sterlingpvcu.co.uk Opiniões 

28
•
TrustScore: 2.5 em 5

2,7

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Sterling weren’t interested in fitting anything numerous times failed to turn up for measuring Ordered item to be delivered to be twice and both times they never turned up with not even a message t... Ver mais

Classificada 1 em 5 estrelas

the worst experience i have ever had with any company replaced my rear door & removed the door lintle leaving the masonary & first floor above the door aperture unsupported & structurally unsafe... Ver mais

Classificada 5 em 5 estrelas

Over the past couple of years, I've used sterling to replace all our windows & today we had the finishing touch with a new front door. Excellent service as always and very good value for money. I w... Ver mais

Classificada 4 em 5 estrelas

Great price for good quality windows and doors. I had a couple of issues early on with one door being slightly misaligned in the frame and incorrect locks being fitted, but it was all sorted in a time... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de portas

Escrito pela empresa

Business overview Sterling PVCU, manufacturer and installer of upvc, aluminium & composite doors and windows in the North West. Based in Warrington and servicing the majority of the country, Sterling is one of the longest established and most highly regarded manufacturers of windows, doors, and conservatories in the United Kingdom. A privately owned company that has been built on the principles of providing customers with high quality products that are manufactured from market leading components, at the most competitive prices available. Founded in 1993, Sterling has continued to invest for the benefit of its customers and employees. Product innovation is a cornerstone of the business and a comprehensive range of high security, energy-efficient products manufactured to customers’ specific requirements, are now available in PVCu, Aluminium and Composite materials. Whether you are a homeowner, trade installer or specifier we have dedicated staff at hand that can offer advice and assist with whatever project or installation you have coming up. Because we are a manufacturer, we manage every step of the process from sourcing components through to delivery on our own vehicles and our aim is to provide you with first class products and services at the most competitive rates available. Many of our trade customers have been buying from us for many years and the majority of our domestic work comes from recommendations.


Informações de contacto

2,7

Mau

TrustScore: 2.5 em 5

28 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,7

Todas as opiniões

(28)

3 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great price

Great price for good quality windows and doors. I had a couple of issues early on with one door being slightly misaligned in the frame and incorrect locks being fitted, but it was all sorted in a timely manner. Customer services aren’t the most responsive, but they’re helpful once you reach them.

27 de março de 2022
Opinião espontânea
logótipo da sterlingpvcu.co.uk

Resposta da sterlingpvcu.co.uk

Thank you so much for taking the time to leave us a review. We are working hard to improve our customer service and aftercare for customers. Thank you for your kind comments.

Classificada 1 em 5 estrelas

Would give it 0 if I could they are…

Would give it 0 if I could they are cowboys my sister in law who has dementia was sold a conservatory box and charged £16,000 . Their workmanship is not the best they spent time on a gutter above the conservatory it now drips permanently making it a water torture, they don’t answer emails phone calls etc.They had to be called back so many times then when fully paid will not return BEWARE

5 de outubro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Bought a composite door 4 years ago and…

Bought a composite door 4 years ago and it is now covered with a white mildew, which has stripped the door of its shine and colour. Tried to ring company and getting through to a fax. Tried the website but it doesn't exist anymore. Swansea area. Neighbour has had same issues. Useless.

30 de junho de 2021
Opinião espontânea
logótipo da sterlingpvcu.co.uk

Resposta da sterlingpvcu.co.uk

Hello,

Thank you for taking the time to leave us a review. I'm sorry to hear you are having issues with your composite door. Please get in touch with us via our phone line 01925 818700 or email in to installations@sterlingpvcu.co.uk so we can discuss this further

Classificada 1 em 5 estrelas

Avoid. Spend your hard earned money elsewhere.

We had a faulty front door fitted in December 2019. The front door is a fire hazard as we often can't open it as it constantly sticks. The frame looks like it's warped. The fitters also cut through the wires of our existing alarm system rendering it useless which the office then tried to deny even happened.

Despite several call outs and numerous attempts to have this fixed, it's still not remedied. It's now November 2020.

The after sales is appalling, you can never get through, they don't return your calls and promise to arrange a call out but it never happens.

They maybe be cheap but they are useless. Spend your hard earned money elsewhere.

I think we'll be heading to the small claim courts as we've been left with no choice.

3 de novembro de 2020
Opinião espontânea
logótipo da sterlingpvcu.co.uk

Resposta da sterlingpvcu.co.uk

Hello,
Thank you for taking the time to leave us a review. I have done some digging into your comments, as well as your review left on Google 2 years ago. According to our records, this door was fitted for you on 11th December 2019. A complaint was logged 2 days later and the price was reduced as compensation. An appointment was booked with our service engineer to attend and review issues with the thumb turn lock for 17/01/2020. The last note made on this order is that the appointment was cancelled by the customer on 17/12/2019. There has been no further contact recorded.
Your work is still covered under the 10-year guarantee, which is outlined on all paperwork you would've signed relating to your order. Please contact us at: installations@sterlingpvcu.co.uk to discuss the matter further.

Classificada 1 em 5 estrelas

I had composite front & back doors…

I had composite front & back doors fitted in June 2018, I have had to have fitters out on 7 occasions as neither of the doors are properly sealed & the wind comes through both of them, especially bad in the winter, since restrictions were lifted from the pandemic their answer phones tells you to leave your contact detail & someone will call you back,I have left 5 messages on their answer phone but still no-one
has phoned me back, I would steer clear of this company as they are a cheap provider with no interest in after sales, RUBBISH!!

9 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic

Fantastic. Had sterling out to replace all the windows on the house. Quality and price absolutely brilliant so had them back a few months later to replace our failed conservatory. Would highly recommend

27 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Sterling Windows Warrington - no stars would be better

This company are also known as Sterling Windows & Conservatories and trade as Soundglobal. Used them about 4 times on various houses & been ok. Door panel on my UPVC door failed and swelled up within 10 year guarantee period. Called them & they wanted ALL my paperwork from 10 years ago. I got bank statement showing the money paid, I had the job number, job sheet (completed by them) & the surveyors name who came out to me. They said not interested unless I had all the paperwork. I gave them the job number & asked them to trace it & conveniently they’d had a new computer system & hadn’t transferred the old records - how convenient - pretty sure they’re obligated by law to keep records in any case. They wouldn’t even come out. This was such a blatant attempt not to honour their guarantee. They’re cheap but you get what you pay for (friends have also used them & had problems). Do yourself a favour, pay a bit more & get a proper job done by a firm that cares about its after service, will honour their guarantee, & can actually keep proper records. AVOID

22 de maio de 2020
Opinião espontânea

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