Square Enix Opiniões 

Service après vente inexistant.
Commande de plus de 150€ de goodies dont le statut reste "En prépareration de commande" depuis plus d'un mois...

Vraiment site à fuire. Je le pensais fiable comme c'est de l'officiel mais je me suis trompée.

They are a joke. My hubby and I stopped playing years ago and we STILL keep getting charged $77 and $100+ every 6 months for the two of us. We go in and cancel the subscription and STILL get charged. It's like they renew the subscription on us I don't understand how this keeps happening. And there's no refunds, good luck even speaking with someone. This company is a virus and has cost me hundreds of dollars after I quit playing the game completely years ago.

Horrible, preordered 6 items and when the last one was released, they didnt have two of the items. So I lost them. The answer? FU

This company is trash. Any of their apps u have to pay for or free. Doesn't matter if it's a game or tool. They literally produce trash. How are they still around

Lied to regarding an order, delayed shipping(game was released today but they havent shipped yet), Prices higher than regular retail stores and exclusives not being quite a exclusive as they claimed. I won't be purchasing from here again. Most lilely will pursue a refund via paypal

Do not buy from their US online store. They have no customer service phone number, just some interns who answer (or don't) email. If you think you can secure items by preordering them, you're wrong. They will allow preorders to go out of stock and not tell you. If you try to do a charge back they will ban your account. Buy literally from anyone else but this store. Even their Japanese store with a proxy is better than their US store. This has been going on ever since FFXIV launched and despite constant complaints about it they have not changed anything because they only care about customer service for their Japanese speaking players.

Je désire essayer FF14 avec un compte que j'ai créé il y a fort longtemps mais jamais pu essayer tellement votre identification et votre site SONT MERDIQUES !!!
Sérieusement, en 2023 vous osez encore avoir ça ? Un site des années 2000 avec une lisibilité médiocre ! Et votre lanceur de jeu, je ne sais même pas si on doit en parler tellement mes yeux saignent.
Avec toute la tune qu'on vous lâche depuis les tous premiers FF, vous avez uniquement engraissé vos actionnaires ?!

I hope this company goes bankrupt.

I HAVE MADE LITERALLY 3 ACCOUNTS AND ALL I GET IS FRUSTATION BECAUSE THEY SAY MY ID OR PASSWORD IS INCORRECT WHEN I TRY TO LOG IN MIDTASY 14 I AM ACTUALLY MAD LIKE I HAVE NOT BEEN THIS FRUSTRATED WITH SOMETHING IN A LONG DAMN TIME THIS IS SO HORRID

Schnelle Bearbeitung und Lieferung. Ich habe die Collector Edition von Final Fantasy 16 im einwandfreien Zustand zugestellt bekommen.

Also sie als zu dumm zum atmen zu beschreiben ist noch sehr wohlwollend formuliert

Been trying to get a refund for a preorder I placed in 2021 for months now since they never actually shipped it out, due to the fact that when I actually placed my preorder, I placed it in their EU shop, since the UK was still in the EU back then and the dedicated GB site didn't actually exist. They never bothered to notify me, or refund me about the fact that they were never going to ship the item in teh first place, until I actually complained... That was months ago, still no refund, despite exchanging a dozen or so emails up to now...

Terrible Customer Service people literally ignore your calls or refuse to acknowledged replies to emails I have never been so insulted as a paying customer with such a lack of service. I wanted to pay the entry sub for FFXIV but for some reason my card is being blocked on their system the same one I have used for years then they want me to use their more pricey standard sub to pay for a month without any compensation, game cards which I refuse to buy online or their crysta scam which I hear folks have had problems with bah!

Absolutely atrocious customer service for the gear store.

After months of communication, identity checks and bunch of false promises, I still have NOT received my refund for a lost item.

While I was in contact with a polite and informative person through email, it didn't lead to anything else than stalling and incorrect treatment towards me, the customer.

Stay away from this company at all costs.

