Apauling aftercare rang for some one to look at our car said would call back no one did so i emailed them with my concerns after waiting 2 weeks without any responce when i bought the car i had a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said... Ver mais
A empresa respondeu
Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are... Ver mais
A empresa respondeu
I didn't purchase a Mini in the end but Tarran was so helpful, knowledgeable and friendly I had to put a review on. Tarran helped me locate possible cars suitable for me, telling me in detail about e... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Oficina de inspecção
- Fabricante de carros
- Mecânica automóvel
- Serviço de troca de óleo
- Concessionário de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contacto
Gelderd Motor Park, Gelderd Road, LS12 6EG, Leeds, Reino Unido
- 0113 532 8855
3,5
Aceitável
168 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
From our first visit to collecting my…
From our first visit to collecting my new car ,our service was excellent.
Paul Roeson was so helpful throughout ..
1 de maio de 2022
Resposta da Stratstone - MINI Leeds
Hi Wendy,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Resposta da Stratstone - MINI Leeds
Hi,
It is wonderful to receive such a positive review!
All the best!
Customer Services
The staff were exceptionally helpful…
The staff were exceptionally helpful and polite and went over and above what I could have expected to try and resolve my problems.
30 de abril de 2022
Resposta da Stratstone - MINI Leeds
Hi Emma,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Resposta da Stratstone - MINI Leeds
Hi Ben,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
A seamless transaction form start to…
A seamless transaction form start to delivery. Very helpful staff and delivered in super quick time. Great communication. A refreshing experience in car buying!
14 de abril de 2022
Resposta da Stratstone - MINI Leeds
Hi,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Excellent service from start to finish.
Excellent service from start to finish. Friendly, helpful and knowledgeable staff as always. I wouldn’t take my beloved mini anywhere else to have works done.
14 de abril de 2022
Resposta da Stratstone - MINI Leeds
Hi Dawn,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Went into the leeds holbeck store as I…
Went into the leeds holbeck store as I had some issues with my locking nut. The man Was extremely rude and abrupt telling me -we’re not a back street dealer ,I’m too busy to help you now so you’ll have to sit there for 10 mins and we’ll be charging you
All I asked was to sort my locking nut - didn’t expect this customer service and rudeness.
I walked out after waiting 15 minutes - with not service.
Never ever in my life will I ever go with Mercedes’ again if I remember rightly when I was first looking to purchase a Mercedes’ I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how they’ve got a good reputation I do not know
Anyone want to buy a Mercedes? I’m off for a BMW 😂
6 de abril de 2022
Opinião espontânea
Resposta da Stratstone - MINI Leeds
Hi Kym,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
A+ experience during purchase.
A+ experience during our recent car purchase from Stratstone Mini Leeds. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process.
30 de março de 2022
Resposta da Stratstone - MINI Leeds
Hello Phill,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Misled
Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old.
It went from a free MOT to recommending £700 worth of work using words like ‘critical’ and ‘imminent’ and this work wasn’t even needed to get the car through its MOT.
I will never use Stratstone Mini again.
30 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi Rachel,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Paul, A star customer service
My car was booked with mini but a day previous to this my car unfortunately broke down and I had to get the RAC to tow it to the leeds branch. I arrived just as they had closed but spotted one gentleman closing up the gates etc. I explained the situation and all I can say is what a man, Paul went above and beyond providing me the best customer service. I was stressed and it had been a few hours since I broke down and he put my mind at ease and even sorted my courtesy car so I didn’t have to taxi to mini Stratstone the next day to pick it up and this was all after everyone had practically left working over his hours. If only there more like Paul, an absolute credit to the company and such a lovely guy. Truly grateful after the few hours I had with breaking down. I’ve been taking my car to mini Stratstone leeds for the past 2 years and have always received the best service but today was just something else. Thank you so very much.
28 de março de 2022
Opinião espontânea
Resposta da Stratstone - MINI Leeds
Hi Ashley,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.
Have a nice day!
Customer Services
Great experience
We recently purchased a mini from Stratstone Leeds and we found the sales team , particularly Michael extremely helpful and supportive.
26 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi Hazel,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
The receptionist was pleasant and…
The receptionist was pleasant and efficient. The car was ready when they said it would be.
23 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi Samuel,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Resposta da Stratstone - MINI Leeds
Hi Adrian,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Helpful
Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. So I could also get my MOT completed on the same day.
15 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi John,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Great people/great service.
Great service. All work was explained in detail and options were clearly discussed. Nice, professional people.
12 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi Peter.
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Part exchanging for a newer model of Mini Cooper
The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Holly was a new member of the sales team & in our opinion a great credit to the company. We never felt under pressure, and were offered a very reasonable price. Would highly recommend & would return in the future.
6 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi Janet,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at the MINI branch in Leeds.
Thanks again!
Customer Services
We are a returning customer of…
We are a returning customer of Stratstone Mini. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. The deals they offer are brilliant and nothing is too much trouble.
6 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi Dawn,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Great service from start to finish with…
Great service from start to finish with friendly staff. The Leeds team in particular Jack have been great and made the experience a lot smoother
6 de março de 2022
Resposta da Stratstone - MINI Leeds
Hi Pilar,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Excellent end to end
Excellent end to end. Stephen Rhiannon and the technician team.
26 de fevereiro de 2022
Opinião espontânea
Resposta da Stratstone - MINI Leeds
Hi Jason,
It is wonderful to receive such a positive review!
All the best!
Customer Services
All good except horrible bill at the end
25 de fevereiro de 2022
Resposta da Stratstone - MINI Leeds
Hi John,
Thanks for the fabulous review!
Kindest regards,
Customer Services
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