Storage King Opiniões 

3902
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Spacious and clean storage units and fabulous staff who always make you feel welcome. Mike is brilliant and will always put a smile on your face 😊

Classificada 5 em 5 estrelas

Local company in convenient location Friendly extremely helpful staff Mick was superb from day one kind helpful nothing was too much trouble. Highly recommend they were so good we stayed almost 1... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

100% happy with the facilities ( easy access via good car park, clean, light & airy, spacious, quiet )and exemplary staff. Huge thank you to BILLY for his supportive care and support - well beyond wh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy to use, good value for money and very responsive to problems! I am a student and put my belongings in storage between student houses, staff were so lovely and helped me so efficiently when I real... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Local de armazenamento
  2. também em
  3. Armazém
  4. Instalações de auto-armazenamento
  5. Loja de artigos para mudanças
  6. Transporte e armazenamento de móveis

Sobre Storage King

Escrito pela empresa

Storage King is a UK-operated self storage company with storage locations right across the UK. Our focus is delivering a premiere customer service through our simple, transparent approach to home and business self storage.

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Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(3902)

46 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

After posting my review

After posting my review, Storage King reached out to me and refunded the additional £30.69 charge. I appreciate them taking the time to follow up and resolve the issue. While my experience started off frustrating, I’m glad they made the effort to correct it.

26 de junho de 2025
Opinião espontânea
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Resposta da Storage King

Thanks for taking the time to share your feedback with us! We’re glad to hear that we were able to turn things around! If you need anything else, please don’t hesitate to get in touch with the store directly.

Classificada 5 em 5 estrelas

Good service

Good service, very helpful on the phone. Explained the process (first time using storage) and move into storage was smooth

23 de junho de 2025
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Resposta da Storage King

Thanks for taking the time to leave us a review! We're so happy to hear that you had such a positive experience at our store.

Classificada 1 em 5 estrelas

Trust issue

Trust issue
Stored there for a while they advised of increase of charges then I noticed they kept increasing the charges without telling me as well would check invoices and notice it’s £5 a month more expensive this month
Gave notice to move out I owes them £44.17 for the last storage fees they tried to take £188.29 from my bank as direct debit an overpayment if £145.12 I had not alternating but to cancel the payment now they want to charge me a bounce fee when the issue is their wrong doing I gave notice before the last invoice was issued they had over a week to alter or issue a credit note

24 de junho de 2025
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Resposta da Storage King

Thanks for taking the time to leave us a review. Our Regional Manager has tried to call you but has been unable to reach you. Please can you return the call at your convenience to discuss your concerns further.

Classificada 5 em 5 estrelas

Great service

Great service. Chris was very patient and helpful. We basically book a unit at the last minute, but Chris was professional and helped us get it sorted quickly. Thank you.

6 de junho de 2025
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Resposta da Storage King

Thank you for your lovely review! We’re chuffed to hear that you received such fantastic service from Chris at our York store.

Classificada 5 em 5 estrelas

Great team and service

I had an issue and the team were quick and creative to solve it. They exceeded my expectations and I’m grateful.

25 de abril de 2025
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Resposta da Storage King

We're glad to hear that our Epsom team was able to resolve your query so quickly!

Classificada 4 em 5 estrelas

Experience with reviews

I was initially very disappointed with my experience at Storage King. I wasn’t told about extra charges in advance, and that lack of clear communication made me feel misled. After I raised my complaint, I was told the charges were due to vacating outside reception hours, even though I left on the date I had paid for.

That said, I appreciate that Storage King reviewed the case and agreed to credit my account, clearing the balance. I’m glad the issue was resolved, but this situation could have been avoided with better upfront information. I hope they improve their communication going forward.

30 de abril de 2025
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Resposta da Storage King

Thanks for taking the time to share your feedback with us. We apologise that you felt our communication wasn’t transparent, as this is something we pride ourselves on. Our Regional Manager has attempted to contact you, and as a gesture of good will, we will be crediting any fees due from you.

Classificada 2 em 5 estrelas

Calling Constantly...

I am sure they are a nice company, but the constant calls is getting too much.
I enquired for a price, I do not need daily calls about this. All of these calls are putting me off from using your company.

29 de abril de 2025
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Resposta da Storage King

Thanks for taking the time to leave us a review. 80% of our customers initially select a unit size larger than their needs, so we try to speak to customers to ensure that they take the correct size. We are sorry if you felt this contact was obtrusive. We can assure you that your record has been updated so that you receive no more communication from us.

Classificada 5 em 5 estrelas

A Big Thank You Storage King York

I have just moved out of Storage King in York and everything from moving in to moving out went extremely smoothly. The booking was easy and even though I arrived with my furniture after the office had closed everything was set up for me to move in with ease. The unit was very clean and I felt my belongings were safe. Communication was great throughout, a big shout out to Natasha who was very friendly efficient and helpful from start to finish. Thanks Natasha and Storage King I would definitely use you again and will recommend you to family and friends.

29 de março de 2025
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Resposta da Storage King

Thanks for the top review! We’re so happy to hear that you had such a smooth stay and easy experience with Natasha at our York store.

Classificada 5 em 5 estrelas

Great experience A*

Fabulous staff at storage king in Amesbury dealt with a lovely man called Andy who was super helpful and a joy to deal with so thank you Andy :)

21 de março de 2025
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Resposta da Storage King

Thanks for the top review! We’re so happy to hear that you had such a smooth stay and easy experience with Andy at our Salisbury store.

