke and I lost my FFXIV authenticator/software token thing. So I contacted them trying to get it removed so I could access my account. Well, because the name on my ID doesn't match my account (an account made 10+ years ago,) I was told I'd have to update my account info before they could remove the authenticator. Easy enough, I thought.

Wrong. I sent in a ticket to update my name and I was told no, because- get this- my ID doesn't match the name on my account. Like, obviously, that's why I'm trying to change it? I was then told the information was fabricated and they wouldn't change it, effectively locking me out of my account. I offered every other possible form of account verification I could; order numbers, credit card information, even product registration codes. They essentially sent me the same pre-made email template, then blocked my email from sending in tickets.

Do yourself a favor and play a game from literally any other company.

The company has managed to westernize every single of their Japanese series to the point they've all become soulless nowadays.

Je joue actuellement à Deus ex et franchement c'est une catastrophe...Je ne peut pas jouer selon mes envies mais seulement en fonction de la disponibilité des serveurs qui je vous le donne en mille sont quasi constamment indisponible !!!...moi qui pensais qu'un jeu était fait pour se détendre je reste dubitatif face à celui-ci!!! Payer 64 balles pour rester des heures devant un écran figé je dois dire que j'avais une autre image de la détente !!! C'est une véritable honte les concepteurs devraient sérieusement revoir leur jeu!!!

I ordered a product that wasn't what I wanted and try to returned it. It took customer service over a month to reply only to return said item only for them to deny it because it was opened. The packaging the item came in didn't have a seal so I was sent an item that couldn't be returned at all.

I spent a lot of time contacting customer service, and their customer service was very segmented, so I was directed to different service links.

This took me a lot of time.

The final answer I got was that they don't provide support for third-party platforms.

I had a problem buying their company's games. Steam asked me to go to Square enix, and Square enix asked me to go to Steam customer service.

This is a terrible way to handle this. There is no guarantee at all when purchasing a game.

Horrendous games ever since ff 14 it's been a disastrous

Hands down worst log in assistance I have ever seen.
Paid for the PC version and received a key that I was somehow able to connect to my square enix account. Forgot my login ID which is required to get into the game and it will not let me use my registered email.
Attempted the "Forgot ID/password" feature to get my ID as I already know the PW. Only for them to not give me my ID. Result I spent a couple hours resetting and trying to figure out where I can find my ID.
The "Help Center" just directs you to the "Forgot Id/Password" resulting in an endless cycle while not being able to contact a real human being.
Even if you call the phone number you need a customer ID number that you can only obtain IF YOU LOG INTO YOUR ACCOUNT!!! Can't even talk to someone to get a refund. Pretty much just stole $20. Me not buying the $60 version is the only upside to the situation.

It was the worst experience I've ever had with Customer Support. It took over 10 hours spread over 3 days to unlink my Steam account (that they knowingly let me link to an account that was locked to Windows and not even able to use steam keys) and relink it to a new account I had to make with a new gmail. Why doesn't it do a simple check before allowing you to link them?? And I quote "I do understand the frustration about the process. We apologize for the inconvenience but the Windows and Steam Platforms are not compatible to each other. " Yet there is no check? They just blindly let you link a steam account to one already locked to windows? And then the unlinking is a ONCE IN A LIFETIME thing. So I can never do this again.

Aïe aïe aïe.. j’avais acheter le starter pack de FF14 il y a peut être un peux plus de 1 mois.. je reçois un mail en disant que le 06.06.2024 l’abonnement s’arrêtera (comment expliquer que j’avais déjà arrêter tellement j’avais pas aimer le jeux..) aujourd’hui je voulais refaire un petit tour dessus, j’installe le launcher et j’essaye de me connecter, ça ne marche pas.. j’essaye avec tout mes mail, les mot de passes etc, j’ai réinitialisé je ne sais combien de fois le MDP et j’ai fais je ne sais combien de teste.. mais avec leur pt de captcha ou tu dois appuyer sur des images ou elles prennent des 1mins à en remettre une nouvelle.. perte temps max.. (j’etais déjà sur les nerfs) après ça j’ai enfin réussis à me connecter à mon compte « square enix members » très très bien.. j’essaye sur le « mog station » rien ne marche.. mdr.. juste après je me déconnecte sur le « square enix member » et je retente de me connecter et la.. rien ne marche! Tout ça pour dire que au final j’ai payer 30€ en tout (1 extension et le starter pack) pour un jeux que j’ai vraiment pas aimer et qui en plus ou je peux même pas jouer!!!

The fact it took them over a month to go over a purchase says enough. Support is utterly useless

Nothing works! Payment doesn't work. Ordered online and they send an email without the redemption code. Non-existent customer service and support. If not for their 3 decades of good work nobody in their right mind will put up with them. They deserve their poor rating.

Love your game but in all honesty your support sites are crap, hard to move around, buggy as hell, and why do you have the country locked, people move all the time so that feature is stupid, blizzard might be in the gutter but their customer support is easier to move around, honestly the hardest thing ive had to subscribe to, its almost like you didnt want my money with how hard it was to subscribe for ff14.

Impossible to resubscribe to the game using any of the payment options. Contacted support and got told to just wait 24 hours. Didn't change anything. Contact them again, all they can do is escalate for investigation and ask me to wait another 24 hours. Horrible first line of support, can't play the game at all because I ran out of game time and they refuse to let me sub again.

Cet avis concerne l’achat suivant « Posters collection FF XVI ». J’ai reçu le produit très rapidement en deux jours.

À l’origine j’hésitais à passer ma commande sur le site en raison des nombreux avis négatifs. Mais j’ai été très surprise en recevant très rapidement mon colis !

Je suis très satisfaite de vos services :)