(If the issue will be resolved in the future, I will adjust my review accordingly)

Edit: After 7-8 months, I got the refund. +1 star.

The email thread started on June 21st, Final Fantasy Dimensions has a minigame called Breakdown Dimensions which crashes on Android.

I let them know so they can fix it, I share a video with the crash, they went through the standard process of asking me to reinstall, check my wifi which is fine I guess.
But then they started asking ME to keep testing their random solutions that did not work, then I told them they did not work, and I keep sharing more videos. They answered me back that they don't receive attachments and I had to send it to an alternate email which means they completely ignored my first video and they didn't even care to notify me or check it. In the end they "acknowledge" the problem and they don't provide an estimate for a solution, just to check the news. Every single email had apologies but none of them had actual solutions.

This back and forth took until July 20th, without a solution, just a "stay tuned somewhere for the fix" after I performed all their QA.

Je joue sur PS, je réussi non sans peine a me reconnecter a mon compte Square et la c'est le début de la bataille (que je vais perdre bien sûr).

Impossible de me connecter avec mon identification sur le portail et surtout impossible de le changer.
Je me dis : ok je vais voir sur les forums.
Forums qui diront de prendre contact avec le service client.
Lol...
Déjà pour avoir trouvé la page pour les contacter ça prouve ma motivation a tester ce titre.

J'arrive sur le site.
C'est un bordel sans noms, entre la station MOG qui franchement, je vois pas a quoi ça sert..

Bref. Service client client peux voir pas réactifs.
1 mail par jours. Je vous explique. J'envoie un mail pour dire que ça marche pas et je dois attendre 1 mail dans la journée. Mail envoyé le matin. Mon problème, toujours pas résolu, traine depuis 1 semaine et plus aucune réponse.

C'est Square Enix...

Bordel ! Mais meme Star Wars the old republic a un service client 1000000× plus rapide et efficace pour un soit disant dead game...

Fast jedes Jahr löschen sie alle Bestellungen zusammen mit den Rechnungen, whislisten, punkten und täten so als ob der Kunde nie Kunde war!
Für dieses unternehmen ist es lächerlich und sie sollten sich schämen für diese Betrugsmasche.
Als Jahrelanger fan hab ich es satt und werde sie bezüglich Merchandise nie wieder unterstützen!

Had the worst support experience ever with any customer service I've encountered so far. They asked me multiple times (which took over two weeks btw) if I really wanted to unlink my Square Enix account from Steam. I had already mentioned in my first contact email to unlink it so I could use a new square enix account on Steam. At the end of it all, they sent me a link that required filling out some information to disconnect the account (which could also take up to one week). Why not send this instead of asking me multiple times if i want to really unlink my accounts and letting me wait 2 weeks?

Wow, I got Shadow of a Tomb Raider. In the opening scene, my computer would not work to make a simple jump (W key + Space key). I searched online but was unable to find anything for this glitch. I attempted to contact these people because apparently making an account is the only way they will talk to you. (nothing like ANOTHER USELESS ACCOUNT, to be used 1 time a year). Ok, so I decided I would actually make the account. After no less than 15 attempts I gave up. Each time there was some (undeterminable) problem with either the name or pw or email or my pets name or some such BS. I finally gave up on this debacle, if I can't even ask a SIMPLE QUESTION without wasting an hour + of my life they can kiss my (body part). It is easier to just never buy another product that they sell or develop. Amazing how poor so many of these companies are at respecting customers (& potential customers) time and actually having any semblance of Customer Service. It is all just talk, they all treat customers like dirt.

Just horrible. Wont even receive a confirmation email after opening a ticket.
Live support doesnt exist.
You are literally left alone even though you wwant to throw money at them and purchase items in the store e.g..

There is no customer support they don't care what customers think even when they knowingly put out things that don't help players and intentionally make it harder for players to win games. Then they scam players and force them to spend money ALOT of money just to advance one level then the cycle repeats. This company is nothing but a bunch of greedy scammes and should be boycotted and bankrupt.