Classificada 5 em 5 estrelas

Excellent customer service

Visited Maidstone branch yesterday and the young man couldn’t have been more helpful
I am disabled he was at my car as I arrived and helped with bags of shredding made the whole experience easy
Excellent customer service 🤩

20 de março de 2025
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Resposta da Storage King

Thanks for the top review! We’re so happy to hear that you had such a smooth stay and easy experience thanks to the team at our Maidstone store.

Classificada 5 em 5 estrelas

Storage King at York is an easy service…

Storage King at York is an easy service to use which is all down to their staff. Chris & Hayley have been fantastic, helpful and patient when I’ve asked several questions, nothing is too much trouble.
Would most definitely recommend and use again.

11 de março de 2025
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Resposta da Storage King

Your lovely comment and five-star rating for our York store mean the world to us. Thanks for letting us know we’re doing it right!

Classificada 5 em 5 estrelas

Excellent service in Maidstone

Excellent service in Maidstone, very helpful and friendly. Would highly recommend.

1 de março de 2025
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Resposta da Storage King

Thank you so much for your five-star review! We will share this with the store team to let them know to keep up the amazing work.

Classificada 5 em 5 estrelas

Exceptional Service and Convenience at Storage King

I have been using Storage King for several years and will continue to use their services. I highly recommend them without hesitation. I have heard Julia speaking with other customers, and find her always professional, polite, and incredibly helpful, with a warm and approachable manner. Not only can you come and go as you please, but when Storage King is closed, you can still access your unit anytime using a provided passcode, which has been a real lifesaver on several occasions. Storage King is consistently spotless, despite the high volume of traffic that comes through, with ample parking, toilets, and large lifts that make it easy to transport items without the hassle of stairs.

25 de fevereiro de 2025
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Resposta da Storage King

Thank you for the great review and positive feedback on our customer service! We strive to make self storage stress-free and are so happy to hear that you had a smooth move thanks to our Julia at our Banbury store.

Classificada 5 em 5 estrelas

Excellent service

Excellent service! The team at Shrewsbury were fab, helpful, and efficient. They made the entire process smooth and stress-free, answering all my questions and ensuring I had the right storage solution for my needs. The facility is clean, secure, and well-organized. I highly recommend them to anyone looking for storage!

8 de fevereiro de 2025
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Resposta da Storage King

Thanks for your fantastic review! Quality customer service is one of our top priorities, so it makes us very happy to hear that you had a great experience with the team at our Shrewsbury store.

Classificada 5 em 5 estrelas

Many thanks to Dawn who listened to my…

Many thanks to Dawn who listened to my requirements and was able to find us the right locker at the right price!

19 de fevereiro de 2025
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Resposta da Storage King

Thank you for the great review of our store! We are delighted to hear that your experience exceeded your expectations.

Classificada 5 em 5 estrelas

Received first class service from Julia…

Received first class service from Julia & Angel at the Banbury Branch.
Always greeted with a friendly smile, & treated professionally.
The staff always go that extra mile which ensures that I will be a repeat customer & recommended to friends & business associates.

29 de janeiro de 2025
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Resposta da Storage King

Thank you so much for your five-star review! We will share this with the store team to let them know to keep up the amazing work.

Classificada 5 em 5 estrelas

I am very pleased with the service…

I am very pleased with the service provided by Storage King Heathrow. From the moment we arrived. We have been thoroughly impressed by the exceptional service provided by Mr. Hayden, the Manager, and Mr. Josh, the Assistant Manager.
The facility itself is clean, secure, and well-maintained, which reflects their commitment to providing top class storage solutions. It is clear that customer satisfaction is a top priority for this team.
We are very grateful to the Manager, Mr. Hayden, and the Assistant Manager, Mr. Josh, for their exceptional customer service. They are doing everything to ensure all our storage needs are met efficiently and with a smile. They made the entire process smooth and stress-free.
Once again Thank you, Mr. Hayden and Mr. Josh, for making our experience so seamless and pleasant. I highly recommend Storage King Heathrow to anyone in need of reliable storage services.

16 de janeiro de 2025
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Resposta da Storage King

Thanks for your fantastic review! Quality customer service is one of our top priorities, so it makes us very happy to hear that you had a great experience with Hayden and Josh at our Heathrow store.

Classificada 5 em 5 estrelas

Stress free storage!

Comfortable experience throughout the last 5 months. Angela and Emma, on reception, are very helpful, professional and courteous. A credit to Storage King. Would definitely recommend this clean , smart and well run facility

14 de janeiro de 2025
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Resposta da Storage King

Thank you so much for your five-star review! We will share this with the store team to let them know to keep up the amazing work.

Classificada 5 em 5 estrelas

I had the best experience at storage…

I had the best experience at storage king absolutely amazing service I had my furniture stored here for 7 months I had no issues at all , easy access it was immaculate the staff are so helpful and friendly and I just want to say a big massive thankyou to you all at storage king and keeping my furniture safe.

21 de dezembro de 2024
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Resposta da Storage King

Thanks for the five-star review. The team will be thrilled to hear that you were happy with your recent store visit.

Classificada 5 em 5 estrelas

House move weybridge Storage king

I had to rent a storage unit due to moving house l visited the Weybridge Storage King and spoke with Paul who showed me over
Several units so that l had enough space.
Absolutely first class service
When l eventually had a moving date l then rented
And did the rental with Toni
From start to finish both Paul and Toni are both great
And a asset to Storage king
I would not hesitate recommendations to anyone
Great 10 out 10 👍

1 de agosto de 2024
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Resposta da Storage King

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to our Weybridge store.

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