Struans Opiniões 

83
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Purchasing my Mazda from Struans in Perth was the least stressful with zero pressure that you might get from most car dealers. They simply let the car sell itself Everything was explained simply and... Ver mais

Classificada 5 em 5 estrelas

From our initial enquiry all the staff at Struans were friendly & not at all the hard sell approach you get from other car dealerships. Kevin made us very welcome, we listened to his knowledgeable... Ver mais

Classificada 1 em 5 estrelas

At my 5 year service, wet belt seriously cracking and failing width test, despite car serviced from new at Struans. At 42900 miles. I asked service manager to ask if Peugeot could help, even advice. O... Ver mais

Classificada 5 em 5 estrelas

Picked up my third used car from Struans Mazda in Perth on Boxing Day. As with my previous purchases, I found them to be a great company to deal with; professional, friendly and helpful. I will defini... Ver mais

Informações sobre a empresa

  1. Concessionário auto
  2. Concessionário Mazda
  3. Concessionário Peugeot
  4. Agência de aluguer de autocaravanas
  5. Concessionário de carros usados

Escrito pela empresa

Struans are a local family business committed to providing the best service and value for our customers. With branches in Dundee and Perth there is a great choice of new cars from Peugeot and Mazda - all top manufacturers with great reputations and each with their own personality. Our range of used cars covers all makes including Volkswagen, Nissan, Citroen, Ford, Vauxhall and more, with the number of vehicles we offer increasing growing due to both our success and our determination to provide motorists in Tayside with more choice. Since we started over 40 years ago Struan Motors have grown from humble beginnings to become one of the most popular places for people in Tayside, and much further afield, to choose to purchase their new car. Although Struan Motors now offer a choice of 3 new car franchises, a large stock of used cars, a fast-fit centre, vehicle rental and a full after-sales service, it was not always like that Struan Robertson, as a time served mechanic with an excellent reputation first branched out on his own in 1974 with a small holding at Kinfauns just outside Perth, where he specialised in the servicing and repair of Volkswagens. However, as his reputation spread, it soon became clear that the business needed to expand in order to meet customer demand and so his brother John joined him as they moved into larger premises in South William Street in Perth in 1977. Struan Motors popularity flourished, helped by the convenience of this new city centre location, and soon adjacent property was taken over to help cope with demand and allow for the arrival of the Mazda franchise which was awarded way back in 1981, making Struans one of the longest established Mazda dealers in Scotland! The next big step was when, due to their growing reputation for customer service, Toyota chose Struans to represent them in Perth, which once again required more room, and a showroom in nearby Victoria Street was created. Some of these city centre properties still bear the Struan name to this day as they are where our tyres and all-makes servicing branch is based. Our landmark Struans Motor Village in Crieff Road, Perth first started off in 1987 when our Toyota showroom moved there, to what had been a greenfield site. Ever since then there has been continual development with the opening of our Peugeot showroom in 1989, and our new Mazda showroom in 1995. The site has also seen a large and spacious used car display area created, with a large customer car parking area rarely seen at dealerships with landscaping to give a relaxed atmosphere.. Over the years Struans had developed a loyal customer base from all over the country, but particularly in Dundee. This led us develop a prominent site which we initially used as a Toyota dealership and is now a used car specialist Autocentre dealing with all makes of vehicles. Now that we have grown to have 2 great centres in Perth and Dundee we are now focused on ensuring our customers receive the best possible experience at Struans.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

83 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(83)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service

I have experienced problems with van after having for few weeks. Scott has been really helpful, he arranged repair really efficiently. Van was repair in few days despite long distance from garage. First class customer service. Thank you so much and keep up great standards:)

29 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Vehicle already sold but still listed

spoke on the online chat and said I was going to visit to look at a vehicle listed on the website. Drove nearly 2 hours to view the vehicle to find a sold board in the window. Spoke to the salesman told him I was on the chat the night before and he asked me who I spoke to. He went inside and then came back out to tell me that it turns out the online chat is automated. I then said that the car is still listed on multiple sites including their own to which he said it takes a couple of days to come off. This isn't a very good way to run the business surely the cars should be put down as sold straightaway to avoid people travelling to see a vehicle thats not available. I have now wasted nearly 4 hours of my Sunday plus fuel.

25 de agosto de 2024
Opinião espontânea
logótipo da Struans

Resposta da Struans

Dear Alex,

Apologies for the inconvenience you experienced whilst attempting to view one of our vehicles, I completely understand your frustration.
Our vehicles drop off the website as soon as they are invoiced, however until this point, they will still show for sale even with an order in place. Our live chat system is there to answer as many questions as possible and allow one of our sales team to then pick up the lead.
In this instance, it appears that it's taken longer than we would've liked for the sales person to make contact once they've been advised of the live chat, resulting in your unnecessary trip.
We have a reserve online function which allows customers to reserve a vehicle online for a 24 hour period at a cost of £99, which is refundable. However, it may be that you didn't come across this option whilst online.
Once again, please accept my sincere apologies and if there is a particular vehicle that would interest you, whether or not we have it in stock, I will be delighted to get one of my team to assist you.

