We would like to say a huge thank you to Lilly at Stevensons Bournemouth. Our daughter is starting secondary school, so everything is new to us, and Lilly truly went above and beyond to make our v... Ver mais
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Leia as opiniões dos outros
I visited the shop today to buy a blazer for my son, and the whole experience was really positive. All staff were friendly, welcoming, and happy to help. We were served by Finlay, who took the time to... Ver mais
I was in the store getting a uniform for my daughter and even though the place was busy, in which case some customer service agents can be flustered or the service feel rushed, it certainly wasn't... Ver mais
A empresa respondeu
Fast delivery, that’s the positive. However as with previous items ordered, the quality just isn’t there. This is a case of a cheaper item which will require more frequent replacement and therefore is... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.
Informações de contacto
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, Reino Unido
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4,5
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Thank you for the fast delivery
Thank you for the fast delivery. My order arrived very quickly and was packaged with great care. Thank you.
12 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review
So easy to order online & send back…
So easy to order online & send back anything for exchange. Super helpful and responsive staff!
12 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review
Each year
Each year, the new design comes with completely different sizing, which is very confusing and does not make sense. For example, a size 28 sports top last year was extremely small compared to a size 28 this year.
This inconsistency creates unnecessary hassle, as I have to repeatedly order and return items. Although you offer a 24-hour free reorder window, the smaller sizes are often unavailable, which means I end up paying delivery costs multiple times. This process is also very time-consuming.
I have been experiencing this issue for the past five years, and it is both frustrating and unacceptable, especially given the high prices you charge.
8 de junho de 2026
Resposta da Stevensons
Thank you for leaving a review, and we are sorry to hear of your disappointment.
We will certainly pass your feedback onto the relevant teams. If you do require sizing advice, please don't hesitate to contact our customer service team or pop into the branch, and one of the team will be happy to help.
Many thanks,
Stevensons
Expectional customer service !
6 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review.
Really quick delivery and return and…
Really quick delivery and return and reorder smooth
6 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review.
Resposta da Stevensons
Many thanks for leaving a review.
Very professional
Very professional, prompt replies, and fast shipping. Extremely reassuring throughout the process. Absolutely deserving of 5 stars!
9 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review.
Thank you fast delivery and packed well
9 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review.
Very easy navigate through purchasing…
Very easy navigate through purchasing and returning items!
9 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review.
Resposta da Stevensons
Many thanks for leaving a review.
Confusing Sizing and Hidden Return Fees
The sizing is incredibly confusing because kids, junior, and adult sizes are all mixed together. To make matters worse, they don't offer exchanges for these sizing errors—you have to return the item and place a new order, which means paying the delivery fee all over again.
8 de junho de 2026
Resposta da Stevensons
Thank you for your feedback, we are sorry to hear that you are not completely satisfied.
Most items are sold by inches of the waist/chest. This allows parents to measure their children and order the correct size, rather than rely on generic small/medium/large. If you require sizing support, our customer service team will be happy to help.
Many thanks,
Stevensons
Good service, quick dispatch, quality
I placed this order online, everything was dispatched very quickly. All items are exactly as per the website descriptions and photos. Received the parcel within a reasonable time span.
2 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review.
Resposta da Stevensons
Thank you for leaving a review.
Resposta da Stevensons
Many thanks for leaving a review.
Quick and easy process from start to finish
I ordered my item and it was available for click and collect the next day. I was approached by staff as soon as I entered the store who quickly found my order and gave me the goods.
5 de junho de 2026
Resposta da Stevensons
Thank you for taking the time to leave a review.
Resposta da Stevensons
Thank you for your review.
My son bag arrived right on time
My son's bag arrived right on time, no delays, delivered 2 days after purchased.
Next time please use designated storage and do not leave item by the door. Fortunately I have great neighbours 😄
Thank you for speedy delivery!!
5 de junho de 2026
Resposta da Stevensons
Many thanks for leaving a review.
The staffs are very helpful and patient…
The staffs are very helpful and patient to answer my questions
5 de junho de 2026
Resposta da Stevensons
Thank you for taking the time to leave a review.
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