Kind regards,

Craig MacKenzie
General Manager

Classificada 5 em 5 estrelas

Purchased Peugeot 208 GT from Struans…

Purchased Peugeot 208 GT from Struans Perth for my driving school.First class service from Robert and all the staff.Very friendly dealership and found no salesman pressure on any of my visits.Highly recommend a visit to this showroom if looking to purchase new car.

31 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from Robyn.

Great service from Robyn when test driving a couple of cars. Decided to order a Mazda, as the wait time was not too long and I loved the car. Robyn did the handover and explained everything I needed to know, she was so patient and helpful.

26 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service, will return in the future

I bought a used Peugeot from Struans in Dundee. Kevin has done excellent job throughout the sale. From a personalised virtual viewing of the car, through answering questions, to helping to ensure that all paperwork is in order before driving off.

All information I got was to the point. No excessive sales pitching or trying to oversell the car. The car itself was in an excellent condition, clean, and well presented. All past issues were listed in the service log and were transparently communicated. All documents and signatures are handled online through a secure portal. This was very easy to use and very efficient as well.

Having had negative experience with other car sellers before, I looked up the company reviews, ownership structure, account filings and was very happy to see that Struans is a serious business with a long history on the market. The tag lines on their website are all substanciated. The interaction with them then confirmed this as well.

28 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great communication and responsiveness…

Great communication and responsiveness from Janie from the point of order through to collection 8 months later. Very helpful with advice and arranging fitting of some additional non-factory based options. Very helpful contact, advice and open door from Craig and the team at the workshop. Detailed and helpful handover and follow-through so far. Thank you!

17 de junho de 2024
Classificada 5 em 5 estrelas

Car Purchase at Struans of Perth

Engagement with potential customers is set at the correct level, not pushy or overbearing. Straightforward conversations and no attempt to make a sale using PCP or Lease Agreement, customer left to make a decision which is accepted without pressure to change. Very minor repair to alloy wheel pointed out and corrected before handover.

25 de maio de 2024
Classificada 5 em 5 estrelas

It’s a family company and you feel it

It’s a family company and you feel it. No haggling they are knowledgeable friendly staff and are open and honest about what the best deal is. So long as they have the cars I like I won’t go anywhere else

1 de maio de 2024
Classificada 5 em 5 estrelas

Top service

Based in Dundee but saw a car on the net in Perth, John, sales guy, got it brought through for a test drive, no issues taking it, on our own, for as long as we wanted, unlike some showrooms.
Once we bought there was fantastic follow up, full service and new brake pads. And even when our trade in broke down on the way to the showroom (minters, from me) they actually came and towed me in. Top value and top service their going to be our first stop from now on.

1 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First time purchase from Struans…

First time purchase from Struans (Dundee). Drove from Aberdeen to view & test drive - well worth it. Kevin the salesman was a pleasure to deal with, accommodating & patient. Also thank you to the Struans delivery driver who brought the car up to Aberdeen. He did not rush the handover, and was very polite & helpful. All in all a great experience.

27 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding service

Went to look for a new car yesterday at Struans Dundee and what a service. As a solo female buyer I’ve had awful experiences at other garages but Kevin and the other staff, were courteous and friendly without being pushy. Kevin listened to what I wanted and could afford and I bought a lovely car . Amazing service from a great team

12 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Well worth the travel for a better experience.

Bought a 2020 BMW from Calum the salesman. Car was well presented, and Calum made sure all the tasks were carried out before collection. I travelled the 90 miles to receive a better service and better price that I could have received from the Aberdeen dealers. For instance, no administration fee. 6 months tax. 1 years warranty . Worth dealing with a family run business. Well worth a visit. Thanks again Calum 👍🏻

1 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic car

Purchased our new Toyota Yaris GR Sport in September 2023 and I can confidently say it’s the best car we have purchased.
John Black as always provided excellent guidance on the car and we got exactly what was stated.
The car is so economical and very comfortable to drive.
Thank you Strauns 5 star service.

1 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I have dealt with Struans in Perth for 20 years

I have dealt with Struans in Perth for 20 yrs. They give good old fashioned customer service, always helpful and doing what they can to make things easy, it has always been greatly appreciated. Peter Cheney in particular is one of the nicest men you could deal with, nothing is ever a trouble for him.
It is disappointing they have lost a franchise but I will certainly be sending best wishes to a well run family business for their continued success.

27 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

STILL KNOW HOW TO SATISFY CUSTOMERS

We had been using Struans (Dundee) for almost 20 years, but this year I totally forgot about my MoT and annual service. I phoned and spoke to Barry on the service desk, after a few minutes he said he could fit me in the next day if I could be there by 8:00 am, and then he managed to arrange a replacement car as I had a 40 mile drive. The MoT was completed and I was advised by 'phone that some repairs were required. I received another call late afternoon to tell me the car was finished and ready to be collected. I cannot express how helpful and diligent they have been this year and how much I appreciate it. Struans may have lost a franchise, but they have not lost the ability to satisfy customers. Many Thanks.

27 de fevereiro de 2024
Opinião espontânea

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